Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,682 total complaints in the last 3 years.
- 5,273 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Once again FedEx has failed to deliver my package. This time the tracking says customer not available or business closed. My apartments leasing office is open every day. It is Sunday and Im home and not working today. What is truly going on with FedEx? This is the 3rd issue in less than 3 months that Ive had. A few weeks ago FedEx claimed that I rejected delivery of important supplements I was expecting and now this. The supplements company will now only send me supplements via ***, but I cannot choose my shipping provider for other purchases.
Business Response
Date: 11/04/2025
Dear ***** ********:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of your shipment. FedEx Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
Tracking data shows tracking number ************ was delivered on November 3, 2025 at 12:34 p.m.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedEx
Customer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** ********************************************, GA 30324Initial Complaint
Date:11/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly asked this company to deliver my packages to my from door.. I even have it in my fed ex account that they should be delivered to my from door. They are repeatedly delivered to my garage and often to the wrong garage that I have to track down. When they take a picture of the package in front of the garage, all the garages look the same and they never include the number above the garageBusiness Response
Date: 11/04/2025
Dear : *** ******,
Your report to the Better Business Bureau regarding tracking number ************ and others was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. Local management has contacted you and addressed this issue, moving forward your packages will be delivered to the front door.
We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*** ******25477 Saint *****Southfield, MI 48075Initial Complaint
Date:10/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package was delivered yesterday and left on the ground on a very rainy day, Package drop with a covered shelf is right behind where package was delivered. Driver only needed to take one more step to put package on the shelf in the marked package drop. Package got rained on and had sugar inside the package. This isn't the first time this has happened. We used to have conciderate drivers until the change, now they kick boxes and just drop them on the ground. I don't want money, I want drivers to take care of our packages. In photo you can see the shelf and tarp in front of it.Customer Answer
Date: 10/31/2025
Fed Ex has contacted me and problem is resolved. I am satisfied with the results. Thank you for taking care of this.Initial Complaint
Date:10/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I would like to request to delete all my personal data including my user profiles and ********************** accounts associated with my email address. I have already put in a request on your Privacy Portal back on 09/04/25 but have not heard back since. Calling customer service goes nowhere. All I am requesting is to fully delete my FedEx accounts and profiles associated with my email address. Thank you.Business Response
Date: 11/04/2025
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding your account have been reviewed and per our call you were directed to an agent who could assist with closing the accounts.
On behalf of FedEx, please accept our sincere regrets for any inconvenience you have encountered while inquiring about the status of the accounts.
Respectfully,
FedExCustomer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
Rahim MInitial Complaint
Date:10/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package showed on truck for delivery on Saturday 10/25/25 @ 5:26AM then at 3:29PM tracking stated an exception and would be delivered next business day which would be Monday 10/27/25. On Tuesday 10/28/25 I contacted FedEx customer service and which time the Representative told me Im looking at a possible 5 more business days for deliver. When I said that was unacceptable considering it is showing on a truck rdy for delivery, the Representative would not listen and refused to transfer me to a Supervisor to resolve issue when asked.Customer Answer
Date: 10/28/2025
Tracking # 484551422232Customer Answer
Date: 10/29/2025
The tracking number is ************Business Response
Date: 10/31/2025
Dear Mr. ****************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 484551422232. Our records indicatea proof of delivery on October 30, 2025, at 11:14 a.m. We regret the delivery was extended due to operational delays at the Ground facility. We called on October 31, 2025, and left
a voice message.
Please accept our sincere regrets for any inconvenience you have encountered while seeking assistance.We value the trust our customers place in **, and we look forward to servingyou more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/31/2025
Complaint: 24074790
I am rejecting this response because:my issue isnt so much the delay in delivery as it was being denied to talk to a supervisor. I was told straight up during call that I would not be talking to a supervisor because the plan my package shipped under didnt allow it and they will tell you the same thing I have. Everytime Ive ever had to talk to a supervisor either 1. More information was provided for me to understand better or 2. Some sort of resolution came out of it. I do accept your apology for the delay and I get it but the customer service *** couldnt even tell me why it was delayed. This is in turn the main reason I filed this complaint. I have received the package and I accept that part but the other part needs to be handled as well please and thank you.
Sincerely,
*********** ******Business Response
Date: 10/31/2025
Dear Mr. *************** is in response to your inquiry addressed to the Better Business Bureau.
We regret that your experience with our customer service representatives when seeking assistance regarding package tracking number 484551422232. Yes, the package wasshipped Ground Economy, of which delivery dates can change, because it is not date specific. **** are unable to open support tickets on these packages, however they are
empowered and expected to assist all customers. If a manager is requested and is available they should transfer, however if they are not, then customers are advised to allow
additional days for delivery based on the service selected by the shipper. The information provided will be reviewed further.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I have also talked to a person by the name of ****** from the Georgetown FedEx hub who also made me feel at ease in he said he was going to take all steps in his power to fix the issue.
