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FedEx Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.07

    Average of 6,524 Customer Reviews

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    Review Details

    • Richard I

      Date: 12/08/2022

      I have had the worse experience with FedEx delivery in my area. Packages are stated as delivered when they are not, packages lost, etc... I cannot order anything if it will be delivered by FedEx since it is a ****** when I will get it if I get it. Have no issues with *** or *****

    • Geoff M

      Date: 12/08/2022

      Incompetent and unresponsive. They cannot be trusted to deliver medication, as it will sit in a warehouse 20 miles away untouched.

    • Lisa G

      Date: 12/08/2022

      My $350 order was left at the end of my rural driveway beside the road side. It was pouring rain and the box was destroyed. The item was soaked. My house is in view of the road. I have a porch as well as a ********* called fed ex to submit a complaint and no one has returned my call. I will never use fed ex again. My Christmas gift was ruined.

    • Kalin T

      Date: 12/08/2022

      I ordered an expensive lens from B&H and when I received the tracking number, I noticed the delivery required my signature. Since I live in a back house without access to my front door, I called FEDEX to ask them to call me 10 minutes before they arrive so that I can wait for them and sign. The agent said the message was in the system and I should wait for a call from the FEDEX driver. Three days and two delivery attempts later, nobody called me, I don't have my item and the delivery is late with 2 days. I call customer service and ******* tells me I have only one option to call the SHIPPER to get my package. I get frustrated - the shipper is now closed, how is that possible. I ask to speak with a manager. ******* says that is not possible. I call another agent and she tells me I can pick up the item from a nearby facility, which I hope I can. Let's see how that goes. FEDEX is the worst company in the world. Their agents are rude, ignorant, not helpful. I hope they get bankrupt and reorganized.

    • simone

      Date: 12/08/2022

      Fedex is the worst company if you are shipping internationally. Looking at how much they charge, which is way over the roof, I would expect a better delivery service. Unfortunately this is not the case. All what they care about is getting your money. Once the package has shipped they really dont care if it has been delivered. My tracking number showed the package was signed by some weird name which was not the receivers name or anybody in her entourage. The name does not even look like a persons name at all! I feel like they just manipulate the tracking number to stop you from filling a claim since its now your word against theirs. I called fedex so many times but nothing. All what they kept telling is that they have written down my number and somebody from their department will contact me soon. But nobody ever calls. At this point I would rather use the post office- at least they are cheaper. Fedex is definitely a big disappointment. I dont usually leave feedbacks but the emotional damage they have caused me was just too much and I dont want anybody to go through that. If your are shipping internationally just save your money and find a better option. Dont choose FedEx unless you want to empty your bank account and hustle on top of that.

    • Ronnie M

      Date: 12/08/2022

      I absolutely never get my packages when theyre supposed to here, most completely useless delivery company. Letters leave their facility at 0930am 99% of time not delivered until next day because Im 45 minutes away from their facility,I honestly hope this company goes under

    • Clearly M

      Date: 12/07/2022

      I had an item supposed to be delivered today before 8PM. Yesterday, I got a call from Fedex stating that I will need to be home to sign for it. I therefore cancelled my appointment to be home for it. At 5:48PM it was updated to "on time delivery" Then at 6:43, I get an email that it will come in 2 days & still says "on time!"I called ********* said sorry, its peak season...

    • Rob C

      Date: 12/07/2022

      Ordered a tv from **** club, they shipped it via FedEx. Ive been getting the run around on when my package will be delivered. 2 times on 2 different days Im notified that a delivery attempt was made when it was not. And now my package is just sitting in a trailer for the last 24 hours. It was supposed to be delivered 4 days ago and continues to get pushed to the next day and the next day.

    • Darlene C

      Date: 12/07/2022

      I have never had a company that is so poorly run than FedEx I have been on the phone for three consecutive days trying to get these people just to make a delivery on a time when I'm home and they confirmed it that they would and then they still delivered 4 hours earlier when I'm working and then my daughter has offered to meet them at a ********* because it was a sign delivery and they said yes and then they backed out of it and then there's no customer service that you can actually have a conversation with that they listen they talk over you I have never had a worse company than FedEx and I will never have anything delivered by them again from now on it's *** all the way when you talking to customer service and they say something totally different than what you just said you know they're not listening it's very hard to deal with people that don't listen or maybe they just don't care

    • Tiffany S

      Date: 12/07/2022

      FedEx has drivers in ********* ******** leaving packages out on the public sidewalk because they are too lazy to carry packages to the front door

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