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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,717 total complaints in the last 3 years.
5,315 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regard to the ************************* area based FedEx Stores In ***********. I was expecting a delivery of equipment sent by my job, ***************, in order for me to start training on Monday, Nov. 10, 2025. Friday, Nov. 7th, was the day my equipment was scheduled to deliver to my address; *************************************************************. At approximately 9:46am on Friday, Nov. 7th, my package was delivered to an unknown location and signed by someone by the name of *. *******. I called FedEx customer service at 10:09am to create a case for them to retrieve my package and have it brought to the correct address. All day, I called to check on the status of my case and I was told to wait. I called again on Saturday, Nov. 8th, and received the same responses to wait on the investigation team. I called again this morning, Nov. 10th, at 8:22am and got in touch with someone who promised that my package would be delivered today by 4:06pm. Shortly there after, I received an email from the investigation team, at approximately 9:31am, stating that they could not locate nor retrieve my package; when in fact they have the exact location of my package so I chopped it down to they are being negligent of my situation. I called immediately following that email at 9:36am requesting to speak with a higher up. I believe it was a manager or supervisor they connected me with but her name is ****. Upon me explaining the situation, she called the FedEx store then returned to me claiming that they would contact the driver and have him retrieve my package and bring it to the correct address. It is now 2:56pm and I have not heard and update or anything. This has become an inconvenience for me because I am losing a whole day of wages due to their negligence, when in reality my package should have never been taken to another location or signed by anyone who was not ******* *******. In the very least, I should have been able to retrieve it from the FedEx store and they never gave me that option.
Customer Answer
Date: 11/11/2025
I still have yet to receive my package and it is causing me to lose wages with my job. It is now Nov. 11th. I spoke with someone on the phone a couple minutes ago who told me my package was found and retrieved yesterday but why wasnt I updated? What is taking them so long to bring my package or why wasnt I given the option to go and pick up my package myself. I am losing yet another full day of wages due to the negligence of this company.
Business Response
Date: 11/14/2025
Dear ******* *******,

This is in response to your inquiry addressed to the Better Business Bureau.

We are happy to know that you are now in possession of FedEx tracking number ************. Unfortunately, FedEx assumes no liability for lost wages. However, the shipper can contact FedEx for assistance with reimbursement of the shipping charges.

On behalf of FedEx, we extend our sincerest regrets for the inconvenience this caused you.

Warmest Regards,

FedEx
Customer Answer
Date: 11/14/2025

Complaint: 24130010

I am rejecting this response because: due to the neglect of your drivers and the companys failure to actually send someone to retrieve my package after being asked for DAYS, I lost wages and my training position for my job. I shouldnt have had to get the information myself and go to the business that had my package and fulfill in one day what took you 4 days and you still didnt resolve my issue. And honestly, if not for a customer service *** giving me that information personally, I wouldnt have been able to track down my package. Your company caused a great inconvenience for me and I am gracious enough to only require 2 days of missed wages instead of the entire week I lost. I appreciate the apology but thats not enough and if you still refuse to be held liable, I will have to escalate this matter further and I do not wish to do that.

Sincerely,

******* *******
Initial Complaint
Date:11/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am visiting ****** for an extended period and need my prescription medication. My partner back home collected and shipped ten prescriptions for me and followed instructions given to him by the ;local fed ex location in ******* ca. The package got to the ******** location and stopped due to insufficient paperwork. I spoke with someone at fed ex who said they would return the package to the sender but it's been two days the the tracking shows the package hasn't moved. I keep trying to call or use the ** customer support but it talks me in circles and I can't find out anything about my prescriptions. TO BE CLEAR I need these prescriptions and take them regularly. this is why we used fed ex in the first place. I NEED TO FIND OUT WHERE THIS PACKAGE IS so I can continue my medicine. It need to be send back to the sender so we can properly take care of this. The customer service is absolutely abysmal. I don't think I will ever use fed ex again - it's clear they care more about saving money using ** than their customers.
Business Response
Date: 11/12/2025
Dear **** *******,

