Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,727 total complaints in the last 3 years.
- 5,322 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a baseball cap from *******. Around $65. The FedEx delivery driver lied about the address being wrong. He was stuck in traffic behind an accident and just decided to skip some stops. I called because there was a "delivery exception". The customer service agent garunteed that my package would have an attempted delivery today and I was garunteed to have my package that day. 10:37 pm tonight and still no package. According to tracking now my package was returned to the FedEx facility 5 hours ago. I tried calling and the system refuses to give me access to any live person. FEDEX set up a system that blocks customers from getting any substantial answers. A phone number that gets you no real information. A website that offers less. And just a shrug of "you'll get it whenever." I paid hard earned money for this and not getting any response from this company at all after being lied to by their employee.Customer Answer
Date: 11/04/2025
FEDEX stated that they delivered the package. A day late. I was told when I called on the 31st that the package would be delivered that day! That they would reattempt. And yet they just lied to hold me off for a bit while they just waited to deliver the next day. Completely unprofessional. If they had told me it would be the next day then that would be one thing. However they lied and guaranteed it would be delivered on the 31st. They lied!
Business Response
Date: 11/04/2025
Dear *** *******,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of FedEx tracking number ************, and for the inability to speak with Customer Service. Over the years, FedEx has transitioned more to self-service options which are available on our website (******************************).
Our records show that part of the apartment number was indeed missing from this shipment, and had to be corrected. This shipment delivered on November 1, 2025 at 1:51 p.m.
Original Address:
*** *******
*********************************************************
******, TX 750351101
New Address:
*** *******
***********************
APT 1034
FRISCO, TX 75035
On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more satisfactorily in the future.
Warmest Regards,
FedExCustomer Answer
Date: 11/04/2025
Complaint: 24092513
I am rejecting this response because:I was lied to by an agent of their company. When I received a notice that there was a delivery exception I called within minutes. I was told by the FEDEX phone person that I would most assuredly have my package today. That they would re-attempt delivery and that she guaranteed I would have my package that day 10/31. They lied.
Sincerely,
*** *******Business Response
Date: 11/05/2025
Dear *** *******,
This is in response to your rebuttal inquiry addressed to the Better Business Bureau.
We are not certain that the incorrect address information was posted, for FedEx tracking number ************, when you spoke with Customer Service Agent, Mayan, on October 31, 2025. An Opportunity for Improvement has been forwarded to her manager, to be addressed internally. The manager will be able to listen to the call and take the appropriate actions.
This shipment was not delayed because the driver was stuck in traffic. It was indeed delayed due to missing apartment number information. Sameday reattempts are not possible for FedEx Ground Economy shipments.
Original Address:
*** *******
*********************************************************
******, TX 750351101
Updated Address:
*** *******
***********************
APT 1034
******, TX 75035
On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more satisfactorily in the future.
Warmest Regards,
FedExInitial Complaint
Date:10/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some replacement parts through Ashley ********** It took a lot of effort to find an employee that could help my find the parts I needed for the older model bed. They chose FedEx to deliver the package which was completed on 10/23/2025. The driver left the package on the back of a car in the driveway and the package was subsequently stolen. When I called FedEx for assistance, they literally said it was not their problem since the sender only chose ground delivery, which I have no control over. They're basically telling me I have to get with the sender, ****** Furniture, about their driver's decision to leave my package out in the open to be stolen while I was inside waiting for these much-needed pieces.Business Response
Date: 11/05/2025
Dear **** ****:
This is in response to your inquiry addressed to the Better Business Bureau.
Although additional research has been conducted by local management, unfortunately, we are unable to provide any additional information. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:10/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am an Amazon shipper. FedEx overcharged me by falsifying the shipping weight and dimensions of my shipment. I was charged and additional $494.46 due to their audit on an item have shipped more than 10 times and FALSIFIED the weight and dimensions of my package. This is hurting my small business. My items are shipped in original manufacturers boxes. My item weighed 40lbs however FedEx stated the weight was 120lbs I am requesting ****** be contacted and this amount me credited back to my account within 30 daysBusiness Response
Date: 11/04/2025
Dear ****** *********:
This is in response to your recent inquiry addressed to the Better Business Bureau.
The freight charges of $549.73 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number 394156926377. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
As a goodwill gesture, credit of $465.97 has been applied to the shipment. Please directly contact ****** for future assistance and there will be no additional gesture of goodwill credits for 2025.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedEx
Customer Answer
Date: 11/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** *********, OH 45231Initial Complaint
Date:10/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 31OCT25 at 1400 local (MST) package was listed as attempted to deliver but customer was unavailable. I drove to the FedEx *********** on ************************************ and asked to pickup the package because the driver did not attempt to deliver like the instructions stated. The facility worker stated the driver waited to get entry on the military installation and after 2 hours decided to leave. *** and **** also waited and still was able to deliver packages. The worker also stated the driver will be back by 1600 local so I can pickup the package. I asked why the driver didnt wait longer to get access to the military installation if they would be done with their route by 1600. The worker stated other packages needed to be delivered. The driver could easily have waited 2-4 more hours (if needed) to ensure the packages in their route was delivered. Instead they chose to be lazy and scummy. Elected to state the person was unable to accept or that the business is closed. The deception is unacceptable and needs to have remedial actions. Both the facility worker and driver need to be reprimanded and should require additional training.Business Response
Date: 11/07/2025
Dear ******* *********:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 885526413440. Your concerns were brought to the attention of the local Senior Manager responsible for our FedEx operations in ****** and addressed internally with the driver serving your area.
