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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10,379 total complaints in the last 3 years.
4,368 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My packages are being delivered to the wrong address. This is an ongoing issue. This time the package required a signature and couldn't get one because they were delivering it to a person house that was not home. I contacted FedEx over a dozen times and no prevalent answers were given. I want to speak to a regional manager for ************ area
Business Response
Date: 09/04/2025
Dear : **** ****-******,
This is in response to your complaint addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *****************************************************************

Local management has addressed this issue and will manually be on the lookout for packages to your location. The FedEx system changes the address but they have assured me that they will work diligently to make sure these packages are routed to the correct truck.

On behalf of FedEx, we regret any inconvenience you were caused and we appreciate your patience while we resolve this issue. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 09/04/2025

Complaint: 23828661

I am rejecting this response because it is nothing more than a generic, scripted statement that fails to address the ongoing issue. FedEx has repeatedly delivered my packages to the wrong address, and despite multiple complaints, the problem continues without resolution.

This is not a matter of doing your bestit is a matter of failing to perform the most basic responsibility of a delivery service: ensuring packages are delivered to the correct address. I have been given the same empty assurances week after week while my deliveries continue to go elsewhere. This is unacceptable and demonstrates either a lack of accountability or unwillingness to address the root cause.

I am demanding a clear explanation of what corrective actions FedEx is taking to ensure my packages are properly delivered to my address moving forward. A blanket, non-specific response will not suffice. Until FedEx provides a concrete plan of action, including how they will prevent further mis deliveries, I cannot and will not consider this matter resolved.

Sincerely,

**** ****-******
Business Response
Date: 09/05/2025
Dear : **** ****-******,

This is in response to your complaint addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *****************************************************************

Local management has addressed this issue and will manually be on the lookout for packages to your location. The FedEx system changes the address but they have assured me that they will work diligently to make sure these packages are routed to the route.

The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. Management has also advised that they did speak with ******* ******, and explained to him the situation and how we will work with the ** to get his packages delivered correctly. They are monitoring this route to make sure your packages are delivered correctly.

On behalf of FedEx, we regret any inconvenience you were caused and we appreciate your patience while we resolve this issue.

Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeking a refund for guaranteed express two day delivery which was not accomplished but delivered day or days later than promised. I confirmed that delivery is guaranteed or money back with site in ************ ******** when shipments were mailed repeatedly. I have tried to file a claim both by phone and online I have spoken to numerous **** at FedEx that either transferred me disconnected me in trying to do so or receiving multiple answers as to how to proceed all ending in no results. I have also been told by FedEx dispatch that package was put on the wrong truck two times as reason for my late delivery. Most recently, I emailed with ***** ******** manager in ***************************************** where items were mailed and still no refund achieved. I have spoken to revenue and billing at FedEx phone number as recently as today with **** who now says two day is not guaranteed or money back eligible. Every interaction produces a new explanation rationalization denial. I seek refunds for late delivery that did arrive but not within the purchased two day window as guaranteed.
Business Response
Date: 09/10/2025
Dear ******* *****:
Your report to the Better Business Bureau was received.
A credit for the transportation charges for tracking numbers 882308916932, 883363627725, and 882107854023 were processed in the amount of $50.85 and the refund will go back to the billed credit card. For any additional information, please contact your credit card financial institution.
On behalf of FedEx, we regret this inconvenience. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Customer Answer
Date: 09/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* *****

, IL 60048
Initial Complaint
Date:09/01/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx stated the address on the package was incorrect, I have confirmed the address provided to fedex is indeed my work address and is correct as written. When I attempted to contact fedex to address this concern, their automated system stated only the sender (I am the recipient of this purchase) could change the address. I am not wanting to change the address, the address is correct. Based on their tracking updates, the package is marked out for delivery in a town four hours away from here with a name not even close to the correct delivery address. I have submitted formal email correspondence and attempted again to call, all to no avail.
Business Response
Date: 09/04/2025
Dear **** *******:
This is in response to your inquiry addressed to the Better Business Bureau.
It appears that the shipment traveling on package tracking number ************ was released from customs on August 30, 2025. The shipment was internally delayed on September 1, 2025 and tracking data shows the delivery was completed at 12:41 p.m. on September 4, 2025.
We understand your concerns regarding the delay in transporting the shipment and the difficulties you encountered while calling our toll-free number.Information regarding various methods to contact FedEx are available at *********************************************************************************************. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx
Customer Answer
Date: 09/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** *******

