Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,353 total complaints in the last 3 years.
- 2,972 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint door to door sales people came to our home at 7:56 on a Saturday. We did not answer the door when they knocked. The guy waited and knocked again after 5 minutes. We still did not answer. He began to walk away then came back. Door to door sales should not take place at night. It is not safe for women to answer the door. They should not be out at night. It is disruptive, rude, and unnecessary.
Business Response
Date: 09/01/2023
9/1/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20527200
Complainant: *************************
To Whom It May ***************** have reviewed the information provided by ******************** appreciate the opportunity to respond.
Vivint has forwarded Ms. ********* complaint to the sales manager in her residential area. Vivint apologizes for any inconvenience this may have caused.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A representative came to my door selling Vivint smart home on August 5th. I advised him i was in a contact with a company and did not want a contract. He said they dont lock you in a contract. I agreed to try it out. A installer showed up the same day to my surprise! I asked him for a break down of equipment cost and he said it would be in link. Well the link expired and he never provided breakdown. On August 7, i texted the salesman stating I wanted to cancel because i never got an itemized cost breakdown for the equipment cost, thermostat was not operating right, and I didn’t need lights on camera that the installer put on by mistake and monthly payments were too high. Agent popped up to my home said you have 30 days, but i will send someone to remove light and thermostat. After talking to my current security services I realized the equipment was overpriced, they took $60 from my account that no one informed me about, all the links with my contract updates sent to my phone no longer worked, and not at one point did the door agent tell me i had 4 days to cancel and change my mind. He purposely did not reply to my text, just showed up at my door. He told me to call him not customer service if i wanted to cancel or had issues. Serious deceptive lies and misinformation by Vivint salesman.
I want to CANCEL vivint all together and remove equipment and put my original lock, thermostat back on. They did everything to prevent me from canceling my service.Business Response
Date: 09/02/2023
September 2, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #:
Complainant: ***** ******
Vivint Account #: ********
Date of Agreement: 8/5/23
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** states that that she was told on 8/5/23 by a sales rep that Vivint does not lock you into a contract. She agreed to try it. She contacted the sales rep on 8/7/23 to cancel because she never received a breakdown for the equipment costs, the tstat wasn’t working and she did not need the lights on the camera that the installer installed on accident and her payments were too high. She claims that she was never told that she had 4 days to cancel. The sales rep did not respond to her texts, and he told her to call him and not customer support if she wanted to cancel or if she had any issues. She feels she was purposely lied to and misinformed by him. She feels that he did everything possible to prevent her from canceling her service.
Vivint agrees to cancel Ms. ******’s Agreement and loan once Ms. ****** provides documentation of the cancellation request text sent to the sales representative on 8/7/23 which was within the 3-day right of recession.
Vivint’s records indicate that Ms. ****** signed a Purchase and Services Agreement (Agreement) on 8/5/23with an initial term of sixty (60) months which states that the buyer may cancel this agreement/transaction any time prior to midnight of the third business day (excluding holidays) after the date on the Agreement.
A representative from Vivint has reached out to Ms. ****** in an effort to resolve this matter. Vivint has agreed to the above resolution and Ms. ****** may contact Vivint’s representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/07/2023
Complaint: ********
I am rejecting this response because: Vivint Legal rep, Ms V****** has not responded to my email which shows the text message that i wanted to cancel. I have attached another pic of the text. She said she would schedule a cancellation of the contract and removal of equipment once this was provided. I have heard nothing back. I have sent an email and left a voicemail on the number she provided. This has been stressful as i am already dealing with a family crisis of my grandmother being diagnosed with cancer. I cannot afford this service and would like fees waived.
Sincerely,
***** ******Business Response
Date: 09/13/2023
September 13, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ******
Vivint Account #: ********
Date of Agreement: 8/5/23
To Whom It May Concern:
I have reviewed the additional information provided by Ms. ***** ****** and appreciate the opportunity to respond.
Ms. ****** sent additional information. Based on the information, Vivint has agreed to cancel her account and loan and provide a refund once her equipment has been removed from her home. The equipment was scheduled to be removed on Saturday, 9/9/23 but Ms. ****** cancelled it. Vivint’s representative has reached out to Ms. ****** to reschedule it. Ms. ****** may contact Vivint’s representative directly to reschedule the technician or if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vivint smart home doorbell camera and switched from *** because vivint purported that their devices were better than ***.
