Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 3 orders marked as delivered by fedex on October 16 2025 all coming from autozone tracking numbers are (************),************ and ************. When i went outside for the packages none of them had been delivered and I could not find them. I contacted autozone which is the retailer that I placed the order with and they got in touch with fedex and FedEx opened an investigation for each one of these packages. On FedEx 17 I received a call from FedEx asking me if I had received any of the packages I confirmed that I did not and then was told to wait for a refund from autozone because FedEx was going to pay the insurance claim for the 3 missing packages. On October 22 I received an email from autozone saying they are refunding me. I only received the refund for 1 of the orders. When I contact autozone which is the merchant they informed me that FedEx had only provided resolution for only 1 of the orders (autozone order# ************ case # C-209215978 tracking # ************) for the amount of $118.43. I called FedEx claims department asking why they had determined that only 1 of the 3 missing packages had been refunded and was told only the merchant autozone could re open the claim and since I was the recipient they were not allowed to re open the claim also after I contacted autozone they said they can not re escalate the claim or create another ticket and requested that I dispute the transaction with my bank.I need to be refunded for the other 2 orders/missing packages that were marked as delivered at the same time and no resolution was provided for by fedex case# C-209217135 for tracking# ************ autozone order #************ for $95.80 and also for FedEx case # C-209216778 for tracking #************ autozone order #*********** for$109.74 My desired resolution is for FedEx to provide fair resolution and pay autozone so autozone can then refund me.

  

  Business Response

  Date: 11/05/2025

  Dear ***** *****:

  Your report to the Better Business Bureau was received. 

  Thank you for reaching out regarding tracking numbers ************ and ************ if have you not received your packages, we ask that you contact the shipper for reship or reimbursement.  The shipper can contact FedEx to file a claim.

  On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.  Thank you for your patience in this matter and for shipping with FedEx. 

   

  Respectfully,

  FedEx

  Customer Answer

  Date: 11/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  
  

  
  

• Initial Complaint

  Date:10/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was delivered yesterday and left on the ground on a very rainy day, Package drop with a covered shelf is right behind where package was delivered. Driver only needed to take one more step to put package on the shelf in the marked package drop. Package got rained on and had sugar inside the package. This isn't the first time this has happened. We used to have conciderate drivers until the change, now they kick boxes and just drop them on the ground. I don't want money, I want drivers to take care of our packages. In photo you can see the shelf and tarp in front of it.

  Customer Answer

  Date: 10/31/2025

  Fed Ex has contacted me and problem is resolved. I am satisfied with the results. Thank you for taking care of this.

• Initial Complaint

  Date:10/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I would like to request to delete all my personal data including my user profiles and ********************** accounts associated with my email address. I have already put in a request on your Privacy Portal back on 09/04/25 but have not heard back since. Calling customer service goes nowhere. All I am requesting is to fully delete my FedEx accounts and profiles associated with my email address. Thank you.

  

  Business Response

  Date: 11/04/2025

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding your account have been reviewed and per our call you were directed to an agent who could assist with closing the accounts.
  
  On behalf of FedEx, please accept our sincere regrets for any inconvenience you have encountered while inquiring about the status of the accounts.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 11/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Rahim M

  
  

• Initial Complaint

  Date:10/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped out a package on 10/14/25 for scheduled delivery on 10/18/25. The package arrived at the ******* hub on 10/14/25. On 10/15/25 I got an alert that there was an issue; I called and had to verify my identity with the fraud department. Once verified, they said they would ensure it moved on to my destination and opened a case file ******. It was assigned to an agent on 10/15/25. I have called every day to try to get an update and get any further delays resolved. The agent does not answer and does not return calls. It has now been over two weeks since shipping and the package still is in the ******* distribution center.

  

  Business Response

  Date: 10/31/2025

  Dear Mr. ******************* is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking number ************, that was seized

  by Security for investigation.  The package has been cleared and is in transit to the recipient on tracking number ************.  We called you on October 31, 2025, and left a

  voice mail.

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a child car seat protector item#: 81CSBP01BK. I was told via email in FedEx case number#: C-210299895 Ref-***** that the package was delivered to my building ******************* at the parcel pending lockers. This is a complete lie. The item was delivered to the wrong building, ******************* parcel lockers. Please see the first attachment. The image shows the wrong building; and shows the item outside the locker. If the item was actually placed into a parcel locker I would have received a notification. Which I never did. The second image shows the same area where the package was delivered which is the wrong building. The last image is the parcel locker in my building *******************. I sent a very lengthy message and added the same pictures to the case, and the very next day I was told "after exhausting all search options, we are not able to retrieve your package. We apologize, but if you still cannot locate the package, please contact your shipper for additional options. We are closing this support ticket." What search options were exhausted. Your driver delivered a very expense item to the wrong building and left it outside the parcel pending locker instead of inside. The item could have been delivered to my door, or the leasing office which would have been open. Instead, they left it in the wrong building, and it probably sat there for a long time because I was never notified, and someone took it. I am seeking full re-imbursement for the lost/stolen item.

