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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

8,311 total complaints in the last 3 years.
3,367 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The package we are attempting to receive from FedEx is my daughters PRESCRIPTION formula. Something that is not sold in *******. And is solely shipped by a home health provider. They have attempted to deliver 4 different times, 7/23, 7/24, 7/25, 7/26 and stated that I have not been home. Which is INCORRECT. I have been home patiently waiting all 4 days. They have NOT knocked on my door, they have NOT came down my road. They have not left the door tags about missed delivery, just showing on the tracking that they were unable to deliver. Which is an absolute LIE. at this point they are starving my daughter, as this is something she critically needs. I have filed complaints and tickets with FedEx corp and nothing has been resolved. They are unable to contact the local office. They are unable to do literally anything to assist me. I am beyond fed up. I will never be using FedEx again. I just need my daughters delivery. ****. At this point I am begging to simply receive the package.
Business Response
Date: 07/29/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 452554101207. We understand
you are advising that driver attempted delivery at your neighbors location, instead of your location, and that only 1 attempt was made on July 23. 2025, and there were no additional door tags.
Our records indicate a proof of delivery on July 28, 2025, at 1:54 p.m., from Walgreens. The Ground management team will review with the driver to insure that packages are delivered correctly
to the green trailer with the silver **** in the driveway and that door tags are left.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,

FedEx
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* ******

, TX 76067
Initial Complaint
Date:07/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I work in a doctor's office and schedule express pick-*** for exempt human specimens almost daily. I have always called just before 2pm to schedule my pick-***, and on the occasion that I call after 2pm i am able to schedule a late pick-up as long as someone is there for the next 2 hour window. Today I was told that the cutoff time for a pick-up to my location was 1:45 and that it has always been 1:45, which is just untrue. I told them that yesterday the cutoff time was 2pm and they said I was wrong. I asked to speak to a supervisor and was told that they have no capability to transfer calls, after insisting I was then told that they could in fact transfer me to a supervisor. I spoke to ****, who after telling him the exact same thing, transferred me to a random distribution center that told me they didn't have my package and I'd need to contact the sender. I explained that I was trying to schedule an express pick-up and she said I had called the wrong place. So not only was I lied to multiple times by the customer service team, they then transferred me to a dead-end to get rid of me. Absolutely infuriating and unacceptable behavior.
Customer Answer
Date: 07/25/2025
Our FedEx account number is *********. The complaint wasn't related to a specific package it was about the fact that they would not allow me to schedule a pickup/late pick-up for same day.
Business Response
Date: 07/29/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the information provided by ***** representative when attempting to schedule a pickup recently.
The dispatcher for zip code area *****, has confirmed that the cutoff time to called in a pickup is 5:00 p.m., and there is a 2 hour access time required. The cutoff and access
times can change based on operational needs, however there was no change on July 25, 2025. Your account list mutiple locations, so perhaps the representative was not
reviewing the correct address on the list..
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ******

, TX 77521
Initial Complaint
Date:07/24/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered merchandise from **************** in ***********, **. They shipped via Fedex Smartpost. Shipment is lost and appears to be going around in circles in ********/********* ******. FEDEX customer service is refusing to help.
Business Response
Date: 07/29/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 391044122146, Our records indicate this package
was shipped Ground Economy and tendered to the **************************** on July 24, 2025, and notes a proof of delivery on July 25, 2025, at 9:16 a.m., from the postal facility. This service
is not day or time specific and is either delivered by FedEx or the Postal service.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. About time they delivered the package.

Sincerely,

*** ******

, OR 97137
Initial Complaint
Date:07/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx delivered a package to my residence on July 12th, 2025. As the FedEx driver pulled in front of my house she hit my mailbox and broke it. She delivered my package and made no attempt to knock on my door or leave a note. I contacted FedEx the following Monday, July 14th and was given case number C197552644 and was told somebody would reach out to me. As of July 22nd I have had no phone calls nor emails from FedEx. All I'm seeking is $21.33 in reimbursement for the damaged mailbox, not my time getting or replacing the mailbox. I have provided two ******* links below to the security camera footage I uploaded of the driver striking my mailbox.******************************************* *******************************************
Business Response
Date: 07/25/2025
Dear ****** *****,
This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of the reported damage to your property. Your request was forwarded to local management, and we have been advised that you have been contacted to address this issue.

