Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking numbers ************ & ************ never get delivered. I keep getting exception emails and I called the Cypress Fedex Facility at ************** and spoke with ****** the manager. I explained that my packages were setup for vacation hold. I turned it off but the system keeps holding the packages. I setup the hold for two weeks which it should never have let me because policy is one week. No matter how many customer service phone calls I made previous tracking numbers ************ & ************ were also stuck at the cypress location and were held seven days, never delivered and shipped back. ****** the manager said the packages never left the facility to be delivered rather went from the bin to the return truck. These were not signature required packages they just never delivered them. No matter how many phone calls I made, no matter how many notes were passed on or entered into the computer system, nothing was resolved and the packages were sent back. Now, it's happening again. There is no other number to stop this than limited out of country customer service. They cannot do anything but read the same screen I have logged into my account. Why is it when customers have a real, legit, outside of the box issue, corporate cannot be contacted or call you back. The automated system makes it clear FEDEX Corporation does not want to talk to customers that fall through the cracks.

  

  Business Response

  Date: 12/06/2025

  Dear Mr. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking numbers 395845985010 and 395845987252. 

  Our records indicate a proof of delivery on December 5, 2025, at 10:37 a.m.  We regret the delivery was extended despite the requested Vacation hold being expired and they the 

  previous packages were returned to the shipper after hold expired.  That information will be addressed. 
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

   

  Customer Answer

  Date: 12/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. There has to be a way to escalate problems that don't fit within the available prompts or shipment status online. The offshore customer service was reading status information to me that I already read within my tracking number. There should never be a time where FEDEX customer service doesn't have a internal direct line of communication with upper management. They should not provide a number rather escalate the issue when the customer tries to explain the system is a mess with incorrect information. I could not call a number for.corporate because there isn't one. Also, when a call back is requested and takes place, the system does not know the call back completed. If a call back is requested again the system states a call back has already been requested as if they haven't called back yet even though they had. It leaves the customer with a choice to use another phone number. This was the worst customer service experience I ever had. If ****** from the Cypress FedEx had not called about a previous package hold I would not had this issue resolved. He noticed was was wrong and personally made sure my two packages did not stay stuck in the bin and were delivered on Dec 5th. If he did not help me directly both packages would have eventually been sent back to the seller.

  
  Sincerely,
  
  August ******

  *********************

  ****, TX 77493

  
  

• Initial Complaint

  Date:12/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a product shipped out to me on 11/26. The same day it was ***orted that the label had been damaged but ***laced and was on the way. 11/27 shows item leaving ***** CA. Tracking 886365059255.Realizing Thanksgiving was thrown in I waited for updates. Today 12/3 is the estimated day of delivery yet tracking has not updated once in the past 7 days. (6 minus Thanksgiving actually).I knew there would be issues when I saw the company shipping had chosen FedEx. The item is about 90lbs and about 30x24x24. Size should not matter as it FedEx has charged and been paid to ship it. When I realized the package was not coming today I fought the FedEx CS phone tree and managed to get a *** on the line. When asked what the issue was I told her what I described above. I also wanted to know where the package was since it's hasn't scanned.I was completely ignored and was told that it would be delivered tomorrow, but she could not tell me where it is aside from "***** **** She could not explain how she had concluded it would be delivered tomorrow when she didn't know where it was. I pressed for a location, but was not given any. Given the size of this package I struggle to understand how it was lost. I have my guesses what's happened but I will hold them to myself for now. I am at a loss here. This package was for my newly started business and it was needed before this weekend. Now I'm at a disadvantage and have no idea where my item is. I have to go through the shipper now to get resolution because it's lost.

  Customer Answer

  Date: 12/04/2025

  I'd like to add that after this was filed the package showed up in MD at 9pm that night. I was encouraged as it then showed delivery the next day. I woke up to see that nothing had changed and now the label had to be replaced. Well and good had it not been replaced by FedEx back in ***** CA at the start of it's trip. 
  I'm sure it'll get ignored just as it has been. I'd like to know how FedEx managed to damage 2 labels on the same package 3000 miles apart? I am now very concerned that the package and it's contents are damaged. 

  

  Business Response

  Date: 12/04/2025

  Dear **** ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Thank you for bringing your concerns to our attention regarding tracking number 886365059255.
  
  Your concerns have been escalated for review by management which I have reviewed, I do regret that our customer service experience was not met to your expectations and it is unfortunate they are not able to give you an exact location of where the package is at the time. When packages are moving through our system it is hard to determine exactly where they are until they reach their destination and the freight is scanned.
  
