Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This FedEx lost my **** package. I did a ticket for it and it has been crickets. This is after FedEx lost another **** package (the initial package) and delivered it to someone who lives in ******** while I live in ********! The person called me to tell me that they have my package with my name, address, and phone number on it. Do you know how scary that is! But I don't blame this FedEx for that. That was one in **********. I have yet another **** package (a replacement for the first two that were lost) that is now at this location and I'm dreading checking the tracking information in the morning showing it hasn't shipped. It's supposed to be here tomorrow. I ordered these **** pegboards to be delivered before I went on vacation from work. My vacation is almost over and they still aren't here. It's maddening. I just want my pegboards!

  

  Business Response

  Date: 11/07/2025

  Dear ********* ********

  
  Your report to the Better Business Bureau regarding tracking number ************ was received. After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of the shipment . 
  
  We regret any inconvenience you experienced as a result of this situation. 
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. 
  
  

  Thank you for your patience in this matter. Please accept our sincere regrets for any inconvenience you have encountered. We value this opportunity to serve you.

   

  Respectfully,

   

   FedEx  

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed Ex was rush shipping a Halloween package to me. I ordered it 10 days before Halloween, paid extra for quick shipping. The package went from **** to conn then back to **** for a week and then back to *********** today. Ive tried to contact fed ex for an explanation multiple times with no response. I think they made mistakes and I want them to comp me for the cost of the costume, which was delayed through their ineptitude and lack of communication. At the very least I want an explanation of what happened. They have been completely unresponsive while my package sat at their facility for a week

  

  Business Response

  Date: 11/03/2025

  Dear ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
  
  Our records indicate the shipment was delivered at 12:59 p.m. on November 1st, 2025. Because your financial arrangements are with the shipper, you should contact them for further assistance
  
  On behalf of FedEx, we extend our sincere regrets for the inconvenience you were caused. 
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 11/04/2025

  Hello. Thanks for your help on this matter.  ****** reached out to me and offered to send me a shipping label for the return. 
  

  I initially rejected that, because they were still werent taking accountability for admitting it was their shipment or keeping me hanging with no communication. 
  

  But im also tired of the whole thing, so if that offer is still on the table Ill take it. I wrote back to the *** just now to say as much.  
  

  I appreciate your help in this matter and hopefully this is almost closed. 

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2025 I shipped a priority overnight package to ******. Initially the expected delivery was 10/27/2025. There was a 1 day delay due to customs, but the package was at the local FedEx facility by the morning 4:?? am. Showed out for delivery Wednesday, without delivery or reason for no delivery. I have spoken with FedEx employees twice about this delivery. The recipient called Thursday morning and was told delivery will be Saturday because they are busy. The local facility is about 20 minutes from the recipient's residence. I called after that and made a complaint because I paid for expedited delivery. Ticket No. C-210762543. I called early enough for them to go ahead and deliver today 10/30/2025. I have waited until almost 11:00pm Kuwait time to make this complaint. Had I not spent $194 for the quickest shipping, I wouldn't have a complaint, but I did and I find it unacceptable for it to sit for 3+ days when it is 20 minutes away from the delivery location.

  Customer Answer

  Date: 10/30/2025

  The tracking number is 462800810357. I supplied it on the original complaint in the field for the tracking number. 

  

  Business Response

  Date: 11/04/2025

  Dear *****, 
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  It appears that the shipment traveling on package tracking number ************ was delivered on November 1st, 2025 at 12:54 p.m.. 
   
  We understand your concerns regarding the delay in transporting your package and deeply regret the difficulties you encountered while calling our toll-free number. Please understand that any shipment that crosses an international border is subject to clearance by the local government.  
   
  As you have paid Goin Postal, a FedEx *************************** for the transportation charges on this package any refund request should be made thru Goin Postal.  
  
  We regret any inconvenience you experienced as a result of this situation.  
   
  Thank you for your patience in this matter and for shipping with FedEx.  
  
  Regards, 
  FedEx 
  
   

• Initial Complaint

  Date:10/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a FedEx ********************** for 6 and a half years. On September 22, 2025 our employee shipped a package she measured as being 18"x18"x5" in size and weighing 7 lb and 5.6 oz. FedEx snuck in a bill for $1944.22 on one of our statements for this package. We disputed the amount once we found out why we had such a large bill. They are claiming the package was 79"x23"x23" and weighed 7.4 lbs. They will not respond to the dispute because we did not take a picture of the package with a ruler and the shipping label in the picture before they shipped it. Apparently, they did not take such a picture either. If the package was the size they are claiming it was, their driver should not have picked the package up. If the package had been the size they are saying, we could have shipped it by freight for about $300. FedEx will not discuss a compromise with us.

  

  Business Response

  Date: 11/05/2025

  Dear Val,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 11/06/2025

  I tried to call and was told the person I need to talk with will call me back.

  Customer Answer

  Date: 11/10/2025

   
  I tried to call and was told the person I need to talk with will call me back.

  Customer Answer

  Date: 11/11/2025

  I was called today to be told that a reasonable resolution has been offered.  I am supposed to wait to see if it is processed and all of the late charges are dropped.