  

  Business Response

  Date: 11/06/2025

  Dear ******** *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Following up to advise you that the local manager, ***********, advised me that 7777 & 7845 are the same complex, and you can put packages in either locker. Tracking number ************ was left outside of the lockers due to the size, but the shipment should have been delivered to the front door, if it could not fit in the locker.
  
  Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation and they can initiate a claim with Fedex, and reimburse or replace your shipment.
  
  On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more favorably in the future.
  
  Also, please take advantage of our tracking and delivery notification options which are available at ******************************.
  
  
  Warmest Regards,
  
  FedEx

  Customer Answer

  Date: 11/06/2025

   
  Complaint: 24077598
  
  I am rejecting this response because: you have acknowledge that your delivery person did not leave the package in the parcel locker, failed to deliver the package to my unit, and failed to deliver to the leasing office. As a result, they left the package in a building that is not connected to mine, and one that I would never go into unless I was notified that the item was delivered. I reached out to *********** and they resent the item, and this time your company delivered it to my door. This is all because of *********** not FedEx. They made sure a note was placed indicating to get a signature.

  This is a disgrace. For the future, I will not do business with any retailer that uses your service. 

  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 11/11/2025

  Dear ******** *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are happy to hear that the shipper replaced your order, and requested a signature. When a signature is requested, we have to deliver to the front door. Unfortunately, there was no signature required for FedEx tracking number 479227268020.
  
  On behalf of FedEx, we extend our sincerest regrets for the inconvenience you were caused.
  
  
  Warmest Regards,
  
  FedEx

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report a fraudulent billing incident involving FedEx ******, which continues to escalate despite my previous dispute and communication with the company.On or around September 2, 2025 my company The ****************** received an invoice from FedEx Canada for $678.01 CAD under Invoice #*********, for a shipment or service that I never requested, authorized, or received. Recognizing that this was fraudulent activity, I immediately contacted FedEx on September 2, 2025 to report the matter. I was issued Case #****** confirming that my report had been received and that an internal investigation would follow.Kindly also note that I contacted FedEx multiple times to follow up on the case after September 2, 2025 and every time I received the same answer were still working on your case and well call you when we have an update I never received an update and Canada Post was on strike during that period so I couldnt receive any mail. Today I opened my mail box and I received two letters from FedEx. One is a payment reminder dated: September 23, 2025 and the other one is Final Payment Reminder dated October 8, 2025.This clearly shows that my dispute case was cleared ignored.Despite this, I have since received a final notice from FedEx Canada threatening to send the unpaid invoice to a third-party collection agency. This is deeply concerning, as the charge is fraudulent, and I have been proactive in reporting it and cooperating fully.I am requesting that this incident be formally logged as a case of potential fraud or billing abuse and that any assistance or advice be provided to help ensure this matter does not harm my credit standing or result in improper collection actions.l and that FedEx cancels the invoice as our company never requested the service.Thank you for your attention to this matter.

  

  Business Response

  Date: 10/31/2025

  Dear ***** ********,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of Fraud Case number ******. Please be advised that the charge on Invoice number *********** was credited on October 17, 2025. The reminder letter was sent prior to the conclusion of the investigation by the Fraud Team. The invoice now has a zero balance, and can be disregarded.
  
  On behalf of FedEx, we extend our sincerest regrets for the inconvenience caused, and look forward to servicing you more satisfactorily in the future.
  
  
  Warmest Regards,
  
  FedEx

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Events Apple Trade-In Program (Initiated by Me):I purchased a new iPhone and was required to return my old iPhone via ********************************* provided a prepaid FedEx shipping label.I personally packaged and dropped off the device at ********************** on [date] (receipt attached).FedEx Failed to Deliver:Tracking shows the package was accepted but never delivered to Apples facility.Status remains In Transit with no further scans.FedEx has not returned the device to me **************** Harm to Me:***** charged me $1,200 (full non-trade-in price) because FedEx never confirmed receipt.I am the owner and the injured party not Apple.FedEx Denied My Claim:Denial states: Our shipping contract is with the shipper The shipper has agreed they would not file claims.This is unacceptable: FedEx accepted custody of my property and lost it. Their contract with ***** does not erase liability to the owner.Requested Resolution I demand FedEx:Pay me $1,200 within 14 days, OR Locate and return my iPhone immediately Why FedExs Position is *************** Illegal ******* Amendment (49 U.S.C. *****) holds carriers liable for loss of goods in transit regardless of shipper agreements.FedExs own Service Guide states undeliverable packages must be returned to the sender (me). They did neither.Refusing owner claims while hiding behind a corporate shipper waiver is bad faith.

