Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,727 total complaints in the last 3 years.
- 5,322 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly asked this company to deliver my packages to my from door.. I even have it in my fed ex account that they should be delivered to my from door. They are repeatedly delivered to my garage and often to the wrong garage that I have to track down. When they take a picture of the package in front of the garage, all the garages look the same and they never include the number above the garage
Business Response
Date: 11/04/2025
Dear : *** ******,
Your report to the Better Business Bureau regarding tracking number ************ and others was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. Local management has contacted you and addressed this issue, moving forward your packages will be delivered to the front door.
We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*** ******25477 Saint *****Southfield, MI 48075Initial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 1, 2025, at 5:00 AM, I placed a sign on my door instructing FedEx not to leave the package scheduled for delivery today. However, upon returning home at 4 PM, I discovered that the package had been left at my doorstep, which has caused significant inconvenience and disappointment. This situation has resulted in additional work for me, as I now need to file a complaint. I attempted to contact FedEx customer service but was unable to reach anyone and was only led through automated phone menus. I request that this package be picked up and returned to the shipper. It is perplexing that the package was left despite my clear instructions to return it to the sender.Thank you for your attention to this matter.Sincerely, ***** ****Business Response
Date: 11/04/2025
Dear Ms. **************** is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, tracking number ********************** was shipped Ground Economy of which Shippers must be authorized to use, and is an efficient and timely way to shiphigh volumes of low weight, low value, less time-sensitive packages to residential customers. We understand you placed a sign on door instructing FedEx not to leave the package.
However, return to shipper is not an option for Ground Economy packages. Please see restrictions noted below. We suggest the shipper is contacted for return options.
The following features are NOT AVAILABLE for FedEx Ground Economy Delivery shipments:
Address Corrections
Hold at Location
Hold for Pickup (Hold at ************************ to Hold (RTH))
Re-direct to another address
Return to Shipper
Signature Required
Money Back Guarantee
Expedite or change service
Declared value
Hazardous materials service
FedEx Account Restrictions and Messaging
Multiple-piece Shipments
FHD Convenient Delivery Options
Alcohol or tobacco shipments
Collect on DeliveryPlease accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/04/2025
Complaint: 24094548
I am rejecting this response because:As a consumer, I am not informed about the various shipping options available. A consumer would not be privy to the stipulations outlined in the contract established with you and the shipping company. Due to the terms of this contract, the customer has to experience inconvenience. I placed a prominent sign on my door, which was disregarded by your driver. This situation has resulted in stress for me and has consumed my time in addressing this matter.
Sincerely,
***** ****Business Response
Date: 11/05/2025
Dear Ms. ************* is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, tracking number ********************** was shipped Ground Economy of which does not allow refusal for return to shipper upon delivery.We regret you were unaware of features of service before package was shipped. We suggest the shipper is contacted for additonal information..
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.Customer Answer
Date: 11/06/2025
Complaint: 24094548
I am rejecting this response because:
Sincerely,
***** ****Initial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Once again, received notice that I would be receiving a package today, November. 1st. Now, at 2:30pm it has magically switched to Monday, November 3rd with no notice to me as the recipient. I cant reschedule my days to accommodate their poor delivery routine.Business Response
Date: 11/04/2025
Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 885548100458. Our records indicate a proofof delivery on November 2, 2025, at 10:04 a.m. The delivery commitment was November 3, 2025. We regret you received a delivery notification providing an earlier delivery date.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Delivery was scheduled for October 31, 2025 but didn't arrive until November 1, 2025. One of the prescription bottles was completely broken open and all of the capsules spilled out. I don't understand how only one of the bottles were completely damaged and broken open out of 7 total bottles remained unbroken. Photo attached.Business Response
Date: 11/07/2025
Dear ***** ******,
Our records indicate that your shipment was delayed while being processed at our sorting facility. Also, we regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim. On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/08/2025
Complaint: 24094415
I am rejecting this response because: The bottle was complete broken open. Did an employee do it? Do you know?
