Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, we began having issues with the FedEx driver assigned to our route. We live on a busy street and requested that all deliveries be made to the back of the house on our enclosed back porch to prevent theft of our items and damage since our front porch is not covered. The FedEx driver not only ignored this instruction, she did not handle our packages carefully, simply tossing them onto our porch. When we called to complain about her behavior and lack of respect for our property, the supervisor dismissed my concern and said they would never enter the porch and that our packages will always be left outside. On the next delivery, she chose to pull into our driveway in her large box truck and came around the corner so fast that she almost hit our dogs who were being taken to the yard. My husband yelled at her from the bathroom window inside the house for this ridiculous behavior and asked if she was stupid. Not long after this incident, I had a package that was sent via FedEx and was returned to the shipper. We were never notified of any issues and there were no delivery attempts made to our home. A couple months after that, my daughter had a package shipped via FedEx and they called her to let her know the driver refused to deliver to my home because she was yelled at for her own behavior. Since then, all our packages are taken to the ********* up the street (which is only open weekdays until 5pm) and delayed by 2 or more days in the process. Anything larger, we have to make arrangements to drive to the FedEx hub to pick it up. Upon discussing with FedEx employees, I was told the drivers are contractors and were allowed to refuse to deliver to our house. Recently I had several larger items shipped via FedEx and I had to rent a van from U-Haul to pick them up. I want FedEx to reimburse me for the U-Haul and the gas because I shouldn't have to spend money because they can't hold their drivers to the same standards as Amazon and ****

  

  Business Response

  Date: 07/18/2025

  Dear Mrs. ***************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipments traveling to delivery address, the drivers behavior, the discontinuance of deliveries,

  and your request for reimbursement of rental and gas charges.  The Ground management team is advising that the service was interrupted, after an incident in which the driver advised that

  your husband yelled verbal threats, and obscenities at her, causing emotional discomfort and fear.  The Express facility manager called on July 17. 2025. to discuss further and was advised

  that you are not interested in restoring delivery service.  Also, we called and left voice a message.  After review of all of the details, we are unable to reimburse the charges incurred to obtain

  packages from the Ground facility, because this is directly related to the behavior toward the driver, of which caused the discontinuance of service.  

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 

  Respectfully, 
   
  FedEx

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suppose to receive two packages with following tracking numbers ************ and ***********. On July 13th 2025. My friend order the same items and got his order on July 13th, 2025. Fed Ex has ignored my compliments on missing packages, misdirected packages, end to the wrong address and lost packages. I never received this packages, they still have not been delivered. Fed Ex has purposely delayed my packages, they admit they put my packages on the wrong truck. The company refuses to delivery my packages it has been sitting in **********, ** for three days no moment. My gut is they are doing this on purpose because I complained about this. I paid for 3 day shipping. It will be six days tomorrow unacceptable. They blamed issues in *********, **. I have a written statement from Fed Ex corporate that none of my packages are suppose to go through. Fed Ex did it anyway. They ignore my pleases for 4 days. I want my packages today. These are items for sick children in hospitals. I explain that it just went ignored. I want Fed Ex to fix there issues, I been promised they would fix these issues and tactics. Nothing has come of it. I want to find what happened and contact is any issues arise again. Fed Ex is not been helpful they have been hurtful to me as a customer.

  Customer Answer

  Date: 07/15/2025

  I also have a statement from a FedEx employee admitting that a member of the shipping staff purposely delayed my package because he the state that I was of Jewish heritage and he hate people like me. He put the packages on the wrong truck on purpose. This would delay them and frustrated me. Basically a member of the Fed Ex staff from ********* where the package orginated discriminated against me. This was a customer service member that share this information with me. I like this information added to the report.

  

  Business Response

  Date: 07/30/2025

  Dear **** ******, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipments on tracking number ************ and 390884417409 tendered to FedEx on July 10, 2025, were delivered on July 16, 2025,at 9:53 AM without delay. We certainly regret the service did not meet your expectations. Ground transit time is provided on our website based on the distance the shipment is traveling. Ground transit time was estimated from ********* to ******** and can be affected if a weekend overlaps.FedEx does offer weekend DELIVERY service, but it is not included for transit time operations. Additionally, your shipment may show scanned and arriving into the local region; however, the shipment may still require additional sortation and is not obligated for arrival prior to the posted standard transit time. The standard transit time verified for this residential shipment was for arrival by July 16, 2025. (see attachment)

  FedEx will be contacting  you directly to address any unprofessional service concerns expressed in your complaint. 

