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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,574 total complaints in the last 3 years.
5,166 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from the **************** in *******************, ******** on 10-06-25. They said it would be 2 day shipping. I received a tracking number ************ and a delivery date of 10-08-25. The estimated hours of delivery were between 10:30 am and 2:30 pm with the latest being 8 pm. I signed up for shipping updates. The only package update I received was that the package was in ******, ******** at 6:62 am on 10-08-25. Obviously the package was not delivered that day. I called FedEx customer service and was told that the package was at a local station and would be delivered on 10-09-25. I asked the person on the phone if the package was in my area or still in ******, ********. He would not give me a specific answer, only saying at a local station. He assured me it would be delivered on 10-09-25 by at least 8pm. I asked him if he could give me a better time frame and he said no. In the past 2 weeks, this is the second time FedEX has not delivered my package. The first time it was delivered to the wrong address and I never received it. It is now 8pm cst and no package has been delivered. I have had to contact the shipper for a replacement item. I feel FedEx is a very poor shipping company and should take great steps to correct this problem.
Business Response
Date: 10/13/2025
Dear ******* ****:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 2:35 p.m. on October 10, 2025.
On behalf of FedEx, we regret any inconveniences you were caused. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 10/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* ****
********************
*********************
Initial Complaint
Date:10/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered my new ****** ***** Vinyl that was meant to be deliver october 6 but has not been delivered due to delivery drivers barely attempting. Despite not needing a signature, they are saying that I (the recipient) is unavailable and they will reattempt delivery tomorrow except this has now occurred twice. I called each time and customer service **** are unable to make any modifications such as holding the package at the nearest FedEx location, they say it has to come from the shipper, whom i have also now contacted to request this. Why does it have to come from the shipper? better yet why does FedEx delivery drivers not do the bare minimum of delivering packages? There is some construction on my street that makes the road difficult but is absolutely passable (garbage truck has been making it) there is no reason they should not be leaving packages at my door like normal; simply put they didnt even try and I am fed up with customer service who cant do anything to help or even to contact local drivers to leave delivery instructions. Nothing and no accountability.
Business Response
Date: 10/09/2025
Dear : ****** *******,

Your report to the Better Business Bureau regarding tracking number ******************** was received.

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *************************************************************************

The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

After further research, our records indicate this package was delivered October 8, 2025 at 12:32 P.M. also you advised that the matter is resolved and you now have your package.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *******
*****************
*******, TX 77055
Initial Complaint
Date:10/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, September 25th 2025 I visited the FedEx Office store at ********************************************************************. I sent some documents using their FedEx Express 2Day service. I was told the documents would arrive to their destination on Saturday, September 27th at a cost of $26.95.The package arrived on Tuesday, September 29th as shown in the attached documentation. I called FedEx to get a refund for failure to deliver on-time and was informed that 2Day was not guaranteed and was not eligible for a refund. I explained to the representative that this policy is not stated on the receipt, nor was I informed that there was no guarantee by the store cashier who helped me ship the documents. The *** told me since it is explicitly stated on their website, I should have gone on to the site to read that information.This policy should have been made clear to me before the purchase was finalized to allow me to make an informed decision on my purchase. I am asking FedEx to refund the cost of the 2Day Express Service and to make this "No Guarantee" policy clear to customers before a purchase is made. It is not fair to spend the money, only to find out after the fact that there was no guarantee of on-time delivery. I needed those documents to get to their destination before a specific date and FedEx failed me.
Business Response
Date: 10/10/2025
Dear ******* ******** :

This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit of $26.95 was processed on October 10, 2025 to the billed credit card for FedEx tracking number ************. For any additional information, please contact your credit card financial institution. Please allow 5 to 7 business days for this to reflex back to your card.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 10/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* ********

