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Business Profile

Security Systems

Vivint Smart Home

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivint Smart Home has 6 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 2,757 Customer Reviews

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    Review Details

    • Ted L

      Date: 12/02/2024

      My mom has had this since 2011, now she is in assisted living, and I can't get Vivint to cancel the service. I've been trying for almost a month now..........very unprofessional!!!

    • Ricky M

      Date: 12/01/2024

      I have had problems with my home security system since first installed. First, all the equipment installed was low on batteries, so I was told by customer service that I had to replace them out of pocket. The app doesn't work all the time. My spotlight only works when it wants to. I have a rule on the app that when I lock/unlock my door from the door keypad, it's SUPPOSED to arm/disarm the system... it doesn't. I can't unlock my door from the app as advertised. The only good thing about vivint that I have experienced, is the package delivered protection with the doorbell camera... that's it... I've talked to customer service MULTIPLE times and they tell me to do the same thing (reset the app) and it never works, and they won't do anything else or send out a ****** would NOT recommend this security service for people in this area.

    • Ray F

      Date: 12/01/2024

      Getting information for buy out program was a hassle. Every agent told me something different than the one before. I had to almost harass the seller because at some point no one was answering the phone or doing anything. It took 2 months to get my gift card. Now that I have the system, its not worth it. My cameras keep going offline with no warning or notification. When they go offline, I have to reboot it (if it allows me) taking away my ability to view cameras. Rebooting the panel takes more than ***** min. Its crazy they go offline every other day. This latest time, the app wont even let me reboot so I have no access to the camera until I get home from out of town to fix it physically, if I can.

    • Caroline G

      Date: 11/30/2024

      Security system without the security! We have had Vivint for over 3 years and you can't break your contract or get fined with penalties! Worst security system Ever!! I am a real customer and highly recommend you Never get this for your house.Had to have 2 panels replaced, they make you do all the troubleshooting before they will even give you a new panel. Have had a car stolen right in front of our house and numerous things stolen off of our property and the cameras somehow never captured it but it was our fault that the cameras didn't work properly on those specific days!! WOW, just WOW is all I'm going to say!! as soon as our contract is up we are saying goodbye and good riddance!! would not recommend this company to anyone!!

    • Hakeem O

      Date: 11/30/2024

      *0 stars* I no longer live at my previous home. However, I am still being charged for the equipment. Vivint does not have a transfer process for equipment financing, which is senseless and an outrage. I will never use them again.

    • Carolyn C

      Date: 11/30/2024

      A Vivint Security salesman showed up at my friend's( Mr. *** house. Mr. ** has had a stoke years ago and is unable to speak, or write. Suddenly Mr. ** has a bill for almost $2,000. I called Vivint asking what was going on. I went through a nightmare to get this resolved. An option for cancellation is not offered through their automated line. When I did get a person , over seas, I could not understand what they were saying. I made countless calls to resolve the problem and it took over two months before it was somewhat resolved. Once we were given a date, and time frame, for someone to show up to take out the equipment . No one showed up. I was told no work order was in place. I called and was told I should have been sent paperwork to fill out. I sent the paperwork, filled it out , and sent it in, . I didn't hear from them. Numerous times I told the company to call me , not Mr. ** because he is mute. More calls, more calls, more calls. they said they called Mr. ** phone although they had it on file to call me. Today the workmen were to come out to get the equipment. I was told that they would call before coming. They did not call. They showed up to Mr. ** house and took out the equipment, and left. There is some damage that we will have to ***air, from the equipment being taken out. The doorbell was supposed to be reattached. It was not. The door was rendered unable to lock but we got that fixed for Mr. ** Now that the equipment is returned Vivint said that they will now credit his bank account for the money they have been withdrawing. We will see. Mr. ** had an old security system sign in his yard and the sales *** stopped and took advantage of a man who is obviously unable to understand what was going on. ***** on this company and their huge run around to not resolve the issue.

    • Terrance T

      Date: 11/29/2024

      Lied about moving my system for free. Can't lower the price or get out of the contract even though I have never turned the alarm on and actually used it.

    • Stacey Z

      Date: 11/28/2024

      I wish I could leave zero stars for this criminal company. I had Vivint for ten years and when I finally got tired of paying their crazy fees I attempted to cancel their service. I have called multiple times, sent several emails, filled out their required email with intent to cancel and been harassed by them begging me to stay for MONTHS I have tried to cancel and not only will they not cancel my service but they are continuing to bill me. Someone tell me how to sue them? I am willing to do just that.

    • Erika C

      Date: 11/28/2024

      My contract was up over a month ago yet theyre still charging me even though i gave them a 30 day notice. No one will call me and I cant get ahold of anyone. I hope this company gets shut down, youre nothing but thieves and I want my money back NOW or Im getting a lawyer involved **** and turning this into a class action because clearly you people rip off everyone who uses you.

    • Stevan O

      Date: 11/27/2024

      We just recently sold our home in ******** in October, called to cancell service as we are moving out of state. Sent technician to remove all equipment and boxed it up for us to take. Got a notice in November about account being past due. After talking to multiple people for an hour, was told charge was dropped but had to file a request for cancelation witch would be reviewed, this was the 19th. We got charged again on 26th from auto pay, called again and was told money won't be refunded although was showing the account was canceled

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