On behalf of FedEx,we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 07/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *****
*********************
****************, WV 25309
Initial Complaint
Date:07/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Title:FedEx Falsely Promising Daily Delivery for Over a Week Still No Package Complaint Details:I am filing this complaint due to extreme negligence and false delivery updates from FedEx. I have been waiting for a package from ******* that was scheduled for delivery over a week ago, and every single day since then, FedEx has marked the package as Out for Delivery Scheduled to Arrive by End of Day.This status has appeared seven days in a row, and not once has the package shown up. There have been zero delivery attempts, no knock on the door, no delivery note, and no legitimate explanation. FedEx is knowingly posting misleading delivery statuses to avoid accountability or escalation. This isnt a delay its intentional deception.Ive contacted customer service multiple times, and each time I get vague apologies and empty reassurances with no resolution or clear update. This package is large, not easily misplaced, and FedExs inaction is inexcusable.FedExs failure to deliver this item, while falsely updating its tracking system, is not only frustrating its a breach of customer trust and possibly consumer fraud. I am requesting immediate investigation, a full internal review of this shipment, and a guarantee that the item is either delivered within 2448 hours or returned to the sender so ******* can issue a refund.
Business Response
Date: 07/28/2025
Dear **** *******,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 390861821662, and the extended delivery, due to
operations delays at Ground facility from 07/17 - 07/22. The Ground management team called and left a voice message on July 24, 2025, and called again on July 28, 2025, and the voicemail was full.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/28/2025

Complaint: 23639114

I am rejecting this response because:
The package has now been delivered however, this does not excuse the unacceptable handling and misleading communication leading up to it.

FedExs tracking system showed Out for Delivery Arriving by End of Day for over seven consecutive days, with no actual delivery attempts made. That caused unnecessary disruption and confusion. Additionally, FedExs claim that they attempted to call and left voicemails on July 24 and 28 is completely false I received no calls at all, and my voicemail was not full.

Had FedEx been transparent about the delay or made an actual attempt to contact me, this could have been resolved without escalating to the BBB.

Im satisfied that the package was finally delivered, but I expect FedEx to take responsibility for:

Providing false tracking updates
Falsely claiming attempted calls and voicemails
Failing to communicate honestly during the delay

I am closing this case, but I urge FedEx to review its internal communication and tracking protocols to avoid misleading customers in the future.

Sincerely,

Rami
Business Response
Date: 07/29/2025
Dear **** *******,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 390861821662, and the extended delivery, due to
Operations delays at Ground facility from 07/17 - 07/22, that caused the package not to be delivered, although Van load scans were noted for numerous days.
Our records indicate a proof of delivery on July 23, 2025, at 6:35 p.m. Also, we called phone number, **************, as noted, on July 24 & 28, 2025, so we are unsure what happened.
We regret any miscommunication when seeking assistance at ***** number with representative.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have received my package and will consider this matter resolved. However, I remain dissatisfied with the delivery delays and the miscommunication regarding attempted phone calls. I hope FedEx takes steps to prevent similar issues in the future.