Sincerely,
***** ******Business Response
Date: 11/11/2025
Dear ***** ******,
Our records do not reflect a damage scan which means no visible damage of the outer box was captured during transit. Unfortunately, we do not know how or when the damage occurred. Please contact your shipper for a replacement and they can contact FedEx regarding a claim.
Respectfully,
FedExCustomer Answer
Date: 11/12/2025
Complaint: 24094415
I am rejecting this response because: The package was in a plastic envelope bag which was folded and sealed with adhesive. Could it have been opened and resealed?
Sincerely,
***** ******Initial Complaint
Date:11/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/23/25, fed ex charged me for $40.25 for a service that previously had no cost. When requesting thr pick up, there was absolutely no disclosure of any cost to this service or amount or an email after I submitted the request. There is absolutely no way that I would have spent $40.25 on a pickup of an item that costs a fraction of that The lack of stating the potential cost before and during the request BEFORE we submit it is a very deceptive practice. How is this even permitted? I only found out about the charge when I viewed my credit card statement (besides not telling me the upfront costs, there was no mention of this being charged to my card on file, which I have now deleted because of the deceptive business practice of not disclosing the cost of a service and just charging me). A simple search of social media shows that this deceptive practice happened to many. I would like a refund for this charge They should also show upfront costs and not charge an undisclosed number to customersBusiness Response
Date: 11/07/2025
Dear **** ************,
A one-time credit has been applied to your account in the amount of $40.25 for invoice# *********. We regret any inconvenience you have encountered. Please reference this link ********************************************************************************** regarding the new pricing and rating structure for parcel pickups effective August 18, 2025. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. While I Have not received the credit yet, I trust they will process this in a timely manner
Sincerely,
**** ************************************************Initial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an items from a store. My settings says to place by garage instead of front door. Yet the item was delivered at front door. When I asked the driver why it wasnt delivered by garage. He said why would I it was a small item. Small items can be stolen too.Business Response
Date: 11/05/2025
Dear Mr. ********************* is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 394849420762. Our records indicate a proof of deliveryon November 1, 2025, at 2:13 p.m. We regret the driver released the package to the front door instead of garage as requested. This information has been discussed with driver and there should not
occur again. We called on November 5, 2025, and left a voice message.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear FEDEX Customer Service,I am extremely dissatisfied with the way my shipment has been handled and must request that immediate action be taken. Please refer to the detailed information below:Main Tracking Number for the batch of 34 shipment boxes: ************ Investigation Tracking Number for the missing one shipment box: 884650059394?Shipment Date: September 24, 2025 According to your system, the last update was on October 31, 2025 (Arrived at FedEx location *********, IN). It should have been delivered with other 33 pieces on 10/30, but now it has been sent to *******, far away from ****************. And it seems that FedEx has not yet realize this mistake, and very likely to deliver it to a wrong address soon. Even though it could be retrieved and returned to my address, it will take another several days.This shipment is of critical importance, and such a delay and mistake is unacceptable. I request that an immediate investigation be conducted to locate this package and that a clear explanation be given for the delay and mistake, along with a specific delivery timeline.If this issue is not resolved promptly, I will have no choice but to escalate the complaint further, including submitting a formal grievance and reporting it to consumer protection agencies.I expect to receive a written response within 48 hours, including the requested information.Attached photo is the whole delivery of 33 pieces at my address on 10/30.Business Response
Date: 11/06/2025
Dear **** ****,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of FedEx tracking number ************. Our records show that there were multiple barcodes on the outer packaging for this shipment which caused it to be routed to the ***********
The issue has been corrected and this shipment is now on a trailer out of *********, heading back to the **********. I will be happy to continue monitoring this for arrival in **********, and follow back up with you to advise on when you can expect delivery.
Following up to advise you that FedEx tracking number ************ delivered on November 6, 2025 at 10:30 a.m.. A delivery notification was also sent to your email address.
On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more satisfactorily in the future.