Your report to the Better Business Bureau regarding package tracking number ************ was received. We understand your concerns regarding the delay in transporting the package, and deeply regret the difficulties you encountered while calling our toll-free number. Local management has confirmed your package was still at their location but has now been processed for return back to the shipper. The scans have been updated in the system and you can track for updates on **************************. On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

Customer Answer
Date: 11/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** *******
********************
***********, CA 90039
Initial Complaint
Date:11/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 27th, 2025 a friend shipped a transit to my husband *** and me from ********. He had our correct address (***************************************) but somehow the "1" at the end of our house number got left off and the shipping address used was ***************************** Needless to say, we never received the item. When the person who shipped the item reached out to FedEx to let them know we'd never received it, FedEx stated that they shipped it to the address on the receipt, and someone answered the door and signed for the item (not sure of the name used to sign for it). So they owed us nothing.We attempted to look up who resides at *************************************** to see if we could reach out to them about receiving our shipment in error only to find THERE IS NO ***************************************************. And we did verify this with the City's property tax look up ******* now we have no idea where this item was delivered but, suffice to say, the intended recipient didn't receive it, nor was it delivered to the address on the receipt. We are asking for the total amount this package was insured for as it was an expensive Bosch transit.
Business Response
Date: 11/11/2025
Dear ******** *******:
Your report to the Better Business Bureau regarding tracking number ************ was received.
The claim was reviewed again. Unfortunately, we must respectfully maintain our denial decision. Our records indicate your package was successfully delivered to the correct address as provided on the shipping label.
On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation. Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx
Customer Answer
Date: 11/11/2025

Complaint: 24123724

I am rejecting this response because:
Your claim that the package was delivered to the address provided is incorrect. As I stated before, THE ADDRESS ON THE ORDER DOES NOT EXIST. There is NO HOUSE or building at all at **************************************** as there is not a valid lot or location there per the city assessor's site.
I believe your driver may have delivered the item to a different location (maybe **************?). Can you please provide me with a screen shot of the signature used to sign for this item.
Sincerely,
******** *******
Customer Answer
Date: 11/12/2025
Please be advised that FedEx has been in contact with me and has recovered and delivered this item as requested. Please close this complaint as it has been resolved to my satisfaction.
Thank you,
******** *******
Initial Complaint
Date:11/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For going on a year, FedEx has been delivering packages to my home address, leaving them in front of a two-car garage where my family and myself have inadvertently backed over packages and thus destroyed the contents as illustrated by the attached pictures. I have contacted them on several occasions and requested that packages be left on the front porch, or anywhere other in front of the garage. The most recent calls for which I recorded dates and times were 9-4 and 9-12-25 when I was provided case or ticket #C-203940867. The various individuals who I spoke with were *****, *****, and ******* in Escalations. Each time I was promised return calls that never materialized. I need a resolution as soon as possible as I am extremely tired of finding boxes either in front of my garage, or backing over them. I have spent numerous hours contacting retailers to request replacements and I am at the end of my rope dealing with FedEx personally. Please assist on my behalf or refer me to the appropriate legal or governmental agencies.
Customer Answer
Date: 11/09/2025
To whom it may concern:
I have attached a screenshot of the tracking information which includes THEIR photo for the last package that was damaged. I spent several hours contacting FedEx to no avail, and then contacted the packages sender who was able to resend the articles that were damaged when backed over.
The tracking number 458196848940, represents just one of numerous FedEx packages that have been delivered in front of our garage. I could provide you with many others after researching old text message alerts. For some reason, all deliveries from this particular company are delivered in the same fashion. I live in a rural area with limited access to retailers and therefore receive several packages every week. I dont have this issue with any other providers.
Thank you for your time and assistance in resolving this matter.
******** M. ******
************************

Business Response
Date: 11/12/2025
Dear ******** ******,

This is in response to your inquiry addressed to the Better Business Bureau.

Following up to advise you that the local Operations Coordinator, ******, has addressed the handling of shipments to your address of ***************************************

Delivery instructions have been added to your address in an effort to ensure that future packages are delivered to the front door.

Because your financial obligations are with the shipper, please contact them for assistance with a replacement or reimbursement. The shipper can contact FedEx for all claims related matters.

On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more favorably in the future.