, NA 02290
Initial Complaint
Date:08/31/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FEDEX DELIVERIES BEING PUT IN THE MIDDLE OF OUR DRIVEWAY/IN FRONT OF THE EXIT TO OUR GARAGE & IN THE MIDDLE OF OUR PORCH (VISIBLE TO THE STREET).
Customer Answer
Date: 09/01/2025
tracking numbers were all in the *** screen shots.
8/30/2025 delivery: 4783 7620 4208
8/31/2025 delivery: 4769 6652 7828
8/31/2025 delivery: 4783 7632 4280
Business Response
Date: 09/11/2025
Dear ******* *****,

This is in response to your inquiry addressed to the Better Business Bureau.

*****, with the local terminal left you a voicemail message to discuss your dissatisfaction with the handling of the shipments to your address of ****************************************. She also stated that the delivery instructions will be discussed with the driver, and she left her contact information, should you have future concerns or questions.

On behalf of FedEx, we extend our sincerest regrets for the inconvenience you were caused, and look forward to servicing you more favorably in the future.

Warmest Regards,

FedEx
Customer Answer
Date: 09/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* *****

, WI 53045
Initial Complaint
Date:08/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Goe 3 days, pkg shows on truck for delivery and there is no movement. ***************** cannot reach local station. Please assist in getting local station to work and look for pkg. I should not not have to file a BBB complaint to male this happen.....
Business Response
Date: 09/03/2025
Dear ***** *******,

According to our records your package was delivered on September 2, 2025 at 11:55 a.m.. If you have any additional questions, we will be happy to assist.

Best Regards,

FedEx
Initial Complaint
Date:08/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Most deliveries from FedEx are delivered to the wrong address. I believe they have my address and my neighbors address merged into one household and they need to be separated. My delivery instructions are changed on my account and his account. We are not in the same household or even close to one another. I receive his packages and he receives mine. This has been a problem for years now, and it needs to be corrected immediately.
Business Response
Date: 09/04/2025
Dear ****** ********:
Your report to the Better Business Bureau was received.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to a neighboring address. This will be reviewed for continuous service improvements and thank you for bringing this to our attention.
Local management has contacted you and addressed this issue.Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedEx
Initial Complaint
Date:08/30/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx claims to have delivered a package tracking ************. The photo the driver send is of the wrong address. And no one is on my camera delivering. The local office on Westpark was no help after they finally finished what they were doing and acknowledged my presence The customer service number is a joke I called 7 times before getting a *** the recorder kept telling me the package was delivered and hung up I then they dont take complaints from customers I dont understand why they cant contact the driver to resolve the issue
Business Response
Date: 09/02/2025
Dear : ***** Junior

Your report to the Better Business Bureau regarding tracking number ************ was received.

Your concerns regarding your poor customer service experience while inquiring about the status of the shipment have been brought to the attention of management and will be addressed internally.

I am also thankful for your honest neighbors and as stated above this is being addressed internally with the local station and customer service management. I sorry but as far as including house address and apartment numbers is not allowed we can not provide that in the picture proof of delivery.

I am very grateful that you have your packages and on behalf of FedEx, we regret any inconvenience you were caused. We will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:08/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a email on 8/29/2025 stating this would be delivered on saturday 8/30/2025, however when I checked tracking on the website, it says not until 9/2/2025.Since I received the email, stating delivery on 8/30/2025, that is what I expect, NO other solution will be accepted.ALL COMMUNICATIONS MUST BE DONE THROUGH THE BBB WEBSITE DIRECTLY, DO NOT EMAIL ME DIRECTLY, DO NOT CALL ME.
Business Response
Date: 09/03/2025
Dear ****** ******:
This is in response to your inquiry addressed to the Better Business Bureau.
The shipment was picked up on August 29, 2025 with a commit date of September 2, 2025. Our records indicate tracking number 392675844303 was delivered at 10:23 a.m. on September 2, 2025.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/03/2025

Complaint: 23819537

I am rejecting this response because:

just a BS canned response, did NOT address the issue at all.