A couple months after getting the doorbell, the doorbell camera died. I reached out to customer service and was told I would be charged $100 for a technician (even though it was a recent purchase). It wasn’t until after complaining that they sent a technician out. However the technician told us that we had to replace our transformer. Once the transformer was replaced (by us) the system still didn’t work and we are still paying the monthly fee. We now need to figure out how to leave the contract since vivint refuses to fix the product that they assured was better than the product we had previously which worked for two years with minimal issue.Business Response
Date: 08/31/2023
August 31, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *********
Vivint Account #: *******
Date of Agreement: February 21, 2023
To Whom It May Concern:
I have reviewed the information provided
by Ms. ********* and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. ********* and a resolution has been agreed upon. At this time, Vivint scheduled
a Smart Home Professional on August 28, 2023, that was able to resolve the
issue Ms. ********* as having with her doorbell camera. Vivint also agreed to
provide a credit in the amount of $35.14 to cover one month of monitoring
service fees. Ms. ********* may contact Vivint’s representative directly if she
has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vivint system on July 3rd, 2023. At that time when the subscription was explained and what I was paying for was the monitoring of the Police/Fire/Medical as well as the equipment. This was portrayed as part of the service and could be cancelled at anytime. I ended up paying off the equipment after approx 5-6 weeks because Vivint would not let me cancel until the equipment was paid off, this was never disclosed verbally. The equipment lease was through Fortiva and required a credit check as it was a retail line of credit and supposedly, not attached to Vivint. I chose to pay the equipment lease in full and cancel the monitoring portion of the system. At no time was the mobile device functionality of the system explained to require a subscription. After paying $4000 for the lease to be closed, I cancelled my subscription. Today I find out that I do not have mobile functionality nor do I have any more warranty for the equipment that I was told carried 12 month of coverage. Ive already had one piece of equipment warrantied in the first 30 days. I am now told that if anything fails Vivint will not help. I believe that this is absolutely unacceptable business practice, as the sales misinformation and lack of clarity of what cancelling will effect. My home had a, less than year old system that connected via mobile at the time of my Vivint purchase, I purchased the Vivint system due to the camera quality, which Ive been happy with. My issue lies with providing information to the consumer or lack of, at the time of sale and to have paid $4000 and be told you have no support because you cancelled is unacceptable and needs to be communicated at the time of sale and not buried in a contract somewhere that you dont have time to read because the sales guy is in a hurry. I would not have paid my lease off in full, having 0% interest, nor would I have signed up knowing that functionality would be limited if you dont have a subscription.Business Response
Date: 09/01/2023
September 1, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20525248
Complainant: *******************
Vivint Account #: *******
Date of Agreement: July 3, 2023
To Whom It May ***************** have reviewed the information provided by Mr. ******************* and appreciate the opportunity to respond.
In his complaint, ************ explains that he purchased a Vivint system on July 3, 2023, and was told he could cancel at any time. He further explains that he paid off the equipment and cancelled his monitoring portion, but he lost the mobile functionality of his system and has no warranty on the equipment. ************ desires a refund.
At this time, Vivint agrees to reinstate Mr. ***** account or issue a refund if the equipment is returned.
Vivints records show that ************ signed a Purchase and Services Agreement upon installation of his Vivint system with the initial term of sixty (60) months. This shows a monthly services fee of $45.40, and total equipment fee of $4,000 that was financed plus applicable taxes, during that term.
Vivints record further shows that ************ sent his notice of cancellation on August 18, 2023, and his account was cancelled on august 25, 2023.
