Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Mailing Services

FedEx Corporation

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FedEx Corporation has 994 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.07

    Average of 6,528 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lynna A

      Date: 11/26/2022

      I don't understand why companies use fedex to ship anything. They have had my package at the delivery location for over a week now and every day i get notifications that my package is out for delivery, yet here I am, a week later, with no delivery. I guess FedEx is in the package theft business now. Nine times out of 10 they are always late, and not by a day. They are going to lose companies a lot of business.

    • Debra K

      Date: 11/25/2022

      I had a package delivered on Tuesday November 22,2022. It was a empty package. Someone at FedEx cut open my package and took my items. When I called and told them the issue the employee ****, refused to assist me anymore. I than got ahold of GameStop (another very *********) for their assistance. After a few days they said I was lying and stood behind FedEx. Its really sad that there are very sorry people out that would steal a childs Christmas Present.

    • Kristin B

      Date: 11/25/2022

      I know these people are busy and probably in a hurry, but they put my package, a Cricut machine mind you, in the yard!!! Literally 10 steps from my front porch. Luckily we were here and just didnt hear them pull up, otherwise, the neighborhood dogs could have done a lot of damage. I mean really? In the front yard?!

    • Matthew K

      Date: 11/25/2022

      I ordered a item from *******.com. they use FedEx to deliver the item. It was supposed to be same day. It was delayed numerous times and I also noticed on the tracking log that FedEx even "corrected" my address. When the item finally showed delivered, I never recieved my package. Found out they changed the address to a totally different address, and even added a middle initial to my name. I am not trying to prove to ******* that I never recoeved this item, all because FedEx decided to do whatever they wanted qith my item and it now may cost me $. This business is horrible and sadly I can't choose who delivers my items from ******* or other businesses. FedEx is the worst shipping method.

    • Calvin K

      Date: 11/24/2022

      I'm going to tell it like it is. When I have something delivered by *** it's always on time. My latest nightmare with FedEx is that my package, as of now, is three days late. In trying to track the package, I see that it came through my town and just kept on going, now it's a half a state away, on the other side and is working it's way back. How ridiculous!

    • Rodney H

      Date: 11/24/2022

      Sent a food processor to my son via FedEx. Received email notification of delivery with picture but it wasn't my son's house. I contacted FedEx, was asked a series of questions, and told electronically to look for my package and they would investigate. After three days they told me that they had delivered it and I could deal with the seller. "We lost it, you deal with it. Fortunately ***'s club covered it but FedEx is a customer service wasteland. Worst carrier by far.

    • Andrew F

      Date: 11/24/2022

      Im a business owner of a retail firearms store. Many of our suppliers and wholesalers unfortunately use fedex. Its 110% the absolute worst carrier. Packages are constantly late. Firearms are often delivered to wrong business wich is illegal. They claim businesses are closed when they are not. Just a completely ************ pile of garbage. I really wish there financiers would just pull out. Someone could make a killing buying them out and creating a functional shipping empire. And hopefully that happens because this company is the worst kind of complete garbage. You cant even speak to a person in the country 99% of the time. And even a superior cant give you information to contact the local shipping hub. You have to trust their incompetence. And they know all this. Thats why you get a robot that doesnt give you anything but basic information. Its the ignore and pivot move. Dont worry. Your package is on the way. To well. Somewhere.

    • Alexander G

      Date: 11/24/2022

      This company happily accepts higher fees for faster delivery and then does not deliver within the guaranteed time frame. Customer Support consists of a claim system that does not work and a busy phone line.

    • Tanner E

      Date: 11/24/2022

      This company is a joke. I was standing outside of my house when a package was attempted to be delivered. Ok I get that totally. My area gets a little confusing. I called the help line WHICH IS LITERAL GARBAGE. Its junk you cant get anywhere, the people on the other end can barely help. My local FedEx called me so I could help the driver find my house. I lost the call and this is where I loose my marbles. Spend an hour on the phone trying to reconnect with the location only to be told it isnt possible. WHAT KIND OF COMPANY CALLS YOU AND THEN YOU CANT CALL THEM BACK. How can you not be transferred to the location? Is this a freaking joke? Im so angry that I spent an hour on the flipping phone to be told we cant do anything. What is the point of being called if you cant call them back. Oh and this package is so I can start my new job. Get your act together

    • David H

      Date: 11/24/2022

      The worst delivery company in the industry !!! Drivers are horrible with people skills. I know they are independent drivers but you figure without a customer they would be without a JOB !! They leave packages on front door without any notification either a doorbell or the good old knock on the door !! Im going to do everything possible to avoid the company delivery anything personal or business.

    FedEx Corporation is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.