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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10,077 total complaints in the last 3 years.
4,039 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife purchased a new iPhone at the end of August and it was shipped out to our house in ******, ** from ****** on 8/28/25. The first delivery attempt was made on 8/29 and neither my wife or I were home at the time to sign. The second attempt was made on 9/2, and again we were both at work when the attempt was made. My wife needed this phone to be received so I took off of work on Wednesday 9/3 to ensure I was home for the third delivery attempt. At 5:26 pm my wife received a message saying the package could not be delivered. I walked outside and confirmed my gates were unlocked. In the photo from the driver you can see both gates unlocked yet he did not attempt to knock on my door or ring my doorbell. I called FedEx around 9pm to explain the situation and the lady was very nice and told me they would attempt again on Thursday 9/4 and to just sign the ticket left on my gate today. She signed me up for text updates and it showed it will be delivered before 8pm on 9/4. Today I didnt get any updates so I checked the status and it said it was being returned to the shipper. I called again at 6:16pm and explained my situation again. This lady was rude and dismissive and told me I have to take it up with the shipper since its too late. I asked to speak to her manager and she said Good Bye for now and hung up. I called again and asked immediately for a manager and this lady was just as rude. She told me it wasnt their fault I wasnt available the first two attempts and she said the driver tried a third time so he cant be blamed. I understand the package was already sent back but I asked for compensation since I missed my shipment, missed a day of work and am now having to pay for a new shipping label. The manager was very dismissive and unwilling to listen to my argument. I dont think its unreasonable for a credit so I can pay for my new shipping label. The unprofessionalism from driver to customer service to management is unacceptable.
Customer Answer
Date: 09/08/2025
Door Tag # DT1072 9445 4383
this is what I used to receive updates on my package
Business Response
Date: 09/15/2025
Dear **** *******,

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the service you received when inquiring about the status of FedEx tracking number ************. After 3 unsuccessful delivery attempts, shipments are usually held at the FedEx facility for an additional 2 business days, allowing the recipient an opportunity to pick the package up before being returned to the sender. Due to the restrictions placed on the shipment by the sender, it was returned after 3 unsuccessful attempts.

However, the picture from DT107294454383 does show that the gate was unlocked. The shipper will need to reship and contact FedEx with the new tracking number, so that we can cover the new shipping charges. Have the shipper contact FedEx and reference Support Ticket #C-204510084, or you can provide me with the new FedEx tracking number, should they reship.

Please be advised that the shipper is paying for the shipments, therefore the credit would go back to their account, and they would be responsible for reimbursing you.

On behalf of FedEx, we extend our sincerest regrets for the inconvenience this caused you and your wife.

Warmest Regards,

FedEx
Customer Answer
Date: 09/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** *******

, TX 75212
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 19, 2025 I shipped 3 packages to 3 different locations using addresses provided by a retail customer. The packages contained equipment needed for work being performed at those locations. Additionally, the recipients would only be at those locations for one day, so delays were not acceptable. 1 package was delivered fine, but the other 2 had delivery exceptions (missing suite numbers). When I shipped the packages I made sure that there was a valid phone for both the shipper (me) and the recipients so that someone could reach out in case of issues. Neither of those drivers called either myself or the respective recipients. One package was promptly returned to shipper/me at no additional charge. Not ideal, but a situation I can work with. The other package, the one with the tracking number below, was hold at the local FedEx facility for pickup. But by the time we found that out, the recipient was in another state. Finally, after suffering through the FedEx Customer Support nightmare and opening a case, I received a call from a FedEx employee at that local facility on 28 August. I was told that I HAD to provide my FedEx account number so that they could bill me to return my package or else it would be excessed (disposed of). I do not feel that their driver made any real effort to deliver the package and were essentially using the situation to extort additional money from me.
Business Response
Date: 09/12/2025
Dear ***** *********

This is in response to your inquiry addressed to the Better Business Bureau.

Mr. ********* on behalf of FedEx, we regret an inconvenience. As a gesture of goodwill, a credit for the transportation charges has been processed in the amount of $93.29. The refund will go back to the billed credit card.

