Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,353 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Numerous calls were made, adding up to more than eight hours of phone calls. Essentially, Vivint was supposed to transfer service from one account to another which was no longer under contract. We were offered discounts, new equipment, and promised no installation fees. During this process, it was days and many phonecalls of reps stating we were told incorrect, they could not honor a deal we were previously offered but offered another, and no rep was on the same page as another. A tech was to come out on a specific date to honor the first deal we were offered but did not show. We called to see why there was a no show, at which time we learned the last customer service rep inaccurately offered us deals again and did not actually set up a tech. I attempted to talk to a supervisor, but he would not honor any deal despite admitting his reps told me wrong. I've been a long time customer and believe they should make it right by honoring what I was told and promised, despite their reps being wrong. If we were offered it, it should be honored, if for anything, at least for the time and trouble they put us through!
Business Response
Date: 08/31/2023
August 31, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20518820
Complainant: *************************
Vivint Account #: *******
Date of Agreement: April 13, 2014
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the monitoring service for **************** effective September 22,2023, when the moves install is complete. Vivint also agrees to provide (1) doorbell camera and (1) outdoor camera free of charge as well as provide a discount of $300 towards an outdoor camera leaving the balance in a 5-month payment plan.Vivint will follow up after the moves install to complete the cancellation and 5-month payment plan. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 16th I was charged $47.14 even though I cancelled Vivint on 8/14. This service has not worked properly over the past 3 months and thus I spent nearly 2 hours on the phone cancelling this product. Sales persons continuously badgered me into try to keep my service and drop my price per month to be only $30 a month, which I continually said no to. I had to speak with several people to finally get this service cancelled. As this service has not properly worked for months with no fixes for the issues, I do not understand why I am still being charged for this service as I have not received the services I was supposed to. The front door camera does not properly record video and the garage door stopped working as well. I had the doorbell looked at last year I believe but the issue persisted.Business Response
Date: 08/31/2023
August 30, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* ****
Vivint Account #: *******
Date of Agreement: 8/1/19
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* **** and appreciate the opportunity to respond.
In her complaint, Mr. **** states that on August 16th he was charged $47.14 even though he cancelled Vivint on 8/14. This service has not worked properly over the past 3 months and thus I spent nearly 2 hours on the phone cancelling the service.
Vivint agrees to cancel Mr. ****’ Agreement.
Vivint’s records indicate that Mr. **** signed a Purchase and Services Agreement (Agreement) on 8/1/19 with an initial term of one (1) month that states that either party may terminate this agreement at any time after the initial term upon at least thirty (30) days’ prior written notice to the other party. If terminated, this agreement ends on the last day of the thirty (30) day notice period.
A representative from Vivint has reached out to Mr. **** in an effort to resolve this matter. Vivint has agreed to the above resolution and Mr. **** may contact Vivint’s representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************* told us we would be a free model home. Yet theyre taking almost $100 a month from my account. We have broken equipment we are paying full price for they refused to minimize their payment. I attempted to cancel with them and they informed me I would have to give them $5,000+ in order to cancel, or I could add an extra $5 a month for better service... my options from them were to pay them money, or pay them money Im a college student who was misinformed and probably taken advantage of. Im paying for a service Im not even receiving. I had canceled my credit card account and they somehow found my new account information and charged me 11 times in 4 days. Thats a total violation of my personal account information. This company has violated my privacy and I have concerns of legitimacy and security. Please cancel my account, this is affecting my credit score and I already live on a college student budget. I literally feel like Im being scammed and I see the company previously had a lawsuit against them. This company is trouble and Im just a small pea in the pod, I need help.Business Response
Date: 08/31/2023
August 31, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20517818
******************************************************************************************* Vivint Account #: *******
Date of Agreement: 1/27/23
To Whom It May *********************** have reviewed the information provided by ******************* and appreciate the opportunity to respond.
In her complaint, ************ states that she was told she would be a free model home but $100 is taken from her account every month. She has broken equipment that she is paying full price for. Vivint refuses to minimize her payment. She tried to cancel but was told she would have to pay $5000+ or she could add $5 a month for better service. She claims that she canceled her card and now her account is being charged.
Vivint agrees to send a free technician to resolve the issues with her doorbell camera and make sure all of her equipment is functioning properly. Vivint agrees to apply a credit to ************** account for one past due month of her service.
Vivints records indicate that ************ signed a Purchase and Services Agreement (Agreement) on 1/27/23with an initial term of sixty (60) months and an equipment fee of $3,882.98 which states that if she fulfills her obligation to pay all amounts owing for the purchase of any equipment, then she may terminated her Agreement without penalty or early termination fee with 30 days prior written notice. Vivints records indicate that ************ participated in an audio and video recorded survey in which she represented that she understood that she was approved for a Citizens line of credit, and that she understood that her monthly payment to Citizens is separate from her monthly Vivint fee. Vivint and Citizens will charge her separately for the following amounts to Vivint: $44.37 plus taxes fees and to Citizens: $59.37. Vivint relied on ************** representations to ensure that she understood her commitments to Vivint as outlined in the Agreement. Vivints records indicate that ************ has only made one monthly payment each month by credit card, as she agreed. Vivints records indicate that no payments have been taken from ************** bank account.