Sincerely,

**** *******

, GA 30041
Initial Complaint
Date:07/21/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 9, 2025 I sent my passport with a prepaid FedEx label provided by VFS global services to their offices in ********. The package was flagged as being unable to be delivered because of incorrect address on July 10, ******************************* FedExs tracking system is the same as the address of the business. The package was scanned as refused by recipient in *********** PA on July 16, and July 21. Neither sender nor recipient live in ***********. Multiple calls to FedEx to get the passport returned to my address have been futile. Tickets were opened with escalation multiple times and almost immediately marked closed without resolution. I have also tried multiple times to contact VFS global services without answer. I am now without a passport which is a serious problem as I am not a national of *****************.
Customer Answer
Date: 07/25/2025
The package was found unsorted in a warehouse in *********** and sent to me.
Customer Answer
Date: 07/28/2025

The package was found unsorted in a warehouse in *********** and sent to me.
Initial Complaint
Date:07/21/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The FedEx drivers that you send with my package refuse to carry the package up three flights of stairs. Instead, on the first and second delivery days (07/19, 07/20), the driver(s) claims that the gate was locked or there was no one home. I was home all day during both days, and the main office is open 7 days per week so there is no reason why the package couldn't be brought to my door during either day. This is especially true since the package does not require a signature upon delivery.Finally, on the third delivery "attempt" (07/21), the driver claims that the package is damaged and needs to be returned to the sender. If the package was in fact damaged, which I doubt, it was done at your warehouse after the lazy driver(s) loaded it and unloaded it three additional times unnecessarily.This is an ongoing issue at this complex because it is a three-story complex. However, the issue only occurs with FedEx. ******, ***, ****, and every private delivery service that I have used during the past 36 months have never done this. FedEx is the only delivery service that does this.Please note, I also called your call center twice and they were even more useless than the drivers. Hire new people.
Business Response
Date: 07/23/2025
Dear ***** ********:
This is in response to your inquiry addressed to the Better Business Bureau.
Thank you for bringing your concerns to our attention regarding tracking number 882823620827. Your concerns were escalated for review by management, additional research was performed, and this was addressed internally with the drivers serving your area. Our records show your shipment was delivered at 3:38 p.m. on July 22, 2025.
Your concerns regarding your poor customer service experience while inquiring about the status of the shipment have been brought to the attention of management and will be addressed internally.
On behalf of FedEx, please we regret any inconvenience you were caused. We will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx

Customer Answer
Date: 07/23/2025

Complaint: 23631430

I am rejecting this response because:
I am rejecting this response because:
They finally delivered the product damaged. See the photos attached. It is shocking that a company like FedEx has no pride or integrity in the service that they provide; even you have pushed the issue off to the local office How can you possibly deliver something like this after causing all the damage? This is absolutely unacceptable. I have already opened a case with Serta, but I have to sleep on the floor while this gets resolved.
Sincerely,

***** ********
Business Response
Date: 07/28/2025
Dear ***** ********:

This is in response to your inquiry addressed to the Better Business Bureau.

Thank you for bringing your concerns to our attention regarding tracking number ************. Our records show your shipment was inspected on July 21, 205 and the bar code was relabeled on July 22, 2025. Please contact the shipper for a reship or reimbursement. The shipper can contact FedEx to file a claim.

On behalf of FedEx, please we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 07/28/2025

Complaint: 23631430

I am rejecting this response because it is FedExs fault and the company should be held accountable.

Sincerely,

***** ********
Initial Complaint
Date:07/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This item came damaged internally. Evidence of the box upside down and impacted. This force caused the bike to hit the inside of the box upside down. The damage inside is scratches on various parts and dent on the forks of the Ebike.Calling fedex explainging the situation, I was told information that the company onfile for this bike is ecobike with phone number. ************ . When calling that number " your call cannot be compleated as dialed" .Calling ****** at ************** results in a queue that hangs up on you.I emailed ****** support .. no reply as of yet.Calling Fedex, I was told to file a form. Fedex said I would get it in a text, which I did. But I have to sign up to ************************** make a account to fill out this forum. The problem , I don't want to input any credit card number to make a fedex account just to file this form.Why do you want my CC info to file a forum? the option from FedEx is to file a form, which they want my CC for to do this. This doesn't seem right. What else can we do. The form download ********************************************************************************************************.
Customer Answer
Date: 07/22/2025
More Information...************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

bike damage.
Customer Answer
Date: 07/23/2025
I need to be contacted via phone from Fed Ex.
Business Response
Date: 07/24/2025
Dear **** *****,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret to learn of your report that the contents of tracking number ************ were damaged. We ask that you continue your attempts to contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Warmest Regards,

