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Business Profile

Security Systems

Vivint Smart Home

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivint Smart Home has 6 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 2,757 Customer Reviews

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    Review Details

    • Skyler F

      Date: 11/26/2024

      I was approached by a salesman June 8th of 2024. The salesman was very pushy and it seemed like I wasnt going to be able to go into my house unless I bought the security system. The salesman offered me a 9 month trial period and a 1 year contract so I signed up for the system reluctantly. I have tried to cancel my service but they are wanting me to pay a termination clause because I am past my 3 day trial period when it was supposed to be 9 months and it is now a 5 year contract when I signed a 1 year contract. The equipment is very intermittent and hardly work. I have tried resetting the equipment and even had my internet company come check all of their stuff. Needless to say I was scammed and either have to pay $1100 or $2200 to be able to cancel my service so I can move in with a family member to help take care of them. Over all I would not recommend this service to anybody unless you want to be lied to repeatedly and loose unnecessary money.

    • Shakia T

      Date: 11/26/2024

      ************** shady sales practices, and predatory contracts. *** had this service since 2021 and recently wanted to do the smart smoke detectors. Not only was Im a sled on the smoke detectors themselves, but when the technician came to install them did not install them where I would like them and thats when I found out that they werent wired they were wireless. Now I have two smoke detectors in each room and an eye sore. When I called Vivint, they told me their smoke detectors werent supposed to be the primary ones and they were just a secondary. Why would anybody spend $700 on smoke detectors to be a backup? Smoke detector to another smoke detector. Called today they canceled their service because I no longer use it. I moved and Im not calling them to move my service because theyll lock you into another three-year agreement however, to my surprise Im already locked into another three years from when I bought the smoke detectors. This was not disclose to me when I signed the contract for the loan and I even asked the service tech technician is going to put me into another contract. He said no your contract will end when originally is supposed to end. That obviously was a lie. If I could give this company zero stars, I would, however I am forced to leave them with one star I do not want their service anymore. I need them to leave me alone and let me live the rest of my life in peace with a new security system company.

    • Heriberto P

      Date: 11/25/2024

      **BUYER BEWARE**Absolutely the most unethical and unprofessional company I have dealt with in years. I have been a customer for almost seven years. Due to their incompetence I have decided to cancel service. They refuse to cancel! They give every run around tactic, like putting you on hold forever, transfer to manager, and nothing, theyve even offered to SELL me upgrades. They cant even get what I currently have to work. I have reached out to **** to have them place a merchant block on anything related to VIVINT since they refuse to cancel my service. I dont understand how there isnt a class action against them at this point. I would certainly join ! Good riddance VIVINT!!!

    • Angeliki M

      Date: 11/25/2024

      Do NOT do business with this company. They are crooks!

    • Jerilynn L F

      Date: 11/25/2024

      My cameras havent been working for over a month and they were finally going to come repair them today and canceled for the second time at the last minute. Terrible customer service!

    • Janine M

      Date: 11/24/2024

      The. WORST! Do not waste your money with this company. They charge an astronomical amount of money for security devices that are faulty. Weve had problems with our security devices since installation. Then, when you ask for a service technician to come evaluate the problem, they want to charge you more money. Canceling and switching security providers.

    • Wendy A

      Date: 11/23/2024

      Equipment doesnt last and you can never schedule with them!

    • Henry B

      Date: 11/23/2024

      I Need an Attorney I WISH I could Rewind to the first time the Vivant Salesman rang my doorbell! After reading the other reviews I realize Im just another number and my Parents live in ***** and The Same experience happened to them. Basically same experience in Two different states Im in ******** and my 80 year old Father lives in *****. We were both sold a system that we did not need and can not afford. I shouldve known it was a scam when they were willing to install immediately.After having the system for a few week, I realize Im not using anything that they sold me. The problem is when I found out that they refused to take their equipment back as I was told they also ran my credit and gave me a $4000 Debit from a company that I would have NEVER APPLIED to. Naturally this comes with a high interest rate. Im now paying a high interest loan back Plus $80 a Month for a Service that I dont want! The salesman Sold US on the premise that if I ever moved that they would come and take the system down, put my old system back up and Re install in the New Home for FREE. Well my Dad tried that and they wanted $150 to Uninstall and $175 to Reinstall ????That was Not the agreement!!!LADIES AND GENTLEMEN DONT ?? WITH ******. Get a Ring doorbell system and Save Yourself THOUSANDS of dollars

    • Tyrone T

      Date: 11/22/2024

      First off, I would leave zero stars if possible. Words cannot explain how terrible and overpriced Vivint security equipment and customer service are. I've had their system for four years now. For the first year or two the equipment worked great, over the last year I've had nothing but problems. I'm talking from the panel constantly dropping internet connection leading to the cameras not working to getting false disarm notifications basically everytime the system disarms. The equipment is overpriced and customer service is so bad, it's almost pointless calling to get issues resolved. I strongly suggest looking into ADT or one of the do it yourself systems like Ring etc. They're definitely cheaper, more reliable and most importantly, less stressful.

    • Michael C

      Date: 11/22/2024

      Vivint Sales *** came inside wanting to discuss the security system and I felt very uncomfortable, and made me think that I was getting a good deal telling me it was less than my phone bill, fast track to getting a bill in the mail for $3808 for a security system that the front door bell isn't working, and we were lied to about the pricing. Why would I pay $3808 for a security system?? This company is a scam!

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