  
  On behalf of FedEx,we regret any inconvenience and we look forward to serving you more satisfactorily in the future.

   

  Respectfully, 

   

  FedEx 

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** ******

  ******************

  **********, ** 11742

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered from temu a home gym as I was hit by a semi truck and am now on disability as a veteran with a fixed income this ****** home gym was delivered by FedEx to the wrong address which we tried filing a claim for but temu and FedEx are not cooperating in the claim process so we opened an investigation through my bank where I received a picture of someone else's address with the package laying against their home not mine looks nothing alike. We have tried to call and get a refund through both companies just to be deflected and told now its been too long even though we tried to file a claim with both parties who both keep refusing any accountability on this matter

  

  Business Response

  Date: 07/24/2025

  Dear ****** ********,

  This is in response to your Better Business Bureau inquiry regarding tracking number 779944541570.

  According to our records, this package was delivered on November 18, 2024, at 1:02 p.m.

  Because your financial arrangements were with the shipper, please contact them for any requests for replacement or reimbursement if you have not received your package.

  On behalf of FedEx, we regret any inconvenience.

  Respectfully,

  FedEx

   

   

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this FedEx ground location has continuously tampered with the delivery of several packages in my location. I am being told that this FedEx location is not an actual location,however, they are contracted. They have continuously not delivered packages, purposefully, even stating in the comments that there was no attempt to deliver mail. Several occasions, packages have been delivered damaged. FedEx delivery employees have refused to properly deliver packages to the locations that the customers have paid for delivery to. This FedEx location has also packages that required a signature, without receiving a signature and left very expensive packages on the porch after that. This current situation is that this facility isrefusing to deliver a TV to my location due to the last time they were here they had a heavy package to pick up and they did not to pick it up or drop it off. They have now sabotage my FedEx account and erased all of my delivery information making the current undeliverable. This is tampering.

  

  Business Response

  Date: 07/18/2025

  Dear ***** *****:
  
  Your concerns regarding the handling of FedEx tracking number ************ have been received.
  
  After review of the complaint local management has advised that they have tried to contact you several times to discuss this matter and left messages. If you have additional questions please return the call to the manager.
  
  It appears that the shipper is not packaging some of your packages correctly and causing our location to have to repack the items.
  
  I just wanted to share with you that this information is available for the shipper to view if needed.
  
  According to the FedEx Service Guide under Terms and Conditions:
  Packaging and marking
  1. All packages must be prepared and packed by the sender for safe transportation with ordinary care in handling. Recipient address labels should be placed on both sides of each package with an additional label enclosed inside. Any articles susceptible to damage as a result of conditions that may be encountered in air ground transportation, such as changes in temperature, must be adequately protected by proper packaging. Each shipment must be legibly and durably marked with the name, address, and ZIP code of both the shipper and recipient. The ZIP code is crucial to the efficient movement of the package through the FedEx system.
  
  You must use packaging in new or like-new condition. All packaging must be large enough to allow cushioning on top, bottom, and sides. Contents must be properly packaged to eliminate shifting.
  To be in like-new condition:
  Packaging must not have any holes, tears, dents, or creases.
  Boxes must have no crushed corners.
  All previous shipping labels and barcodes must be covered or concealed
  
  Additional packing guidelines are available for review at ******************************************************************************
  On behalf of FedEx, we regret any inconvenience and look forward to serving you more favorably in the future.
  

