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FedEx Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.07

    Average of 6,565 Customer Reviews

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    Review Details

    • Erica Z

      Date: 11/06/2025

      I never ship using FedEx. However, in the rare cases where something I ordered is shipped via FedEx, it's been either lost (for good), late (not days...weeks/months), delivered to the wrong address, or damaged. I've never complained, but this last time they lost a $600 wall decoration. I've called to file a claim and they insist it's not lost although it's been over a month since I was supposed to have received it. How are they staying in business? How are they able to maintain an A+ BBB rating? I've done some research and apparently I'm not the only one; I've seen a significant number of complaints...some of which are right here on the BBB site. Madness.

    • Stephen S

      Date: 11/06/2025

      Attitude of driver. He mumbled requesting "ID" (Which I knew about) then when I showed him my passport he said he can't take that. Let me tell you something, the PASSPORT is THE federal ID of this country and if you can't scan it or accept it that's on YOU. When I told him that this IS a VALID ID he just said "It's ok it's not that important"... I then ask WHY do you ask for it? Why do you not ACCEPT a PASSPORD (I've used this in the past). This is PATHETIC!

    • Bruce E

      Date: 11/06/2025

      Same as everyone else reports here 1. Couldn't find the address, conveniently at 5:00 pm.2. Wrong address on package.3. Right address on package.4. Wrong address again.5. I'll open a ticket. (None)All the above are on one package. All are outright lies.

    • Beth T

      Date: 11/06/2025

      FedEx a nationwide corporation shipped me a package from Foot Relief Insoles. I received the product and had to return it immediately. After taking it back to a FedEX location by me to immediately return the item as it was defective the packaged arrived back to my house. The tracking number was on the package, but for some reason FedEx did not have an address the package could be returned to that was not the original ship to address. How do you ship a package with the shipper address the same as the ship to address? So 8 days later FedEx still has no return address to send the package back to. How is that possible as the shipper would obviously have an account set up with ********************** to pay for the item that was being shipped to the customer? Does FedEx not have a nationwide data base? How does FedEx ship out an item with no provisions for the payment of where it was paid for when it originally shipped out? Why is the tracking number not picking up which facility shipped the package? I am disappointed to know that a nationwide facility doesn't know how to ship back the package from point A to point B. Someone paid for the package to be shipped using a FedEx label and a FedEx truck dropped it off at my house. FedEx is a shipping company isn't it their job to be able to track packages from any location and to make sure they have the data on who paid for it and where it was shipped from? I find it quite disturbing. Disappointed in FedEx.

    • Sy R

      Date: 11/06/2025

      I have never dealt with a company as unprofessional and unresponsive as FedEx. Their customer service is absolutely horrible you cant reach a real person who actually helps, and when you finally do, they just read from a script and make empty promises. One of his name was ******. He don't speak English, hard to understand what he said. FedEx takes zero responsibility about everything. Ive spent hours on the phone being transferred from one department to another, only to be told well escalate it and then nothing ever happens. Corporate doesnt care either; complaints go nowhere. It feels like theyve forgotten what customer service even means.

    • Chasta S

      Date: 11/06/2025

      Had a package delivered that was not for anyone at our address. Opened a customer service case and it was supposed to be picked up within 2 days. They never picked it up and when I checked the case #, they had closed the case. Tried to talk to an actual person and it took ********************************************************************************** because there was no menu item that covered my issue. When I finally got someone, they said they escalated my case and it will be picked up and before I could ask when she disconnected and sent me to a survey - big mistake on her part by the way. HORRIBLE service.

    • Mike T

      Date: 11/05/2025

      Very slow and never deliver on timeconstantly pushing back delivery time, sometimes even days

    • Beverly B

      Date: 11/05/2025

      I received a delivery through ************************* was damaged, and they refuse to pay for the item to be returned. Horrible customer service.

    • Jake P

      Date: 11/05/2025

      Never on time. Terrible customer service. People need to demand companies quit using fed ex. Most unreliable garbage company out there yet they continue to s**** up deliveries every single day. I would rather have my stuff delivered on horseback. It would still get here faster and in better shape.

    • Restoration of R

      Date: 11/05/2025

      This shipping company is incompetent, and you guessed it if you said #FedEx. The company that choose to use fedex has hit an low. #FedEx has stated the my ordered item has 1 delivery attempt but it's yet estimated 80 miles away and NOT even marked out for delivery. Now I have been waiting on this item, and FedEx has had the item for 6 days so far. I will not buy anything from **** again as long as they're using FedEx. I personally will be asking companies who they're using as a shipping service and I will shop elsewhere if their response is FedEx. And I have given FedEx the benefit of the doubt but this is the 3rd time and I am done with them. The sad part is, now if either company tries to "correct the issue" it is only to save face due to this and other reviews that have been left about them. I try to be the good Christian and give the benefit of the doubt, but enough is enough. If FedEx slowed down to do quality service that would be good, or to treat there staff better ok, but neither of those 2 are the case. If and companies read this, I hope you choose a better shipping company please.

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