A representative from Vivint has reached out to ************ in an effort to resolve this matter. Vivint has agreed to the above resolution and ************ may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When we purchased a router for our cameras the price of the router was $299. They gave us a $200 discount and assured me that they would only charge my account $99 dollars. Within minutes they charged my checking account $299. I called back and after several hours of talking to several people they told me I would get the $200 back into my account in ***** hours. Two days later I received an email stating my refund had been approved and it would be put into my account in **** business days. It has been 14 business days and I still have not received my money.Business Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20517686
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: January 9, 2018
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************** and a resolution has been agreed upon. At this time, Vivint has processed the refund of $200 back to the original payment method on August 24, 2023.Vivint has also applied a credit in the amount of $69.29 to cover 1 month of monitoring service fees. ********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/30/2023
Complaint: 20517686
I am rejecting this response because: they did refund the $200, but Vivint did not credit my account for the one months fee. They charged my account $69.29 on 29 August 2023.
Sincerely,
***************************Business Response
Date: 09/05/2023
September 5, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20517686
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: January 9, 2018
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************** and a resolution has been agreed upon. At this time, Vivint has applied a credit in the amount of $69.29 to cover the September monitoring service fees.********************** has no payment due till October 26, 2023. ********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract Expired September 2022 (was told this would my final payment by customer service)Home was SOLD in September 2022 Vivint continued to bill my card on file each month Each month I would contact customer service and they assured me that they would stop billing the card and refund any amount that was incorrectly billed I have PROOF of cancellation notices sent on the following days October 8, 2022 / November 30, 2022 / January 23, 2023 I have PROOF of the following statements and conversations with the following ************************* / ***************************** / *************************** Finally i just cancelled the card because nobody would every assist They are now sending paper bills to a house I no longer own and harassing the new home owners This is completely unprofessional and unreasonable and criminalBusiness Response
Date: 08/29/2023
August 29, 2023
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 20517322
Complainant: *********************
Vivint Account #: *******
Date of Agreement: September 15, 2017
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the account effective October 7, 2022. Vivint will provide a refund from that date forward. ************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a sales rep come to our door and convinced to switch from *** to Vivint on April 22, 2023. We still had a contract with *** in which we would have to pay over $1,250 to get out of, but they offered us a $1,000 buy-out option, where we would pay *** the buyout amount, and in turn we submit the paperwork within 60 days to claim a $1,000 Visa/MC gift card.
Once we notified *** in the coming days since we were happy with Vivint's system, we received their bill which we had to pay off and submitted payment. In turn, once we submitted payment, we went to the website and submitted the paperwork. The email was sent to my email account with my wife's name on it (different last names). Nonetheless, we waited for the Visa/MC gift card to arrive, and when we called to check on the process, they noted that we didn't submit the paperwork and there was nothing they could do.
I have worked with my sales rep who has escalated this issue, but unfortunately the best offer that the Vivint Executive Resolution employee could provide is to $500 credit on our account, which is very far off from what we were promised in making the switch.Business Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *******
Vivint Account #: *******
Date of Agreement: 4/22/2023
To Whom It May Concern:
I have reviewed the information provided
by Mr. ******* and
appreciate the opportunity to respond.
In his complaint, Mr. ******* explains
that he was offered a $1,000.00 gift card for the buyout of his previous
contract. Mr. ******* states that he is now being offered $500.00 as Vivint
never received his buyout documentation.
Vivint’s records show that Mr. ******* did
not provide this buyout documentation in the allotted time period of 60 days. As
such, the buyout offer expired.
Despite this information, Vivint is
willing to issue a $1,000.00 reimbursement upon receipt of his buyout
documentation. A representative from Vivint has contacted Mr. ******* via email.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Waiting the account closed which I asked for on 08/18.Business Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ******
Vivint Account #: *******
Date of Agreement: June 4, 2022
To Whom It May Concern:
I have reviewed the information provided
by Ms. ****** and
appreciate the opportunity to respond.
In her complaint, Ms. ****** states that she requested cancellation
of her service on August 18, 2023, and is still waiting for the account to be
cancelled. Ms. ****** desires the
monitoring service to be cancelled.
A Vivint representative has attempted to reach out to Ms. ******
regarding this matter via email. After reviewing the account, Vivint has cancelled
the monitoring service as of August 25, 2023. Ms. ****** has no further
obligation to Vivint.
Vivint’s records indicated that Ms. ****** signed a Purchase and
Services Agreement (“Agreement”) on June 4, 2022. Mr. ****** called Vivint on
August 18, 2023, to cancel due to her home being sold. August 21, 2023, Vivint
received Ms. ******’s written notice of cancellation. August 25, 2023, cancellation
of the Agreement was completed. Ms. ****** has no further obligation to Vivint.