Sincerely,

****** ******
Business Response
Date: 09/04/2025
Dear ****** ******:

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392675844303.

The commit date for this shipment was September 2, 2025. Our records indicate your package was delivered at 10:23 a.m. on September 2, 2025.

We look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/04/2025

Complaint: 23819537

I am rejecting this response because:

that is a OUTRIGHT LIE, the delivery was scheduled for 8/30/2025, I uploaded a screenshot CLEARLY showing that it was scheduled for 8/30/2025 from the email fedex sent me.

Sincerely,

****** ******
Initial Complaint
Date:08/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July ************** Fed ex ************ delivered my package to the incorrect address. I filed a complaint with the company and they only responded to say the package couldnt be located. I called the customer service phone number and the representative was rude the supervisor didnt apologize or seem to care to help with the dispute. The company doesnt want to take accountability that their employee didnt follow protocol on ensuring the package was delivered to the correct address. They did not offer a refund to rectify the problem.
Business Response
Date: 09/05/2025
Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 882989641269.
Our records indicate a proof of delivery on July 29, 2025, at 1:55 pm, however we understand you are advising the package was not received, and the camera footage does not
show a driver delivering any packages in the area. The Ground facility management team called on September 3, 2025, and discussed further. We attempted to call the shipper
to advise of situation and request they begin a Claim, however we were unable to reach them. We emailed you a claims form on September 4, 2025, and left voice message
requesting the filled out form, and invoices confirming cost of items and shipping, be emailed to ******************************* with case ******** noted in subject field.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 09/05/2025

Complaint: 23818076

I am rejecting this response because: I have spoken with now 3 people from fed ex explaining the situation over and over to be told fill out more documentation. In the delivery picture theres no address in the picture and the apartment that package was suppose to be delivered to is not next to steps, has a door mat and a ring camera. I have explained multiple times on multiple occasion's that the package was delivered to the incorrect address. Its been almost two months yet fed ex or maternity miracles have taken responsibility. Now im being told to fill out another claim document and may only get $100 back when the purchase is ******. This is not how you suppose to do business. Honestly its fed ex fault because your delivery driver didnt deliver the package to the correct address. Thank god for the BBB because if it wont for them i wouldnt have even received a call from fed ex or next steps. I am asking for the company to take full responsibility and issue the refund for package i never received.
I have filled out the documentation requested and provided proof of purchase to fed ex. I am hoping to get this resolved as soon as possible and not have to wait another month.
Sincerely,

********* *******
Business Response
Date: 09/08/2025
Dear Ms. **************** is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 882989641269.
Our records indicate a proof of delivery on July 29, 2025, at 1:55 pm, however we understand you are advising the package was not received. It appears to be a misdelivery.
*Our contract is with the Shipper. All Claims are setlled with the shipper, unless they provide a signed letter of authorization, to settle with the recipient. We understand you have
been unable to contact shipper, so we are making a One Time exception to our Claim process to resolve. We have received the information requested and it is being reviewled.
The Claim will be settled within 7 to 10 business days.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Mis-delivery of *********** Works Order #************** Dear Better Business Bureau,I am writing to file a formal complaint regarding my recent experience with both FedEx and *********** Works concerning order number **************, which was supposed to be delivered today. According to FedEx tracking information, the package was due for delivery today, but it has not been received. This marks the second time FedEx has misdelivered my package from *********** Works, which is highly frustrating and unacceptable.On August 29, 2025, at 12:50 PM, I called FedEx to report the issue. They provided me with a request ticket number, C203221861, to track the resolution of my complaint. Despite this, I have yet to receive my package or a resolution from FedEx.I also contacted *********** Works for assistance, and I was advised to wait an additional 2 days to see if the package might eventually arrive. This response is insufficient given the repeated delivery issues with FedEx and the fact that I have already paid for these *********** is extremely disappointing that I am encountering consistent delivery problems with FedEx, especially when dealing with a reputable company like *****************. I would like to request a prompt resolution of this matter and am asking that someone from either *********** Works or FedEx contact me directly regarding this issue.I would appreciate your immediate attention to this matter. Please feel free to reach me at [Your Phone Number] for any further information or clarification. Thank you for your assistance.Sincerely,******** ****** ******** *****
Customer Answer
Date: 09/02/2025
This is the video where the FedEx driver dropped off my package took a picture then pick the package back up and placed it in his van. Why would he take my package so far and drop it off. This is the same instance he did before, but he left the package at someone else home instead of delivering the package to the correct address. This location where he dropped the package of was ******************************************************* and my address is *************************************************** Where is the common sense and quality of being honest with being morally upright. This is the second time this driver has done the same. But it only happens when I order Bath and Body Works products.
Customer Answer
Date: 09/03/2025
FedEX sent this email today.
From: Service Recovery Team <********************************************************>
Sent: Wednesday, September 3, 2025 11:19 AM
To: *****************************
Subject: RE: BBB Serving the Mid-South, Consumer Complaint #********/Tracking# ************

