Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx was scheduled to deliver a package to me. I didn't expect any issues, because my regular driver does an excellent job, and I haven't had any problems with them, since he has been on my route. Well this day, I did not have my regular driver. The tracking marked the package as delivered, and a photo of the package was on the tracking. The driver said the package was delivered to my front door, but the photo does not show my front door. It appears the package was place in a pile of trash! I will attach it. I called FedEx to complain, and let them know I did not get the package, and that pic was not my property. I suggested they look at pics from my regular driver to see what my porch looks like. I am a senior, disabled woman, and all of my packages are to be placed on my front porch. They started a case on the package to attempt to find it, and I heard back from them, today. They claim the package could not be delivered, because my house was surrounded with garbage, and they suggested I arrange to pick up the package from FedEx. All lies! My house is NOT surrounded by trash. There is NO TRASH, and that package cannot be picked up, because it was left in what looks like trash. FedEx does not have it! I am not concerned about that package at this point. I contacted *******, and they refunded my money. ******* can deal with them. What I AM concerned about is future deliveries from FedEx! I have been through this with them before, many times, before I got ******* as my regular driver. I don't know if he is just on vacation, I hope that is the case, but I want to be sure if I do not get him back, that I do get a good, honest driver who always follows instructions! I included 2 pics. The one from this complaint, in garbage, and one taken by *******, my regular driver, after he properly delivered a package. You can see there is no trash surrounding my house.

  

  Business Response

  Date: 07/18/2025

  Dear ****** *****,
  
  Your concerns were forwarded to local management for review. Local management has advised they have reached out to you to ensure this does not happen again.
  
  We regret any inconvenience this has caused and look forward to serving you more favorably in the future.
  
  Best Regards,
  
  FedEx

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  I received a phone call from Fed Ex and have been assured the info I gave them will be put on my file, and better directions to my house will be given to drivers. I will add that I have received packages from Chewy, delivered by Fed Ex yesterday and today, and they were placed on my porch, as instructed, so hopefully we are good.

  IF this happens again, I will call the phone number provided to me, and if that does not resolve things, I will be back!

  
  Sincerely,
  
  ****** *****

  ***********************************

  ***********, ** 40965

  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date was Monday, June 30th 2025 Amount of Transaction was $296.47 I placed an order for a pair of Headphones via **** The package noted it was delivered on July 3rd, 2025 The package was stolen as Fedex delivered it to an unsecured location in my apartment building. I followed all procedures to file a claim with them. They then admitted that they sent the wrong driver on this day who doesn't have access to my building. They then closed my claim case and told me to contact the Shipper to have them file a claim. The shipper wont do that because they have never had success filing claims with Fedex. Ive tried working with Fedex many times to get this solved and they just wont help at all. I also contacted my credit card company to do a charge dispute but they told me they cant do that in this situation. This is my last resort to place it into your hands. This is $300 I worked hard for and I am just absolutely impressed with how unaccountable a company like Fedex is being on this.

  

  Business Response

  Date: 07/18/2025

  Dear ****** *******:
  
  This is in response to your complaint addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ***********************************************
  
  Local Management has been advised of your concerns and addressed this with the driver, according to our records the package was delivered correctly and per the commit.
  
  According to FedEx Service Guide under Terms and Conditions: FedEx may release the package with no signature at a residential address if none of the FedEx Delivery Signature Options are selected.
  
  You may consider registering for FedEx Delivery Manager at ****************************************************************** FedEx Delivery Manager helps you to keep track of packages, arrange to pickup them up at a nearby location, get delivery notifications and much more.
  
  Our contract of carriage is with the shipper (payor of transportation charges), and according to our terms and conditions, our liability is to the shipper/payor. The shippers responsibility is to the recipient.
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered the package to the wrong address and the person who lives there will not open the door to talk to us. FedEx has closed the case and will not retrieve the package or pay for it.

  

  Business Response

  Date: 07/25/2025

  Dear Mr. ********************* is in response to your inquiry addressed to the Better Business Bureau. 
   
  As was discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment  traveling on package tracking number 390937349729.  Our records

  indicate a proof of delivery on July 14, 2025,at 11:55 a.m., however we understand you did not receive, and advised that package was misdelivered to a neighbor.  The Ground facility manager 

  called on July 23, 2025, and discuss with **** *********, who advised another package was shipped by the shipper and received.  The driver attempt to retrieve package, and was unsuccessful,

  however if we obtain package it will be returned to shipper,  Also, we called on July 24, 2025, and left a voice message.

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with 2 day shipping, my package was at the local Fedex hub at 7AM on the 16th I was suppose to receive the package by July 16 2025, at 3 pm that day I called Fedex and a person from the escalation department Guaranteed that I would receive the package by 8PM that evening on the 16th, At 9PM I still had not received my package and called Fedex back. They could not give me an answer why and to call back the next day. I called again at 9AM on the 17th and was told they did not know when I would receive my package. I need this package very bad and was guaranteed I would get it on the 16th and did not!

