Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. On July 7th, 2**5 I purchased a car part from a **** supplier (part #**-13305-97835).A tracking number was provided (************) and the item was said to have been delivered on July 11th, and signed for by someone named Aani. There is nobody at that address named Aani.I requested further proof of delivery ie. a photo, but received no response.I filed a claim with FedEx for a refund, which was denied. They state that the shipper ***** seller) was the only person that could file a claim, and that the shipper has agreed that they would not file claims for their shipments.I have since re- contacted the seller to confirm this statement and have not received a response.

  

  Business Response

  Date: 09/02/2025

  Dear ****** *******:

  This is in response to your inquiry addressed to the Better Business Bureau.

  Our records show tracking number ************ was delivered at 11:49 a.m. on July 11, 2025.  We are unable to provide any additional information regarding the location of this package.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.

  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

   

  Respectfully,

  FedEx

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23816006
  
  I am rejecting this response because:

  its clearly obvious that the loss of this item has nothing to do with the shipper and therefore they should not be responsible for reimbursement. FedEx has already admitted (by tracking) that they received the package. The facts are:

  *the item was not received by anyone at that establishment
  *there is nobody there by the name of Aani

  *Fedex is unable to provide further proof of delivery (no photos of item delivery)

  For these reasons I am requesting a reimbursement.

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/03/2025

  Dear ****** *******:
  

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 882592501566.

  Because your financial arrangements were with the shipper, we ask that you contact the shipper for further assistance regarding reimbursement or a replacement.

  On behalf of FedEx, we regret any inconvenience you have encountered.
  

  
  Respectfully,
  

  FedEx

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23816006
  
  I am rejecting this response because:

  FedEx was the last company in possession of my missing package.

  The shipper confirmed that the package was received and shipped by FedEx and as such they are not accepting liability for the missing package.

  If my claim is not properly addressed, then it would appear that I have no choice but to seek legal counsel and start litigation.

  I have asked several times for FedEx to provide further proof of delivery and they have yet to comply with same.  And why should I contact the seller when I too have a FedEx account  and my claim/ funds can be  sent to the card that is associated with my account.

  And so I ask again:

  will you please provide further proof of delivery.

  please provide a photo of said item at the time of delivery.

  please provide a copy of the document signed by this person called Aani

  Sincerely,

  
  ****** *******

• Initial Complaint

  Date:08/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from ***** on August 15, 2025 and it said my package was supposed to be delivered between August 18-August 25. I have received no updates but on my shop app it says its been delivered but it hasnt been. It also says on my ***** app that it left the **** facility but had an ACI Logistix tracking number. I cant find it anywhere and have no idea where my package is as of right now and it hasnt not yet gave me an update or been delivered.

  

  Business Response

  Date: 09/02/2025

  Dear Ms. ***************** is in response to your inquiry addressed to the Better Business Bureau. 

  We are unable to track your package without a valid FedEx tracking number.  It should be 10 or more numbers without any letters.

  We suggest you contact the shipper to confirm a package has been sent with FedEx and if so, request the tracking number, and

  then you are able to track on at ************** or on **************************.  We called on September 2, 2025, and left a voice message.

  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and

  we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some glue from ***** which is overseas and it was shipped using FedEx. The estimated delivery date was set for Aug *****- 2025. The item was out for delivery on Aug ******* at 7:05 am to be delivered to 400 blackwater TRL. Caret, **. I got a notice stating that my order had been delivered at the above listed address on 8-26-2025 at 3:52pm. The item was not delivered as stated and the item listed on my email stated that item was delivered! The item was left at the front door, but not my front door, and a picture was taken of the item but not what was ordered by me from *****! I called FedEx twice concerning this matter, and no one was helpful at all. I was told sorry for trouble, we can not help you contact your shipper! All I have is just one tracking number and was told the tracking number does not match my item, I want to know where my order is and the correct tracking number! I paid for shipping and want FedEx to find my item! Why is there one tracking number for 2 different items and in 2 different states.? Why is this FedEx in ************** so rude and unwilling to help me on this matter?

  

  Business Response

  Date: 09/02/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 392453768065.

