Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,717 total complaints in the last 3 years.
- 5,315 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tracking *************** Sunday, 11/2/25 8:07 AM Departed FedEx location ************** 6:12 PM Arrived at FedEx location **********, ** Tuesday, 11/4/253:18 AM Departed FedEx location ************** 1:36 PM Arrived at FedEx location ************, ** I received 4 out of 5 packages today. One package was at my local FedEx, **********, **. Rather then load it on a delivery truck with the rest of my packages, it was loaded on a truck and sent to ************, **. These 5 boxes were held Monday because my business is closed on Mondays. I believe your Manager ****** ****** who works at the **********, ** location did this to mess with me. He has a personal problem with me. I would like him investigated and I would like to know how this package ended up in a different state. This is hurting my business and causing me lost of sales, loss of money. I called the 800 number and I explained this issue to the lady that answered my call, and she did not understand that my package went from the correct fedex location to a different out of state location. She thought I was complaining about it being delivered to a wrong address. She did not understand my complaint. She put me on hold and after a couple minutes on hold, she hung up on me. I would like something done about that as well. I am not happy with Fedex and the ongoing problems with this company.
Business Response
Date: 11/07/2025
Dear **** *****,
Your comments were forwarded to local management and they have advised the spoke with you and provided the local number in case this happens in the future. I also forwarded your comments to the manager of the representative you spoke with on the telephone.
Again, we regret any inconvenience this may have caused and look forward to serving you more favorably in the future.
Respectfully,
FedExCustomer Answer
Date: 11/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**** ******************Red Lion, PA 17356Initial Complaint
Date:11/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having issues with our local FedEx delivery driver throwing packages (including marked fragile) on or across our porch. We have reached out to FedEx since this is still happening. We also have it on video for 2 occurrences.Business Response
Date: 11/07/2025
Dear **** ************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
We are very concerned to learn of your dissatisfaction with the handling of the shipments released at your address of **********************************************************
Local management has contacted you and addressed this issue internally with the driver.Names and contact information have been provided to you should you have a need to contact local management in the future.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
Customer Answer
Date: 11/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**** ************, PA 19330Initial Complaint
Date:11/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/24 I ordered an envelope pickup from an address in *** 10/27- envelope picked up from a resident in *******, **, *****. The driver picked up the envelope on 10/27 at 1 pm. The envelope was returned to the sender on 10/30 with no explanation. I called to get the issue resolved and ended up speaking with Mgr. ******* (it was hard to understand her through her accent). She ended up processing a new pick up for the envelope on 10/31, the envelope was picked up on Sat between 8 and 2 pm. ******* told me I would get email updates with the status of the pick up shipment. I provided my email address for the notifications. I got No notifications and found out from the shipper that the envelope had indeed been picked up Saturday. She is 92 and didn't remember the time. Today (11/4) she got a call from Fedex saying that the envelope was being returned to her with no explanation. I called and got "Eber" a Complaint escalation associate. I explained the issue for him. He wanted a tracking number, which I could not provide. The shipper is a 92 yr old woman who has no idea what a tracking number is or where to find it. After talking to Several Assocs regarding this complete failure, I was extremely hostile to the last assoc I spoke with. To add insult to injury, ******* charged me ***** fo the pick up! I want the shipment and a refund! this is attrocious!Customer Answer
Date: 11/06/2025
I do not have a tracking number. I ordered the pickup and the driver showed up at the ship location (*******, **) took the envelope and left. 2 days later the envelope was returned opened and resealed in a new envelope. After I explained this to the 2nd FedEx assoc I spoke to (*******, a Manager(?)) who then initiated a new pickup order for the envelope. It was picked up on Sat, 11/1 with no issues. The shipping party got a call on 11/4 that the envelope was being returned to her. She was supposed to put my email on the pickup order to allow me to get status updates on the location of the envelope. Well suprise suprise, I received no updates and the envelope was pickup on 11/1.
Today, 11/6, a dispatch assoc (****) from a ************** facility, called me to assist with the problem. The first thing she asked for was the tracking number. I explained to her that I didn't have a tracking number, as it was at the pickup location and the shipping party (a 92 yr old independant woman) couldn't give me the tracking number. I am her son and serve as her Power of Attorney handling her affairs. I explained all this to **** and she finally understood. First of all, how do you pick up an envelope (2 times!) without a shipping label. The manager (*******) placed a new pickup order and the envelope was picked up again, only to be returned to the shipper after 2 or 3 days.I also asked for the reason and purpose of the first envelope being opened, repackaged in a new envelope before it was returned to the ship address.
i believe FedEx has a lot at answer for and they are stalling and continueing to charge my Amex card, 11/3 $34.98 and TODAY 11/6 $29.20. No call to request permission, no notice of any charges. I pointed this out to ******* and **** today and I demanded a refund, as I have had any service to pay for! I also pointed out to each FedEx assoc that I have done this before with no issues. I haven't changed anything on my end of this transaction, FedEx has!
Business Response
Date: 11/14/2025
Dear ****** *******,
This is in response to your inquiry addressed to the Better Business Bureau.
Thank you for providing the FedEx tracking number. Our records show that the same tracking number ************ was used on 3 separate occasions, which should not occur. It was used when you originally sent this package to the recipient on September 23, 2025, and October 27, 2025. The recipient attempted to use this tracking number a 3rd time on November 1, 2025 to send the package back to you when a new shipping label was required. This is why the package was returned back to ***** *******. Her address was still on the label as the intended recipient.