  

  Business Response

  Date: 07/18/2025

  Dear ***** *****:
  
  Your report to the Better Business Bureau regarding tracking number was ************ received. 
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility in ***********  ************* reflects that the shipment was delivered at 11:39 a.m. on July 17, 2025.

  Your concerns regarding your poor customer service experience while inquiring about the status of the shipment have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx,please we regret any inconvenience you were caused.  We will continue in our efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully,

  FedEx

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered through a company that uses fedex as their delivery service and paid $179 for shipping, the item was supposed to be here July 10th, a driver came but did not have the item on his truck, I waited till the next day (July 11th), a driver pulled up to my mailbox, was there for a minute and then drove away without trying to deliver my package, even though I had a family member on the porch waiting for them to pull in by the gate. I called minutes later the main phone number for fedex and they said sorry, you'll have to wait till the 14th now. On June 14th I was on my porch and the driver sped past my house. I called a few minutes later and they said it should be there by 8pm. On June 15th he never came through at all. I called again and they said we'll see what's going on and make sure it's delivered tonight. Today(July 16th) it doesn't say it's coming anymore, just says we'll update you when it moves. When I had mentioned about a partial refund for the shipping considering the driver is purposely doing this now, they said I'd have to get it from the company I ordered from even though they are the ones who got the money for shipping. I now would like a full refund for shipping along with my package.

  Customer Answer

  Date: 07/17/2025

  They have finally brought my item yesterday, I just have to try to get them to refund me now atleast partial for the shipping. It was a different driver who finally brought my package since the one driver would not bring it. 

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a pet medication on ************ and had to pay for 2 Day Express shipping with FedEx which Hardy Paw charged me $37 for. ***** Paw said that it would hopefully arrive on Saturday 7/12, but at the very latest, on Monday. It did not arrive on Saturday or Monday. On Monday, FedEx said that the order was delayed and would arrive on Tuesday between 5 and 8 PM, and then on Tuesday, they said the order was delayed and would arrive on Wednesday between 5 and 8 PM, which it did 7/16, but that is not 2 Day Express shipping. This was for my dogs medication that if he doesnt have can cause deafness, and it must be refrigerated or on ice at all times, but once it arrived so many days late, the ice packs were at room temperature which was 71, and the expensive medication had to be thrown out. Now Ill have to buy a second time, this time from my vet and bypass the nightmare that FedEx is. When I called their customer service the first time, somebody picked up right away and asked for my first and last name, and then it just went silent, and I kept saying, Are you still there? I cant hear you at all. This went on for over 3 minutes. Eventually I said, Im gonna hang up and call you back, but also heres my phone number, so please call me back if I cant get a hold of you. I hung up and immediately dialed back and was on hold for 32 minutes before I gave up.Then to make the experience even richer, I went online to file a claim, and FedEx requires you to create an account, which for some reason you need to enter your credit card information just to create the account even if youre not paying for any service, and then when I clicked to file a claimmultiple timesthe page just read System Error. Complete lies about their shipping times and nonexistent customer service. They are crooks who could care less that their highly delayed shipping times could cause irreversible and permanent damage in my dog.

  Customer Answer

  Date: 07/17/2025

  Please forward my complaint to FedEx, as I have tried multiple times through multiple venues to contact their customer service to no avail.

  

  Business Response

  Date: 07/18/2025

  Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 390946890210.  Our records indicate a proof

  of delivery on July 16, 2025, at 5:12 p.m.  Based on the ship date of July 11, 2025, for FedEx 2 day service, weekends are not included, the commitment was July 15, 2025, anytime by 8:00 pm.,

  to residential address.  We regret the delivery was extended due to delay at ***************, and we understand the package included important pet medication.

  The shipper sent this package on their billing information, so we suggest they are contacted for a refund.  

  Also, we regret your experiences when seeking assistance at the ***** number and will review further.

  All Claims are settled with the shipper, must be filed on **************************, and an account number is required for that process.  Claims are related to loss or damaged packages only, not refunds.

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a package that was to get delivered on July 11th. The driver delivered it to the wrong apartment. Im not getting any cooperation from the company.

  Customer Answer

  Date: 07/17/2025

  As of July 17th at 8:26am, the package has not been received 

  

  Business Response

  Date: 07/23/2025

  Dear ***** *******,
  
  Local management has advised they have reached out to you regarding your shipment. Unfortunately, they were unable to retrieve the package. We recommend you proceed with the claims process per my last email.
  
  We regret any inconvenience this may have caused and look forward to serving you more favorably in the future.
  
  Best Regards,
  
  FedEx

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23609388
  
  I am rejecting this response because: they have not refund me the purchase and the mail of the package.  They are asking for receipts when they have brought the receipt up themselves.   Why does this process takes so long when you knew within 2 days there was a mistake on your driver?
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/29/2025

  Dear ***** *******.
  
  According to our records your claim has been paid. You will receive a letter from our ***************** with the details and how the claim will be paid.
  
  We regret any inconvenience this may have caused and hope to serve you more favorably in the future.
  