  Respectfully

  FedEx

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a replacement phone for my wife using FEDEX overnight service to be delivered urgently on 06/18/2025.The service had a cost of $140.18 and the declared value of the phone was $500 due to it being shipped on a non-FEDEX box, even though the actual value of the phone is estimated at $600.The delivery was promised for 06/19/2025 but due to unknown and unspecified issues FEDEX was unable to deliver the package on 06/19 as promised.Once I received notification the package was not going to be delivered on 06/19 as promised, I called and requested FEDEX Customer Service to return the phone to me since there will be no one at the delivery address to receive it after 06/19.I was assured it will be re-routed and returned to me. I was also given a case number E-194738061 For several days I waited and nothing happened.I called again a few days later and explained the situation once again and was given a new case number E-194822063 and was assured I would receive an email and the package would be returned to **** ended up calling several times again to no avail.Finally, on 06/27 I submitted a claim for a refund Case #:C-195718255.On July 09 I received an email notification My claim was ********* short:FEDEX did not provide the service I paid for FEDEX refuses to return my property,FEDEX Denied my request for a refund I have called three additional times to try to obtain resolution from FEDEX and as of 07/15 I have not received my property, a refund or any communication indicating their intention to resolve my claim.I am imploring you to help me get my property back and the cost of the shipping refunded.Please let me know if you require any additional information.Thank you in advance

  

  Business Response

  Date: 07/23/2025

  Dear Mr. ********** lwc-f6gbo863ml="" style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was returned to shipper as requested on tracking number ************, delivered at 10:53 a.m. on July 22, 2025. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. A refund has been issued.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/24/2025

  I did finally received the package with my phone from FEDEX, but as of today July 24 2025, I have not received any refunds for the cost of the shipment.

  Customer Answer

  Date: 07/24/2025

   
  Date Sent: 7/24/2025 12:38:49 PM
  

  I did finally received the package with my phone from FEDEX, but as of today July 24 2025, I have not received any refunds for the cost of the shipment.

  
  

  

  Business Response

  Date: 07/25/2025

  Dear **** *******
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A credit was processed on July 23, 2025, to the billed credit card.
  
  For any additional information, please contact your credit card financial institution.
  
  On behalf of FedEx, we regret any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package ************ was shipped to the correct address but not delivered because FedEx saw the suite empty (this was my furniture in this shipment) and returned it to the **********************************. I spoke with the ********* manager who said that the package was there and addressed properly and would deliver it. But, it never came. I contacted FedEx support and was treated disgustingly poor and hung up on. Said they have no label to deliver it but that isn't true according to the manager at the **********************************. Orders ************ and ************ were addressed to my business address in ******** but delivered to a completely different City (********) because FedEx arbitrarily changed the address because I do receive many packages at my ******** location and my Clermont location is new. FedEx support (managers) said that they cannot fix this and the sender (******) needs to call and change the address but I tried to explain that the sender did put the correct address and they need to change nothing. I need it delivered to the address on the label but FedEx support just doesn't listen. They are rude and have no solutions.

  

  Business Response

  Date: 07/30/2025

  Dear ***** *******:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipments traveling on package tracking numbers ************, ************, 773299555267.
  
  Your concerns that delivery information was recorded for the shipments at your other business address,
  after notifying FedEx of this error it was brought to the attention of the senior management responsible for our FedEx operations in the ******* area.
  
  We have since picked the packages up and delivered to the correct location.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  

  Packages received minus one -- I got ****** to refund the final package that FedEx couldn't locate. 

  
  Sincerely,
  
  ***** *******

  **************************

  ******************

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past month, *** experienced five misdelivered FedEx packages, including a high-value preorder item that remains unrecovered. On June 9, 2025, FedEx marked a package (tracking #************) as delivered to my home. The package, a ******** Switch 2 preordered from Target, was not delivered to my address. I searched the neighborhood, filed a missing package claim (Case #C-193407732).On July 7, another large FedEx package (from ******) was also misdelivered. While retrieving it from a nearby unit, I recognized the exact walkway and basket from the FedEx delivery photo of the June 9 package. The homeowner confirmed they receive misdelivered packages regularly but denied receiving mine. I documented this with comparison photos.Despite multiple calls and follow-ups, FedEx closed the case without resolution and advised me that only the shipper (Target) can file a claim. This leaves me, the customer, stuck in the middledespite providing clear evidence of misdelivery and a well-documented pattern of service failures.This ongoing delivery issue is unacceptable and negligent. I am seeking:Acknowledgment and investigation by FedEx of this repeated misdelivery pattern;A formal statement of misdelivery Target can use to issue a refund;Steps to ensure proper delivery in my neighborhood going forward.

  

  Business Response

  Date: 07/24/2025

  Dear ****** *******, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address of **************************************************
  
  There is no way for us to acknowledge that tracking number ************ was delivered to Unit 113 because the picture proof of delivery does not show the unit number.  
  
