Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My precious dog passed away last Saturday, *******. I ordered a picture book from ****** Photos to put in his memory box. Fedex delivered it today, 09-13-25, to the wrong house. I only saw that it was delivered because I checked the tracking number link. I didn't get a delivery email from FedEx. The picture in the tracking number is not my house!!! I tried the Chat and calling the number to talk to someone. All it does is hang up on me! The virtual assistant is absolutely no help and there is no live person to talk to. I am already devastated from losing my sweet boy and now someone else has his pictures. I want my fur babies pictures. Whose house is this??? Why don't they have a live chat line to get help on?I just want the pictures of my dog. Please help me.

  Customer Answer

  Date: 09/15/2025

  I would like to withdraw the complaint if possible. While Fedex does deliver my packages to other people several times a year, it is because the drivers are not paying attention.  I got my package late yesterday afternoon. The person who got it by mistake brought it to me. I am so grateful for that. 

  I did get my package, so I no longer wish to continue with the complaint. Thank you for your prompt reply in this matter and I hope that you have a blessed day!

   

  ***** *******

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2025, a FedEx driver called me and said that he would leave the package next to my door (tracking # ************), but when there was no package and I saw the FedEx car driving away, I had to run after his car for 7 blocks, and then the driver reassured me that the package was in front of my apartment. When I came back home, there was no package next to my door, so I started going to different floors in my apartment building and finally found the package on floor #6 (I live on floor #7). If I had not run after the FedEx car for 7 blocks to inquire about the delivery, the person on the other floor could have easily kept my package. If FedEx requires proof of the driver's misdelivery, there are video cameras in my building. I filed a complaint with FedEx ****** (reference # C194550758), but they did not provide any resolution for this issue. I request a compensation for the inconveniences that I had to incur.

  Customer Answer

  Date: 09/12/2025

  FedEx tracking number is ************

  

  Business Response

  Date: 09/15/2025

  Dear *** *********
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 882102768757.
  
  As a gesture of goodwill, a credit for the transportation charges has been processed. The refund will go back to the originally billed to account.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23873701
  
  I am rejecting this response because: I am the receiver and I do not have FedEx account. The sender has FedEx account. Please mail me a check to the address that I provided to BBB.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 09/16/2025

  Dear *** *********
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding your refund.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23873701
  
  I am rejecting this response because: The shipper is unresponsive and my inconveniences were caused by FedEx driver, not by the shipper.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Fedex, I have a Fedex Manger account online and when I am getting packages sent to me, to my physical address, the packages are not showing in my account and also I am not getting any notifications by email like I used to get. When signing into my account, it states I have no packages coming to me and that is not correct information. I did have a name change from ******* ***** to ***** ***** and I updated all my names and **** names in my account. My address is **************************************. I have a package on the way to me now and it is not showing in my Fedex account. I need someone to help me fix this problem so I can see my packages with the online Fedex account.

  Customer Answer

  Date: 09/10/2025

  I solved the issue by creating an additional account and now my packages is showing 

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have contacted fedex customer service for delivery of wrong packages every time. they never deliver to the right address. i have explained numerous times that their drivers are not doing due diligence by selecting the right address. there is an address similar to mine. ********************** its the first address that comes up in gps. however, it is not my address. the carriers are not selecting the correct address that is always on my package and consistently delivering it to the wrong address. they pick the first one listed and are not paying attention. the lady whose house it gets delivered to has dropped off numerous of packages to me. its 20 min away. or im left to contact the seller to fix this issue when its a fedex issue. every other mail carrier gets it right, but fedex. i have told them i have a black door and live in a gated community. the delivery picture is a reddish door. if they actually look at the address on the package, they would know its not delivered to the right house. just because the house says ***** doesnt mean its the right address. this has been going on for 3 years and im tired of this. i want it fixed. customer service does nothing to fix this. *** asked for management. nothing gets resolved. how is this company still in business? i need someone to rectify this. its extremely inconvenient and bad business. if i could pick anyone else besides fedex, i would. my door is attached with home sweet home and black door. that is not the image it was delivered to. every time i call fedex, they ask me to verify address which is listed on package, but its never delivered to my address. i want someone to call me and i want this fixed please. i dont know how they have an A+ rating, has to be fake.

  

  Business Response

  Date: 09/11/2025

  Dear K ****** *****,
  
  I forwarded your concerns to local management and they advised they followed up with you and also provided the local telephone number for the future.
  
  Again, we regret any inconvenience this caused and look forward to serving you more favorably in the future.
  