To resolve this matter, Vivint provided the resolution as stated
above. Ms. ****** may contact Vivint’s representative with any questions or
concerns she may have.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint told me that I would need to buy new equipment (valued around $600-800) and that they were unable to replace my current equipment. I explained to them that I was still paying for the old equipment and that I would not like to purchase more equipment from them if it is just a cycle of things breaking really fast and then needing to be replaced with proprietary equipment that is expensive. Vivint told me that if I signed up for a Protection Plan then I could get these things covered for only $19 a month. I asked the employee on the phone "Will my broken equipment be replaced right now if I sign up for the protection plan?" They responded yes, so I reiterated my question just to be 100% sure that my equipment would be replaced. They assured me it would be covered. Lo and behold, I call Vivint back and they say they will not replace the equipment. I needed to get transferred to the loyalty department and explain to someone why this was so messed up in order for them to come to their senses. They sent me a shipping label to return the equipment. Fast forward a month and a half and no equipment has been delivered. I called Vivint to discuss issues with my account. After the employee helped me with the issue, I asked if it was possible to lower my monthly bill. He says sure and lowers it by $10 or so and then the call ends. Then later I get an email saying that I am now in a 36 month contract with Vivint at this new price. I never agreed to a contract or heard the word contract during the phone call with Vivint. They signed me up for a contract without my consent. The email stated I agreed to the terms in the call with the employee, but I was never asked to sign or for verbal confirmation. I would never agree to that because I was already dissatisfied with the service and their way of doing business.Business Response
Date: 08/29/2023
August 29, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20515835
Complainant: Savion Williams
Vivint Account #: *******
Date of Agreement: May 12, 2021
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has sent a technician whom has provided an upgrade at no cost. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/1/2023, a representative from Vivint, Steven P***** came to my door asking me about security. I told him I already had ***, and I had just moved into the home. The gentleman offered me a better package deal than *** had, so I said all right. The technician did not come within the time frame Steven had told me, and rescheduled. I should have known then not to bother, but I wanted my home safe and secure. The tech showed up but did not show my 27 yr old daughter how to work the system but informed me on a phone call the sales tech, Steven would be calling me when I got off work to walk me through setting up the system including the keypad they installed with a generic code to open the deadbolt. Steven never called. I tried to call him that evening, but he did not respond or call me back. I finally was able to reach Steven by phone and told him I wanted a tech to come and walk me through this and I was upset my house is now less secure than it was before they came. Steven told me they were cancelling their service. I have called several times to Vivint to have a tech come and remove their equipment from my home. They never have anyone available on my days off Monday and Tuesday. I was able to get my father to come to the house today 8/24/2023 to be there while I’m at work for the tech to come and remove the equipment. Received a call from Vivint just now an hour before the tech saying he called in sick and again no one will be coming to remove this equipment from my home. If I remove it I will be taking it to the police department and file a fraud report because my home is less secure than it was. I don’t know how to change the code on the deadbolt lock and it’s still installed with the generic code, meaning anyone from this company can come in an rob me. This is FRAUD.Business Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** *******
Vivint Account #: ********
Date of Agreement: August 5, 2023
To Whom It May Concern:
I have reviewed the information provided by Ms. ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ******* and a resolution has been agreed upon. At this time, Vivint has agreed to send a check of $54 to cover the cost of a broken door lock as the result of equipment removal. Vivint also confirms that the equipment has been removed, account cancelled and all refunds have been sent. Ms. ******* may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a Vivint Home Security System installed almost two years ago. The system has never been fully functional. It should be over thirty (30) logged device calls from me during the first year alone as the system would freeze, false alarms, fail to detect movement on my property, etc. The manager told me I would have to pay for an upgrade on equipment. I refused to pay a dime for an upgrade when they provided faulty equipment from the start. They finally replaced the first after I had to threaten to file a complaint. The new malfunctioned within the first 48 hours. At the end of After 2023, after numerous calls requesting a technician to fix their faulty equipment, a field tech visit was scheduled. Vivint tried to get $99 for a tech visit and I refused to give away money. The technician FAILED to show, or call, for THREE CONSECUTIVE APPTS in a row. After the 3rd no show, I called Vivint and informed them I was terminating service immediately. They attempted to threatened me with a contract and I informed them of their breach of contract by failing to provide me with a fully functional and operational security system. I followed up with an email addressed to Vivint and Fortiva terminating my service immediately due to inoperable/faulty equipment. I informed both parties that the equipment would be disposed if arraignments arent made to recover it by 6/15/23. On 8/22/23, Vivint illegally made an ACH debit of $67.13 from my checking account WITHOUT my authorization. I promptly notified my bank of the fraudulent charge. The phone clerks/agents refused to let me speak with a member of management. FYI- My Caregiver or Sister were physically present, or on three-way during the majority of my calls to Vivint. Either of them can verify the hassles I had with Vivint. I will forward the emails directly to bbb as I do not know how to downloadBusiness Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20514760
Complainant: Nanlisha *******
Vivint Account #: *******
Date of Agreement: 1/4/2023
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that she is dissatisfied with the equipment and service. ****************** is requesting cancellation of her account.
To assist ******************, Vivint has waived her overdue balance, cancelled her account and her equipment line of credit has been forgiven. ****************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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