We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Customer Answer
Date: 09/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** *********
*******************************
Liberty, TN 37095
Initial Complaint
Date:09/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June I had a package of medicine delivered to the wrong address. I contacted FedEx and basically got the run around. They didnt find my package or reimburse me for the contents. Yesterday I had another package delivered to the wrong address. As soon as I got an email saying the package was delivered, I contacted FedEx to let them know it was delivered to the wrong address. They sent me a picture of the porch. It was not mine or any houses around mine. FedEx told me they were creating a ticket and I should have my package within 24 hours or less. I waited 24 hours and called FedEx back. After spending 30 minutes on the phone all I got was ANOTHER ticket created and that was all. Nothing on what to expect now. Before I called FexEx today, there was a FedEx delivery behind my house and across the street. I contacted the company I ordered from to let them know the situation. They were very apologetic and are sending another order. At my request, I asked them not to use FedEx.
Business Response
Date: 09/10/2025
Dear ***** ******,

This is in response to your inquiry addressed to the Better Business Bureau.

The local manager, ******, advised me that he has spoken with you regarding your concerns with the handling of shipments to your address of *****************************************************. You advised him that, going forward, you will make sure that the dogs are in the house prior to receiving FedEx deliveries, and that if the driver honks his horn, you are willing to come to the driver, if the dogs are outside.

He also advised me that you now have his contact information should any more issues arise.

On behalf of FedEx, we extend our regrets for the inconvenience caused, and look forward to servicing you more favorably in the future.

Warmest Regards,

FedEx
Customer Answer
Date: 09/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ******
************************
******, VA 23093
Initial Complaint
Date:09/04/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint on behalf of my father, ******* ********, residing at:****************************************** This complaint concerns a FedEx package with Tracking Number: ************.On September 3, 2025, FedEx reported that the package label was difficult to read, so the label was reprinted at a FedEx facility. On September 4, 2025, at 5:49 AM, the tracking system showed the package was at the local FedEx facility in **********, **. At 6:01 AM, it was marked as "On FedEx vehicle for delivery."Throughout the day, we repeatedly received notifications stating the package was delayed but would arrive by the end of the day. However, the latest tracking update now shows:"Scheduled Delivery Date: Thursday, by end of day. A request was made to hold this package."No one in our household requested that this package be placed on hold. This is extremely frustrating, and we would like clarification on why this package has been delayed and falsely flagged for a hold request.We expect FedEx to resolve this matter promptly and ensure accurate and timely delivery.Thank you for your attention to this issue.
Business Response
Date: 09/10/2025
Dear ***** ********

Your report to the Better Business Bureau regarding tracking number was ************ received.

Tracking data reflects that the shipment was delivered at 12:23 p.m. on September 5, 2025.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 09/10/2025

Complaint: 23840065

I am rejecting this response because: I am rejecting this response because it seems FedEx is not taking the time to reach out to the drivers supervisor to address that the driver lied, claiming he was at my house and nobody was home. Someone was home at the time, and we have security cameras to prove it.

Sincerely,

***** ********
Business Response
Date: 09/11/2025
Dear ***** ********

This is in response to your inquiry addressed to the Better Business Bureau.

We regret your disappointment; the local office management has been advised of this matter to perform an internal review. Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 09/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ********
*******************
******, NY 12586
Initial Complaint
Date:09/04/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a record from a Merchant, which I received a week ago with no issue and this morning, a whole week later, FedEx is reaching out trying to attempt to collect more money from me, the consumer, after I had already paid shipping, received my order and there was no mention of added or impending duty fees or taxes.This is a scam and a predatory business practices on FedEx's part to extort money from consumers, as had I known, I would have rejected the parcel or probably not done business with the merchant as FedEx has done this to me on several occasions in the past. I refuse to pay the added fee and would like an apology for this predatory practice form the business.
Business Response
Date: 09/11/2025
Dear ******* *****:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392334752686.

Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the ******************** The invoice was generated correctly under the regulations. As a gesture of goodwill, a one-time credit has been applied. As a goodwill gesture, credit of $20.47 has been applied to the shipment. Any future shipments will be eligible for the assessment of duty and taxes.
Our records show tracking number was delivered at 4:33 p.m. on August 25, 2025.
We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/12/2025