  Best Regards,
  
  FedEx

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23609388
  
  I am rejecting this response because: has not been paid as of July 29, 2025
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of a bed from ******* ( which uses FedEx). After 2 weeks of repeated texts by FedEx that the bed was coming, but would never show up. So when I called to cancel the order, ******* said they couldnt because I had a delivery date. Each day the tracking said it was out for delivery and Tazar was my driver. 13 consecutive days no bed. Finally I got a refund because nobody could tell me where my merchandise even was. And of course after I canceled the order, then instead of routing it back to the company like FedEx was supposed to, they tried to deliver it to my residence. ( January 2025). I recently purchased a swing from **********, who uses FedEx. Same thing happened. Each day I would get an update text that it was coming, only followed by another that it was now coming the next day. After the 6th day a FedEx truck showed up to deliver, except there was no swing even on his truck. So once again I called and got a refund. The order was cancelled and supposed to return to sender. But FedEx delivered it to my house anyway. Nobody will contact me as to when it will be picked up. So I have this enormous box taking up space in my garage. In my opinion, FedEx uses underhanded business tactics with their customers. The *********, Ohio terminal is who is responsible. I wanted to report this to make the BBB and consumers aware.

  

  Business Response

  Date: 07/17/2025

  Dear ******* ****:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding the automated text concerning the status of your package has been noted and will be addressed internally.
  
  The concerns regarding issues with Customer Service not being able to provide you with status is being addressed as well. and has been brought to the attention of Customer Service management
  
  We appreciate you bringing these concerns to our attention and please accept my apology for the service you received while requesting assistance for the status of you package.
  
  I did contact local management to have the packages picked up and was advised that the shipper is handling those request.
  
  On behalf of FedEx, we regret any inconvenience you encountered. We sincerely hope we have more opportunities to satisfactorily serve you in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for overnight shipping and their e-mail says they will deliver before 12 noon on Tuesday. I waited at home all morning but no delivery. Subsequently, I have received emails saying they tried to deliver but no one was home, thats a lie. Now, 48hrs later I am still waiting. I want the service I paid for. Shipping was ***** $, the items are time sensitive and dont tell me you tried to deliver when I know I am being lied to.

  

  Business Response

  Date: 07/18/2025

  Dear ***** *****,
  
  Yes, tracking number ************ was delivered on July 17, 2025 at 11:56 a.m.. Also, your concerns were escalated to the courier's management team to prevent future issues with deliveries to your address.
  
  On behalf of FedEx, we extend our sincerest apologies for the inconvenience this has caused. We look forward to servicing you more satisfactorily in the future.
  
  
  Warmest Regards,
  
  FedEx

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *****

  *********************

  Guthrie, OK 73044

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A FedEx package was shipped on 7/11/25 with tracking number ************. It was shipped 2-day delivery, so the expected delivery date was 7/15/25.On 7/15/25, I received a tracking update that the package was out for delivery and estimated to be delivered between 10:30am and 2:30pm. I was able to click a link that showed a delivery map that said that the FedEx Driver ******** (I think was the name) was on his way. I kept refreshing the map all day, watching him drive around my area and right past my area. Then at almost 3pm, I received a tracking update that was a delivery exception that said that the package had attempted to be delivered but that "Customer not available or business closed". This was a complete lie. The driver took a picture of a doortag (attached) that wasn't even left behind - it was something that he took from his van on his seat. He never attempted to deliver the package. The building was open, the elevator was operational, and we had employees in the office the whole time, including myself. I called FedEx support immediately and asked that they attempt to redeliver the package as it was a lie that the driver had tried to deliver it. They said they would contact the station dispatch manager to reach out to the driver and I should expect an email or call back. Then at 3:26pm, I get another tracking update saying that the package was delivered. The insane thing though was that it said it was delivered on 7/10/25 at 4:30pm. Mind you, the package was shipped on 7/11/25 and was out for delivery on 7/15/25. I called FedEx support back again and ultimately they said the driver mis-scanned the package or it was a glitch and that it would be attempted to be redelivered the next day 7/16/******** is now 7/16/25 and I have called FedEx support, I have chatted with FedEx Support on X, and no one can tell me where my package is or how can I get my hands on ***** is an important letter (in FedEx Letter envelope) and all I want is to get it delivered

  Customer Answer

  Date: 07/17/2025

  The package was finally delivered after all the ordeal on 7/16/25 at 3pm ET. I would now like the resolution to be a refund of the $10 shipping charge since the guaranteed delivery date of 7/15/25 by 5pm ET was not met.

  

  Business Response

  Date: 07/18/2025

  Dear *** ***,
  
  This is in response to your inquiry to the Better Business Bureau.
  
  Our records indicate FedEx tracking number ************ was attempted for delivery on July 15, 2025, and final delivery completed on July 16, 2025. Your concerns regarding the attempted delivery have been forwarded to the attention of management. Management has performed an internal review and is addressing this matter internally to prevent a recurrence.
  
  Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received. As requested, a credit has been processed for the transportation charges for this shipment.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *** ***

  **********************

  *******, NH 03301