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Business Profile

Security Systems

Vivint Smart Home

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivint Smart Home has 6 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 2,763 Customer Reviews

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    Review Details

    • Trenario S

      Date: 09/02/2024

      About two years ago a door salesman for vivint came to my home to and sold me some upgraded equipment. He told me that the finance company approved for the equipment and it was installed. A month later I was called by the finance company informing me that the equipment was not approved and that I owed Vivint $1,538 which they have now sent to collections. I am not the only one in my neighborhood who has been misled by that salesman and vivint.

    • Jessica L

      Date: 09/02/2024

      I canceled my account months ago. They continued to take money out of my account. I have called them countless times and they tell me that they see I canceled my account but it is still showing as active. I blocked them from being able to pull any more from my bank account and now they won't stop calling about payment. Vivint is a SCAM. Do not get involved with this company. In addition, their equipment is a rip off. What a waste of money.

    • Josh H

      Date: 08/31/2024

      Completely swindled.I had a eufy doorbell, but was talked into vivint. The WORST decision I have made. I constantly have issues with the equipment and there is NO help from customer service. I honestly wish I stayed with my Eufy cam, at least I wasn't charged monthly and the reliability was one thousand percent better.

    • Olivia W

      Date: 08/30/2024

      We have had Vivint for well over a year and our cameras suddenly stopped working on the panel and app a few months ago. Called them in July and went through the troubleshooting process and they said it must just be our internet (even though we were told their cameras dont run off wifi) and to speak with our provider. We upped our internet speed and I called Vivint back on August 16, 2024 because the cameras still werent working. We went through troubleshooting again and they said a tech would be here sunday August 18, 2024. No one came. I called back a few days later and they said they had no documentation of my previous call, proof of me resetting my cameras again, or proof of a tech being booked to come. And because of that, if we wanted a tech to come out, we would owe them $99. They want me to get on a ladder to reach the second story of my house to delete and add my outdoor cameras back to the system, but I am unable to do that. The customer service agent hung up twice after we asked to speak to her superior. And our cameras still do not work. No one has tried to call back.

    • Keith A

      Date: 08/30/2024

      The pushy salesman talked us into getting this system. The cameras rarely worked. We had 2 major emergencies, and this system was completely useless. We switched to a competitor but they would not let us cancel the monitoring until the equipment was paid off. They got 8 months' worth of payments for free. Our equipment was disconnected for 8 months and not 1 call to check on the reason. Our house could have burned down and they would not have known. It took 50 mins to cancel this service. Don't ever use this company.

    • Cat F

      Date: 08/29/2024

      Stay far far away. Equipment is extremely expensive for what you get. Predatory selling practices. Problems with all our equipment and app interface continually. When I am logged in, I can't see the cameras or thermostat. The only thing I can see is my car which it says is about 10 blocks from where it is. When I call, it takes hours (not kidding) to get me access again. Then the next day it kicks me out and when I log in again the issue is right back. I can't bear to keep calling, so I just live without the app.

    • Steven V

      Date: 08/29/2024

      Decided to test out this security for a 30day trial, realized that I was going to get charged for more equipment than I had signed up more. I call to see if I cancel as I was promised by the sales *** that I did have 30 days to cancel if we did not like the equipment. I call to cancel and it appears that sales *** never input the verbal agreement we had. Followed up with the sales ***, for a chance of redemption to end service. Sales *** denies ever saying about the 30 day. Have been on the phone with Vivint for a few days trying to resolve.

    • Shannon C

      Date: 08/29/2024

      I have told these scammers to stop coming to my door since 2021 they keep showing up next time Ill file trespassers charges against these over zealous weirdos that are overly Aggressive stay off my property

    • Thomas B

      Date: 08/29/2024

      This company will get you all set up, this equipment worked for two weeks. We have had nothing besides issues. This company, their products, customer service and technical support are awful. We have tried to get Vivint to actually fix the control panel and the thermostat. We have replaced the thermostat, and it was still broken. They wont do anything to fix this problem. Dont do business with them. If I could have left a -5* review, I would have done that. I cant get out of their nonsense contract even though faulty equipment is normally covered on breach on contract. Theyre thieves, and hoodwinking people.

    • MARCO G

      Date: 08/28/2024

      I have been with this company since 09/2020. I regretted my decision a few months into signing their contract and too late to cancel. The cameras need to be restarted on a regular basis, once every couple of months. We have been on vacation and our cameras need to be reset so we get no service, security, monitor of our home until we get back. We have the door opener device and it too malfunctions when away from home at times. it has really been a huge disappointment having this company to service our home. Our doorbell recently stopped working, im very familiar with rebooting and troubleshooting their devices by now and have not been able to get this one to work again. called customer service and they too couldnt help. They tried to charge me $99 to get a tech to come in OR sign up to a monthly protection service and all work and equipment would be covered for that monthly fee. I just need to replace the doorbell camera. i tried to buy a camera and replace it myself but i HAVE to have their technician come and replace the non working doorbell for a $99 fee of course. This company is a joke. The quality of the cameras are sub standard. I have a mesh system with 500bps installed that covers my entire home and perimeter without a problem so they cant say its my internet coverage. I honestly wish i had NEVER singed up with this company. DO NOT GET THEIR SERVICE it is THRASH!

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