Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,353 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Vivant Smart Home (alarm) services in my previous home from May 2020 to June 2022. That included an installation of equipment that I paid for in the amount of $3379. Then I paid the monthly service fee for those two years. We sold our home at *********************************************************************) in June of 2022. I called Vivint to cancel my service. I wanted them to know that I was leaving behind the equipment that I had paid for and perhaps the new owner would want to use it. They deactivated my service and I thought we were done. A year later in July of 2023, I noticed a debit from my checking account for $40 from **********************. I called on August 8, 2023, to see what that was all about. They said they had only put my account on deferment and now they would charge me again. That is their mistake. They never contacted me prior to charging my checking account and they know I don't have any of their equipment (for over a year) and I am not using their services. I told them it needed to be cancelled immediately since we're not doing business anymore and that they are not authorized to charge my checking account again. They never made contact with me during that YEAR after I moved and discontinued service and never contacted me to say they were reinstating the account. They just started charging my checking account. This is a scam.Of course they are going to drag this out stating the need for a "30 day cancellation process. " This is only so they can charge my checking account another $40 before that "cancellation process" is complete. They have been unclear on the phone whether they will refund this $80 that they charged me for NO REASON. I am contacting you to help me get that back and to put them on notice that this is a deceitful business practice which much be stopped because I'm sure they are doing this to others.
Business Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 20521381
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: May 27, 2020
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she sold her home in June of 2022. She states she let Vivint know that she was leaving behind the paid for equipment. ****************** states Vivint deactivated her service. She states in June of 2023 she noticed a charge of $40 from Vivint. ****************** states she contacted Vivint on August 8, 2023 and was told that her account was only placed on a deferment. She states Vivint never contacted her to say they were reinstating her account. ****************** desires a refund.
A Vivint representative has attempted to contact ****************** via email in efforts to resolve this matter. Vivint offers to cancel the account effective August 11, 2023 and to provide a refund from that date forward.
Vivints records indicate that ****************** signed a Purchase and Service Agreement (Agreement) on May 27, 2023. Records show on June 14, 2022 ****************** reported that she was moving and that the new homeowners may want to takeover the service. Notes show that ****************** was open to a deferment and a twelve (12) month deferment was placed on the account. Notes show ****************** was planning on getting new Vivint equipment installed in her new home. August 7, 2023 ****************** reported that she paid the balance for the equipment, notified Vivint that she did not use the service in over a year and threatened a lawsuit. August 11, 2023 ****************** provided the required Notice of Cancellation to cancel the account.
With the provided information Vivint offers cancellation of the account and a refund. ****************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/30/2023
Complaint: 20521381
I am rejecting this response because:1. I signed the initial agreement with Vivant May 27, 2020 NOT 2022. So I used the service for 2 years not 1 month.
2 - I never agreed to a deferment. I casually told ******* in June of 2022 that I would be building a new home and may need a new alarm system at that point. His words to me were that I should call back and WE COULD DISCUSS OPTIONS THEN. None of that happened.
I NEVER AGREED that it would be OK for them to randomly start charging my checking account again when A - THEY KNOW I do not have any of their equipment. B - THEY KNOW and could verify that I am NOT USING THEIR SERVICE C - I did not sign anything or verbally agree that they could charge my checking account again for NO REASON. Who does business like that?
They charged my ******* bank account $40,28 July 28, 2023 - UNBEKNOWST to me and again on August 29, 2023 $40.29 after I called to make sure it was cancelled. They owe me $80.57.
Sincerely,
***************************Customer Answer
Date: 10/11/2023
I got an email on Sept 1 from Vivant offering to settle with me for $61.08. It said that they would deposit this into my bank account, however, I had closed out the card they had on file to prevent them from further charging me. I gave them my new address to send a check.
I heard nothing. A couple of weeks later I called and their rep took down my new address again and said they would send a check.
Of course, I've seen nothing.
Can you help me get that money? It's less than the $80 they owe me but I was willing to accept since it was most of it. I'm pretty sure I"ll never see a dime.