  Target can file a claim with the written delivery dispute information that has already been noted under Support Ticket #C-193407732, initiated by *** ******* on June 9, 2025.  
  
  An explanation letter has been submitted, per your request, so that you can provide to Target for reimbursement and/or replacement.  
  
  In order to prevent further errors, it is important for the shipper to include a complete delivery address.
  
  On behalf of FedEx, we extend our sincerest apologies for the inconvenience this has caused.  
  
  
  Warmest Regards,
  
  FedEx

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Assistance Regarding FedEx Delivery Issues (Tracking Numbers: ************ & 458192996777)Dear BBB,I am writing to request your assistance regarding an ongoing issue with FedEx delivery services for my packages associated with tracking numbers ************ and 458192996777.According to FedExs tracking information, scans indicate that delivery attempts were made at 6:46 AM and 7:55 AM on Monday and Tuesday of this week, respectively. However, I have not received either of my packages, nor was any attempt made to leave them at my door. I was home during these times and neither my doorbell was rung nor a package left at my address. This is highly concerning, as it seems that the tracking scans may not be accurate or that the driver failed to make a legitimate delivery attempt.I have reached out to FedEx customer service multiple times but have been unable to resolve this issue. It is unacceptable that these packages have not been delivered properly, and I would like your assistance in investigating this matter further to ensure a resolution.Please advise on the next steps or provide guidance on how to address this situation, as I am currently left without my items and frustrated with the lack of assistance from FedEx.Thank you for your time and attention to this matter.

  Customer Answer

  Date: 07/15/2025

  Hello,

  I received two emails regarding the tracking numbers that your office asked for. I forwarded the tracking info already. Got the second email, tried to open it, and it would not allow me to send the info again, but I am adding it to this email.

  1. FedEx Tracking: 468992133810

  2. 458192996777

  3. 455531263310

  Please let me know if your office needs any further details.

  ******** ******

  Customer Answer

  Date: 07/16/2025

  Subject: Repeated False Delivery Scans and Delivery Exceptions FedEx Packages Not Attempted for Delivery
  To: Better Business Bureau
  Company in Question: FedEx (Federal Express)
  Location: *****, ** *****************start="372" data-end="375">Date of Incident: July 16, 2025
  Tracking Numbers: ************, ************, 455531263310
  
  Complaint:
  I am submitting this complaint due to ongoing and repeated delivery misconduct by FedEx involving three separate packages. On Wednesday, July 16, 2025, all three of my shipments showed a sequence of delivery scans that are inaccurate and misleading, and reflect a delivery attempt that never occurred.
  The scan history for each package reads as follows:
  7:44 AM "At local FedEx facility *****, **"
  8:21 AM "Delivery exception Customer not available or business closed scheduled for next business day"
  8:22 AM "Delivery updated"
  I was home the entire morning and no FedEx driver ever arrived. There was no door tag, no knock, and no actual delivery attempt. This behavior is not a one-time error. It is a recurring issue Ive experienced with FedEx where delivery exception scans are falsely entered to avoid accountability for service delays.
  This is deceptive and creates a false record that prevents me as a customer and my sellers from holding FedEx responsible for missed or late deliveries. It also disrupts my ability to plan around deliveries and delays my receipt of important items.
  
  What Ive Done So Far:
  Attempted to contact FedEx customer service
  Reached out to the local *****, ** facility with no resolution
  Documented all tracking activity and delivery scan history
  
  Desired Resolution:
  A formal investigation into the handling of these three packages.
  Accountability for the false scan activity and corrective action for the *****, ** facility.
  A written response from FedEx confirming whether a real delivery attempt occurred and, if not, why these inaccurate scans were entered.
  Assurance that future deliveries will not be subject to the same misconduct.
  
  Thank you for your assistance. I am submitting this complaint in good faith in hopes that FedEx will be held accountable for ongoing poor delivery practices.

  Customer Answer

  Date: 07/17/2025

  Hello,

  I have attached two pictures to display the  correct and incorrect pictures of my front door, for FedEx viewing. I received a call from **** today saying she did not have a picture of the incorrect photo. Please forward documentation to FedEx for proper investigation.

  Thanks again,

  ******** ******

  

  Business Response

  Date: 07/23/2025

  Dear ******** ******
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Per our telephone conversation, your packages have been received. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. Thank you for assisting in resolving this matter.
  