Warmest Regards,

FedEx
Customer Answer
Date: 11/12/2025
Hello Jasmine,
Thank you so much for your extremely prompt and prodigiously executed resolution. I am satisfied with the response from FedExs Operations Coordinator and expect to receive the promised and appropriate service in the future.
I do need to know if I should contact your organization in the event of a recurrence of the same issue, or contact FedEx?
In the meantime, I will provide my consent to close this claim.
Sincerely,
******** M. ******

Customer Answer
Date: 11/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. However, I would like to know what the best course of action would be should the previous deleterious behavior reoccur. Should I request assistance again from your organization? Or is a direct contact in FedExs ********************* available to me for this particular issue?
But thank you so very much to ******* *********** for her diligent and extraordinarily prompt response to this matter!

Sincerely,

******** ******
*****************
******, ** 27565
Initial Complaint
Date:11/07/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/13/25, fragile items delivered were thrown into yard at end of driveway and left in the sun at a temperature greater than 100 degrees by driver *********. All items were damaged and had to be replaced. Items could have easily been stolen as they were not delivered to the house. Tracking ************, ************ On 9/25/25, Fedex delivery driver ********* committed fraud by forging the signature of **** **** in the delivery of thousands of dollars worth jewelry. The item required signature for delivery. The items were thrown on the porch when we were out of town. Tracking number: ************. I have video evidence.Fedex manager, Takoma *****, called to state that ********* would be fired for said offense. Proof of video was provided showing ********* forging signature and not attempting to knock on door or obtain signature for items. ********* was not fired. ********* continued to deliver packages, throwing them at the front door and damaging them, despite items being labeled as fragile. On 10/24/25, Takoma ***** was again notified about the gross negligence of personal property and receipt of videos was verified. No action was taken. More videos were provided on 11/5/25 where ********* throws furniture labeled as fragile off of the truck and onto the driveway. No attempt to deliver to the door was made. Items are damaged and Fedex is responsible for reimbursing costs. Tracking number: ************, ************, ************. I have video evidence. I have tried filing multiple complaints with Fedex with no response. Takoma ***** fails to take any actions to stop the destruction of personal property.Fedex allows employees to intentionally damage personal property without consequence. Fedex allows employees to commit fraud and forge the signature of customers. The totality of the damaged items is $8,333.20 for which I am seeking reimbursement by Fedex.
Customer Answer
Date: 11/07/2025
Videos of incidents
Business Response
Date: 11/12/2025
Dear ***** ******,

This is in response to your inquiry addressed to the Better Business Bureau.

My apologies. Takoma ***** is still with the company, and has addressed the handling of shipments to your address of **************************************************. Takoma advised me that the driver has been disassociated, and will no longer be providing service due to the evidence provided by you.

Because your financial obligations are with the shipper, you will need to contact them for assistance with reimbursement and/or replacement for all damages. The shipper can contact FedEx for claims related matters.

Per our FedEx Service Guide under Liabilities not Assumed, FedEx assumes no liability for our failure to honor package-orientation graphics (e.g., up arrows, this end upmarkings), fragile labels, or other special directions. concerning packages.

On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused.

Warmest Regards,

FedEx
Customer Answer
Date: 11/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ******

, MO 63132
Initial Complaint
Date:11/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My packages were delivered to the wrong address costing me over $400 and FedEx is saying they can't find the packages and just closes the case like nothing ever happened. This is ridiculous. FedEx should be held responsible for delivering items because that is what they are paid to do. But no support given. Why should I be out over $400 because their driver decided to leave my packages at someone else's home.
Business Response
Date: 11/11/2025
Dear ******** ******:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipments traveling on package tracking number ************ and ************ showed delivery on November 4, 2025 at 4:33 P.M..

Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx operations in ********. This will be addressed internally with the drivers serving your area.

After researching this mis delivery we were informed by the person that received in in error brought the packages to your location.