Sincerely,
*********** *****************************************, ** 40324Initial Complaint
Date:10/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This covers 27th of October and the 28th of October of 2025. I ****** ********* made contact with a delivery driver from FedEx. The delivery driver took the package that was rectangular in shape large around 70 lb give or take. The package was damaged so bad that they wrap tape around it to hold it together at one end. The problem was this was a metal shed one package crushed. So that means the metal was damaged and not able to be used. The FedEx driver then looked at the package stated that it was extremely damaged and asked and a questionable tone this is really damaged you probably don't want this do you want to refuse? I replied with yes I would like to refuse these packages. He said okay I apologize for the damage to the packages I don't know what happened. I replied it's okay it's not your fault these things happen I will just get a shed another day. Later on that day I received another package unknowingly which said package two of three and we were home all day FedEx did not knock or attempt to make contact just left it in the front door. The issue is I refuse to first packages and did not want the other packages I made this clear because they came as a set. So I tried to call to have someone pick it up and the first representative from ********** stated that I had to wait and call back tomorrow because the system was not reflecting that I refused the package. The representative I spoke with let me know call back because of the system not reflecting the location of the packages that were refused. So I said okay I understand but the issue still was at hand he counted four packages which was only three packages two or three on the box and on the system it said three out of three packages delivered. This was not true. I called back and got in touch with someone else from ********** they instructed me to wait until tomorrow is because their system needs to be updated. 28th ******************* representative put in for replacement parts. I did not want that.Customer Answer
Date: 10/28/2025
************* is the FedEx tracking number. Someone from ********** in college station ***** was able to help us by calling FedEx and coordinating with them to get a pickup initiated. She was the only one to help her name was ******* from the college station **********. I still want to file the complaint against FedExBusiness Response
Date: 10/30/2025
Dear Mr. ********************* is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the packages traveling on tracking numbers 394551626312,and another package that was delivered on October 27, 2025, after the initial package was refused due to damage. We called you and confirmed that the shipper has
arrived for that package to be retreived and returned to the shipper. Also, we have noted for tracking numbers ************ and ************, to be returned to
shipper when they arrived at the Ground facility.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** *******************************, TX 77803Initial Complaint
Date:10/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of issue: 10/23/2025.I was statrting a new job on 10/27/2025 and my new employer overnighted my equipment, which included a laptop, 2 monitors, headset, keyboard, mouse, etc. A signature was also requested by the shipper. This is for a healthcare organization. I checked the delivery status and it stated that it was delivered and was signed for by M.*******. According to the Fedex email, ******* delivered the packages. That is not my name. I called Fedex customer service about 20 minutes after the package was given to the wrong person. I was told to file a claim. I asked if someone could reach out to ******* to retrieve the packages since it was only delivered 20 minutes prior. I was just told again to file a claim. This delivery was extremly importatnt and was for a new job. This has caused tremendous stress and depression worrying if I would be able to start my job. After filing a claim, Fedex reached out via text stating if my packages were not found by 10/26/2025, to notify the shipper. I don't understand how it is my responsibility to figure out where ******* left my packages, which were signed by the wrong recipient. Is it not a requirement to check I.D or confirm the name of the individual? Perhaps, confirming the right address before delivery of something that is time sensitive and requires a signatures should be the standard. I thought Fedex was better than this. This is not the first time Fedex delivered by items to the wrong address. I am filing a compalint this time becuse it has interefered with my job and has caused a lot of stress. I would like to know where my equipment is and to have it delivered to the correct address or returned to the shipper, please. The claim number is C-210050908 and *********.Business Response
Date: 11/04/2025
Dear ******** *******,
This is in response to your inquiry addressed to the Better Business Bureau.
Following up to advise you that the local manager, *******, has addressed your concerns with the delivery courier, and with you, regarding the handling of FedEx tracking number ************. You advised him that the shipper has sent a replacement.
Our records show that this shipment was retrieved on October 30, 2025, and is scheduled to return to the sender. A claim was filed and paid to the sender.
On behalf of FedEx, we extend our sincerest regrets for the inconvenience this has caused you, and look forward to servicing you more satisfactorily in the future.