  Yes there was a re label issue at the ***** location, it was corrected and then proceeded to move through our system, I am showing that the package was delivered today 12-4-2025 at 10:15 a.m.. We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. 
  
  On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** ******

  3174 ****** Ln B

  ***************, VA 22911

  
  

• Initial Complaint

  Date:12/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding an incident that occurred on November 23rd involving a FedEx driver named **** (mobile number: ************).On that date, **** ****** and damaged my mailbox. He identified himself as a manager and assured me that he would take care of the issue. However, despite his promise, I have not received any updates or an estimated time of replacement and repair. It has now been over a week, which I believe is sufficient time for this matter to have been ************ present, my mailbox remains broken, unstable, and barely standing upright. This situation is unacceptable, as a functional mailbox is essential for daily communication and deliveries.I am now escalating this matter to corporate because it has not been resolved at the local level. I would like guidance on how to properly file a complaint and claim so that my mailbox can be repaired and replaced promptly.For your reference, I will be attaching pictures of the damaged mailbox to this email.Thank you for your immediate attention to this matter. I look forward to your response and a swift resolution.***********************************************************

  Customer Answer

  Date: 12/04/2025

  RESOLVED

• Initial Complaint

  Date:12/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A FedEx driver delivered an **** to my home today. My security camera recorded the driver throwing the box onto the ground in front of my door instead of placing it down carefully.The proof of delivery photo uploaded by FedEx is completely blurred and does not show my home, the package, or any identifiable location.What is the purpose of operating that way?The iMac arrived with visible damage. I have contacted the merchant and am waiting for their response to find a solution.I am submitting this complaint to inform FedEx Corporate of the drivers conduct, the poor delivery documentation, and the fact that the package arrived damaged.Attached are:The video of the delivery The blurred proof-of-delivery photo Tracking number: ************ I don't know if FedEx is paying iMac money, but nothing that comes from ***** is cheap. All packages should be handled with care, no matter what it is... this is absolutely unacceptable.

  

  Business Response

  Date: 12/05/2025

  Dear Lilith Noir, 
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret to learn that the contents of your shipment were damaged. The appropriate management has been notified of your delivery concerns for an internal review with the driver responsible for serving your area. Thank you for letting us know you have contacted the Merchant. The shipper can contact FedEx regarding a claim. On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx 
  
  

  Customer Answer

  Date: 12/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Lilith Noir

  , CO 80538

  
  

• Initial Complaint

  Date:12/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have absolutely had it with this delivery service. This is not the first issue I've had with them and I've had nothing but problems with my deliveries from them. I have very clear instructions for where deliveries are to be left, as their website provides that option. Consistently, if the packages are delivered according to those instructions, they are THROWN at my door. Consistently, if instructions are not followed my packages are left in random places of my yard where no package should ever be left. I've left several negative reviews every single time my package has been delivered, I provide the negative feed back on the delivery confirmation page but nothing changes. I tried calling them regarding this issue and their phone system does not work. If I do speak to a human, they're from a country with a thick accent and I cannot understand them. The immediate issue is regarding tracking number ************ and I've attached a photo. I had no idea where this package was left and there's a snow storm outside. I found this package by the road, where no package should ever be left. What's even better is the idiot doing the delivery turned down the street that my driveway is actually on, where my car is in the driveway, and delivered a package to my neighbor just across the street. I went outside and screamed at this idiot who paid me no attention. There was no reason to leave my package by a busy road in a snow storm. I want someone higher up from FedEx to contact me, not some phone representative from another country that I can't understand.

  

  Business Response

  Date: 12/04/2025

  Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 492037038183 and other packages,

  that have been released to various areas, although you have requested that drivers deliver to the side of the house off ****************************

  The Ground facility manager called on December 4, 2025, to discuss further and provided information.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 12/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Lauren Learned

  *****************

  *********, MA 01077

  
  