  

  Business Response

  Date: 11/11/2025

  Dear Val,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  As a gesture of goodwill, a one time credit of $1582.82 has been applied to the shipment on FedEx tracking number 884577955581.
  
  On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.
  
  Respectfully
  FedEx

  

  Business Response

  Date: 11/12/2025

  Dear ***,

  All goodwill gestures credits have been applied. 

  Respectfully,

  Fedex

  Customer Answer

  Date: 11/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. Thank you so much, Better Business Bureau!

  
  Sincerely,
  
  *** ********

  *****************************

  *******************

  
  

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me to change the delivery address of my package and emailed me that it would be delivered to the new address, but then they delivered it to the wrong address, even after many many agents, for 3 days, told me it was, in fact, going to be delivered to the new address. Then after the fact, they told they don't change addresses. So why did many agents tell me it had been changed? Even including the day of the *************, if they do not change addresses, then why is it an option on their website!?They have now become completely unresponsive regarding this.

  

  Business Response

  Date: 11/14/2025

  Dear **** ******, 
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret that your package was not rerouted as requested to the new address. A refund was processed and a check sent to you by FedEx overnight letter under tracking number ************.The check delivered on November 11, 2025. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx 

  Customer Answer

  Date: 11/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** ******

  ******************

  Audubon, PA 19403

  
  

• Initial Complaint

  Date:10/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have a package that was held by securities on September 19th, 2025, and it is still pending. I have not been told what the problem was, and I have been calling every security line from FedEx. I received case ID ******* and was assigned a case agent (********).Ive been calling her constantly every day, but it goes straight to voicemail, and she has not reached back out to me. I requested to change my case manager, but I was told that once a case manager is assigned, nothing can be changed.I feel like nothing is being resolved theres no update, no communication, and no one reaching out to fix this issue or release my package. I would like to be contacted by email or phone, but preferably by email so I can see the message and not miss ********: ************ Email: ******************** Account #: ***********

  

  Business Response

  Date: 11/03/2025

  Dear *****,
  
  Your report to Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment is with our ******************** Because your financial arrangements are with the shipper, you should contact them for further assistance.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 11/14/2025

  Hello,
  I am the shipper, and I am willing to cover any applicable fees. I contacted your office again, and I was informed that an email would be sent to the case manager requesting that the package be released and returned to the sender myself. If there are any charges required to proceed, please provide an invoice and I will take care of it promptly.

  
  My main concern is the lack of communication. I have been told that only the case manager can assist me with this matter, and that the case cannot be reassigned. Unfortunately, each time I attempt to reach her, my calls go directly to voicemail, regardless of the time of day.
  I would greatly appreciate any assistance in facilitating the release and return of my package.

   

   

• Initial Complaint

  Date:10/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  delivered to the wrong address as shown in the delivery photo provided by FedEx. Spoke to support and they closed my case without doing anything to resolve the issue.

  

  Business Response

  Date: 11/04/2025

  Dear ***** ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We were very concerned to learn of your dissatisfaction with the handling of FedEx tracking number ************. Your concerns were addressed. The local manager, *****, was able to get the courier to retrieve this shipment. Our records show that it was delivered to you on November 3, 2025 at 4:09 p.m., and you have confirmed that you now have it.
  
  On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more satisfactorily in the future.
  
  
  Warmest Regards,
  
  FedEx

• Initial Complaint

  Date:10/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 10-29-25, your deliver driver was seen on camera arriving at my home, he walked up to my door, he placed a package at my door, he took a picture of the package, and he left with the package while looking around to see if anyone saw him, this cant be his first time doing this. This is stealing and its very unprofessional. My BJs items were due to be delivered two days ago and your tracking history showed it was out for delivery today, so to have your delivery driver do this it has now caused another delayed, if I get it at all. I do not want this same man coming out to my home, why would he come out to my home two days in a row with my same package, it doesnt make any sense and for my safety after this complaint, hopefully you all really think is this the type of individual you all want representing your company. *** said they have also done a complaint and they will have their manager call me back. I called your customer service number 3 times, no one answered I had to wait for call backs, but I only received one call back, and she said she couldnt hear me, and nobody else returned my calls, so this is another reason why I had to do a BBB complaint. If you all send me an email, I would like to share this video with you all showing your delivery driver taking my package back with him. I will attach some pictures, I wish I could attach the video on this complaint. Going forward because I do a lot of shopping, this experience will have me think twice before ordering packages that has to be delivered by FedEx. To have this awful experience happen, I couldnt get any one at your company to talk to me to do this complaint over the telephone. I am very disappointed and its upsetting to have this happen when I spent my money on these items to include a shipping fee. My neighbors all have cameras as well, they told me to call the police and show them the video, however I think you all should know what type of person his is.

  Customer Answer

  Date: 10/30/2025

  You all are asking for the tracking numbers and I included that information on my attachments, tracking #************, the delivery driver this complaint is about just delivered my package after *** did their complaint yesterday. Like I said his behavior yesterday is unacceptable and unprofessional. 

