Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  

Review Details

• Review fromJovette C

  Date: 12/11/2024

  1 star
  Vivint has horrible customer service. Ive been with the company over 5 years. Never missed a payment never late. I had a new installation to my home. They company inadvertently took out the full amount which was 798 in error. I was told they will credit my account that wasn't done. Instead they don't recall ever having a conversation with me. They are unreliable and I will never choose this company again for security!!

• Review fromJamie C

  Date: 12/11/2024

  1 star
  Do NOT go with this company. They make it impossible to try to cancel your account. I the technician that sold me the product never mentioned a 5 year contract!(part of that is my fault for not full reading) however I do feel that is something they should disclose! I called 2 months ago to cancel my account and they claim that they could not cancel due to a balance! Even though I gave them my info to process. I did read online that they do this and to follow up which I am glad I did. Also, I was told a manager would not speak to me! Way to go management for hiding behind your support staff! The absolute worst company! The customer care is hard to understand as you can hear laughing and talking in the background! However, looking at all these reviews I am not the only who clearly has had an issue. I would give them 0 stars if I could

• Review fromStacy H

  Date: 12/10/2024

  1 star
  When we went into contract with ******, our salesman lied over and over. We were told one move was free...BIG LIE! We were told he would be there for any issues....BIG LIE. It is a racket, lie to get the contract and then make you pay for the promised benefits. I hate what this company is. I wish I had never signed. We HAVE to move in to care for an elderly parent and knew we eventually would and that a major contributor to signing. Just wrong business practices. Remember what they say is NOT true.

• Review fromJamie S

  Date: 12/10/2024

  1 star
  Probably the worst service company I have ever worked with. We sold our home in Nov 2023 and paid off our entire equipment balance so that the system could be transferred to the new home owner. When the Vivint techs arrived to help setup the system in the name of the new homeowners, they told the new homeowners that the system that worked with no issues 2 weeks prior when we had possession of the home wasn't working, needed upgrading and required putting new holes in the wall, which the new homeowner refused to do and stopped the transfer. As soon as we found this out, we put our intent to cancel and reviewed contract terms with Vivint, which had us responsible for payments through August 2024 - which we begrudgingly have paid without fail (even after losing the thousands of dollars of equipment to the new owner who tossed the system). After being charged in September 2024, after our contract ended, we contacted Vivint to find out why we were still being charged and they said it would end and that the charge was a mistake. We were then charged in October, November and now December 2024. After spending ANOTHER hour on the phone with their "loyalty" department we were informed that we were supposed to submit an email in August 2024 RECONFIRMING our notice of cancellation even though they had all the recorded calls, chats and emails showing that we never wavered from this decision. We immediately submitted our additional emailed notice of cancellation but still have no faith that this nightmare will end. If they charge us in January, we will have no choice but to cancel our checking account and open a new one that Vivint has no access to, as that seems to be the only way to halt the fraudulent charges. They received nearly $1000 in service fees from us over the last year+ for services that were provided to equipment that doesn't exist. They refuse to refund Sept Oct Nov Dec 2024. Worst customer service ever. Worst experience. Would never recommend. Run far and fast.

• Review fromJeffrey U

  Date: 12/10/2024

  1 star
  ***** this business at all costs. While the service they provide is adequate, the customer service is terrible and canceling your account is near impossible, Employees will go on endless rants trying to upsell, get you to agree to continue your service, or really just anything unrelated to the reason you are calling. Do yourself a favor, buy your own equipment and install yourself, do not give this company your business. I would give zero stars if I could.

• Review fromAmanda P

  Date: 12/09/2024

  1 star
  We were very excited to have Vivint in the beginning, but the more time that passes the more we regret switching from ADT. The app works maybe 55% of the time, we are constantly having to reboot our doorbell camera, and the main panel, its a weekly event anymore, and still it doesnt work 100% after contacting to reach out to customer support and the fact I have learned how to reboot everything myself since I have had to make the several phone calls, which their customer support isnt the best either. We were with ADT for several years before making the change and fully regret it now.

• Review fromErci S

  Date: 12/09/2024

  1 star
  Vivint Sales person told me they will Buy Out my contract with *** at a 100% and my monthly will be less. After all the install I ended up with a $50 more fees on my monthly bill which the *** told me because I added more services. Am about to ready to cancel my services with ADT, ADT told me my Buy Out amount was like $3k+++. I reached out to my sales *** and to their loyalty department and they told me they only cover $1,500.00. Now I need to pay the difference. This is a scam, they told me they will cover 100% of my contract but it's not. After several attempts to have this resolved, Vivint is only offering a $250.00 statement credit and I still need to pay the Buy Out difference from ADT. I escalated this issue several times, no action was made by Vivint. I told them to cancel my services and they told me in order for them to cancel I need to pay $4k++. Now my Vivint sales *** is dodging all my calls and texts. He is no where to found. I am stuck with 2 services right now one from ADT and Vivint and I am paying almost $300 a month on both. I don't know which one to cancel, I don't have the means to pay the contracts.

• Review fromStephanie G

  Date: 12/09/2024

  1 star
  This is the worst company ever. Their customer service is atrocious. They get you coming and going and they make you pay out the ********** not ever get this company if I could do a negative review. I would.

• Review fromLisa D

  Date: 12/09/2024

  1 star
  I was a loyal customer of ********************** for over 4 years. I recently sold my home and called to cancel the service. I was told that the proper protocol was to see if the buyers would want to continue an account with ********************** and transfer my account to them. They said if the account was not transferred they would inform me via email and I could cancel my account then. I was never contacted by Vivint like they said, so I was shocked to receive a late notice from them. Come to find out I owed them for the past month after the home sold. To add salt to the wound I also owed the following month as they had a 30 day cancellation policy. None of this would have happened if they had cancelled my account like I previously asked, or informed me that the buyers did not transfer my account like they said they would. They have terrible business practices and treated their longtime customer poorly.

• Review fromErin W

  Date: 12/08/2024

  1 star
  Within two days of the alarm system being installed, the sliding glass door alarm stopped working. I contacted the person that installed it and the person that sold it to me. Neither bothered to call back, but both parties stated to call them anytime and they would help out with any issues. After contact the parent company, the said they would send a new alarm for the door but I had to install it myself. I pay extra for their so called insurance plan where they claimed they would come out to do repairs. To date, I have not seen a Vivint repair person and I get do not get any help from customer service. My camera no longer works in the backyard, again no help from this company. Their equipment is cheap and poorly made. When the Vivint tech installed their equipment, I asked them about removing the old equipment. I was told it wasnt their problem! ***! So I have two sets of alarms on my doors, two sets of fire alarms on the wall. Looks super tacky. I would not have put their equipment in if I had known that. Its complete BS that Im suppose to replace their poor quality equipment myself. Im elderly and disabled. Vivint sold me on their company by lying and stating, if I bought their insurance for the equipment and home service repair, that they would come out any time there is a problem with the equipment. Problem since day 2, still no repair person. Told to do it myself. Buyers beware!!! Company is a scam and a ripoff!!! Im paying $60 more a month than I did with ADT.