, GA 30013
Initial Complaint
Date:10/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 21, 2025, our office, ************************ dropped off a package weighing 0.5 lbs (0.23 kgs) in a standard FedEx envelope at a FedEx drop-off location. The envelope contained a CD disk that we intended to ship overnight. Typically, this service costs around $17. However, we received a bill for $819.81 due to an oversized charge.FedEx claims that the package exceeded the maximum combined length and girth of 130 inches or the maximum length of 96 inches. They calculated the dimensional weight of the package to be 249 lbs based on its dimensions of 94 inches x 23 inches x 16 inches. This situation is absurd, as it was merely a package with a CD disk inside, and we have successfully shipped similar items many times before for only around $17.We disputed the charge, but FedEx denied our claim. The FedEx tracking ID will confirm that the package picked up weighed only 0.5 lbs and was shipped in a standard FedEx envelope. We have spoken to multiple representatives at FedEx, but, unfortunately, we have not been able to resolve this matter Now they are charging late fees because we have not paid the bill. Included are the attachments.
Business Response
Date: 10/09/2025

Dear ******** ********:

Your report to the Better Business Bureau regarding tracking number ************ was received.?

Our research indicates that due to an error that occurred in FedEx system you were billed incorrectly for this shipment.

We regret any inconvenience this caused. FedEx has issued a credit for $802.87 under invoice 896648537.

Thank you for your patience in this matter and for shipping FedEx.

Respectfully,
FedEx

Customer Answer
Date: 10/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******** ********
****************
Hickory, NC 28601
Initial Complaint
Date:10/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been expecting my work equipment since this past Friday 10/3/25. I was told that they could not redeliver my package that day and I would have to wait until Monday around noon. They instead attempted delivery today, Monday, before 9am. Im at risk of losing my job and I have no way to pick up the equipment. I hate this company. The rules about drivers not being able to deliver packages to apartments that require signatures need to be thoroughly stated. They do not support disabled people. Im going to be jobless and homeless and its all because of a shipper. I have no choice but to work from home and your company is disgusting! I cannot get in touch with a fluent English speaking representative. Theyre useless and not helpful. They repeat themselves because they lack comprehension! They make you go through so many ai bots that its stupid. I would never personally spend my money to allow this shipper to send ANYTHING of mines. I hate people use them as well as **** I hate you!
Business Response
Date: 10/07/2025
Dear ****** ******:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 458954332244.
Thank you for bringing this matter to our attention. The shipment was reattempted on October 3rd and 6th. In an effort to prevent a recurrence of this issue, the local station was notified about your concerns and addressed internally. This would prevent any issues with obtaining the required direct signature at the time of our delivery attempts. Our records show your shipment was picked up at 10:35 a.m. on October 7, 2025.
On behalf of FedEx, we truly regret any inconvenience this may have been caused.
Respectfully,
FedEx
Customer Answer
Date: 10/07/2025

Complaint: 23977250

I am rejecting this response because:
This was not addressed internally. Ive never gotten any resolution and instead I was lied to by a foreign representative. I was told my package would arrive on the 6th by a certain time and it came earlier than expected. I had to come out of borrowed funds I did not have in order to pick up my package that was for work. I could have lost my job an hour later had I not. I no longer need anything from you at this time and I really dislike that there is nothing better in place for disabled individuals as well as individuals whom reside in apartments. Resolution is impossible and your drivers do not care. Thank you for the response but this did not resolve anything. Take care.

Sincerely,

****** ******
Business Response
Date: 10/08/2025
Dear ****** ******:

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 458954332244.

Thank you for bringing this matter to our attention. On behalf of FedEx, we truly regret any inconvenience this may have been caused.
Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx

Customer Answer
Date: 10/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** ******
********************
*******, OH 44146
Initial Complaint
Date:10/05/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are disputing a duty and tax charge from FedEx totaling $6,266.61 on a shipment tied to LC No. TF2324210477. Our FedEx representative directed us to submit a written dispute to ******************************************* which we did on August 19, 2025. We received an automated response (Ref. No. ********) but have received no further reply despite multiple ************* has now been over six weeks with no resolution or contact. This delay is disrupting our accounting and compliance processes. We have acted in good faith and followed the guidance provided by FedEx to resolve this issue professionally.We attempted to escalate through other channels, including emailing FedEx Executive Services, but the email address bounced as invalid. We are left with no clear point of contact.We are requesting that FedEx assign a representative to this dispute and respond in writing. If no resolution is reached promptly, we may pursue additional remedies.
Business Response
Date: 10/09/2025
Dear **** ******,

This is in response to your inquiry addressed to the Better Business Bureau.