Vivint should be on your list of bad businesses. Just because they "answered" does not make them a good business.Business Response
Date: 10/16/2023
October 16, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20521381
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: May 27, 2020
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to reissue the refund of $61.08. ****************** can expect her refund to arrive via check within the next fifteen (15) business days. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/31/2023
Thank you for that message. I responded to you as soon as I had something to report. Here is an update on this complaint:
My issue with Vivint IS NOT resolved because the check that Vivint mailed to me and that I deposited last week for $61.08 was INSUFFICIENT and is being CHARGED BACK to my checking account today. In case you need proof of what I am saying, I am attaching a screen shot of my bank account today. I also called my bank and they confirmed that the check was being charged back because of insufficient funds.
Why on earth would a legitimate business send a customer a refund check when they have NO MONEY in the bank to cover it?
The only way this issue will go away is if they send me the refund money. Maybe next time they should send me a cashier's check or money order that is guaranteed to be good.
I hope this is a reason to reopen this complaint. They are playing games with both of us now with a response from their "legal" department while they are sending out an INSUFFICIENT CHECK. .Business Response
Date: 11/06/2023
November 6, 2023
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 20521381
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: May 27, 2020
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint informed ****************** that the first check that was received was cancelled due to an address issue. There is a second check that is on its way that is valid and able to be cashed. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. If the second check is GOOD, I will be glad to be done with this issue. Not sure what address issue they had - I gave them my new address once they agreed to the refund. Nevertheless, I have deposited the second check. I will wait a week or so to make sure it is not charged back like the first one was. I will let the BBB know.
Sincerely,
***************************Initial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint sold a defective product and is now refusing to refund money and cancel service.Business Response
Date: 09/01/2023
September 1, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20521211
Complainant: *******************************;
Vivint Account #: ********
Date of Agreement: July 22, 2023
To Whom It May ***************** have reviewed the information provided by ********** ************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted Mr. ***** **************** via phone to resolve their concerns. The Alstons may contact ********************************** / ************) directly with any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Rey *************************Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is an ABSOLUTE SCAM - On July 26th, a sales rep came to my door around 7pm while I was 9 months pregnant and basically was deceitful and lied about vivint all around. I am disgusted that this company exhibits such low morale when it comes to people in the community. I've called over 5 times on different occasions to have this canceled. I was told I can cancel ANYTIME come to find out, I had to cancel within three days, this was not explained to me by the sales rep, he never discussed any trial periods. I am a victim to this company and their lies and deceit. It was never explained I will have two bills, one from fortiva and one from vivint, two bills that equates to $150 for the next 5 years. I just had a newborn, so this means, this will be paid off once my newborn is 5. I called right before 30 days and the amount of run around I've received is ridiculous. It seems like fortiva and vivint is running a scam together. I see why there are numerous lawsuits against vivint. I am truly disgusted and will inform all my neighbors to stay away from vivint. I just want out of this contract, I do not want this equipment.Business Response
Date: 09/02/2023
September 2, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #:
Complainant: ****** ********
Vivint Account #: ********
Date of Agreement: 7/26/23
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** ******** and appreciate the opportunity to respond.
In her complaint, Ms. ******** states that a sales rep went to her home on 7/26/23 about 7pm. She claims that he was deceitful and lied about Vivint. She has tried to cancel multiple times. She claims a trial period and the 2 bills totaling $150 for 5 years were never discussed. She called “right before” the 30-days and the amounts were discussed.
Vivint agrees to cancel Ms. ********’ service and loan upon the removal of the equipment from her home.
Vivint’s records indicate that Ms. ******** signed a Purchase and Services Agreement (Agreement) on 7/26/23with an initial term of sixty (60) months and an equipment fee of $3655.80. Vivint’s records indicate that Ms. ******** participated in an audio and video recorded survey in which she represented that she understood that she was approved for a Fortiva line of credit with a 9.99% APR and that she understood that her monthly payment to Fortiva is separate from her monthly Vivint fee. Vivint and Citizens will charge her separately for the following amounts pursuant to her Agreement. Vivint relied on Ms. ******** representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.