On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******** ******
************************************
********, VA 24244
Initial Complaint
Date:11/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday 11/5/25 at 12:51 pm My package from LuLuLemon was delivered to a residence that was not mine. The photo shows a brick housse with a black garage door. I attempted to check around my neighborhood but was unable to locate a brick house wih a black garage door. I contacted FEDEX and was met with a ***eating AI customer service *** that would not allow me to speak to an actual person. When explaining that the package was delivered the wrong address, all it would say was that the address would have to be changed by the shipper. The issue was not the address of the label. It was the fact that the driver left it at the wrong house. I was finally able to get through to someone afer stating that I wanted to complain on a driver. I was given a confirmation number for my complaint, but when I checked the status of the comlplaint today it says that it has been resolved. I was not able to get in contact with anyone else other than a robot and I still do not have my package. The confirmation number is C-211611578.
Business Response
Date: 11/11/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 483513143327, Our records
indicate a proof of delivery on November 10, 2025, at 8:29 am, however we understand the package was not received, and the driver was able to retrieve and deliver on
November 10, 2025. Also, we called and confirmed the delivery.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. The package has been redelivered.

Sincerely,

********* ******
********************
************************
Initial Complaint
Date:11/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped a ****** FP90X white digital piano via FedEx from *******, ** to my address in ***************. According to the tracking information (Tracking ID: *************, FedEx marked the package as "Damaged - handling per shipper instructions" on October 14, 2025 at 5:05 PM in ******, **. Since then, FedEx has not provided any proof of the damage (such as photos or a report) and has not updated the shipment status for nearly a month. I have contacted FedEx multiple times to request information about the package's condition and location, but they have not given any clear responses. The item is valuable and belongs to me, and I would like FedEx to provide evidence of the damage and either deliver the undamaged portion of the package or compensate me for the loss.
Business Response
Date: 11/10/2025
Dear ******* ***:
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate damage was noted on package tracking number 393667679480, and delivery was not completed.

According to the FedEx Service Guide under Terms and Conditions: Undeliverable shipments
An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:

The shipments contents or packaging are damaged to the point that rewrapping is not possible.
The shipment would likely cause damage or delay to other shipments or property or injury to personnel.

Our records show a claim was filed by the shipper, please contact the shipper for further assistance regarding replacement or reimbursement.

On behalf of FedEx, we sincerely regret any inconvenience this has caused.

Respectfully,
FedEx
Customer Answer
Date: 11/10/2025
Dear BBB,
I am rejecting FedExs response.
FedExs reply simply directs me to contact the shipper for a claim, but this is not an acceptable resolution. The shipment in question is a ****** FP-90X digital piano, a high-value and fragile item. According to the tracking record (Tracking ID: *************, the package was marked as Damaged handling per shipper instructions on October 14, 2025 at 5:05 PM in ******, **, and has not been delivered since then.
I do not request any compensation or refund, and I do not want FedEx to close this as a claim issue. I only request that FedEx:
Provide the current location and condition of my package immediately;
Share any photos or reports documenting the claimed damage; and
Re-deliver my package to the original address in ***********, ** as soon as possible.
The shipper has already informed me that FedEx is responsible for handling this matter, so referring me back to the shipper is not a valid resolution. I strongly urge FedEx to locate my package and arrange delivery instead of closing this case.
Thank you,
******* ***
*************************
*********************
Email: **************************************
Customer Answer
Date: 11/10/2025
Hello BBB,
I am providing additional information regarding my complaint. I am the actual shipper of the item. The carrier information (the entity currently holding the package) is: *********, Y&T Distribution, **********************************************************************************************************
Please use this information to locate my package and arrange for its delivery. Thank you.
Business Response
Date: 11/12/2025
Dear ******* ***,

This is in response to your inquiry addressed to the Better Business Bureau.