Revenue Services agent ****** advised me that he did reach out to you on October 7, 2025 to advise you of the following:

Dispute ID: ******* has been filed, and a request has been received and submitted to FedEx Logistics for continued processing. During this time, the dispute will be reviewed and will be submitted to US Customs for final resolution. The time frame for this process varies but typically takes ****** days or longer depending on the complexity.

On behalf of FedEx, we extend our sincerest regrets for the inconvenience this has caused.

Warmest Regards,

FedEx
Customer Answer
Date: 10/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** ******
*****************************************
*********, CO 80534
Initial Complaint
Date:10/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a glass display case from Lakiq. FedEx was scheduled to deliver item 10/1/2025. When deliver driver arrived we heard a crash from inside the house. We had ******* heating here to service our heater who also was aware of situation. The Driver asked ******* employee to have us come outside. My husband and I went out to find a destroyed wooden crate on the stairs of the delivery truck. The FedEx driver said no one at the warehouse wanted to bring the item because it was already damaged and he was made to deliver item. I refused item and took pictures. We also helped load the busted crate and all the pieces falling out to the back of the truck. The driver said he would report a code 10 when he returned back to the shop. The next day the item on my email was still marked as being delivered instead of customer refusal. I was concerned and called FedEx. I spoke with **** from customer service and explained everything. I wanted to know where the warehouse was located to call supervisor and was told it was location #**** and ******* would call me back. Later that day 10/2/2025 I recieved an email stating item was delivered which was totally false. I called FedEx again to speak with supervisor. **** got on call, I explained again and told her I have video footage and pictures to verify what happened, she said she opened a case and would contact me on Monday October 6th. I recieved an email on Saturday October 4th stating item was delivered and case was closed. FedEx obviously discarded my item somewhere. I now have nothing to return and feel FedEx is now responsible to re pay the item. $491.98. ************ needs to be held accountable. Total deceit within the company.
Business Response
Date: 10/09/2025
Dear ***** *****:
Your report to the Better Business Bureau regarding tracking number ************ was received.
We are concerned to learn of the reported damage to your shipment and tracking data displays a refusal and damage scan. This shipment was returned back to station. After exhausting all our search options, we are unable to locate this package. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment with FedEx.
On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation. Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx
Customer Answer
Date: 10/09/2025
I am not accepting the proposed resolution from FedEx. After the initial complaint they marked delivery as delivered when I refused the damaged package. The kept it as delivered for several days with multiple communications until I sent my ring camera footage showing my husband and I helping the FedEx driver load the package back onto the truck. I emailed the seller to explain what happened and to get a refund. They sent a notice FedEx sent them saying it was delivered and only wanted to replace damaged pieces and 5% refund. They would not accept what I was telling them that FedEx was lying about the whole situation. I asked many times to speak with corporate to get this resolved. FedEx of course now cant find the package a week later so now there is nothing to send back to seller for a refund. I feel as i have explained many times that FedEx is now responsible for refunding the paid amount for the package as this is all their fault in the first place. The opened and closed a case 2 times and now want me to contact seller to resolve, the person from the recovery team named ****** sent an email this morning stating she has tried to call seller 2 times with no answer and now wants me to do the work for her in contacting seller. This is FedEx responsibility to resolve. I have filed a police report as the item is now stolen since the company cant seem to find it anywhere. This company needs to do better by their customers.
Customer Answer
Date: 10/09/2025