Dear ******** ******,

This is in response to your inquiry to the Better Business Bureau regarding tracking number ************.

According to our records this shipment was delivered on August 29, 2025 at 2:35 p.m.. Please allow me to research this matter for you and I will follow up with more details.

We regret any inconvenience this may have caused and look forward to serving you more favorably in the future.

Best Regards,

******| Operations Coordinator | Service Recovery | Federal Express Corporation
-----
I responded to them with email also below:
Subject: Ongoing Delivery Issues Package Misdelivery Concern (Tracking #************)

Dear FedEx Customer Service,

I'm writing to express my frustration regarding a recurring issue with deliveries to my address at ******************************************************

On the date in question, the package with tracking number ************ was marked as delivered around 5:00 PM. However, upon checking the geolocation data and delivery photo on **************************, I noticed that the package was actually scanned and photographed at *********************************, which is not my address.

This has become a troubling pattern, especially with packages from Bath & Body Works. Each time I call your office to report a missing delivery, the driver somehow manages to "find" the package and deliver it latersuggesting it wasnt delivered correctly the first time. I want to make it very clear that Im fed up with this behavior. If the driver needs items from Bath & Body Works, Id be more than willing to share, but what I cannot tolerate is the package being left at another location, then claimed as delivered to my home. Please compare the photo taken during the scan to the actual appearance of my front yardits clear that the package was not initially delivered to the correct location.

This driver needs to be pulled aside and reminded that they work for FedEx, a professional delivery service, not a personal logistics company. If this happens again, I will be reporting the matter to the Bibb County Sheriff's Office for further investigation.

Thank you for your attention and follow-up on this matter. I trust that you will address this issue seriously to prevent future occurrences.

******** *****
******** ******
----
But this does not address my issue with the driver keep leaving my package at the wrong address. I would like to know and how FedEx is going to address this ongoing issue with this driver.
Thanks,
******** ****** and ******** *****
Business Response
Date: 09/08/2025
Dear ******** ******,

I have forwarded your concerns to local management for an internal review regarding your ongoing delivery issues.

Again, we regret any inconvenience this may have caused and look forward to serving you more favorably in the future.

Best Regards,

FedEx
Customer Answer
Date: 09/08/2025
Please forward to FedEx also, please.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Subject: Ongoing Delivery Issues - Urgent Attention Needed
Dear BBB/FedEx,
I am writing to express my ongoing frustration with the delivery process, specifically regarding the repeated issues with my packages being delayed or misdelivered. I recently received a response from FedEx representative ******, but I feel it is necessary to again address my concerns and the lack of consistency in the service.
On multiple occasions, my packages have been delivered to the wrong address. Each time, I have had to contact FedEx to request that the driver deliver my packages to the correct location. While I appreciate that the driver eventually makes the correction, I should not have to take such steps. It is extremely inconvenient and frustrating to have to follow up on shipments that should be delivered according to the proper process without any need for additional communication from my end.
I sincerely hope that these issues will be resolved and that future deliveries will be handled correctly and promptly. It is my expectation that this does not happen again, as it has been a significant inconvenience.
Thank you for your time and attention to this matter. I look forward to seeing improvements in the service moving forward.
Sincerely,
******** ******/******** *****
****************
***************

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