Complaint: 23838237

I am rejecting this response because: There is no reason why FedEx should be paying any sort of bill or charge on my behalf without my consent. As the consumer, this is apredatory practice to shake the consumer out of more money without giving them the option and as a consumer, I have the right to refuse a parcel if I don't want to pay the customs/duties.
I also worked in shipping and customs and am VERY away that not every parcel that comes over the border is subject to duties/taxes, so again, FedEx is trying to run a scam by saying they've paid a bill on 2 of my packagesagain, when I didn't ask them towhen they probably didn't even incur the cost they're claiming. Now saying they're waving only one on "goodwill", which again is rich considering the predatory practice they are choosing to impose on customers and clear they're only doing so because they got caught.
I would like the second charge waived in addition to the apology for the predatory actions above.
Sincerely,

******* *****
Business Response
Date: 09/12/2025
Dear ******* *****:

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392334752686.
Any future shipments will be eligible for the assessment of duty and taxes. As a goodwill gesture, credit of $20.47 has been applied to the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/12/2025

Complaint: 23838237

I am rejecting this response because: this is just a cut and paste response from the last message

Sincerely,

******* *****
Initial Complaint
Date:09/04/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx has lied about my address being incorrect multiple times, delayed my package and refused to let me pick it up until after 3 failed deliveries. I have verified with the seller and my address is correct.
Customer Answer
Date: 09/04/2025
Please disregard my complaint as it has been resolved. Thank you
Initial Complaint
Date:09/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered on 9/18/2025 on **** a mainstays white bookcase 5 shelf order for $34.02. I never received the delivery. I used a request link on an **** email and am giving you a screenshot of the strange result. the order was advertised from the filipines and federal express the "courier" supposedly shipped from *******. ***** site never before 9/30/2025 indicated a shipment, a process of delivery, nor delivered. then on august 30th for the first time and out of nowhere a delivery from august 26th that never was indicated before and wasn't there. I went to study on federal express what was happening. I came up with these sequence of shots from their site and link. federal express wasn't professional. I never received my delivery and want my refund of $34.02.
Business Response
Date: 09/04/2025
Dear **** ******:
This is in response to your inquiry addressed to the Better Business Bureau.

Thank you for bringing your concerns to our attention regarding tracking number #************ this is not a valid tracking number for FedEx. Also, your dates are not correct because you are saying September dates that have not gotten here and I assume you mean August, however FedEx has never had possession of your package in question.

You will need to reach out to **** regarding your package, refund or replacement. Our contract of carriage is with the shipper (payor of transportation charges), and according to our terms and conditions, our liability is to the shipper/payor. The shippers responsibility is to the recipient.

Respectfully,
FedEx
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx has charged me three separate invoices for one piece of artwork that entered the country from ****** on May 13, 2025. I paid the initial invoice (#*********) immediately upon receipt on June 10, 2025, but have received two additional invoices since. I attempted to email the dispute email address several times, but only received one response stating the "charges are valid" with no explanation, despite the pages of documentation I sent them showing there was only one shipment. I also attempted to call the general FedEx customer service number and was told there was nothing they could do other than "put a note in the account", and that there is no other way to contact the duty dispute department. I continue to receive these two additional invoices. I finally gave up and paid one of them (#*********) on August 13, 2025, as it stated Final Demand, and I do not want this to go to collections. I received a Final Demand for the third invoice (#*********) yesterday evening, and was going to give in and pay that one as well to end this saga, but when I go to the payment website, it states they cannot locate the invoice and to contact them. The "Contact Us" just puts me in a never-ending loop of different support websites. I really do not know what I am meant to do at this point. I am already out $143 I should not have been charged, and now potentially getting sent to collections for the third invoice that I can't even access to pay to make this go away. I am attaching the documentation I sent to the duty dispute department and screenshots of their less than helpful email response and confirmation of the two invoices I have already paid.
Business Response
Date: 09/04/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.

The Duty & ************** reviewed invoices *********, *********, *********, and these are the findings:
Our records indicate the duty tax invoices are for 3 shipments, of which shipping labels were created for, on different dates. .