Complaint: 23974785

I am rejecting this response because:
For days FedEx changed delivered on their message sent to myself and the seller. I have emailed the seller and they will only replace damaged items or refund 5%. I have had 2 cases opened, one was closed within a day and the remaining case has stalled because ****** sent an email stating she has tried to call the seller twice with no answer so now wants me to try and contact seller explaining what happened to attempt to file a claim. I was also informed that FedEx cannot find my package anywhere so therefore the seller cannot replace or refund anything. It is not my responsibility to fix this problem. I am the victim in all this as is the seller. FedEx has total responsibility as it was all the deceit which has brought us to this whole situation. I expect a full refund of the package. This will be the only accepted solution.
Sincerely,

***** *****
Customer Answer
Date: 10/09/2025
This is not fair at all. I have contacted the seller and they are refusing to do anything. Primary because they recieved notification from FedEx that the package was delivered after I contacted them to tell them I refused the package. It remained saying delivered for days. So what am I supposed to do now.
Initial Complaint
Date:10/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They damaged the content of my package and refuse to make it right with me even after me providing pics and receipts. Then to top it all off the flagged my account with them as scam.
Business Response
Date: 10/10/2025
Dear ****** ******:
This is in response to your inquiry addressed to the Better Business Bureau.?

We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number ************.?
Claim settlement for $256.92 was processed on October 10, 2025. Delivery charges were reimbursed under invoice numbers ********* and ********* for $114.66 back to the original method of payment. ?

On behalf of FedEx, please accept our sincere regrets for any inconveniences you?were caused.?
Respectfully,?
FedEx
Customer Answer
Date: 10/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** ******
****************
*************, OK 73104
Initial Complaint
Date:10/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Phone was suppose to be delivered on 09/25/2025 and never got delivered I was told was delayed and still hasnt got phone suppose to be delivered today 10/03/2025 and still waiting I was told by fed ex I can get compensation for taking so long and when I called they said shipper is ones to pay for compensation and chatted with shipper and they said fed ex has to provide compensation
Business Response
Date: 10/07/2025
Dear ****** ******

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your concerns, and as a gesture of goodwill, the transportation charges associated with FedEx tracking number ************ have been credited to the billed account.

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Customer Answer
Date: 10/07/2025

Complaint: 23968034

I am rejecting this response becausei just want to know where money was credited t0 like card number

Sincerely,

****** ******
Business Response
Date: 10/10/2025
Dear ****** ******

This is in response to your inquiry addressed to the Better Business Bureau.

Please note that the shipping charges were processed by the shipper directly, as your financial arrangements are with them. For assistance with your refund, we kindly recommend contacting the shipper directly, as they handle all payment and refund matters.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction

Respectfully,

FedEx
Customer Answer
Date: 10/10/2025

Complaint: 23968034

I am rejecting this response because:
I contacted shipper and they said to ask fed ex about refund
Sincerely,

****** ******
Customer Answer
Date: 10/13/2025
I never got refund
Initial Complaint
Date:10/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Mishandled Delivery Tracking Number ************ by FEDEX delivery driver named **********. On September 30, 2025, I placed an online order with Saks Fifth Avenue and selected the signature required option to ensure that my package would be delivered securely to me at my apartment. I was notified that delivery would be made on October 2, 2025, by a driver named **********. Later, I received a text message stating that the package had been delivered. However, the package was not brought to my apartment to be signed by me. Instead, the proof of delivery reflected a signature with the initials B.Z.J.an individual unknown to me. I have no idea who this person is or where the driver actually delivered my package. This is unacceptable. I rely on signature confirmation to safeguard against exactly this type of mishandling. When I try to open the FEDEX link where it show proof of delivery is did not open which is suspicious.
Customer Answer
Date: 10/07/2025
To Whom It May Concern:

Attached, please find a follow up letter that was sent to FEDEX Manager as it pertains to my complaint regarding my package.
Business Response
Date: 10/08/2025
Dear : ***** **********,

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 884796560823.

Your concerns that delivery information was recorded for the shipment at your address, have been brought to the attention of the senior management responsible for our FedEx operations in ********. This will be addressed internally with the drivers serving your area along with the Service Provider
After researching the package was located and you now have possession of the package.

Local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.

On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** **********
********************
*******, NY 11423

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