I was able to speak with the ****************** (phone #************), and they issued credits in the amounts of $29.20 & $34.98 back to your credit card. These credits are for invoices ********* & *********. The credits should appear back on your card within 72 hours.
For future reference, the same FedEx tracking number cannot be duplicated.
On behalf of FedEx, We extend our sincerest regrets for the inconvenience caused.
Warmest Regards,
FedExCustomer Answer
Date: 11/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** *******, IL 61115Initial Complaint
Date:11/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Delivery driver is stealing my packages faking deliveries. Fed ex tells me there's nothing they will doBusiness Response
Date: 11/06/2025
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in *******. This will be addressed internally with the drivers serving your area. Our records indicate your package will returned to the shipper on tracking number ************ and the shipper will be sending you a replacement.
On behalf of FedEx, please accept our sincere regrets for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every time an item we purchase an item and it is shipped via FEDEX it consistently gets delayed by at least a week stating invalid excuses. We have had this issue for over 2 years now. Every time we have this issue we have to call multiple times in multiple days for them to give us the same excuses that are invalid. We then eventually get the package 5+ days lateBusiness Response
Date: 11/07/2025
Dear ****** ******,
This is in response to your inquiry addressed to the Better Business Bureau.
The local manager, *******, advised me that he has spoken with you to address your concerns regarding the handling of FedEx tracking number ************ which delivered on November 5, 2025 at 3:48 p.m., and future shipments to your address of ****************************************
He stated their system is automatically changing the address to 4th St. instead of *******. He indicated that they will trap future shipments in their local system to ensure that it is loaded onto the correct driver's vehicle. He informed me that he provided you with their phone number so that they can assist you much faster with future concerns.
On behalf of FedEx, we extend our sincerest regrets for the inconvenience you were caused, and look forward to servicing you more satisfactorily in the future.
Warmest Regards,
FedExCustomer Answer
Date: 11/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** ****************************************************Initial Complaint
Date:11/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a bill for $6000+ for a sameday shipping service that was quoted at $550. Additionally, the service was executed improperly as the pickup was missed which caused a delay (we have audio evidence of this). We then had to postpone our trip due to this delay. The handler didn't see the package (sensitive passports) and we had to wait for the flight to return to receive ******* add insult to injury, I've called numerous times, been sent to various departments, and told to email 3 separate emails addresses, and not once have i been able to successfully file a dispute. Assuming FedEx keeps records of customer service calls, this is provable. Though im skeptical they would keep record of something that proves them wrong. At this point its about the inability to file my dispute over almost 3 months, we haven't even got to the bill itself.Business Response
Date: 11/07/2025
Dear ****** *****,
A full credit has been issued regarding your same day invoicing issue. If he have any additional questions, please let us know and we will be happy to assist you.
Again, we regret any inconvenience this may have caused and look forward to serving you more favorably in the future.
Respectfully,
FedExCustomer Answer
Date: 11/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** ****************************************************, SC 29492Initial Complaint
Date:11/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase from ***,the package was delivered to to the wrong house ,it been 4days and I still havent heard from Fed x that delivered the package to the wrong addressBusiness Response
Date: 11/05/2025
Dear ******* ******:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 394724458049.
We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:11/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package has not been delivered and is now marked as delayed. I have made multiple attempts to contact the companys customer service department but have been unable to reach a live representative or obtain any updates regarding the location or expected delivery of my package. There has been no alternative route or method provided to help resolve the issue or locate the shipment.The delay has caused significant inconvenience, and I have not received any communication from the company explaining the cause of the delay or outlining steps for resolution. I am requesting that the business provide a clear update on the package status, ensure delivery without further delay, or issue a full refund if the package cannot be delivered promptly.The company number, ************ has been dialed over eight times with fail to reach a live representative, updates, or to hold a call w/o the call being disconnected by the automatic voice system.Original delivery date was October 30 through November 1, 2025.Business Response
Date: 11/05/2025
Dear ******* *.,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 61299998825465467788. Our recordsindicate a proof of dellivery on November 4, 2025, at 12:47 p.m. Ground Economy is an economical service that travels by trailer, so commitment dates can change when applicable,
while package is in transit. When using the automated system, we suggest customers immediately say representative, after system provides the package details, to speak with a rep.
We called on November 5, 2025, and left a voice message.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My device was never delivered and they want to wait for the time to lapse so they wont have to return my money!Business Response
Date: 11/05/2025
Dear Mr. ********************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 885582066535. Our records indicate packagewas damaged in transit and Express facility was unable to complete delivery. We suggest the Shipper is contacted to begin the Claims process. We called on November 5, 2025. however we
were unable to reach you.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* *********************************************** SW**********, AL 35221Initial Complaint
Date:11/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex places my packages in unsafe places or on wet ground. My husband and even built a places for the packages but the driver still put it on the wet ground. I had a canvas photo laid on the ground beside the main road. I want my packages delivered correctly. The mail carrier has no issues nor does *** get the packages in a correct location. I want contacted by a corporate level member not support center. I have called them 5 times and nothing has been done.Customer Answer
Date: 11/04/2025
Tracking 394704374235
61299991436735006452
61299991436734117913
Do you need more than these?
Business Response
Date: 11/10/2025
Dear : ****** ********:
We are very concerned to learn of your dissatisfaction with the handling of the shipments ************, ********************, ******************** traveling to your address of *******************************************
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area.
They have advised that they contacted you and addressed this issue.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 11/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** ***************************************, TN 37687
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