Tracking number 885526413440 shows this was picked up at 11:16 a.m. on November 3, 2025.
On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 11/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* *********Clovis, NM 88101Initial Complaint
Date:10/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wed 10/29/25 I ordered photography equipment from a NYC store and paid for expedited overnight shipping. The NYC store did everything correct. FedEx was the shipper and sent me notice the package - signature required - was to be delivered on Thursday, 10/30/25. On Thursday 10/30/25 at 12pm I rec'd an email stating delivery was not made since no one was at home to receive and sign for it. A picture of the driveway showing both our vehicles parked came with the notice. The driver never got out of the truck to knock on the door or ring the doorbell. No FedEx deliver attempt slip was left. My wife and I were home at the time. I called FedEx Customer Service to complain and file a case. Today a second delivery attempt was supposed to happen, but I was at the front window at 11:30am and watched the FedEx truck drive by the house with no effort to stop. Again, the driver reported no one was home to sign for and take delivery and FedEx sent me an email with photo showing both vehicles in driveway. The value of the purchase is +$7K.Business Response
Date: 11/05/2025
Dear : ******* *****,
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. The local management has advised me that they did contact you and addressed this issue. Moving forward proper procedures will be followed when delivering packages.
We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* ***************************************Initial Complaint
Date:10/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped a package with FEDEX and they destroyed it in transit where they could not deliver it nor return it back to me. I had $100 insurance on the package and they have denied my claim. I had phoned it several times and they assured me that I would be compensated and this morning 3 days later I receive an email that my claim has been denied.Claim # C-210062715Business Response
Date: 11/05/2025
Please see attached.Customer Answer
Date: 11/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* ***************************Lincoln, ON L3J 1W1 ******Initial Complaint
Date:10/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a nametag on October 24 online as no local store can do this. No phone call. No email for status.Called today and was transferred to 10 different people at FedEx. I was denied the opportunity to speak to a manager. When I had a human contact, they had to email their printing department for status or a refund. WHY?I needed the nametag for a medical event for Saturday Nov 1 and they had 5 business days to get me the name tag. I am requesting the name tag for free for inconvenience, frustration, anger, anxiety, and stress with a full refund.Customer Answer
Date: 10/31/2025
I swear the customer service ineptness of BBB and FEdex. How does BBB not READ the complaint? Phone: **********
Street address:
State:
City:
Zip: 74012
Country:
Description of complaint:
I ordered a nametag on October 24 online as no local store
can do this. No phone call. No email for status. Called today
and was transferred to 10 different people at FedEx. I was
denied the opportunity to speak to a manager. When I had a
human contact, they had to email their printing department
for status or a refund. WHY? I needed the nametag for a
medical event for Saturday Nov 1 and they had 5 business
days to get me the name tag. I am requesting the name tag
for free for inconvenience, frustration, anger, anxiety, and
stress with a full refund.
Account/Order/Tracking number:
2010536903181090
Money paid to business:
21.47I can clearly print BBB complaint and see the ORDER NUMBER i have attached the receipt. The issue is not the package, I ordered an item off the website for their print shop. There were to print and send out by October 30 as clearly stated. I WANT A REFUND! Look at the receipt. This will not arrive in time for me to have on my trip November 1, thus I ordered on October 24 and they were to expedite the item by October 30 Please ... does anyone read or understand English. I provided you the order number now you have this information and the attached information. The next step is to file a consumer complaint with the Attorney Generals' office of the ineptness of BBB and Fedex
Business Response
Date: 11/06/2025
Dear Dr. ********************* you for your inquiry submitted to the Better Business Bureau.
Our records confirm that the purchase order number ****************, for which you requested a refund, was processed through our Online Services. We have contacted the relevant location to assist with your complaint and refund request.
I have been informed that a full refund of $21.47 has been issued to your account.
Additionally, your concerns regarding the customer service experience you encountered while inquiring about your purchase have been escalated to management. The interactions you described with our agents will be reviewed internally to ensure appropriate action is taken.
On behalf of FedEx, we sincerely regret any inconvenience this may have caused you. We remain committed to providing you with satisfactory service in all future shipments.
Respectfully,
FedExInitial Complaint
Date:10/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an item from ******* in *****. They shipped the package and it was picked up by FedEx on August 27, 2025. It is stuck in *******************, ** since August 27 with no movement. FedEx claims the tracking number is invalid, yet it is fully recorded on their website and shows the package in their possession in ********************FedEx online tools and virtual assistant are useless for seeking information and filing a report. I called customer service and got a gentleman that was clearly from an out of country call center. He kept saying to contact the seller. I already did that and they cannot locate the package either, it's in FedEx's possession. The customer service agent, kind, yet not actively listening to the issue and kept telling me to do what I already did. The agent would not file a claim on my behalf. This is FedExs fault, not the vendor. The vendor made a concession with me since FedEx is not helpful but ultimately we want our package back.Business Response
Date: 11/03/2025
Dear Mr. ******************* is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number ***********, and although a pickup scans is notedin system on August 27, 2025, for the International shipper, this package did not move through our system, and does not appear to have been tendered to the driver, and should be at shipper location.