  

  Business Response

  Date: 10/31/2025

  Dear ********* ******** ******,

  This is in response to your inquiry addressed to the Better Business Bureau.

  Thank you for bringing your concerns to our attention regarding tracking number #************.

  Our claims department has notified you that our contract of carriage is with the shipper (payor of transportation charges), and according to our terms and conditions, our liability is to the shipper/payor. The shippers responsibility is to the recipient.  
  The shipper provided you with a label therefore they are considered the shipper, it appears the shipper has a signed waiver with FedEx that they will not file claims, then they would need to provide FedEx a Letter of Authorization advising us that we can settle this issue with the recipient.

  We regret any inconvenience you encountered while trying to process a claim. Unfortunately, we were unable to process the claim due to the above restrictions. Please reach out to the shipper again to advise on the above procedures.

  We hope this information is helpful and look forward to serving you more favorably in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24077213
  
  I am rejecting this response because:

  
  ***** has informed me that, they could not do anything and  I must file the claim directly with FedEx, as they consider the carrier responsible for delivery mishandling.

  I request  you either paid for the iPhone value or ship the iPhone back to my address.

  
  Sincerely,
  
  ********* ******** ******

  

  Business Response

  Date: 11/10/2025

  Dear ********* ******** ******:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on your original tracking number ************. As a one-time goodwill gesture, arrangements have been made to pay a claim of $500.00 check request which was shipped on ************ delivered on November 7, 2025 at 1:11 P.M..
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. We truly regret our service failed to meet your expectations regarding your package and your claims.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ********* ******** ******

  ****************

  *********************

  
  

• Initial Complaint

  Date:10/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear FedEx Support,I am writing to formally report an ongoing issue with my current shipment. Today, October 28th, I have been home all day awaiting delivery. As of 18:10, the package has not been delivered, nor has there been any legitimate delivery attempt.According to tracking information, the shipment was picked up by FedEx in **********, **, then routed through ***********, **, and finally arrived at the ************, ** distribution center. However, the tracking history does not indicate that the package was ever marked Out for *********** 17:57, I received an update stating Delivery Exception Customer Not Available or Business Closed, accompanied by a delivery photo. This is incorrect. No FedEx driver came to my residence, and the photo provided does not depict my property or address.This situation is extremely concerning, as this is not the first time I have experienced issues with FedEx deliveries. I respectfully request an immediate investigation into this matter to determine how a delivery exception could occur without an actual delivery attempt and with an incorrect photo attached.Please provide clarification and resolution as soon as possible.

  

  Business Response

  Date: 10/31/2025

  Dear : ******** *****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area.
  
  After speaking with local management they advised they spoke with the business contact regarding the issue of the package not being delivered. The business contact informed me that the driver was instructed to leave a call tag if there was no answer during the delivery attempt. We have addressed with the driver that a door tag should have been left to support he had been there without that we can only go by what is in the system. The business contact was also provided with the customer's phone number to contact upon arrival.
  
  We certainly regret any inconvenience you have encountered. After further research, our records indicate this package was delivered 10-30-2025 at 5:24 P.M.
  
  The commit on the package using FedEx Home Delivery was scheduled for 10-30-2025 by 8:00 P.M. It appears the driver was attempting delivery before the commit and could have very well been attempting at another location.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package delivered from ***** today through Fedex. The box was propped up beside my house. The whole bottom was soggy and it fell apart. I had a bucket of Tidy Cats cat litter, a 35-pound pail, a 22 pound bag of dried cat food, a box of 12-count meow mix wet food and several bags of assorted cat treats. The delivery photo was taken from way out in our driveway to avoid showing the box itself. I am attaching photos of the box. It should support the way Fedex handles customers packages. The box weighed 68 pounds. It should support my other case that I have opened against them, as well. It is getting rather ridiculous. I am almost afraid to trust them to ship packages with them.

  

  Business Response

  Date: 10/30/2025

  Dear ***** ******:

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 486630823248. 
  

  Your concerns regarding the delivery have been brought to the attention of management and this was addressed internally with the driver serving your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

  Because your financial arrangements are with the shipper, we ask that you contact the shipper for a reship or refund.  The shipper can contact FedEx to file a claim.

  On behalf of FedEx, we regret any inconvenience you were caused.
  