• Initial Complaint

  Date:12/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/2025, I was home & expecting 2 Fedex packages (1 from ******* & 1 from ********* rack). I received 2 separate delivery emails from ******************** at the same time that my packages were delivered. When I opened my front door, only the ******* package was delivered. Photo proof attached from ******* delivery email by the driver showing it was the only box delivered. Even our security camera shows him only carrying up only the ******* box so I was a little confused why the ********* package was marked delivered. The ********* package was full of Christmas gifts that I had been tracking and knew it was on the Fedex truck and out for delivery but didnt make it to my front door. I contacted Fedex and filed a report to find my package. Its not like it was lost in a warehouse- it was on the truck. Fedex customer service was horrible and totally useless. I actually did receive an email after my initial complaint but anytime I tried to respond, the case reply email address would spit my email back to me because their mailbox was full. I called 2 separate times to speak to someone about this issue and when I finally got through to a human, they basically told me to be patient and someone would reach out. The only reach out I got was an email letting me know that the package was lost and my case was closed. Gee, thanks. I cant even rebuy any of those christmas presents because they all sold out, so very aggravating and I had to reach out to ********* to request a refund. Zero help or concern from Fedex. My package was on that truck in front on my house and not brought to the doorstep yet somehow marked delivered. Why was it marked delivered and Where did it go? It didnt just disappear. I dont think Fedex even cares to examine why this would happen. They just say case closed and go get your own refund.

  

  Business Response

  Date: 12/03/2025

  Dear *****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  After further research, our records indicate your package was delivered on November 29th, 2025 at 4:32 p.m.. The delivery was completed as scheduled based on the type of service requested for the shipment.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

  Customer Answer

  Date: 12/03/2025

   
  Complaint: 24216573
  
  I am rejecting this response because:

  My missing nordstrom package was NOT delivered as scheduled at 4:32pm. The delivery driver definitely came to our house at that time with a ******* box but he did not deliver the missing ********* package. I even included photo evidence showing the driver delivering ONLY the ******* package to our front door & not the missing nordstrom package Im upset about. His own ******* photo even shows no other package yet I got delivery emails from both ********* & ******* at that same time. Just a very frustrating experience & especially for Fedex to reply this way as if theres not photo evidence.   I hope whoever ended up with all my christmas presents from that  delivery of the nordstrom package is happy.   

  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 12/03/2025

  Please close and withdraw my complaint. I no longer wish to pursue this matter
  
  

   

  Thank you 

  

  Business Response

  Date: 12/04/2025

  Dear *****,
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  Fedex

  Customer Answer

  Date: 12/04/2025

  I have closed the case with Fedex. I dont wish to be contacted by them anymore. Thank you 

• Initial Complaint

  Date:11/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order with *************. Was given a delivery date upon order, which I based my decision on as the product was required for the project. For three days in a row, I received emails and tracking info from FedEx saying my order was on the truck and would be delivered in a given time window - name of the driver was even provided! Each of those three days my package did not arrive, and late in the day I received a email stating there was a delay and it would be delivered the next day. Today I called ********** and complained. They put me on hold FOREVER. And said theyve prioritized have expedited the delivery with FedEx (not really possible when it is 4 days late but whatever). It is now supposed to arrive tomorrow morning but that is the last chance before I cancel the order and let ********** settle this with FedEx. My complaint -and not the first time Ive experienced this - is FedEx extending delivery dates one day at a time apparently indefinitely with zero explanation despite seeing the FedEx truck zoom by every single day. This is inexcusable treatment of customers- zero transparency, honesty, or accountability. I did not choose FedEx, ********** did - but nowhere in the entire consumer experience is the ACTUAL CONSUMER given any truth or information and the ordeal to file a complaint means I have literally invested hours for something that should not require my time.

  

  Business Response

  Date: 12/06/2025

  Dear ***** ******:

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  It appears that the shipment traveling on package tracking number ************ was routed incorrectly. Local management has been advised of your concerns and an internal review was performed to prevent a recurrence.

  Our records show your shipment was delivered on December 2, 2025.  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.  

  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  

   

  Respectfully, 

  FedEx 

  Customer Answer

  Date: 12/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution, with the notation that having worked in business for 30+ years I hope you can recognize that a process that allows a package to circulate indefinitely within your system, repeating the same mistake over and over (as was apparently the case in a package that was put on the wrong vehicle every day) could be a systemic issue vs a one-time error.

  
  Sincerely,
  
  ***** ******

  ***************************

  Eloy, AZ 85131

  
  

• Initial Complaint

  Date:11/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery stolen, not delivered, blurry photo with non descriptive box taken as failed delivery attempt when I called to address this situation they gave me the same run around twice contacting the shipping center sending a trouble ticket and directions to the shipping center regarding delivery instructions we sat in our lobby with glass doors all day, they never attempted a delivery or left tickets at our door for failed delivery for said package, they never called us and we never received email updates for our tracking and delivery time from 9am to 2pm latest by 8pm we waited all day, our package was stolen and never delivered by the driver

  

  Business Response

  Date: 12/02/2025

  Dear Alyssa,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  After further research, our records indicate this package was delivered on December 2nd, 2025 at 12:02 p.m..
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 12/02/2025