There is no additonal information we can provide and suggest they are contacted. We called on November 3, 2025, and left a voice message.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/03/2025
Complaint: 24089716
I am rejecting this response because: it is noted as picked-up by FedEx. Therefore there shouldn't be anything additional needed from myself or the shipper. It's not their fault that it was picked up and FedEx did not tender it to a driver. Find the package and send it on or return it to the seller.
Sincerely,
******* *******Business Response
Date: 11/03/2025
Dear Mr. **************** is in response to your inquiry addressed to the Better Business Bureau.
As previously advised, The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number ***********, and although a pickup scans is noted
in system on August 27, 2025, for the International shipper, it did not move through our system.Our contract is with the Shipper and if package was pickup from their location they will need to begin a Claim. There is no additonal information we can provide.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/03/2025
Complaint: 24089716
I am rejecting this response because: you should be initiating the claim regardless of shipper or recipient. The package is stuck in your world, not theirs, not mine.
Sincerely,
******* *******Initial Complaint
Date:10/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My brother is on hospice; they deliver his medicine via FedEx . Driver ****** is supposed to take package to door and get a signature. He NEVER takes package to the door and leaves it by mailbox across a 2-lane highway. Not only have many family members complained, but the hospice nurses and even the pharmacy have made complaints to Fedex . Now ****** is not even delivering the packages, he just drives by and send an update package is being taken back to his pickup location??? This pain medicine and other medicines my brother requires due to being in stage 4 stomach cancer and on hospice? No matter how many times someone calls and complains NOTHING is done about this issue ???Business Response
Date: 11/03/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 459831354300 and other packages that have beendelivered to your mailbox, instead of driver delivering to door and obtaining signature for these RX packages. We regret this continuous issue. It has been addressed with the drivers to insure
packages are delivered property. We called you on November 3, 2025, and left a voice message.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx has failed to deliver a 137-lb piece of furniture that was properly addressed to my unit door in a second-floor walk-up building in *************, **. Despite my availability and clear communication, drivers repeatedly refused to carry the package to my unit door, falsely reporting that I 'refused delivery.' I have filed two official FedEx tickets, spoken with multiple representatives, and attempted to email FedEx Executive Relations (messages were returned as undeliverable). As of this filing, I am still not in receipt of my package, and FedEx has not provided a reasonable resolution.Detailed Timeline Date October 21: Original shipment (Tracking # ************) delivered to front of building, not to unit. Driver advised me to 'find someone to lift it.' I filed a ticket with FedEx Customer Service.Currently: Package remained at front of building; no further delivery attempt to my unit.October 23: Seller reshipped replacement item at discount (Tracking # ************), marked 'Signature Required.'October 29: Driver arrived, stated he could not carry the 137-lb package upstairs to my unit door, left without presenting the package for signature, and later marked shipment as 'refused.'October 30: I contacted FedEx; a new ticket was opened, and I was told the driver would return. No delivery occurred. FedEx confirmed both tickets are open but has not arranged redelivery or upgraded the shipment to 'team-lift' or 'inside delivery.'October 31: Attempted to escalate via *********************************************** but all messages were returned as undeliverable.Current Status The package remains undelivered. I have two active FedEx tickets with no meaningful follow-up or corrective action. FedEx customer service continues to claim the shipment was 'refused,' which is inaccurate. I am physically unable to lift or move a 137-lb package up a flight of stairs, and Hold at Location is not a viable option.************ And ************Customer Answer
Date: 10/31/2025
Here is the tracking information that was submitted previously in the complaint:
885217718600 And 885441133121
Business Response
Date: 11/05/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 885441133121. Our recordsindicate a proof of delivery on November 5, 2025, at 10:55 am. We regret the delay due to driver not attempting delivery at apartment number.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/05/2025
Complaint: 24088807
I am rejecting this response because: the package was not delivered to my door. The attached image shows that the driver delivered the current (************) package to the right of the former package (************). The image is taken from the intended doorway and shows that the new package was left approximately a feet inward from the original package, both at the base of the stairway. I also attached my most recent communication with the seller who issued a refund thinking that the package was on its way back to their facility.On Monday, November 3 when I spoke with ****** *************) at FedEx in ************* regarding the logistical issue, she advised me to call her if there was an issue with the delivery. The package had updated delays yesterday and I waited until today, 11/5/25 to call and the number has repeatedly ran until I forwarded to a system message advising me to enter my ID.
Sincerely,
******** Baker ******Business Response
Date: 11/06/2025
Dear Ms. *************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number 885441133121.We regret the package was still not delivered correctly on November 5, 2025, and the Ground facility manager will be contacting you to discuss further.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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