  Best Regards,
  
  FedEx

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  K ****** *****

  21118 Yellow Bay Dr ******************* TX 77433

  
  

• Initial Complaint

  Date:09/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped three packages from ***** to *****************. Two smaller packages from the same shipment have already been delivered, but the largest and most valuable package has not arrived. The FedEx tracking number for the missing package is 391957903835.FedEx tracking currently only shows Label Created, but I have confirmed with the shipper that all three boxes were handed over to FedEx together. The missing package is heavy and extremely important to me. It has been approximately one month since the shipment, and I have received no updates or progress on the package.I have contacted FedEx customer service multiple times, but they have refused to start a proper investigation, citing that it has been over seven days and cannot be traced. This is unacceptable, as the package was clearly in FedExs possession and two other packages from the same shipment have already been delivered.I request that this case be immediately escalated to a higher-level investigation team and that a full trace and investigation be conducted to locate the missing package without further delay. FedEx committed to receiving, handling, and delivering all three packages, and their failure to do so has caused significant inconvenience.

  

  Business Response

  Date: 09/09/2025

  Dear ******* **,
  

  We have received your report to the Better Business Bureau regarding tracking number 391957903835.
  

  Our review shows a label was created for this shipment; however, the package was never tendered to FedEx, meaning we have never had possession of it.

  Please contact your shipper for further information.
  

  Thank you for your patience and for choosing FedEx.
  

  Respectfully,
  

  FedEx

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23854181
  
  

  I am rejecting this response because:
  

  I had three packages shipped together in the same shipment. Two of them have already been delivered successfully, but the largest and most valuable package is missing. All three packages were dropped off together with the shipper and entered into the FedEx system at the same time.

  
  Your statement that the package was never tendered to FedEx is incorrect. I have already contacted the shipper, and they have confirmed that the missing package was indeed handed over to FedEx. The shipper also informed me that this could be due to a missed scan or similar handling error within FedExs process, which means the package was in FedExs possession.

  Given these facts, I am requesting that FedEx treat this as a lost package case and immediately initiate the lost package investigation and claims process rather than dismissing it as never received. Please also confirm whether the package is currently being held in a Problem Package Facility or any other FedEx location awaiting resolution.

  Given the high value of this package and the fact that it is part of a verified multi-piece shipment, I expect a prompt and thorough investigation, with regular updates provided to me.

  For your reference, I am attaching a photo of the missing package to assist in identification. The package highlighted with a red circle is the missing one, and it should be labeled 2/3 on its cover.

  
  Sincerely,
  
  ******* **

  Customer Answer

  Date: 09/09/2025

  The package highlighted with a red circle is the missing one, and it should be labeled 2/3 on its cover.

  

  Business Response

  Date: 09/10/2025

  Dear ******* **,

  This is in response to your rejection.

  Our records show that the label was created about a month ago, and there are no scans indicating that FedEx received or currently has possession of the package.

  To help us resolve this promptly, could you please have your shipper contact FedEx Customer Service at **************? We need to speak with them directly to obtain the necessary information to resolve this issue, as they have advised you that the packages were tendered to us but there is no record reflecting that.
  

  We look forward to hearing back from your shipper soon.

   Respectfully,

  FedEx

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem statement is that the delivery person is making false claims about attempted delivery. This is the second time when I get multiple messages about a delivery failed because I was not home or business was closed. The ship to address is a residential community, so business CANNOT BE CLOSED since there is no business. It just happens that the package to be delivered is large so my assumption is that de delivery person simply doesnt want to make the effort to actually deliver so they make up false excuses. I have been at my home for the last two days waiting for them to deliver, nobody came, so the claim that they couldnt deliver because they did not find the recipient is simply FALSE!!! I provided all the delivery instructions on the Fedex delivery manager app and even called the customer services to provide additional details. I even offered to be available for a call when the driver is on site so we can coordinate. The evidence for claimed delivery is attached. How is this acceptable evidence Fedex???? The first time they did this a few months back was with my work equipment for a new job, so I was not able to start my new job on time because of the delays in delivery.. I ended up going to the fedex location and picking up the package myself. Fedex, you are getting paid yo deliver the packages to my door, so stop making excuses and deliver as hired and dont expect people to come to you for pick *** if they already paid for door delivery.

  

  Business Response

  Date: 09/09/2025

  Dear ****** *******:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number 884026091775.  **************** has been advised of your concerns and will perform an internal review. 
   
  Our records indicate this shipment was delivered to a residential address on September 8, 2025 at 3:26 p.m. The delivery commitment for your FedEx shipment to your residential address is September 9, 2025. 
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.    
  
  
  Respectfully, 
  

  FedEx

  Customer Answer

  Date: 09/10/2025

  Confirming the delivery has occurred, curiously enough one day after I submitted this complaint. Thank you BBB for your business, I truly appreciate your support. @Fedex, I hope one of the outcomes of your internal investigation is to ensure your employees have the proper expectations set and that is to do the jobs they are hired to do. If this will occur again, I will raise a different type of complaint.

