Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,722 total complaints in the last 3 years.
- 5,322 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shipped to ************** ****. Assumed FedEx Ground location is: ***************************************I ordered a bed from **********. They used FedEx to ship it on October 21st 2025, tracking ***************. As of today 11/3/2025 we have not received the package (a 150 pound bed) and can't get any answers to where it is and what is taking so long. I have called FedEx help department and they opened a ticket to investigate but have done nothing to help. I have contacted ********** as well to get this resolved and they are trying to do something with FedEx. As the bed has been in transit we have received updates. One saying a delivery was attempted but I was home all day and no one knocked on my door nor was a "attempted delivery" sticker left on my door. Since this "attempt" the package keeps being updated to a new delivery date and time followed by it being sent back to the warehouse over and over again.
Business Response
Date: 11/05/2025
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.
It appears that the shipment traveling on package tracking number ************ was delayed. The shipment was relabeled. The delivery was completed at 11:37 a.m. on November 5th, 2025.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:11/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tracking Number: ************ Since October 20, 2025 (the date of shipment), there have been no further logistics updates on the tracking system for this shipment. I have checked the tracking status regularly, but it has remained unupdated, with no information on its current location or delivery progress. case reference: C-210317334, and was informed that an investigation would be launched, but no updates have been received since then.] As of today , I have not received any updates on the shipments status, nor has the shipment been located or delivered.This prolonged lack of updates and potential loss of the shipment have caused significant distress and inconvenience: The shipment contains important personal letters that are indispensable for urgent personal formalities. If the letters are lost or further delayed, it will directly disrupt these time-sensitive tasks and may lead to irreversible consequences. Additionally, the complete absence of logistics updates and communication from FedEx has left me in constant anxiety, which is extremely frustrating.Business Response
Date: 11/06/2025
Dear QINGXU HAO,
Your report to the Better Business Bureau regarding International tracking number 885187188441 was received for review.
Thank you for your patience on this issue. Escalated research was engaged. After exhausting all our search options, we regret that we are unable to provide additional information regarding the location or contents of this shipment tendered to ********* October 19, 2025. As part of the resolution, the issue was escalated to appropriate levels of management for future service improvement processes.
A refund will be issued for any transportation charges made. If you have not already, we recommend contacting your banking institution. Please respond to the direct contact provided to you, if you need any other letter documentation for the bank regarding this issue.
Please accept our sincere regrets for any inconvenience you have encountered. We value this opportunity to serve you.?
Respectfully,FedEx
Customer Answer
Date: 11/06/2025
Complaint: 24098807 ??:24098807
I am rejecting this response because:???????,???:I believe your company has not made any effort. The reason I used your company's services was because I trusted your company very much, but this result has disappointed me.???????????????????????????,???????????,????????????Sincerely, ???,
Qingxu HaoBusiness Response
Date: 11/11/2025
Dear QinqXu HAO,
This is an additional response to your request to the Better Business Bureau
We understand your concerns and sincerely regret the inconveniences experienced regarding International tracking number 885187188441. Escalated research was engaged. After exhausting all our search options, we regret that we are unable to provide additional information regarding the location or contents of this shipment tendered to ********* October 19, 2025. This included, but not limited to original location, lost and found, and security checks. Please accept our assurance, the issue was also escalated to appropriate levels of management for future service improvement processes.
A refund will be issued for any transportation charges made. If you have not already, we recommend contacting your banking institution. As no additional requests for any other documentation has been made, regarding any banking issues, we respectfully consider this matter closed.
Please accept our sincere regrets for any inconvenience you have encountered. We hope to serve you more satisfactorily in the future
Respectfully,
FedExCustomer Answer
Date: 11/11/2025
Complaint: 24098807
I am rejecting this response because:
Sincerely,
Qingxu ***Initial Complaint
Date:11/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid *****for Delivery on Friday, 09 12 2025. Paid again for Friday Delivery. Tracking shows in ************ on Thursday Morning out for Delivery. So cool. day earlier. But no, never attempted for delivery, Tracking shows, "No attempt made:, Out for delivery on Friday, 10/12/2025. I called at 4:45pm my time and was Promised, guaranteed, Promised three times, to be delivered before 10 PM. Note, you understand the drop off is literally 32 miles away. but no delivery, finally Sat. the 13th. I could have paid a lot LESS for Saturday delivery. YOU People Advertise guaranteed delivery. I holding your Company accountable for late deliveries, Than maybe after Several refunds because of your hiring practices need to pay back to the Customer. Look at tracking, Complete incompetence on both the Driver and hIs/her Supervisor for his/her lack of SupervisingBusiness Response
Date: 11/06/2025
Dear ******,
This is in response to your inquiry addressed to the Better Business Bureau.