A representative from Vivint has reached out to Ms. ******** in an effort to resolve this matter. Vivint has agreed to the above resolution and Ms. ******* may contact Vivint’s representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a victim of deceptive sales techniques.I have been tricked into a contract believing that I was in a 3 month trial by the alarm company Vivint.I didn’t know they had independent contractors and I’ve been telling this regional manager that I later found out that he was an independent contractor that I didn’t want this equipment anymore.I’ve been lied to and getting the runaround when I’ve been telling them that I didn’t want their services even before they installed everything.But he basically forced me to try their services.He then blocked all my calls and texts.They told me there’s nothing I can do but he signed and told me everything to say for me.They also put a hard hit on my credit.I was not aware any of this was going on until I checked my credit and received a bill of 4 thousand dollars.I want this equipment out of my house.I want to get out of this contract that they put me in.I want to dispute this off of my credit.& I never want to hear or see them again!I have not given them any of my banking info to pay for this mess and I don’t plan on it.Business Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ****
Vivint Account #: ********
Date of Agreement: July 7, 2023
To Whom It May Concern:
I have reviewed the information provided by Mr. **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. **** and a resolution has been agreed upon. At this time, Vivint has agreed to fully cancel the Vivint account. This includes removal of the equipment, a full refund of any payments made directly to Vivint and full closure of the Equipment Line of credit. Mr. **** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I agreed to co-sign for my friend and her fianc. I was told by the salesmen (two of them) that I would only be using my credit to co-sign for my friend and that I wouldnt be financially responsible. My friend and I had a falling out and I moved out. Since then she and her fianc have ended their relationship and since both moved from the residence. I tried to take my name off the contract since I was under the impression that I was just co-signing. I was told I was the account owner and unless I paid off the remaining balance I could not remove myself, even though she would still be on the contract. Not only that but we are still getting charged monitoring fees when the cameras arent even installed. I was told that even though the cameras arent installed Im still having to pay for the service. My main complaint is the way I was illegally misinformed upon my signing the contract. I was explicitly told I would not be financially responsible but it turns out not only am I, but ** also the account owner. The only acceptable resolution I would be satisfied with is a complete cancellation of my contract, including equipment and monitoring services, and anything else Im paying for, and a zero balance on the account. ********************** is a horrible company and their dishonesty is ridiculous. I want no further relationship with them.Business Response
Date: 09/01/2023
September 1, 2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20520014
Complainant: *************************
Vivint Account #: *******
Date of Agreement: 8/1/2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to forgive the account and line of credit. **************** has no further obligation to Vivint. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************* from Vivint came to my home on 8/3/2023 and sold me a security system that had several components immediately stop working and when I reached out to Bassil for service he told me a technician would be contacting me but no one ever did and now Bassil stopped responding to me entirely.Contacting customer support has yielded the same result , they refuse to cancel the contract and only offer to have a tech call me for an appointment but no one ever does.I feel at this point I may need to hire legal representation .Business Response
Date: 09/01/2023
September 1, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20519719
Complainant: ****************************************;
Vivint Account #: ********
Date of Agreement:
To Whom It May *********************** have reviewed the information provided by *************************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **********************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ********** account and loan once the equipment has been removed from his home. ********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:08/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jan 17 2023 I canceled service with vivint for several reasons;
*Poor customer service
*I reported faulty equipment, a technician was sent to replace equipment but the parts replaced didn't fix the issue.
*I was told on 8/22/2022 that my loan would be settled with a payment of $267. When I canceled service on 1/17/2023, I received an email stating the cancellation was incomplete due to an unsettled loan.
*vivint has continued to draft money from my account even after it was verified by their representative the loan was settled with the $267 payment.
*shortly after my cancellation email from 1/17/2023, the motherboard began to emit excessive heat and smoked/discolored my wall directly above the motherboard. I called to express my concern, I was told I would be contacted by a representative but no one contacted me.Business Response
Date: 08/31/2023
August 31, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** ****
Vivint Account #: *******
Date of Agreement: October 7, 2018
To Whom It May Concern:
I have reviewed the information provided by Mr. **** **** and appreciate the opportunity to respond.
In his complaint, Mr. **** explains that he cancelled his services on January 17, 2023, due to poor customer services and faulty equipment. He further explains that Vivint has continued to draft money out of his account indicating that his cancellation was incomplete. Mr. **** desires a refund.
A legal representative from Vivint has attempted to contact Mr. **** via email and phone to resolve his concerns. At this time, Vivint agrees to cancel Mr. ****’s account and issue a refund of all payment taken after January 17, 2023, to his credit card ending in ****.
Mr. **** may contact (******************* / ###-###-####) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.It's a damn shame I had to resort to this in order to be heard. I hope that Vivint will take note of the flaws in their business practices and correct them with the utmost urgency to avoid cheating further clients.
