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Business Profile

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FedEx Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.07

    Average of 6,517 Customer Reviews

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    Review Details

    • Ben B

      Date: 12/20/2022

      I had five packages sent by Sonos to my home. All of them had some sort of delay after the order was picked up by FedEx. None of the packages arrived on time and one was stolen. The stolen item had a picture for proof of delivery but the picture was of a person standing in the street with their back towards the camera and a package on their shoulder. I had two other packages delivered the same day by **** one delivered before and one after FedEx delivered the stolen package. Sonos was great and sent a replacement as priority overnight but that too has been delayed by FedEx. I love my speakers but next time I wont buy from them because they use FedEx.

    • Cheth L

      Date: 12/20/2022

      Worst company shipping!! First, local restriction even though I am waiting all day for delivery tracking said out for delivery .I changed to hold onsite due to tracking update local restriction. On-site hold accepted and package is out for delivery. I am waiting for delivery and pick up. The on-site Vons already closed but tracking is still out for delivery, really FedEx????Please stick to what you update on your tracking. Do not lie to customers.I have had multiple shipments from ***************** and never received any local restriction on tracking details.

    • Justin W

      Date: 12/20/2022

      2 packages that they have hostage. My tracking has shown "on truck out for delivery" multiple days in a row but after 8pm it updates to "delivery not attempted, at FedEx facility". Horrible service. FedEx drivers in my neighborhood but my packages aren't being attempted?? Ugh, this company is awful.

    • Sherry L

      Date: 12/20/2022

      We'll I got notification on Nov 23 that my package was delivered to address I had on file with Temu but when someone who was home check for me, it wasn't there and I contact FedEx as well as Temu and I get a voicemail later from fedex stating my package was delivered and describing the house and color which was crazy because the driver took a photo of the house they left the package at and it was totally different then the address on file. How can you take a picture of a white door and the correct house door is *****?? Their is no way you can pass thay and day it was delivered. It's December 19 and I filled a claim weeks ago and get mail they denied my claim. So I called them today and they say the shipper have to file the claim and nobody told me that, because I filed the claim with an fedex customer service representative. I had an order worth $130 for my 3 children. That I never got and nobody cares because it's not them. I have proof and all and ***** asked me to sent documents of it. $130 of credit from temu has gone down the drain due to fedex employee not paying attention to the address.

    • Sarah B

      Date: 12/20/2022

      Horrible I shipped a package on the 14th and it was supposed to be delivered the 17th it is now the 19th and after being put on a truck 3 times in the last 3 days !!!! It still has not been delivered. The customer service was horrible not helpful at all! I am so beyond frustrated !!! Now my tracking says pending and my package has no delivery date !!! HOW IT HAS BEEN ON A TRUCK 3 times ! I will be canceling my account!

    • Joyce C

      Date: 12/20/2022

      Our package has been scheduled to be delivered for three days in a row. They just take the box back to the shipping depot in ********, **. Then we get update saying our shipment has been delayed!!! I would give zero stars if that were possible customer service is overseas, so no help there.

    • Samantha B

      Date: 12/19/2022

      I just had handmade coffee table delivered I ordered on Etsy. Clearly the delivery guy didnt think I was home and I heard a thud. I shouldnt hear a thud when any package is delivered and when the package says fragile! They dont give two s**** about your stuff. I just wanted tell that guy what an a** hole he is! Rude , disrespectful and the box is all torn up. Total bullshit! Fed Ex sucks!!

    • Ricky H

      Date: 12/19/2022

      I've been trying to contact a real representative and they refuse to do it makes no sense when they're automated answering won't help

    • janice F

      Date: 12/19/2022

      Two times within 10 days I have had packages say they are delivered but I never see them. I file complaints and nothing happens. This is not just my problem. Here in *******, **. it is happening everyday to multiple people. I have contacted FedEx by phone (not an easy task) and I get someone in a foreign country who tells me they are filing a complaint. The tracking numbers say they don't exist. The shippers have contracts with FedEx so they won't use another company like *** who always delivers my items on time and where they say they are delivered. We all feel helpless here in ******* and don't know where to turn. One of my packages contained over $2000 worth of medical supplies. I'm hoping that the BBB can do something to correct this situation.

    • Ken M

      Date: 12/19/2022

      Fed up with Fedex, second time that Fedex stated online that I needed to sign for a package and give a date that I am held hostage in my home because the package would be delivered by the end of the day what a ****** waited all day only to see the delivery date turn to pending Fedex you **** Worst experiance I have ever had. if the delivery was not going to happen why jerk your customer around Fedex service is like waiting for the cable guy that never shows up. never had a problem with any other shipping company just Fedex

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