   
  Complaint: 24209194
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 12/03/2025

  Dear Alyssa,
  
  Our records indicate the shipment on tracking number was delivered on December 2nd, 2025 at 12:02 p.m.. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Respectfully,
  Fedex

  Customer Answer

  Date: 12/03/2025

   
  Complaint: 24209194
  
  I am rejecting this response because:
  They were dishonest and failed to do their job properly I dont appreciate being lied to and manipulated by their company, drivers, and customer service people. I would like them all to make sure drivers do their job especially during the holidays. 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a package on 11/28/25 and after the delivery person left the package they left the walkway and cut through our rock area that surround some plants. When doing so they stepped on a No Soliciting sign and broke it. They never even bothered to come back to the door to let us know. We have the camera footage to show exactly what they did. Cutting through to save a couple steps seems unnecessary is bad enough but doing damage and not reporting it is ridiculous. Accidents happen and we could understand if they simply apologized. We now have to buy a new sign and spent time researching the video and leaving company feedback on the delivery and now this complaint all so they could save two or three steps.

  Customer Answer

  Date: 12/04/2025

  I have been contacted by the business and am satisfied. Thank you.

• Initial Complaint

  Date:11/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 19, 2025 ordered items from Vitality Medical. Package scheduled for delivery on Nov 25 but on that date online status changed to not delivered with no updated date provided. Tracking # ************. Nov 26 called customer service and was told item is sitting inside a trailer in **********, no new delivery date. Item was scanned in ********** on Nov 25 but never sent on to ********, ** as scheduled. From Nov 26 to Nov 29 I have communicated with FEDEX staff on ******* and thru the ***** number and have been given wrong information every time. Nov 28, Spoke with ****** thru the ***** number and told me package was in ************, **. No one could tell me why it was shipped there. ****** promised that the item would depart MN yesterday, it did not. I called again on Nov 29 and spoke with **** who told me the item was still in ** but scheduled to be on a trailer to CA and to arrive in CA on Dec 1 and to me on Dec 3. Still no online tracking update. Up until speaking with ******, every person I communicated with on ******* told me the item was inside a trailer in **********. On Nov 26- filled out a support ticket # C *********, took 4 days for anyone to contact me- they only wanted to know a description of my items, they did not offer any assistance in resolving the issue. Person assigned to manage support ticket is named Linssi. Not one person thru ******* offered to investigate further, they are good for apologizing and thanking me for my patience. I saved all the ******* conversations and have attached- my replies are in red, FEDEX is in black. FEDEX does not have a good system for training employees, they do nothing but apologize. A normal 2 day delivery will have taken 11 days if I ever do receive the items.

  Customer Answer

  Date: 12/03/2025

  Today is December 3, 2025. I was contacted by a support team member in their ************** named ********. She told me she was taking responsibility for this issue and did confirm that the package was directed to ***********, ********* instead of transiting through **********. On Dec 1 she also told me that the spopke with someone at the ************ location and confirmed the package would be, or already was, on a trailer headed to *****, CA for arrival on December 3rd. She explained that when the item arrived in *****, it would be scanned.

  I have checked and nothing has been uipdated and according to FEDEX customer service, the package has not arrivedin ***********

  I have already received a full refund from the vendor and at this point do not expect anyone to be able to problem solve this to a positive conclusion.

  I am disgusted with how this was handled and for personal business, will never use FEDEX. I have told many people how horrible the customer service was.

  Customer Answer

  Date: 12/04/2025

  I received a telephone call from ********* the woman who has been assisting me in tracking down this item. She confirmed that the item had arrived in ********** and would be transiting to ********, ** and then on to me tomorrow 12/4.

  ******** was extremely helpful in providing updates to me throughout the past 4 days.  I also received an email from the person/team managing the support ticket I opened. Surprisingly, they wrote that the package is lost, they can no longer assist and they have closed the ticket. I mentioned this to ******** and she advised me to ignore it.

  I think FEDEX executives need to further investigate and evaluate the people who work on these support teams, including supervisors- they have been useless, unhelpful and gave me inaccurate information throughout.

  

  Business Response

  Date: 12/04/2025

  Dear Ms. ***************** response to your BBB inquiry, the shipment sent via FedEx Ground was inadvertently redirected. You have been informed of the latest status, and the package is out for delivery as of today, December 4. We apologize for any inconvenience caused.

  Regards,
  ******** *. (she, her, hers)
  FedEx

  Customer Answer

  Date: 12/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** *******

  626 Primrose Ter

  Pinole, CA 94564