Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 214 Customer Reviews
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Review fromGino D
Date: 10/24/2023
2 starsVery nice people, but this service costs a fortune. The price got raised this year and I wasnt notified. Ive had their service for 3 years and theyve always come out when scheduled. *** called and left messages about what new problems weve had and they were never addressed. I called to cancel and they want a $250 cancelation fee. This is like a time share! I have to keep paying for this service until I die???? Three years is enough! This wont be the last they hear from me. My neighborhood association has been complaining about them going door to door to drum up business. *** told them that they are nice people and so on. Now that I know you cant get out of this contract I will tell them the truth!!!!!!!
Fox Pest Control HQ
Date: 11/02/2023
****, we appreciate you sharing your review. We are sorry that you were not aware of the price increase on your account. We should have been more clear about that. You have been a loyal customer, and I would like to see what we can do for you! We do need 30 days notice before cancelling the account. Please reach out to our office so that we can find a solution! Sincerely,****************Customer Relations TeamReview fromRichard V
Date: 09/23/2023
1 starDon't waste your money or sign a contract. They don't come back unless you call them and even when you do, the pest are still there. Then you have to pay a cancellation fee to get out of the contract which stinks because they are not holding up their end of the contract.Fox Pest Control HQ
Date: 10/05/2023
*******, we are sorry that you didn't see the success that you had hoped for. I pulled up your account, and I see that we came out for one free target treatment. Sometimes, it takes a few extra treatments for those stubborn pests! Please call our office when you have the chance. I would love to have you speak with a manager to help resolve your concerns. Sincerely,****************Customer Relations TeamReview fromKristina D
Date: 09/19/2023
1 starI wish that I could give a zero star review. After putting up with their two year contract I specifically gave them plenty of notice that I wanted to cancel any further agreement on 6/11/23. On 6/12/23 I noticed that they had charged my credit card for the monthly amount. I tried for weeks to get through to them to no avail. Finally I disputed the charge with my credit card company. A month later *** told my credit card company that I owed them the money. This is not true and they refuse to answer any of my calls. I'm extremely upset with this company.Fox Pest Control HQ
Date: 10/03/2023
********, I am so sorry that you had frustration with getting your account cancelled out. I pulled up your account, and I see that ****** reached out to you on 9/23 to discuss your concerns. We were very understaffed this summer, but have since fixed that problem. I am sorry that you had a hard time reaching us this summer. Your account is now closed out. Thank you for sharing your feedback so that we can improve. Sincerely,****************Customer Relations TeamReview fromEric R
Date: 09/19/2023
1 starUsed them at my last home until I moved this winter. The work was abysmal. They showed up (sometimes) and spent about 5 minutes on the property before leaving. They also charged me a couple times for service when they never showed. Now, I am trying to restart my service at my new home and I have called 4 times over the past few weeks trying to get someone to call me back and I have not heard from any one. I will not be using them in the future.Edit: 3 years later: Came to my new home to solicit new service. They were quite a bit cheaper than the service I was using so I gave them a shot. Less than a month in and Im done. Refused to do work that I requested when I signed up, and its impossible to get anyone on the phone. They charged me over $200 for their "initial service", which didn't even include what I asked for, then had the audacity to charge me a $250 cancellation fee when I didnt get what I signed up for. Terrible business I would NEVER do business with them again.Fox Pest Control HQ
Date: 10/03/2023
****, we are sorry that you were disappointed with our services. I pulled up your account, and I see that we offered to send a manager back to your home to complete your service. It looks like you declined that offer and just wanted to cancel. Please, reach out to our office if you change your mind and would like to have a manager come out. Sincerely,****************Customer Relations TeamReview fromEric B
Date: 09/18/2023
1 starThis was one of the worst experiences I've ever had with a company. First, in order to come out AT ALL I was told that I would be required to pay for a monthly subscription. This was clarified after I had already been told by a technician that they should be able to make a one time service. I explained that I would be moving and didn't own the property anyways, and was told it would be very simple to cancel and they wouldn't charge me an early termination fee. I reluctantly agreed and scheduled a day and time for the technician to come out. I was told they would be treating the property for wasps as well as spiders, my main concerns, and all of their other typical pests. When the technician came out, he was very professional and completed his service fairly quickly. He never even stepped out onto our porch, where we were concerned about wasps, but said they shouldn't be a problem because he treated the area under the deck. He also (before leaving) stated that another tech would come out in about a month to check the traps he had left. It has now been almost 3 months, with zero follow up at all, and we need to move. After communicating this to Fox and explaining that I needed to cancel, I was told I would be required to submit proof of a move. Since we were on vacation and hadn't received mail at our new address yet, the company took the opportunity to take an additional monthly payment from us. Not to mention, after the tech left, we have had just as many spiders and wasps as ever! Overall, I felt that I received absolutely nothing in return for the hundreds of dollars spent, and the company itself used very deceptive tactics repeatedly to get as much money from us as they could. I would never recommend this company to anyone-- oh, and we are STILL waiting on mail just to be able to cancel our service. Stay far, far away.Fox Pest Control HQ
Date: 10/03/2023
****, we are sorry that your service has been less than 5-stars. We do require proof of address change and 30 days notice before cancelling. I am sorry that wasn't made clear at the time of signing. I have reached out to our manager to give you a call. We would like to make things right with you. Sincerely,****************Customer Relations TeamReview fromPatricia M
Date: 09/17/2023