It appears that the shipment traveling on package tracking number ************ delivered on September 13, 2025 at 2:05 p.m..
We understand your concerns regarding the delay in transporting this package. As you have paid Send It, a FedEx *************************** for the transportation charges on this package any request should be made thru Send It.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Label was originally created 10/16 The initial transit was supposed to be 10/***** keeps getting scanned and thrown into a "bond cage" whatever that means, and the date of delivery keeps getting pushed back. I've tried calling several times and they keep saying they put in a urgent message with the customs department but it doesn't seem like its doing anything.The package is hand control parts for a car that I am in urgent need of.Business Response
Date: 11/12/2025
Dear ******* *****,
Our records indicate the package traveling on tracking number ************ was released by customs and delivered on November 4, 2025 at 1:09 p.m. We understand your concerns regarding the delay in transporting and processing clearance with customs for this package, and deeply regret the difficulties you encountered while calling our toll-free number. Please understand that any shipment crossing an international border is subject to clearance by the local government and may incur delays. On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 11/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* *****116 Clovis Cir************, SC 29579Initial Complaint
Date:11/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This item was schedule to be delivered on 30 October 25. FedEx failed to deliver stating they could not get to location. The same thing happened again on 31 October 25. I contacted FedEx, verified address, and advised there was not obstructions or issues to delivery address. A ticket was created, and package was supposed to deliver the next day. The next day the same thing happened. I contacted them again. They escalated the issue and promised it would be delivered the next day. It was delivered to the wrong address. I contacted them again, and they acknowledged their mistake and said it would be delivered today. It still has not been delivered. I am at a loss on what to do besides reporting the package stolen and pursuing getting my money back from FedEx. The incompetence of the company has been perplexing to say the least. I want my package delivered and someone held accountable for providing pour customer service and not providing the services offered. I do not want other customers to experience a nightmare like this.Business Response
Date: 11/04/2025
Dear ****** ********:
This is in response to your recent inquiry addressed to the Better Business Bureau.On numerous occasions we have provided names and contact information for local management should you have a need to contact local management in the future to address your concerns.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 11/05/2025
Complaint: 24096991
I am rejecting this response because:
FedEx did nothing to respond or correct issue. They were supposed to respond today, and no one contacted me. I contacted them, and there were no updates. I have to call the vendor tomorrow so they can file a claim, and J have to recoup my money from them. It is amazing FedEx is still in business!
Sincerely,
******* ******Business Response
Date: 11/07/2025
Dear ******* ******:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Additional research was conducted and our research has not confirmed the location of your package. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.
Respectfully,
FedEx
Initial Complaint
Date:11/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding unjustified charges from FedEx Duty and ************** related to Invoice #*********** / Tracking #************.FedEx billed me for a $27.50 *** Clearance fee and a $13.50 Prior Notice fee, even though I personally filed the *** Prior Notice (PNSI #************) for this shipment on September 2, 2025. I immediately emailed FedExs paperwork division the same day with the Prior Notice confirmation number, the product (***********), manufacturers name (******************************, *****), and manufacturing address.Since I completed the *** filing myself, FedEx did not perform this service and should not have charged me these fees.I have repeatedly contacted FedEx Duty and Tax Dispute Team (emails dated Oct. 17 and Oct. 30, 2025) and provided screenshot proof of my *** filing. However, FedEx has not reviewed my documentation and only responded with generic explanations of their standard fee policy.I request that FedEx remove the $27.50 and $13.50 fees and issue a corrected invoice showing only the actual duty amount of $31.03.I am also asking FedEx to confirm that no collection or late-payment action will occur while this dispute is under formal review.I can provide supporting documentation, including the *** Prior Notice confirmation and my September 2 email to FedEx.Customer Answer
Date: 11/03/2025
BBB,
I attach the response I received from Fedex on Oct. 30, 2025 for your reference. I also received the similar response on Oct. 9, 2025 from Fedex after I provided the screenshot proof to the Fedex duty tax that I personally completed the *** Prior Notice filing (PNSI #************). FedEx did not perform this service, therefore, $27.50 *** Clearance and $13.50 Prior Notice charges should not apply. Thank you for your assistance to resolving this case.
Business Response
Date: 11/05/2025
Hello **** ****,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 461871144168.Our records indicate this shipment was tendered to FedEx on August 28, 2025, was released by Customs on September 5, 2025. Our records show this package was delivered at 1:03 p.m. on September 8, 2025. We understand your concerns regarding the fees with Customs and deeply regret the difficulties you encountered. Please understand that any shipment crossing an international border is subject to clearance by the local government agencies and may incur fee and delays.
As a one time courtesy the $27.50 *** clearance fee and a $13.50 prior notice fee have been credited for this shipment, leaving a remaining balance of $35.53. However, please note *** ancillary fees may deem valid for future shipments dependent of the contents shipped with prior notice documentation.
