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Business Profile

Mailing Services

FedEx Corporation

Headquarters

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Reviews

This profile includes reviews for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.07

    Average of 6,528 Customer Reviews

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    Review Details

    • Carlos D

      Date: 11/24/2022

      My package with a guaranteed delivery did not arrive on time. The package is still in transit in another state. I call their 800 number after trying to resolve the issue online first, but luck. When I call the 800 number, it is a robot/artificial intelligence that responds. I am not able to talk to a real person because the system says that the computer can answer all my questions better than a person. The robot automatically hangs up on me. Completely UNACCEPTABLE. The worst carrier ever.

    • Calvin G

      Date: 11/23/2022

      Was email a delivery window for shipment that required a signature. Paid extra for evening delivery, and got a confirmation email for evening delivery.Morning of, got email saying must be morning delivery, so I stayed home all day. No delivery.That night got another email stating next day am delivery. I stayed home again and still no delivery. I signed up for both email and text alerts. Wish I could *** for two burned vacation days.

    • David S

      Date: 11/23/2022

      FedEx does NOT believe in good customer service! My package(televiaion) was delivered 2 DAYS past the promised date, with no reason given. I heard the driver "bounce" the package onto my porch. The ** was broken when I tried to use it, and when a return to the company was set up, FEDEX was a day late picking up the item, THEN re delivered the item to my address, instead of returning it to where it was supposed to be returned. I called, wound up talking with 2 supervisors over 2 days and several out of country "customer service reps" who do not understand customer service! The supervisors promised this package would be picked up. To date, it has not!

    • Robert S.

      Date: 11/23/2022

      Package delivered to wrong address. They sent picture of the package at the wrong door to the seller. ****** says that the picture proves that i received it.I live in a apartment complex and the picture is clearly a house. The address is completely different not even close to mine.The home owner drove to my apartment and gave the package to another neighbor. I finally received it 3 days later.

    • Gabriel S

      Date: 11/23/2022

      Worst Customer service and service system.My complain is directly with corporate as the people that answer the phone are in a third party customer service location!Firs of, I had to lie and say I was paying my taxes to get someone live on their website phone number!I was lied, missed directed and they hanged up on me twice. I was transferred to no one I had to try calling the corporate number and it also a joke!Why is it that this companies forget who made them this big????My Package was supposed to be delivered 11/23 it needs a signature, I made arrangements for someone to be there, shipment arrived early. I call fedex to find options, I was told they can drop it at a location near me! When I get there, they tell me my package is not there! I call the fedex number again EIGHTH TIME I asked to speak to a supervisor, I get transferred to what they call the escalation department, she says she has to call me back! I get her call and she proceeds to tell me that it normally takes 24 to 48 hours for and item to be dropped at a different location!!! Keep in mind I already had someone at my house available for the 23rd !! So why would I accept this in the first place! She also mentioned that the driver had already stopped by my house around 12pm, I called at 10:45 and the person I spoke to said he had already sent a message so they don't have to stop at my house! Meanwhile, I had to call a local store in ******* Bch. so they can give me an accurate information! Imagine this, I sell watches through **** and I rather use ************* So now my second option will be DHL and *** Before I send a package through Fedex!!!

    • Sylvester B

      Date: 11/23/2022

      Apparently FedEx does not care about the negative reviews that are numerous. *** had two consecutive deliveries and neither one arrived as stated by their emails sent to me. What a travesty! They got to have poor employee retention and they do not seem to care! Im sorry FedEx but you get a very poor grade with this consumer.

    • Kyle D

      Date: 11/23/2022

      FedEx ground has the absolute worst service. Ever. Avoid at all cost.

    • Jerry B

      Date: 11/23/2022

      Using unmarked vehicles to deliver package. Wanting to know whats in the package. Customer service in *************. Cannot understand 3/3 people I talked to. Now there is no delivery I trust. Big thumbs down. Tracking information wrong 3 days in a row. ONE STAR IS TO MUCH.

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