FedEx
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** *****
1911 **** st apt. 222
*********, CA 92058
Initial Complaint
Date:07/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had placed an order through the national retail store ***** and ***** and the order is to be delivered by FedEx. The package shipped on 6/27/25, made it to **************, ** on 6/30/25 per the tracking, and has been there ever since. I have still not received the package. I tried to discuss this issue with someone over the virtual chat however I would not be connected to an agent. I also had the same issue over the phone and would be hung up on. Eventually I found a workaround to get connected to an agent (using Reddit, so clearly the phone menu system is flawed), but the agent said only the shipper can file a claim. I asked to be connected to a manager as it is a national chain that shipped the package and I want to know why the package is stuck and if it will ever arrive, at which point I was placed on hold. The same representative told me that his manager said I have to contact the shipper and then ended the call. I have still been unable to resolve the issue. Not only do I continue to have zero information on why my package is stuck, but FedEx completely dismissed my questions and concerns which is unacceptable and irresponsible as a corporate shipping group. I would like a response from FedEx on what the issue is with my package, as well as some sort of "slap on the wrist" on their irresponsible business practice and lack of customer communication.
Customer Answer
Date: 07/18/2025
I tried to respond using the link but it wouldn't save, the tracking number is 390424675455 and is also listed as the "order number" in my initial complaint.
Business Response
Date: 07/23/2025
Dear Ms. **************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 390424675455, and we regret the delivery was
extended due to delays while in transit. Our records indicate a proof of delivery on July 22, 2025, at 6:43 a.m., and we called you and left a voice message.

Please accept our sincere regrets for any inconvenience you have encountered while seeking assistance at ***** number. The information will be reviewed.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/23/2025

Complaint: 23619182

I am rejecting this response because: FedEx had left a voicemail indicating that the package was now moving/delivered and was held up at the hub but did not provide any further explanation on why the package was held up or what the issue was. There was only a blanket apology for the delay, but no apology or response to the lack of assistance from customer service, or the completely rude and unacceptable reaction of hanging up on me.

Sincerely,

****** ****
Business Response
Date: 07/24/2025
Dear Ms. ************* is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 390424675455, and we regret the delivery was extended due to
operational delays at ****************, while package was in transit. Ground *************** is generally delivered within 7 business days, however it is not a Day definite service, so it can be extended.
We regret your experiences when seeking assistance at the ***** number with our representatives, did not meet your expectations. We are reviewing and will handle accordingly.
Also, support tickets for Ground Economy packages are not an option, if there is no activity for 7 calendar days from previous scan, the package is considered lost, and customer is referred to shipper for claim.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 07/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. It appears as though no further information will be offered regarding an explanation for the delay, so I see no further point in continuing this complaint.

Sincerely,

****** ****
**************************
*******************
Initial Complaint
Date:07/17/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a tv stand from *******. I received notification that Fedex would deliver on 7/16 by 8pm. I paid for assembly of item. ******* scheduled someone from Angi's list to arrive on 7/17 at 5:30pm to assemble. I waited all day on 7/16 and through the night. Item was not delivered. I called Fedex on 7/17 and was told item would arrive on 7/17 between 2:20pm and 4:20pm. I received an email with the same info. Item was not delivered. I called Fedex again on 7/17 and was told unappalogetically that I need to just wait. I spoke to supervisor ****, who said she escallated it to Urgent, but repeated I need to wait. It is too late to cancel the Angi's List ticket this close to their arrival, so I now will not be reimbursed for the $78 for assembly. Fedex "customer service" is terrible, email communication is not accurate and your delivery is slow. Highly reccommend customer service and empathy training. Please deliver my package.

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