1 starWell, after reading all of these complaints, I decided to call and cancel the service with Fox Exterminator's. I was told by ****, a salesperson for the company, that my charge was dropped to $121.00 since I am retired and cant afford the full $400.00. He warned me to not tell anyone. They took the $121.00 out of my account the first month and billed me $59.99 the next month. So I called the company at on September 14th, 2023 at 1:12 p.m. and spoke to ******. I told him that I wanted to cancel the service with them and after arguing with him he told me they would deduct the $250.00 fee from what I had paid. Now mind you they we only at my house once to spray. This company is a scam and I cant believe the BBB has given them an A+. Read all the complaints on this company. Very shady salespeople and employees. I actually think they need to be shut down. I gave them one star because I had to. Stay away from these people. I can picture them laughing at all the people they rip off. Plus what exterminating company charges you to cancel their service! Scammers and rip off artist!Fox Pest Control HQ
Date: 09/27/2023
********, we are so sorry that there was confusion about the service and payment. It is never our intention for our customers to feel that way. I have reached out to our manager to provide training to your sales rep. ****** we are so sorry that things didn't work out. Please reach out to our office if you have any questions. Sincerely,****************Customer Relations TeamReview fromSue F
Date: 09/15/2023
1 starMy Mom was completely scammed by this company. Reading the reviews, it sounds like the same practice of being deceptive and taking advantage of an elderly person. the salesman came to the door, my mom said she would agree to ONE spray. The sales person never ever told her she was signing up for an entire subscription costing hundreds of dollars. She stated she would do one spray and see how it works. Then he had her sign the "little device" as my mom stated. As soon as she saw her email stating recurring payments, she called them immediately and was told she signed the contract and nothing they can do (except charge her for cancellation which i believe was stated to be $250. My brother called, left a message. When someone called him back, once stated what the problem was, the phone disconnected and the person never called back. We did try and call back after that as well with no luck. This company should absolutely tell people up front that they are signing up for a yearly subscription and what the total cost will be. My mom was taken advantage of because of her age this company using the "well, you signed the contract" This was done to her at an extremely horrible time as well, as my Dad had been in the hospital critically ill. Deceptive, and a Scam and needs to be looked into by the BBB as I see the same story with other reviewers.Fox Pest Control HQ
Date: 09/22/2023
***, I truly am sorry that your mom had such a negative experience with us. I would love to have her speak with a manager. I am unable to find her account with the information linked to your review. Please have her give us a call at her earliest convenience. We would really like a chance to make things right. Sincerely,****************Customer Relations TeamReview fromYvonne E
Date: 09/15/2023
1 starHorrid company--prey on customers that are seeking help. I was promised the world in regards to what they would do to help us get rid of the rats that were invading ** from a neighbor's property. In reality, they placed 3 small poison boxes (that I could of purchased myself) on a 6 acre property and called it a day.After an initial $300 fee to do that and a signed contract with them to continue paying them for nothing, never heard or seen from again.Tried to reach them by phone several times to no avail. The monthly bills kept coming. Will have to pay them for all the months I was not able to reach them and a $250.00 extortion fee to get out of this scam of a contract. Or, face the consequences, as threatened to me by their office manager, *******************************. She promised to report me to the credit agencies.Take note. DO NOT SIGN ANYTHING WITH THIS COMPANY. They will do nothing but take your money. One of the worst businesses I have ever dealt with it.Fox Pest Control HQ
Date: 09/22/2023
******, we are so sorry that your services didn't go as you had hoped. I looked over your account, and I see that you called in on 9/13 and spoke with ******. She mentioned in her notes that we would be happy to send someone out again to service! Please reach out to our office at your earliest convenience to schedule. Again we are sorry for the frustration, but would love to have a chance to make things right. Sincerely,****************Customer Relations TeamReview fromCraig H
Date: 09/14/2023
1 starDont waste your time with this company. They push you in to long time service agreements and dont deliver. I called them due to a boxelder infestation. They came and treated the outside. I mentioned a vole problem and the service provider set up a trap. I was told hed come back and address the ants in my house. The infestation continued unabated. I read how to kill them with soap water and spent hours daily killing them and destroying the eggs. I called to say we still had a problem. Another provider came out. I showed him the boxelders on the fence as they primarily gathered there. He said he was not allowed to spray fences. When I brought up the vole trap he said that was extra money so he took the trap with him. I continued killing them on my own as the spray didnt work. I complained again and someone else came out. He said he could spray the fence but never received the inside treatment. I continued to kill the boxelders every day until they were finally gone. When I asked to end the contract because they never delivered I was told Id have to pay it out. Avoid using Fox Pest Control and if you must avoid any long term contact.Fox Pest Control HQ
Date: 09/20/2023
*****, we are sorry for the disappointment you have felt. We would love to get a service manager out to take a look and get things taken care of. Please contact our office at your earliest convenience to schedule. Thank you for making us aware of your situation so that we can improve. Sincerely,****************Customer Relations TeamReview fromalbert d
Date: 09/14/2023
1 starThey told they used organic pesticides and lied that synthetic pesticide was safe I wanted to use organic pesticidesFox Pest Control HQ
Date: 09/20/2023
******, we are so sorry that we used the wrong product on your home! We would love to send someone out tooffer an organic service. Pleasecontact our office at your earliest convenience to schedule.Sincerely,************************ Relations Team
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