Warmest Regards,
FedExInitial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a baseball cap from *******. Around $65. The FedEx delivery driver lied about the address being wrong. He was stuck in traffic behind an accident and just decided to skip some stops. I called because there was a "delivery exception". The customer service agent garunteed that my package would have an attempted delivery today and I was garunteed to have my package that day. 10:37 pm tonight and still no package. According to tracking now my package was returned to the FedEx facility 5 hours ago. I tried calling and the system refuses to give me access to any live person. FEDEX set up a system that blocks customers from getting any substantial answers. A phone number that gets you no real information. A website that offers less. And just a shrug of "you'll get it whenever." I paid hard earned money for this and not getting any response from this company at all after being lied to by their employee.Customer Answer
Date: 11/04/2025
FEDEX stated that they delivered the package. A day late. I was told when I called on the 31st that the package would be delivered that day! That they would reattempt. And yet they just lied to hold me off for a bit while they just waited to deliver the next day. Completely unprofessional. If they had told me it would be the next day then that would be one thing. However they lied and guaranteed it would be delivered on the 31st. They lied!Business Response
Date: 11/04/2025
Dear *** *******,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of FedEx tracking number ************, and for the inability to speak with Customer Service. Over the years, FedEx has transitioned more to self-service options which are available on our website (******************************).
Our records show that part of the apartment number was indeed missing from this shipment, and had to be corrected. This shipment delivered on November 1, 2025 at 1:51 p.m.
Original Address:
*** *******
*********************************************************
******, TX 750351101
New Address:
*** *******
***********************
APT 1034
FRISCO, TX 75035
On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more satisfactorily in the future.
Warmest Regards,
FedExCustomer Answer
Date: 11/04/2025
Complaint: 24092513
I am rejecting this response because:I was lied to by an agent of their company. When I received a notice that there was a delivery exception I called within minutes. I was told by the FEDEX phone person that I would most assuredly have my package today. That they would re-attempt delivery and that she guaranteed I would have my package that day 10/31. They lied.
Sincerely,
*** *******Business Response
Date: 11/05/2025
Dear *** *******,
This is in response to your rebuttal inquiry addressed to the Better Business Bureau.
We are not certain that the incorrect address information was posted, for FedEx tracking number ************, when you spoke with Customer Service Agent, Mayan, on October 31, 2025. An Opportunity for Improvement has been forwarded to her manager, to be addressed internally. The manager will be able to listen to the call and take the appropriate actions.
This shipment was not delayed because the driver was stuck in traffic. It was indeed delayed due to missing apartment number information. Sameday reattempts are not possible for FedEx Ground Economy shipments.
Original Address:
*** *******
*********************************************************
******, TX 750351101
Updated Address:
*** *******
***********************
APT 1034
******, TX 75035
On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more satisfactorily in the future.
Warmest Regards,
FedExInitial Complaint
Date:10/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some replacement parts through Ashley ********** It took a lot of effort to find an employee that could help my find the parts I needed for the older model bed. They chose FedEx to deliver the package which was completed on 10/23/2025. The driver left the package on the back of a car in the driveway and the package was subsequently stolen. When I called FedEx for assistance, they literally said it was not their problem since the sender only chose ground delivery, which I have no control over. They're basically telling me I have to get with the sender, ****** Furniture, about their driver's decision to leave my package out in the open to be stolen while I was inside waiting for these much-needed pieces.Business Response
Date: 11/05/2025
Dear **** ****:
This is in response to your inquiry addressed to the Better Business Bureau.
Although additional research has been conducted by local management, unfortunately, we are unable to provide any additional information. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:10/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am an Amazon shipper. FedEx overcharged me by falsifying the shipping weight and dimensions of my shipment. I was charged and additional $494.46 due to their audit on an item have shipped more than 10 times and FALSIFIED the weight and dimensions of my package. This is hurting my small business. My items are shipped in original manufacturers boxes. My item weighed 40lbs however FedEx stated the weight was 120lbs I am requesting ****** be contacted and this amount me credited back to my account within 30 daysBusiness Response
Date: 11/04/2025
Dear ****** *********:
This is in response to your recent inquiry addressed to the Better Business Bureau.
The freight charges of $549.73 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number 394156926377. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
As a goodwill gesture, credit of $465.97 has been applied to the shipment. Please directly contact ****** for future assistance and there will be no additional gesture of goodwill credits for 2025.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedEx
Customer Answer
Date: 11/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** *********, OH 45231
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