Reviews
This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,765 Customer Reviews
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Review fromBryan A
Date: 05/22/2024
1 starVivint continues to send people to our home (2 in the last 2 days and in prior visits) ignoring our no soliciting signs (I assume as directed by their leadership). We have asked them to stop repeatedly and they continue to come and harass us for solar or home automation sales. How do we get them to stop harassing us? We wouldnt purchase anything from them due to their unscrupulous sales tactics. This is our first complaint and if they continue to ignore our request to stop we will be forced to escalate.Review fromKiarra R
Date: 05/22/2024
1 starI had a truly horrendous experience with Vivint Alarm company. They will trap you in a contract that feels like a legal prison sentence! When I signed up with them, I was never informed about the sneaky clause that handcuffs you to their service even if you relocate and no longer need security services and we have fully paid off the equipment that will be staying at our old home. The equipment itself is crazy expensive, and paying it off feels like a never-ending nightmare. Now that I'm trying to cancel my service, they've revealed this outrageous contract clause that forces you to keep paying them even if you no longer use their services. It's like they're holding me hostage financially!Their customer service is abysmal too. When I tried to cancel, they used every trick in the book to pressure me into staying with them. I feel like I'm throwing money down the drain for services I don't even have anymore. This whole situation feels like a shady scam, and I'm convinced it must be illegal.Avoid Vivint Alarm company at all costs unless you enjoy being financially shackled to a company that cares more about trapping you in a contract than providing decent service. Stay far away!
Vivint Smart Home
Date: 05/29/2024
We are so sorry to hear this is the experience you have had. Watch for an email from us. We are ready to help.Review fromArthur G
Date: 05/22/2024
1 starVivint total scam ,lie after lie . They even agreed to pay me the money they they stole from my account with our my ok .i have it all in emails yet they havent refunded after 2 months .i now am going to take legal action against them .pVivint Smart Home
Date: 05/29/2024
Honesty and integrity come first here at Vivint, and we are so sorry this wasn't your experience, ******. We will be sending an email your way so we can make this right.Review fromChristopher F
Date: 05/22/2024
1 starThis company needs to be stopped from defrauding the public! The worst home security system available out there. Those who have been victimized by this company should be able to start a class action lawsuit. Thousands upon thousands of dollars have been scammed out of people with false claims & guarantees from this company. Why wont the BBB step up to the plate and protect consumers better? Someone needs to do something about this sham company.Vivint Smart Home
Date: 05/29/2024
We're sorry this has been your experience, ***********. We want to jump on this ASAP and are sending can email your way. We want to make this right.Review fromLisa G
Date: 05/21/2024
1 starDoesnt even deserve one star. Terrible in every way. Huge mistake!!!Vivint Smart Home
Date: 05/29/2024
Hi ****, We're here to help and would like to make it up to you. Look for an email from us so we can get started.Review fromMadeleine E
Date: 05/21/2024
1 starVivent is the worst company to deal with! I have been trying to cancel for months now and even after paying over $2000 for the useless equipment and sending a formal cancelation letter they are still sending me bills! I cannot tell you how many wasted hours I've with this scam of a company.Vivint Smart Home
Date: 05/29/2024
We want to get this fixed *********. Look for an email from us so we can get jump on it.Review fromShaun S
Date: 05/21/2024
1 starWorst customer service ever , We had a appointment from 8 am until 4 pm and have documentation showing the appointment, they no show no called. When we called back they said they cant get out for another 2 weeks and they forgot to put in the order. It has already been 2 weeks. it will be over a month to get a system fixed and they offered a $15.00 credit. We have had multiple issues like this in the past and the system itself constantly goes down and has issues and they don't even try to help. They have lied to my wife on the phone and there manager refused to get on the phone to try to discuss or resolve. go with any other system they live on the once they got you you cant leave business platform. Don't get caught in a contract with them.Vivint Smart Home
Date: 05/29/2024
Hi *****, We're sorry to hear this happened and want to fix this ASAP. Look for an email from us so we can get started.Review fromRon F
Date: 05/21/2024
1 starThis alarm company is the absolute worst!! The customer service representative never comprehend and their solutions to my concerns are often shady. I'll be switching soon..Vivint Smart Home
Date: 05/29/2024
We're so sorry to hear you're having trouble with your camera. Look for an email from us so we can get this fixed.Review fromJoey W
Date: 05/20/2024
1 starSold my house in October 2023 and left the alarm system. Called Vivint shortly after to cancel service since I no longer lived there or had the equipment. I was under no contract. When I called, I owed $0 but the rep evidently only put me in “deferred” status. But he KNEW I was canceling. IT WAS CRYSTAL CLEAR THAT I DID NOT WANT TO CONTINUE SERVICE. New owner established service under his name. Vivint tells me I’ve been billed since I didn’t cancel correctly. So, I guess Vivint has been monitoring the same address under my name and the new owner’s name at the same time - Interesting! But, in a conversation with one today, the Vivint rep apologizes, tells me she understands and that she’s on my side. She comes back on with $100 off. Vivint still wants me to pay money that I DO NOT even owe. They act like they’re doing me a favor of giving me $100 off of that BOGUS BILL.Vivint Smart Home
Date: 05/29/2024
Hi ****, We're here to help. Look for an email from us so we can get started.Review fromDonald T
Date: 05/20/2024
1 starI wish I had seen the Yelp reviews before I installed Vivint.I was with AOL for over 25 years... great service. I just did not like how you have to sign into 2 different websites, while Vivint integrates everything.The reason for my poor rating is the horrible customer service.1. They are doing everything they can to save money and not really help people. They must be sourcing out their customer service (based on the accents of the customer service people).2. I had my system installed last week and one camera is off line on the panel, and all of them are off line on the app. So, I called for help. I was on the phone for over 90 minutes, and bounced around to 4 different people, just to get a technician to come out to fix it plus to order 3 more cameras... SO FRUSTRATING and a waste of my time for a very busy person. My time is as valuable as theirs.3. Though I was hoping for a better integrated service than ADT, I have NEVER had customer service problems with ADT. You get a real, helpful person quickly after calling. I have never had to wait.4. Then today, I called again as they also did not give me a yard sign as promised. This time I decided to do the phone call and online chat at the same time to try to get faster help. I finally got help on the phone but it took over 25 minutes and 2 phone calls. The online chat was a huge waste of time. It was an AI digital computer chatter that tried harder on getting me to refer friends and family to them and never did solve my simple problem of shipping me a yard sign.If I had not spent $4000 getting the Vivint system installed, I would have quickly gone back to ADT. But, I am stuck and I dread any future problems and the need to call Vivint for anything.Stay away... go to the proven ADT that has been around for decades with good service and amazing customer service Dear Vivint: If you are reading this. you need to change and improve your customer service, SERIOUSLY! I'd never recommend you at this point.Vivint Smart Home
Date: 05/29/2024
We're sorry to hear you have had this experience. We want to fix it ASAP. We just sent an email to get more information from you.
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