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was supposed to be delivered on 09/04/25, it was delivered but to the WRONG PERSON AND ADDRESS. This isnt the first time this has happened. Been told for 2 days now that its getting picked up and will be delivered to me. THEY HAVENT EVEN picked it up yet from the person that called and told them its not theirs. This delivery service needs to be shut down, yall never do anything right. All of the employees lie and are very rude and say that its back on the truck for redelivery and then the next time I talk to them Im told it hasnt been picked up yet. This is a $3000.00 item being delivered.

  Customer Answer

  Date: 09/08/2025

  This is how my package was delivered to the persons house they delivered it too. Was told they delivered to the wrong house and said they would have it repicked up. What a week later? Absolutely unacceptable. 

  

  Business Response

  Date: 09/09/2025

  Dear ******* ******
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of management responsible for our FedEx operations. This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ******

  ****************

  Graniteville, SC 29829

  
  

• Initial Complaint

  Date:09/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/5/2024, FedEx marked my package as delivery attempted, no one home, door tag left. This is false and unacceptable. My wife was home the entire day, no one ever came to the door, and no tag was left.This is not a simple mistake it is dishonest reporting by the driver. As a customer, I depend on FedEx to provide truthful delivery updates. A driver falsely logging an attempted delivery creates unnecessary delays, wastes my time, and undermines trust in FedExs services.I am requesting that FedEx:-Investigate this specific incident and confirm why the driver reported a false delivery attempt.-Hold the driver accountable for dishonest reporting, including disciplinary action if appropriate.-Provide a written response explaining what corrective measures FedEx will take to prevent this behavior from happening again to me or other **************************** a paying customer, I expect honesty and professionalism. Anything less is unacceptable.

  

  Business Response

  Date: 09/11/2025

  Dear ****** ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  The local manager, **********, advised me that she has spoken with you regarding your concerns with FedEx tracking number ************. She also stated that she provided you with her contact information should you have future questions or concerns.
  
  On behalf of FedEx, we extend our regrets for the inconvenience caused, and look forward to servicing you favorably in the future.
  
  
  Warmest Regards,
  
  FedEx

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ******

  , AZ 85213

  
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex in ****** ******************* are always late delivering packages. The system sends inaccurate information and the staff does nothing to reprimand the drivers. My package has been late consistently and is always on the driver's truck for over 12 hours. I get no satisfaction from the staff and/or supervisors at that location. This is upsetting because I expect my packages to be on time, but they are always delayed, or not delivered when expected.

  Customer Answer

  Date: 09/06/2025

  Fedex Tracking number ************

  Customer Answer

  Date: 09/06/2025

  This package was scheduled for delivery on 9/4/2025.  It's been OUT FOR DELIVERY  for 2 days. Still haven't been delivered.   Just sitting on a truck for 2 days.  Unacceptable!  No help from fedex staff or supervisor.  

  

  Business Response

  Date: 09/09/2025

  Dear ***** ********,
  
  Your concerns have been brought to the attention of local management responsible for our FedEx operations, and the local manager has contacted you to discuss your concerns. Our records reflect your package was delivered on September 9, 2025 at 12:57 pm. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received. On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  

  Respectfully,
  FedEx

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ********

  ********************************************************************* Ground Floor

  ***********, NC 27587

  
  

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered my package to the wrong address. I received the notification with delivery photo at 12:31pmon 9/3 and I called them to report the photo was not of my address at 12:38pm. At this point I spoke with a representative to find my package and they created a ticket. I received an email at 2:36pm asking me to confirm my address and that the photo is not of my home, after I had already done so with the original agent. Considering the turnaround time for which I called, I would think the best course of action would be to send the driver back to the area they delivered the package to. I have not received my package and I have only received automated communications regarding the situation. I have had issue after issue with FedEx. They deliver my packages at the street which is 400+ feet from my door and blocked by *****, they have recently lost a package of mine on their truck and took days extra to find it and deliver after I opened a ticket, and so many other examples of failings for a simple delivery.

  

  Business Response

  Date: 09/09/2025

  Dear : ******** *******,

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************ to your location of *************************************************************************************************. 08210.
  
  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx operations in **********. This will be addressed internally with the drivers serving your area. Please accept my apologies for this mis delivered package and certainly appreciate your neighbor for placing the package in your mailbox.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. If I have further improperly routed deliveries, packages delivered at the street outside my mailbox , or packages lost on the truck for days on end, I will submit additional complaints. 

  
  Sincerely,
  
  ******** *******

  ********************************

  ******************************