************ may contact ********************************** / ************) directly to accept the above resolution and if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Logan sold ne a system and lead me to believe that my home would be used as a model home. He stated that I would "pay nothing out of pocket for any of the equipment" so long as I allow him to post their sign in my own and help them generate new business. I even clarified for him what nothing out of pocket means free to me and Logan agreed/confirmed that was the case so I allowed him to continue. Logan then went over the different equipment they wanted to install before totaled it up to a whopping $5,800. He then crossed it out and told us we won't have to worry about that. However, we would have to pay for their monitoring/service fee which he estimated would be about $60/month. He always specified that it would be the equipment that was free so I couldn't be angry about that loophole. He said we had to do a credit check because a lot of people had gotten stuff installed and then did stuff that made the company lose out. So they wanted to cover their end to make sure we were good for it. After that, he rushed through a lot of other stuff too and I became a victim of info overload. Once he was done, I remember asking what would happen if we don't like the system. He told us no problem, give us a call and we'll take it out. So we moved forward. Two weeks later, I received a bill stating I had a credit account that was maxed out. I agreed to a credit check not a new account. In the bill, it listed "equipment". I reached out to Logan to get clarification. I asked why I'm paying for equipment when I was repeatedly told I wouldn't have to. I was then told that every time he said I would "pay nothing out of pocket" what he meant was "no up-front costs". This is exactly why I tried to clarify what "pay nothing out of pocket" meant. I tried to have it removed but was told I can't do so because the return policy is only 3 days after install. Then I tried to downgrade and was told I can't. I tried to cancel but was told I need to pay them 5800 AND return all the equipment.Business Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ******
Vivint Account #: ********
Date of Agreement: July 20, 2023
To Whom It May Concern:
I have reviewed the information provided
by Ms. ****** and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. ****** and a resolution has been agreed upon. At this time, Vivint has
agreed to schedule a Smart Home Professional for August 31, 2023, to remove the
equipment. Once removed, Vivint will proceed with full cancellation of the monitoring
service agreement, a full refund of the equipment line of credit, and a refund of
all payments made directly to Vivint. Ms. ****** may contact Vivint’s
representative directly if she has any questions or concerns regarding this
matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction was on Wednesday, August 18, 2023. A Vivint representative came by my house to offer their services. It was okay, but after the installation I noticed that the cameras/equipment was not working properly. That weekend passed and the cameras and sensors were not working. I had to reboot the panel and disconnect/connect my wifi router numerous times throughout the course of one day. I have since been contacting Vivint and they have done nothing about this. I have had 3 appointments scheduled and there is no show from one of their technicians at any of the three appointments. I paid them a total down payment of ****** for their services and they are not working properly and are not respecting my appointment times. Numerous times I have had to leave work either early or go in late, because I have waited for these said technicians to arrive. I have lost hours of work due to Vivint.Business Response
Date: 09/01/2023
September 1, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20523970
Complainant: ******************************;
Vivint Account #: ********
Date of Agreement: August 18, 2023
To Whom It May ***************** have reviewed the information provided by ************************************************ and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted **************** via phone to resolve her concerns. **************** may contact ********************************** / ************) directly with any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Customer Answer
Date: 09/25/2023
I had contacted vivint for a removal of equipment since I was not satisfied with the products/services. Vivint contacted me and a service technician came out to remove the equipment. The equipment was horribly removed and taken by the technician. They were supposed to reimburse my initial payment of $412.86 within two weeks maximum and until now I have yet to receive anything either by direct deposit or check in the mail. I call and I get no answer to my problem.Business Response
Date: 09/29/2023
September 29, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20523970
Complainant: ********* Medina
Vivint Account #: ********
Date of Agreement: August 18, 2023
To Whom It May ***************** have reviewed the additional information provided by *********************************** and appreciate the opportunity to respond.
Vivints record show that on September 5, 2023, Vivints equipment was uninstalled from ****************** home. In addition, her service and equipment loan were cancelled with a full refund. The refund of $412.86 was returned from the credit card ending in ****, so Vivint sent a check in that amount on September 25, 2023.
**************** may contact ********************************** / ************) directly with any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2015 got Vivint
2016 transferred service to new home
2019 had someone try and break in alarm did not sound off only have the cameras work
Had to upgrade system, due to the old system being obsolete.
Sells agent “alarm agent” told us we had to sing a purchase agreement for the new equipment, it was not a contract and we could cancel at any time as long as we payed off our equipment, within the term agreement and he would wave the installation fee and activation fee if we sing that day. We felt so pressured to sing and everything was fast even the agent forgot to sing his part. As soon as it was sing he left and told us we would get a digital copy about everything emailed.
Vivint is in breach of contract by having faulty equipment that dose not work and they do not provide monitoring service. These are some deceptive sales practices they use to get people to sing.