As previously advised, the appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 39366769480.
Our records indicate the package was damage during transit and completely scrapped so the Shipper must file a Claim, of which was done, and we suggest you contact them of
additional information. There is no additonal information that will be provided.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/12/2025
Dear BBB,
I am rejecting this response because I am extremely dissatisfied with FedExs handling of my shipment. I am not requesting any compensation or claim. FedEx filed a claim on my behalf without contacting me, which I did not authorize. Furthermore, they disposed of or scrapped my package without my permission. Even if the package was damaged, FedEx does not have the right to dispose of or control my property. The ****** FP-90X digital piano still belongs to me. I strongly demand that FedEx provide the current location of the package and return the damaged item to me, along with any damage reports or photos. I expect FedEx to arrange for the immediate return or delivery of my goods.
Thank you,
******* ***
Initial Complaint
Date:11/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items from ********** and they used FedEx to ship it. It shipped on October 16th, 2025. It had an estimated date of arrival as October 22nd. My package had never left ************** according to tracking information. I filed a complaint with ***. They gave me a standardized form letter response. This complaint did get my package to *******, ********* with an expected arrival date of October 29th. It left ******* and went to ************, *********** where it stayed and I complained again to ***. On October 30th, tracking updated to left FedEx ******************** There has not been any updates since then and I still do not have my almost $80 order. Could you assist with getting FedEx to do there job and deliver my package. *** has stopped responding to my complaints and FedEx uses AI and is not assisting me. I have already reported the package not received to the payment method.
Customer Answer
Date: 11/06/2025
Amazingly, the package has departed ************, *********** for the second time after you contacting FedEx with my complaint.
Business Response
Date: 11/11/2025
Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 9261299999362223601910. Our records
indicate this package was shipped Ground Economy of which has an affiliation with the ***************************** FedEx does not delivery to ******* addresses so the package will
be delivered by them. We suggest you allow several more days for delivery and they call ******** and provide the tracking number for additonal information. We called on November 7, 2025,
and left a voice message.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/11/2025

Complaint: 24111926

I am rejecting this response because:

Sincerely,

**** *****
Customer Answer
Date: 11/11/2025
It was not an acknowledgement of mishandling the shipping of my package. I complained and they decided to get the package to ********, but are not trying to get it to **** in a timely manner. It should not take almost a month to ship and transfer a package.
Customer Answer
Date: 11/11/2025

Date Sent: 11/11/2025 3:14:46 PM
It was not an acknowledgement of mishandling the shipping of my package. I complained and they decided to get the package to ********, but are not trying to get it to **** in a timely manner. It should not take almost a month to ship and transfer a package.
Business Response
Date: 11/12/2025
Dear Mr. ************** is in response to your inquiry addressed to the Better Business Bureau.

As previously advised, the appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 9261299999362223601910.
The Ground *************** selected by the Shipper is not a ******************** so the commitment date can change due to operational needs. Also, the package was shipped to a P.O. Box
address, of which those packages are tendered to the **************************** for delivery. We regret the extended delivery and suggest that packages are sent to a physical address with
the Ground service for a specific delivery date.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** *****
935 PO Box
Malvern, AR 72104
Initial Complaint
Date:11/05/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the shipper for FedEx tracking ************. I handed the package to FedEx on October 23, 2025. As of November 5, 2025 (13 days later), the matter remains unresolved.The shipment showed no movement from its origin facility and was reported to FedEx after six days without scans. A FedEx agent opened a trace/support ticket recorded as Case C-210712145.On chat, FedEx told me the case was closed package not located. Critically, the case appears to have been closed within roughly 12 hours of being opened, based on chat timestamps, without any meaningful physical search or chain-of-custody review. I (the shipper) cannot view the case details because SMS verification is sent to the recipient, and the website still blocks me from filing a claim for this tracking number. I have contacted customer service four times but they didnt resolve anything but report. And I also sent a management escalation, but received no response and still cannot file a claim.This leaves me in a loop: FedEx states the package is not located, yet I am prevented by system restrictions from accessing case information or initiating a claim as the shipper. The rapid closure (12 hours) suggests the trace was not seriously investigated.Key references:Tracking number: ************ Trace/Support ticket: C-210712145 Shipment date: 10/23/2025; still unresolved as of 11/05/2025 Attempts to resolve: 4 CS contacts + management escalation with no response Latest chat instruction: File a claim on the website or call ************, which does not resolve the claim block or access *********** detail: Trace closed 12 hours after being opened, indicating inadequate search.Loss: Market value USD 120 + postage USD 23 (total USD 143)
Business Response
Date: 11/14/2025
Please see attached.
Customer Answer
Date: 11/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ****
**************************, ********* D
Rolla, MO 65401

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