Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Security Systems

Vivint Smart Home

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vivint Smart Home has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 2,761 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brittany L

      Date: 07/30/2024

      Horrible! They do not help you fix anything. They have kept me on the phone for over 2 hours and I have tried for over 2 weeks to close my account due to the horrible customer service. Then they continue to add money to my bill when I have continued to try and close my account. Worst company and they will scam you out of money. Do not use this company

    • Maryann B

      Date: 07/30/2024

      This company is horrible! Price they said is not the price they are taking from my account! Sales rep lied to us. Telling us our payment would be one thing and no setup charge, one month free! Tried several times to get ahold of him and it was always Ill get back to you shortly and never does. I did get ahold of him and he said he was going to give us a ****** gift card, 2 months free! Nothing was done and no further communication with him. Would never buy from this company again!! Be ware!

    • keesa r

      Date: 07/30/2024

      My door bell camera was stolen so I was inquiring about a replacement because I have the warranty. I was told that I had to repurchase the camera for a discounted fee $200 because I physically do not have the doorbell. However the police was able to retrieve the camera so I do have the doorbell so Vivint is saying this is not under warranty and I have to pay for a technician to come out in the amount of $100. I'm confused to what the warranty actually covers.

    • Jonathon F

      Date: 07/29/2024

      Horrible experience from start to finish. Installer tore up walls and did not put cameras in proper spot. Every time I payed a bill on the equipment I had to call the credit company directly as mobile/online payments wouldnt process through Vivint. After less than a year the outdoor camera stopped worked. And to top it all off, if you cancel their monthly subscription the system is entirely useless! I paid $3500 for a system that I literally cannot use unless I have an active subscription

    • Cory F

      Date: 07/29/2024

      I have the same complaint as everyone else on here. Vivant is still charging me even though mycontract is up, I have called multiple times trying to cancel and all the equipment is paid off! I moved 6 months ago and they are still charging me. This company and their shady a** business practices are why the do not have an actual rating on here. I will never use this company again and currently working on a suit against them.

    • Abigail M

      Date: 07/29/2024

      Genuinely one of the worst security systems. Everything promised has been subpar or an outright lie. From the contract signed for the equipment to the promise of tech support if the way they manage their customer support is an kind of reflection of their ability to monitor the safety and security of your home you may as well not have anything.

    • Lexie P

      Date: 07/29/2024

      Is there a negative rating?!? I've been a Vivint customer for over 10 years and the equipment is not reliable. I threw the equipment away and tried to cancel the service. I spoke to 3 different people after being on hold for long periods of time. They kept trying to give me discounts and said they would send a technician to my house. I told them I don't want that, I just want to cancel my service. They kept asking for reasons why and would offer more promotions. Finally after all that, they said that I would have to email a cancellation request. I did that and the response was to wait another 30 days for an account review. Meanwhile, they would send me emails and text messages to refer friends to them for a discount. (Ha!!) Then the "account manager" called me to offer more promotions when I told her I just wanted to cancel the service! I was not aware that it could be this hard to cancel a service I pay for! Also, you cannot delete your debit/credit card on your account without having some other form of payment on there. So, I put a different card on there and locked that card so they cannot take my money any longer. They still haven't cancelled the service but atleast they don't have my money now. I still get calls and emails from them offering promotions and discounts! I wouldn't recommend this company to anyone! What a horrible company! Bad service and bad equipment!! Beware!

    • Kenneth B

      Date: 07/29/2024

      called them about 1-2 weeks ago about canceling my account, and was told there was no cancelation fee, so when i called today 7/29/2024 was told there is a cancelation fee, after going back and forth with lady on phone was told her supervisor said they can reduce that by half, i told here i was not paying anything and we can go from there. supposal waiting on them to look into this, gave them 3 business days. guess will see

    • Hisham M

      Date: 07/29/2024

      I cant access my account on the app and online for years. If English is not your 1st language, dont use Vivint. Do not call them on the phone. Make sure everything is documented.

    • Simin F

      Date: 07/28/2024

      This was a terrible experience. This company has so many lies from salesman to customer service. The salesman was not polite. He knocked the door during the weekend. When I opened the door, he walked straightly into my house without my permission. I am old and just fell for this *****************. The salesman didn't explain clearly to me on the price. The total price is higher than what they promised. I called the customer service. The customer service said they will give me a discount on my monthly service fee because I paid high price on the equipment. But they never give me the discount on my online bills. I called them again and again. Every time I called them, the customer service people were nice and promised me again and again, but they never implement what they promised.

    Vivint Smart Home is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.