  

  Business Response

  Date: 11/05/2025

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your comments received regarding the driver serving your area. The appropriate management has been notified of your concerns for an internal review. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 11/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I have forwarded two videos to FedEx that support this complaint, please do not show those videos to the delivery driver I am complaining on for the safety of my family and I, thank you. 

  
  Sincerely,
  
  ***** *******

  , GA 30253

  
  

• Initial Complaint

  Date:10/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding two separate FedEx shipments that have been repeatedly mishandled and falsely reported as undeliverable. Both shipments contain fragile, high-value items worth over $1500 each, and despite multiple attempts, FedEx drivers have failed to deliver them properly.Details of the shipments:Tracking #************ This package has now been delayed for two consecutive days. On the first day, the driver reported that the label was unreadable, which is completely false the label was intact and clearly visible. On the second day, the tracking system claims no one was home, which is also false. I was home all day, and no driver ever arrived or attempted delivery.Tracking #************ This shipment experienced nearly identical issues. During the first attempt, the driver rang the bell and left after just 16 seconds, as captured on my video doorbell. When I redirected the delivery to a FedEx pickup location, the next driver falsely reported again that the label could not be read, forcing yet another delay.Both packages are now sitting in transit unnecessarily, and FedEx customer service has provided no effective assistance despite multiple calls and two open case numbers. The repeated false delivery attempts and contradictory reasons (label unreadable, nobody home) clearly show negligence and lack of accountability at the local Miami delivery hub.Given the high value and fragile nature of these shipments, this is completely unacceptable. These packages are at risk of damage or loss, and FedEx has failed to perform its contractual delivery obligation.I respectfully request that this complaint be forwarded to FedEx Corporate for immediate investigation. I am requesting:1. Immediate delivery of both shipments without further delay.2. A written explanation from FedEx regarding the repeated false delivery attempts.3. Assurance that corrective action will be taken with the responsible delivery personnel.

  

  Business Response

  Date: 11/04/2025

  Dear ****** ******** Lores,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding the driver not giving you time to get to the door is being addressed by the local manager, Domelica.
  
  Our records show that FedEx tracking number ************ delivered on October 30, 2025 at 5:59 p.m., and you picked up FedEx tracking number ************, from the hold location, on October 30, 2025 at 6:36 p.m.
  
  Unfortunately, FedEx does not offer compensation for lost work days due to the fact that we off Redirect to Hold options for our customers convenience.
  
  On behalf of FedEx, we extend our sincerest regrets for the inconvenience you were caused, and look forward to servicing you more favorably in the future.
  
  
  Warmest Regards,
  
  FedEx

• Initial Complaint

  Date:10/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 3 orders marked as delivered by fedex on October 16 2025 all coming from autozone tracking numbers are (************),************ and ************. When i went outside for the packages none of them had been delivered and I could not find them. I contacted autozone which is the retailer that I placed the order with and they got in touch with fedex and FedEx opened an investigation for each one of these packages. On FedEx 17 I received a call from FedEx asking me if I had received any of the packages I confirmed that I did not and then was told to wait for a refund from autozone because FedEx was going to pay the insurance claim for the 3 missing packages. On October 22 I received an email from autozone saying they are refunding me. I only received the refund for 1 of the orders. When I contact autozone which is the merchant they informed me that FedEx had only provided resolution for only 1 of the orders (autozone order# ************ case # C-209215978 tracking # ************) for the amount of $118.43. I called FedEx claims department asking why they had determined that only 1 of the 3 missing packages had been refunded and was told only the merchant autozone could re open the claim and since I was the recipient they were not allowed to re open the claim also after I contacted autozone they said they can not re escalate the claim or create another ticket and requested that I dispute the transaction with my bank.I need to be refunded for the other 2 orders/missing packages that were marked as delivered at the same time and no resolution was provided for by fedex case# C-209217135 for tracking# ************ autozone order #************ for $95.80 and also for FedEx case # C-209216778 for tracking #************ autozone order #*********** for$109.74 My desired resolution is for autozone to create another ticket and get in contact with FedEx and then refund me for the other 2 packages since it was a total of 3 packages and I was only refund for 1 package.

  

  Business Response

  Date: 10/30/2025

  We have photo proof of delivery, and have advised the customer to contact the local authorities.

  Customer Answer

  Date: 10/30/2025

   
  Complaint: 24082535
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

   

  3 packages were all marked as delivered at the same time and I was only refunded for 1 I am requested the refund for the other 2

  

  Business Response

  Date: 11/10/2025

  Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking numbers 885212713786, 885213545966, and 885212697157.

  Our records indicate a proof of delivery on October 16, 2025, at 1:17 p.m.  We regrets you are advising they were not received, however the driver was allowed to release packages, since no

  signature was required by shipper, and when the Express facility spoke with you on October 17, 2025, to discuss further, it was confirmed that picture proof of delivery is the recipient address.

  Our contract is with the Shipper.  They opened one claim instead of the required three, however it was not approved, because the driver delivered the packages correctly per shipper instructions.

  We suggest the shipper is contacted again, since you are advising they refunded 1 of 3 packages.
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 11/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Kevin