  Our records indicate this package was shpped to a different recipient and address, and we are not indicating any issues in the package scan history regarding switched labels.

  We suggest the shipper is contacted to confirm the correct tracking number for the delivery address.

  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:08/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on 8/16 a product a paid extra for fedex ground (2 day shipping). I order this on a Saturday and they state to give two business days for delivery so I expected delivery to be on Wednesday 8/20. I was shocked when I had gotten an email stating it had been shipped and would be at my home by 8pm on 8/18. Well 8/18 came and went and nothing was delivered, tracking was stuck on out for delivery. I gave it until 8/20 and tracking still stuck on out for delivery. I called fedex customer service and filled a missing package. The person I talked to was very nice and helpful and said she would put in a ticket and I would hear from someone soon. I asked how long and she said typically 24hrs. I never heard from anyone until 8/28 (8 days after placing a ticket). The person on the line said they talked to the driver and he stated he delivered the package and then tried to explain why the tracking was still stuck on out for delivery but I couldnt understand her. And she suggested I just reach out the the place I bought the product from. Attached is a picture of the tracking still today.

  

  Business Response

  Date: 09/02/2025

  Dear ***** ******:

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392165783461.
  

  We regret that your shipment has not been received.  Although additional research has been conducted, unfortunately, we are unable to provide any additional information.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  

  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

   

  Respectfully,

  FedEx

• Initial Complaint

  Date:08/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through FedEx I shipped a small package of gifts to ******. The Brazilian Custom Tax was $400 US for $30 worth of gifts. I went to FedEx and told them to have Brazilian Custom destroy the package and NOT to return it to me because I would not pay shipping costs back to the ***. FedEx has shipped the package back to me, against my document direction. I have a case number regarding the destruction of the package and my refusing to pay ****** to *** shipping charges. I called FedEx Customer Service located in the ***********. The FedEx Customer Service could barely speak English and had no idea what a FedEx generated case number was. I want FedEx to stop hounding me. The FedEx case number is C-201886791.

  Customer Answer

  Date: 08/28/2025

  FedEx Tracking Number: 392177320930

  FedEx Case Number: C-201886791

  

  Business Response

  Date: 09/02/2025

  Dear : ******* ******
  
  Im with the FedEx Service Recovery Team located at the Corporate Office in ********
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Thank you for bringing your concerns to our attention regarding tracking number ************ (the returns number) of the original tracking number 392177320930.
  
  Your concerns have been escalated for review by management, additional research is being performed, and we will follow up once research is completed. I have reached out to the local station asking them not to deliver this package and to destroy and the package has been stopped.
  
  We will intercept the billing but if you are billed please email me back and we will take care of it. 
  
  On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did not receive a package that fed ex said was delivered. They took picture in truck not at residence for proof .we have security cameras no fed ex drivers came to our house on said delivery time and day .we filed a complaint with fed ex they said our package was delivered so they could do nothing further. I said the driver took picture in truck not at my residence so he can't provide delivery proof.

  

  Business Response

  Date: 08/29/2025

  Dear ******* *****:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment tracking number ************ to your address of **********************************. 12458.
  
  I have researched this with the local station and have been advised that the driver stated the package was left at the mailbox of your location. It appears you did and have not located the package, at this time you will need to contact the shipper to advise them to reach out to FedEx for a claim.
  
  I regret that you have not been able to locate the package but our contract of carriage is with the shipper (payor of transportation charges), and according to our terms and conditions, our liability is to the shipper/payor. The shippers responsibility is to the recipient.
  
  We will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:08/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/22/25 8:26 AM fedex was paid for a expedited shipment of my item, and has breached the contract to have it here within the allotted time period. that should have been delivered on the 'Delivery details We'll add a delivery date as soon as your package starts moving.' well if FEDEX would release my package which is 'stuck' at their memphis hub somewhere, which cost me $1,094.48, they could get it to me, instead of giving lame excuses. I made my purchase for '10 Gram Gold Bar (Varied Condition. Any Mint) 1 item from ** *******' ORD-******* Tracking number ************. (AMG Operations, *****************************************************, ********** Label Created 8/22/25 8:26 AM. I paid jmbullion on 08-20-2025. They handed the item over to fedex on in *********, ** on *********, ** 8/22/25 5:29 PM Delivery updated *******, ** on Delivery updated on 8/24/25 7:43 AM. and no movement or notice sent to me since. it is now over 4 days overdue. I filed a complaint with fedex support with and received a support ticket: C-202908442 Open August 28, 2025. fedex has lost all credibility for me. They also broke their contract to send it within the 2 day period.