Tracking number ************ was created on 5/12/25 via invoice *********. Tracking number ************ was created on 5/1/25 via invoice *********,
Track *********** number was created on 6/4/25 via invoice *********. It appears the labels for tracking numbers ************ and ************ were

not used, and because these labels were not deleted by the shipper (as required), the information transmitted for Custom and Duty tax charges to be assessed.
Credits were processed on today, September 4, 2025, for those shipments (************ - $141.00, and ************ - $143.00), and will post to the credit
card statement, on this month or next month, depending on the credit institution cutoff date.. Tracking number *********** was shipped and delivered. The initial
invoice *********, was mailed out for payment to the recipient, however due to payment not being made within the payment terms, the duty tax charges for the
shipment was rebilled to the shipper on August 26, 2025, as a result, invoice ********* has a zero balance.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* ******
***********************
Yorba ****** CA 92886
Initial Complaint
Date:09/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to reach customer service multiple times and every time I call to speak with a representative they hang up on me. There is no way to speak with an actual human being on the website. It is all bot chats. I had a package lost and nobody has reached out to help me.
Customer Answer
Date: 09/04/2025
The tracking # is 74890377772721616397

I want them to have accessible customer service. When you call the # for customer service or the chat it is run by bots and no humans are there to speak to. It automatically hangs up the call if you ask to speak to someone.
Business Response
Date: 09/08/2025
Dear Ms. ******************** is in response to your inquiry addressed to the Better Business Bureau.

We regret the delay of your package and the difficulties when seeking assistance from the ***** number. The tracking number was not noted
in your complaint. Can you please provide the the tracking number, so it can be reviewed, and then a update will be provided.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Business Response
Date: 09/08/2025
Dear Ms. ******************** is in response to your inquiry addressed to the Better Business Bureau.

We located the tracking number, 74890377772721616397, and our records indicate a proof of delivery on September 4, 2025, at 10:11 a.m.
This package was shipped Ground Economy of which is not time or date specific and the delivery commitment can be extended when applicable.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/08/2025

Complaint: 23834718

I am rejecting this response because: You have not changed your mode of communication. (my tracking number was 391142264292) Every time I have called, as I outlined in my last message, the automated system hung up when I tried to connect with a real person. Your company uses bots to run the customer service line and when people has urgent issues with tracking or stolen packages (As I have had on numerous occassion) they are unable to speak to a real person. You need to change your cell phone number system to allow your customers to speak to REAL CUSTOMER SERVICE ***** not bots. It's ridiculous.

Sincerely,

******** ********
Business Response
Date: 09/09/2025
Dear Ms. ***************** is in response to your inquiry addressed to the Better Business Bureau.

Thanks for the additional information Our records indicate tracking number 391142264292 was delivered on July 22, 2025, at 11:43 a.m., a day earlier than delivery commitment.
We regret the difficulties when seeking assistance from the ***** number, and appreciate your feedback, that assist us in improving our system. Customers are able to speak with a
representative after providing the tracking number, and allowing the system to provide current status, by saying "representative" immediately after information has been provided, and
then a notification will be announced that you are being tranferred to a representative. Also, virtual chat is available for customers at **********************************************************************************,

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/09/2025

Complaint: 23834718

I am rejecting this response because there have been no changes made to the phone system. I have done what you described before many times and the bot responds that they cant connect you with a representative.

Sincerely,

******** ********
Business Response
Date: 09/09/2025
Dear Ms. *************** style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem;">This is in response to your inquiry addressed to the Better Business Bureau.

We located the tracking number, 74890377772721616397, and our records indicate a proof of delivery on September 4, 2025, at 10:11 a.m.
This package was shipped Ground Economy of which is not time or date specific and the delivery commitment can be extended when applicable.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:09/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They changed their api and now no one in any rural address is getting their packages. I live in a rural route which our **** address is RR number Box number. That is how it has been. They now are saying that address is invalid but nothing else similarly is recognized. They have terrible customer service and have hung up on me twice asking for help getting packages again. I would highly recommend to use any other company out there.
Business Response
Date: 09/08/2025
Dear Mr. ******************* is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 467618249039, Our records
indicate this package was shipped Ground Ecomomy, of which is a joint affilication with ***************** Post Office. The shipper noted the recipient address as RR1 Box 3025, P O Box
******************************, so the package was routed to ***** because FedEx does not deliver to P O Box addresses. The **** facility in ****, received the package on August 23,
2025, noted unable to locate recipient address, and returned to the shipper. The **** tracking number they need to track package in their system is 92612290360210821577230. We would
suggest the shipper only note the physical address, without the ** Box information, and use the zip code without the extensions, then It might go to the FedEx Ground facility for delivery,
however there is still the possibility of address exception, unless the driver is familiar with the address, but you would be able to provide additional information, that could be provided to driver.
Also, we suggest you sign up for FedEx Delivery Manager on **************************, of which allows customers to note additional address information, for packages being delivered by FedEx drivers.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* *******

, MO 65637

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