We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedEx
Customer Answer
Date: 11/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**** ************************************, NJ 07423Initial Complaint
Date:11/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex has lied regarding non delivery of my package they were instructed to leave it on porch after first door tag. After second door tag they told me the were delivering that evening on ***** and never showed. Thursday ***** they left another door tag I called again and was told they were going to deliver on ***** I took off work to be home and they never showed when I called I was told they were not going to delivery becuase they attempted 3 times and didnt leave the package...They lied regarding needing me to sign for it...What the local fedex did was contrary to what I was told they were going to do by customer service..I would have my package and wouldnt have to have taken a day off of work if they had just done what customer service promised they would do...I am asking them to refund ***** the price i paid to ******* ****** for the cologne I still have never received and 400 for lost wages waiting for a package they took it upon themselves not to deliver..Business Response
Date: 11/05/2025
Dear ******* *****,
According to our records your package was delivered on November 4, 2025 at 5:42 p.m. If you have any additional questions, please let us know.
Respectfully,
FedExInitial Complaint
Date:11/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Once again FedEx has failed to deliver my package. This time the tracking says customer not available or business closed. My apartments leasing office is open every day. It is Sunday and Im home and not working today. What is truly going on with FedEx? This is the 3rd issue in less than 3 months that Ive had. A few weeks ago FedEx claimed that I rejected delivery of important supplements I was expecting and now this. The supplements company will now only send me supplements via ***, but I cannot choose my shipping provider for other purchases.Business Response
Date: 11/04/2025
Dear ***** ********:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of your shipment. FedEx Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
Tracking data shows tracking number ************ was delivered on November 3, 2025 at 12:34 p.m.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedEx
Customer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** ********************************************, GA 30324Initial Complaint
Date:11/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly asked this company to deliver my packages to my from door.. I even have it in my fed ex account that they should be delivered to my from door. They are repeatedly delivered to my garage and often to the wrong garage that I have to track down. When they take a picture of the package in front of the garage, all the garages look the same and they never include the number above the garageBusiness Response
Date: 11/04/2025
Dear : *** ******,
Your report to the Better Business Bureau regarding tracking number ************ and others was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. Local management has contacted you and addressed this issue, moving forward your packages will be delivered to the front door.
We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*** ******25477 Saint *****Southfield, MI 48075Initial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 1, 2025, at 5:00 AM, I placed a sign on my door instructing FedEx not to leave the package scheduled for delivery today. However, upon returning home at 4 PM, I discovered that the package had been left at my doorstep, which has caused significant inconvenience and disappointment. This situation has resulted in additional work for me, as I now need to file a complaint. I attempted to contact FedEx customer service but was unable to reach anyone and was only led through automated phone menus. I request that this package be picked up and returned to the shipper. It is perplexing that the package was left despite my clear instructions to return it to the sender.Thank you for your attention to this matter.Sincerely, ***** ****Business Response
Date: 11/04/2025
Dear Ms. **************** is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, tracking number ********************** was shipped Ground Economy of which Shippers must be authorized to use, and is an efficient and timely way to shiphigh volumes of low weight, low value, less time-sensitive packages to residential customers. We understand you placed a sign on door instructing FedEx not to leave the package.
However, return to shipper is not an option for Ground Economy packages. Please see restrictions noted below. We suggest the shipper is contacted for return options.
The following features are NOT AVAILABLE for FedEx Ground Economy Delivery shipments:
Address Corrections
Hold at Location
Hold for Pickup (Hold at ************************ to Hold (RTH))
Re-direct to another address
Return to Shipper
Signature Required
Money Back Guarantee
Expedite or change service
Declared value
Hazardous materials service
FedEx Account Restrictions and Messaging
Multiple-piece Shipments
FHD Convenient Delivery Options
Alcohol or tobacco shipments
Collect on DeliveryPlease accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/04/2025
Complaint: 24094548
I am rejecting this response because:As a consumer, I am not informed about the various shipping options available. A consumer would not be privy to the stipulations outlined in the contract established with you and the shipping company. Due to the terms of this contract, the customer has to experience inconvenience. I placed a prominent sign on my door, which was disregarded by your driver. This situation has resulted in stress for me and has consumed my time in addressing this matter.
Sincerely,
***** ****Business Response
Date: 11/05/2025
Dear Ms. ************* is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, tracking number ********************** was shipped Ground Economy of which does not allow refusal for return to shipper upon delivery.We regret you were unaware of features of service before package was shipped. We suggest the shipper is contacted for additonal information..
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.Customer Answer
Date: 11/06/2025
Complaint: 24094548
I am rejecting this response because:
Sincerely,
***** ****
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