   

  Respectfully, 

  FedEx 

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced an online marketing scam and my packages are blocked in warehouses for almost 3 months, but Fedex's customer service did not take any actions to help me resolve the issue. The person created 7 shipping labels for me, with the correct address, name, and contact info (I'm both shipper and receiver on the shipping labels as I was moving across the country) . He charged me $270. I printed out shipping labels and attached to my 7 packages. I mailed them on Aug 8th (no abnormal notice when the staff scanned the barcodes on my shipping labels). After about 4 days, I saw all my packages had shipping exceptions updates, I called the customer service team and provided the tracking #. They said the info on their system doesn't match what I provided (which is my info), so they cannot disclose any info to me. I made several calls later on but still had no progress so I searched online and saw someone shares that there's a fraud team. So I called customer service again and got transferred to several departments (obviously those staffs even didn't know that Fedex has a fraud department), finally I reached out to ******** and created a case. She said she would call me back within at most 3 business days or I can give her a call if I don't receive one. I waited for 1 week and call her # back, she didn't pickup the call so I left her a voicemail. I waited for 2 months, never receive her call (I even called the Revenue Depart. to escalate my case for several times in the meanwhile). Today, I called again, and the Revenue team staff told me that my case was closed, and said ******** left a note saying that I have to contact the person who created the shipping labels (but obviously the person who scam me just disappeared after he received my money). So now I'm stuck, even the fraud team can't help. The packages have all my important government docs and personal belongings worth $10K. I CAN PROOVE I'm the owner of those packages and I have receipts and shipping labels.

  

  Business Response

  Date: 10/31/2025

  Dear Ms. ***************** style="font-size: 0.875rem;">This is in response to your inquiry addressed to the Better Business Bureau. 

  The appropriate management has been notified of your concerns regarding the multiple package tracking numbers that were seized by Security due to fraud concerns.  We understand you are

  advising that you were a victim of a scam, and would like to retrieve the packages.  Due to the timeline these packages may no longer be available and only the **************** can provide

  additional details regarding case number 463246.  We suggest you contact case owner, *******, ***********************.  We called on October 31, 2025, and left a voice message. 
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24075387
  
  I am rejecting this response because: 

  I already have Latresa's number. But as I mentioned in my previous explanation, she never pick up my call. I have no chance to talk to her directly, I even send an email to the address that she provided and still get no response. I would like to request Fedex communicate internally and ask ******* to call me back, as I know I can never reach out to her again on my end.

  Also, ******* left a note on my case, saying I need to contact the person who created my shipping labels, doesn't that mean I don't get a chance to prove that I'm the owner of those packages?

  In addition, if my packages have been destroyed, I want to request for a compensation on my packages as I took action to contact Fedex immediately after I found out that my packages have issues, which was only four days after I shipped them. But FedEx (*******) is the one whos been replying slowly, which makes me think youre deliberately delaying things so that my box gets destroyed and you wont have to spend time investigating this case.

  
  Sincerely,
  
  Juewen Fang

  

  Business Response

  Date: 10/31/2025

  Dear Ms. ************* is in response to your inquiry addressed to the Better Business Bureau. 

  As previously advised, the appropriate management has been notified of your concerns regarding the multiple package tracking numbers that were seized by Security due to fraud concerns.  We understand
  you are advising that you were a victim of a scam, and would like to retrieve the packages.  The Fraud representative is advising that there is no additonal information that will be provided.

  They suggest you contact the person who the labels were purchased from, otherwise, it is suggested that you file a police report with local authorities, so it can be investigated.  FedEx is not responsible for

  these transactions between customers.

  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

   

   

   

  
  . 
  
  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 11/03/2025

   
  Complaint: 24075387
  
  I am rejecting this response because:

  I understand that FedEx cannot disclose personal information due to privacy concerns. However, I am not satisfied with the service provided to victims of scams involving your delivery network. Even though the scam was conducted by another party, FedEx still has a responsibility to help prevent such issues and to take proactive steps to assist victims in recovering their packages.

  I have been waiting for over 3 months without meaningful updates. This delay has caused me significant distress, as I was repeatedly told that I would receive a response within a few days, giving me false hope that my case was being actively investigated. Instead, the matter has been left unresolved.

  If I had been advised earlier to file a police report and have law enforcement investigate, I could have acted immediately. Your fraud team should be familiar with situations like this and should provide clear, timely guidance rather than leaving customers waiting for months.

  I have now filed a police report. If my packages have been destroyed due to the prolonged delay in communication, FedEx bears responsibility for compensating me, as the delay directly resulted from your lack of timely action and follow-up.

  I request a proper review of my case and a clear explanation of the next steps.

  
  Sincerely,
  
  Juewen Fang