  Customer Answer

  Date: 08/28/2025

  What I have written in the complaint is what I experienced. I have nothing more to add. Here is the fedex tracking number:
  ************

  

  Business Response

  Date: 09/10/2025

  Dear Mr. ******* ******
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
  
  For more information, please refer to: *******************************************************************************.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/10/2025

  The merchant I bought the now-purloined item from has filed a claim with their loss insurance company. I am waiting for the conclusion of their investigation. I Thank the BBB for your help in this matter, and appreciate that you are a guardian for customers and businesses. Have a great week! 

  Customer Answer

  Date: 09/10/2025

   
  Date Sent: 9/10/2025 12:43:54 PM
  

  The merchant I bought the now-purloined item from has filed a claim with their loss insurance company. I am waiting for the conclusion of their investigation. I Thank the BBB for your help in this matter, and appreciate that you are a guardian for customers and businesses. Have a great week! 

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm unable to reach out to a 'real person' at FedEx to help me get my order delivered this being the second time of my package either being damaged, delayed, or lost. The first time, on August 24th, I received an email stating that my order was out for delivery, the following day, my order was damaged/unable to deliver. Following this, I've placed a secondary order with a delivery date of today, August 28th. Now the order is being delayed due to the Weather delay in *********** PA the weather in *********** ** is a beautiful 75 cloudy summer day!!! I would like to know the status of my order and what is wrong with the quality of FedEx, as it is unacceptable.

  Customer Answer

  Date: 08/28/2025

  I have been able to reach out to FedEx (a live person) since reaching out to BBB and per my conversation with them, my package never arrived at ***********, **....yet, it's set to arrive to my residence tomorrow. Should there be any additional troubles after tomorrow, I will reach out to BBB again. 

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was supposed to be delivered on 08/25/2025. I work from home and can hear the door all day. The delivery driver came to my building, but not my apt. In fact, he went to the complete opposite side of my building where there is no way for me to know he's there. So, instead of trying to find the correct apt he leaves a note with no information on it, and without even trying to find my house. I called customer service and they were no help at all. They made promises that my package would be delivered on 08/26/2025, and to the CORRECT address. I didn't receive my package. I didn't receive it on 08/27/2025 either ,as promised, after three more calls. Actually on 08/27/2025 the delivery driver did not even come to my apt complex at all; just stated he tried to deliver (which he did not) and decided to return my package to sender. Fedex is constantly failing to provide a quality service and competent drivers. I dont pay money to have things delivered just to be jerked around.

  

  Business Response

  Date: 09/04/2025

  Dear S ********:

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 883779295338.
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address of ******************  Your concerns have been internally reviewed and addressed by management.

  Tracking data show your package was picked up at 4:15 p.m. on August 29, 2025.  We will continue in our efforts to ensure future shipments are handled to your satisfaction.  

  On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.

   

  Respectfully,

  FedEx

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was picked up by FedEx on 08/13/2025. The item I ordered was shipped out of **** and FedEx had my package held at their ******** location for a week before shipping my package out to **********. I called FedEx and they opened up support ticket C-202042613 Ref-*****. Now my package appears to be going back and forth from ********** to ********. Per my ticket I was supposed to get an updated by 08/26/2025 and there still has been no update. Currently it is showing out for delivery in ******** which is two hours away from my current location. I still do not get why this has not been moved to their *********, ** location so it can be delivered.

  

  Business Response

  Date: 09/02/2025

  Dear Mr. ******************* is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 883539712222.  Our records indicate

  a proof of delivery on September 2, 2025, at 9:45 am.  We regret the delivery was delayed due to an incorrect zip code, that caused the misrouting of the package unitl corrected. 

  We called you on September 2, 2025, and left a voice message.

  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *******

  ***************

  ************************