Sincerely,
**** ****Initial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint has the worse customer service, ********************** sys, ********************, and equipment is poor for the price they charge for it. We started w/Vivint in 2017 when a sales person convinced ** to go with them. We had two other companies who actually scheduled time to meet with us. From the start we had delays in installation, the video quality was not good. By the time we decided we didn't like it we were already stuck in the agreement. Three years later we moved. They charged us to uninstall & reinstall. The fee was ridiculous but we had no choice because we didn't know anything about installing the equipment ourselves. Same equipment with exception of the door camera. Fast forward, we move again in 2021. Same uninstall & reinstall fee, only this time they didn't install the door camera. We waited and waited, still nothing. I called several times and they finally told me the camera was backordered. We never got the door camera. They eventually told us they no longer carry it and we had to get a new panel that works with the new door cameras. Well that was gonna cost for which we didn't have the budget to do. Also, when we moved they set the agreement up for a 60 month agreement instead of month-month. We were not clear at the time that we would be stuck with them for 5 years. The batteries die fast, video quality is poor, no door camera that was returned to us, and we don't get a call when the alarm goes off. In May 2023, we decided that Vivint was just not working for us. We started the cancellation process, they deferred our payments for two months so they can determine if they will cancel us. I didn't see any reason why they wouldn't. Until we got a letter stating that our cancellation request was not approved. I've never been in a situation where you're forced to stay with a company when you're dissatisfied. The only resolution is for them is to cancel service and close account without penalty. I don't feel safe and don't have confidence in their service or equipment.Business Response
Date: 09/01/2023
September 1, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20519311
Complainant: ************************;
Vivint Account #: *******
Date of Agreement: 6/26/21
To Whom It May *********************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In her complaint, **************** states that she has been with Vivint since 2017. She has moved her system to new homes twice. The last time she moved was in 2021. At that time her doorbell camera was not installed because that model was no longer made. To install the new version, it would require upgrading her system which was not within her budget. She wants to cancel but was told she has 3 years left on the 5-year contract. She wants to cancel without an early termination fee.
Vivint agrees to give a one-month credit of $53.88 for her past due monthly balance. Vivint agrees to cancel ****************** account and waive the remaining 45 months of her contract and the early termination fee once she pays the remaining past due balance of $62.94.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on 6/26/21 with an initial term of sixty (60) months. Vivints records indicate that **************** had her monthly payments deferred for 2 months on 5/11/23 adding the 2 months to the end of her agreement. Vivints records indicate that **************** called to cancel on 5/12/23, was given agreement buyout and cancellation information.
A representative from Vivint has reached out to ************** in an effort to resolve this matter. Vivint has agreed to the above resolution and ************** may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Door to door marketers harassed wife and elderly father who was hospitalized evening of incidentBusiness Response
Date: 08/29/2023
August 29, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20519082
Complainant: **********************;
Vivint Account #: ******
Date of Agreement: NA
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that a door to door sales representative harassed his wife and elderly father who was hospitalized the evening of the incident. **************** desires to be contacted by Vivint.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint has sent the information that has been provided by **************** to the proper management to be address properly.
Vivints records indicate that ****************** information has been sent to the proper management channels to ensure this is investigated and handled properly.
**************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/29/2023
Complaint: 20519082
I am rejecting this response because:
Sincerely,
***********************Initial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
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On two occasions weve had vivint sales reps come to our door when we have a no solicitation sign. The first rep we asked multiple times to leave our property and he kept talking and pushing for referrals and making jokes about the fact that I was asking him to leave my property. He mentioned he stopped by because he saw our doorbell wasnt working. On 8/24/23 a sales rep stopped by and said the same thing that he only stopped by because he saw our doorbell wasnt working and I asked if he saw our no solicitation sign to which he said he did. Its illegal in CA to solicit to a home w a no solicit sign but even after pointing this out the sales rep kept talking and showed he very much did not care. Vivint is obviously training their sales reps to use predatory, aggressive, and illegal sales tactics and I would under no circumstances pay money to this company.Business Response
Date: 08/31/2023
August 31, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20518963
Complainant: *****************************
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** explains that Vivints sales representatives have knocked her door despite her No Solicitingsign.
A representative has contacted **************** via email to request her address. After **************** provides her address, Vivint will add her address to Vivints Do Not Knock list as well as inform the sales manager in her area of her complaint.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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