Warmest Regards,
FedExCustomer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******** *******, CA 91355Initial Complaint
Date:10/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am in desperate need of helping regarding a concerning invoice issue that arose recently. My friend sent me two gifts and marked them both as gifts upon sending them via Fedex but I am being charged an invoice for each which I received in the mail. The invoice number for the first one is *********** and the second is ***********.These invoices were completely unexpected and arrived after I received each gift. They will present a significant burden for me to pay ($74 total), and I did not purchase them or opt for using Fedex for shipping. After speaking to my friend, I believe she also spent a significant amount to send the first gift. I do not know about the second.I have retained the form (that arrived attached to the gift) showing the second, larger invoice as being sent as a gift with the gift box marked with an "X." The first was the same, and is likely reflected in Fedex (Canada) records the same way, as being sent as a gift.I emailed Fedex via email on October 8th, and again on October 17th to follow up. Apparently, a response via ****************************************** (where I emailed) is expected within 5 business days. My follow up was after 5+ business days, and I have not received any information back.Business Response
Date: 10/29/2025
Dear ***** ********-*******:
This is in response to your inquiry addressed to the Better Business Bureau.
Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer. Payment is due upon receipt.
As a one-time gesture of goodwill, a credit of $27.02 was implemented today under invoice number ********* for tracking number 884211802090. Any future packages coming into the **, will have duty and tax charges.
We look forward to serving you more satisfactorily in the future.Respectfully,
FedEx
Business Response
Date: 10/30/2025
Dear ***** ********-*******:
This is in response to your inquiry addressed to the Better Business Bureau.
Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer. Payment is due upon receipt.
As a one-time gesture of goodwill, a credit of $47.02 was implemented today under invoice number *********** for tracking number ************. Any future packages coming into the **, will have duty and tax charges.
We look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** ********-*******, NC 27597Initial Complaint
Date:10/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scammed by a Ms **** **** who used Fedex to deliver my so called money and in order for the delivery to happen I had to pay mechanical issues, tire blow out, police by pass, and new truck. Fedex should have known better that they were being used in a scam where I had to pay the scammer gift card for these charges. I lost 35k and I want fedex to take responsibility for not protecting me when they should have known a scammer was using their name. Attached are pictures that were used.Customer Answer
Date: 10/27/2025
The number of things FedEx mechanic I communicated with ************Business Response
Date: 10/31/2025
Dear **** **********,
This is in response to your inquiry addressed to the Better Business Bureau
Thank you for bringing this message to our attention. Please forward the message via email to ********************************* Also, please review the Protecting Yourself webpage to learn more about recognizing email scams and unauthorized use of the FedEx brand at ***********************************************
Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,FedEx
Customer Answer
Date: 10/31/2025
Complaint: 24069565
I am rejecting this response because: I'm confused, you're not going to comply with my demands
Sincerely,
**** **********Business Response
Date: 11/03/2025
Dear **** **********,
Please accept our sincere regrets for this situation you have encountered. It is very unfortunate to have been engaged with anyone making false and unlawful claims using the FedEx Brand. We have forwarded the information as requested to the appropriate departments. We encourage you to report to local law enforcement as well. FedEx will cooperate with any outreach made by local law enforcement where needed.
Any additional details you wish to add may be sent to ********************************* Also, please review the Protecting Yourself webpage to learn more about recognizing email scams and unauthorized use of the FedEx brand at ***********************************************
Respectfully,
FedEx
Customer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**** *********************************, ** 30519Initial Complaint
Date:10/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 packages from 2 separate senders that are not being delivered. Fed ex says the delivery cannot be made due to security restrictions. I have a gate at the front of my property with a large parcel box labeled for package delivery. The first attempted delivery was on 10/17 and daily since then. Every day that the packages cannot be delivered I call fed ex to try to figure out what I need to do to have the delivery driver follow the delivery instruction. I have created several support tickets (c-**********, c-209405205, c-209839655) with clear delivery instructions to put the packages in the parcel box. The delivery instructions on the fed ex app also state to put packages in the parcel box. I was told during the last conversation with a representative on 10/22 that they reached out to the ************ office and the delivery instructions were going to be made clear to the driver. However the packages were again unable to be delivered on 10/23.This has been an ongoing issue with previous deliveries as well. It always takes several attempts and several phone calls for me to receive my packages. I would like to be contacted by a supervisor who is in charge of the specific delivery driver assigned to deliver my package. I need an explanation as to why the delivery instructions are not being followed and what needs to be done in the future to prevent this issue from reoccurring. I then obviously want the packages delivered asap. I need a contact name and number from someone in the ************ office in case of future issues.Business Response
Date: 10/30/2025
Dear : ******* *******,
Your report to the Better Business Bureau regarding tracking numbers ************ and *********** was received.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *********************************************
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area, local management advised that they have reached out to you and left a message and addressed this issue, also notifying you that the situation was rectified and letting you know you will be receiving deliveries as usual..
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 11/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.In my initial complaint, I requested to be provided with a contact person at the local office in case this issue happens again in the future. When Fed Ex contacted me to let me know that action had been taken they did not provide such information on the voicemail they left. I am happy to accept their proposed resolution, however, since such information was not provided to me I want them to be aware that if this issue occurs again I will be immediately placing another BBB complaint.
Sincerely,
******* ****************************************, SC 29440
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