Current 2023 My complaint is we have tried to work with Vivint, but after so many equipment issues we tried to cancel the home monitoring service they told us we are in contract with them. The sells rep for vivint lie to us the paying consumers to get the documents signs then they leave with out exposing anything but you’ll get an email with everything and don’t forget to give me a good review.Business Response
Date: 08/30/2023
August 30, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* ******
Vivint Account #: *******
Date of Agreement: October 19, 2015
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remaining monitoring contract without penalty or fees. Mr. ****** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had our car stolen earlier this month, and subsequently decided to install a home security system. Around the same time one of our clients was shot in his front yard by someone attempting to steal his vehicle. The system was installed on 8/10/23. Initially things appeared to be working. On 8/23/23, we had 2 calls from Vivint that our motion detector was going off. We have two cats, which had never set off the motion detector before and we had the sensitivity set to avoid accidental alarms. In this same interval of time, both our wireless doorbell camera AND hardwired front drive camera failed to detect an amazon delivery - the package appeared on the porch our of thin air without evidence of a human delivery person. Later in the afternoon the cameras failed to record my dad coming by to check on the house and make sure everything was okay. Bottom line is that we need to be able to trust that if our interior alarm is going off, even if a false alarm, that we can corroborate that with trustworthy video feed, which we are paying Vivint to provide. Obviously, this has shaken our confidence in the system and our safety at home. We're doing our best to keep our family safe, but cannot trust our system and this service to operate the way it was described in their contract. I called Vivint to cancel our service and request a refund, but was told this would not be possible because we only had 3 days in our contract to cancel and be refunded. My memory was that we were told we had 30 days to cancel, but regardless, failure to deliver on a contract represents fraud. It's unacceptable for there to be no recourse for this company when their product completely failed to operate as designed, intended, and as sold to us. I would like a complete refund, both for equipment which I will be happy to return, and for the service, which I cannot use with confidence to keep my home and my family safe.Business Response
Date: 08/31/2023
August 31, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** ******
Vivint Account #: ********
Date of Agreement: August 10, 2023
To Whom It May Concern:
I have reviewed the information provided
by Ms. ****** and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. ****** and a resolution has been agreed upon. At this time, Vivint has
agreed to schedule a Smart Home Professional to remove the equipment. Once
removed, Vivint will proceed with a full cancellation of the monitoring service
agreement, fully refund the equipment line of credit, and refund all payments
made directly to Vivint.. Ms. ****** may contact Vivint’s representative
directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Needed surveillance in my mom's home due to her having dementia. Her children wanted to monitor her. Was told upon setting up the service that since it's a safety issue they would hurry up and get it installed. And they did. They said that should mom have to move or should she pass that the contract would be null and void. The guy that installed backed the story up about that as well. They didnt want mom to fill out the ipad that they bring with them because of her dementia, so they had me fill it out. (seeing now, why they wanted me to do that) Mom is now in assisted living and the surveillance is no longer needed they will not cancel because I am the one that signed everything. I don't need the equipment, they said I have to pay the remaining **** due. They need to go back to the day the service was set up and listen to their phone recordings.Business Response
Date: 09/01/2023
9/1/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20523415
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: 1/14/2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A resolution has been agreed upon. The account has been cancelled. Vivint has also agreed to forgive the line of credit. The customer has no further obligation to **********************. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************I honestly appreciate this. I have such a burden that I am going through with all of this. I am truly grateful.
Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*********************** offered to payout Brinks, he also offered that the cameras would cover the whole front area and this did not happen. ****** promosed to get back to me and he has not. I am waiting for them to pick up the tab of the *********************. They have not! ****** lied to get the business done. What i want is for them to cover the ********************* and the whole front of my property like they offered.Business Response
Date: 08/31/2023
August 31, 2023
Better Business Bureau of ****
**** **************************************************************
RE: Consumer Complaint Case #: 20521613
Complainant: *******************************
Vivint Account #: ********
Date of Agreement: 8/5/2023
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In her complaint, ********************** explains that the sales representative promised to pay her buyout with her previous company and offered additional coverage for her front yard.
A representative from Vivint has contacted ********************** via email regarding her concerns.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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