  It appears that I had to escalate the issue to the corporate office in order to receive proper attention. I'm unsure why local management could not investigate the matter thoroughly, especially when it involved someone's personal property. I truly dont understand how this situation occurred or why it wasnt handled appropriately from the start.
  

  Again, thank you for your help.

  Sincerely,

  ******** ******

  ****************

  Macon, GA 31217

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx input the dimensions of my package incorrectly into the system even though the package was measured and weighed in store by FedEx employees. This typo cause a $1,325 additional charge to my account that ********************** is not refunding or taking accountability for even though we have receipts and shipping labels to prove the correct dimensions. This package was measured and confirmed 3 different times. The CORRECT dimensions are 64x7x43 but FedEx input them INCORRECTLY as 64x7x49. The correct dimensions do NOT trigger the $1,325 charge and this has been confirmed. they stopped responding to all communications once we provided proof of their mistake. Truly evil behavior from FedEx.

  

  Business Response

  Date: 07/16/2025

  Dear ******* ******:

  This is in response to your inquiry addressed to the Better Business Bureau.

  A one-time goodwill gesture credit of $250.00 was processed on June 30, 2025, after thoughtful consideration and because we value you as a customer.  This credit will be refunded to your method of payment.
  
  However, the charge will apply on all future shipments and credit adjustments will not be made for the Unauthorized Package charge on any future shipments. Our records indicate your shipment exceeded the required limit for length and girth. Unfortunately, the length and girth combined measures at (***** in).
  
  To avoid this charge in the future, an Unauthorized Package Charge will be assessed to any package measuring:
  More than 165 inches in length and girth combined
  Any package measuring more than 108 inches in length
  Any package weighing more than 150 lbs.
  
  For more information, please refer to the FedEx Service Guide. You can view the FedEx Service Guide by visiting our website at ******************************.
  

  On behalf of FedEx, we appreciate your business and look forward to meeting your future shipping needs.
  

  
  Respectfully, 
  
  FedEx

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23601522
  
  I am rejecting this response because: the dimensions FedEx has in the system are incorrect and 6 larger than what my package actually was. $250 credit on a wrongful $1,325 charge is unacceptable and not an act of good will. The correct dimensions of my package DO NOT TRIGGER THE REQUIREMENTS for the $1,325 charge. The dimensions FedEx made up that are 6 larger do trigger this requirement, however my dimensions were 43 and NOT 49 and FedEx has not been able to provide any proof of this 49 dimension. FedEx store is the one who measured 42.5 on my package and rounded up to 43 for the dimension and the store confirmed this and created the label, provided me A RECEIPT PROVING THESE DIMENSIONS and shipped the package. I NEVER WOULD HAVE SHIPPED THE PACKAGE IF IT WAS 49  an act of good will is acknowledging their mistake and refunding me my $1,325. This is insane and dishonest. I never would have shipped the package. 
  
  ******* ******

  

  Business Response

  Date: 07/22/2025

  Dear ******* ******:

  This is in response to your recent inquiry addressed to the Better Business Bureau.

  As a gesture of goodwill, tracking number ************ has been credited an additional $1043.04 bringing the shipping charges to the amount of $467.19.  This is the amount on your receipt.  The shipment was rerated using the dimensions you provided of 64x7x43.  This credit will appear on the billed credit card used for this shipment.  Please allow 7-14 business days.  If assistance is needed, contact your financial institution.

  On behalf of FedEx, we regret any inconvenience you were caused. 

  Respectfully,

  FedEx

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ******

  , FL 32092

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has had my package for two days. The scheduled delivery date was yesterday. Yesterday, it said the package was going to be delivered yesterday. Today, the package says it will be delivered today. The package has not been loaded on a truck for delivery. This is extremely negligent from FedEx to hold my package without movement for no reason other than disregard for the customer.

  

  Business Response

  Date: 07/16/2025

  Dear ******* *********,

  This is in response to your inquiry addressed to the Better Business Bureau. 

  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 390923380821.  We regret the delivery

  was extended due to operational delay at ******* Hub.  Our records indicate a proof of delivery on July 15, 2025, at 10:53 a.m.  We called you on July 16, 2025, and left voice message. 
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx