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FedEx Corporation

Headquarters

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Reviews

This profile includes reviews for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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FedEx Corporation has 994 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 6,507 Customer Reviews

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    Review Details

    • Gordon C

      Date: 12/28/2022

      FedEx's customer service is terrible. It is impossible to speak to a real person. I am tracking a delivery which was in ** this morning. It indicates weather delay going from ** to **. I wanted to understand what that means since the weather is perfect between ** and ** and the roads/traffic is clear. The delivery is indicated as before the end of the day, although the package is still showing as in **. I need the package today and I cannot get through to text or speak to a real person and understand what the "weather delay" is!! Very frustrating and poor customer service.

    • Brian S

      Date: 12/28/2022

      We had to send emergency diabetic supplies to my son who is temporarily living in ******** on December 23. We paid over 200 dollars for overnight delivery. The package got stuck in Salt Lake for days. It was not delivered until December 28. The company refused any type of refund. Interestingly, we sent a non-emergency package through the US ************** on December 22. It was delivered before our overnight FedEx delivery. We will never use FedEx again.

    • James F

      Date: 12/28/2022

      Shipped a large box (50x50x4) using their website to get a *************** a label. The dimensions of the box and weight are part of the web entry. Quote was $431.54 and i printed the label and dropped off at Fedex pickup site with the label. Arrived at correct location in good shape. HOWEVER, charge to my credit card was $1609.30 - called customer service and nice person told me that an oversize charge over $1000 added, even though the website estimator had the dimensions, but failed to properly estimate it. I was supposed to read some shipping manual (if you are going to estimate a charge - estimate it right (it would not be that hard to do (I'm a software developer) - I feel very ripped off! No apparent recourse.

    • Sarah P

      Date: 12/28/2022

      Its now 5 days after the day my package was supposed to be delivered, its been saying the samething since the 23rd of December that it was on the truck headed to be delivered,it said it again today the 27th of December. I called they said it would be delivered today of course it wasnt and I dont think it will tomorrow. I been waiting 3 weeks for this package I wont be buying from any company that uses FedEx anymore

    • Melanie H

      Date: 12/27/2022

      Omg worst company!!!!!!!! Absolutely no customer service!!!! I will never use them and wont order anything using them as their carrier ever again!!!!! By the way I spent over $25000 dollars last year on line !!!!!! Good luck fed ex !!!!!!

    • Christine S

      Date: 12/27/2022

      They are theives. I paid for something to be delivered overnight. They received it on the 23rd. Email saying it will be delivered today by noon. Now email saying delayed. It never left. They owe me money. This company is the worst. They dont allow you to talk to a human, they ignore what you paid for. Theives. Theives. Theives. Why anyone does business with them is beyond me. Probably because they offer cheap rates to those businesses and make the customer pay for them and then lie through their teeth and have more excuses than any company I have ever dealt with. They shouldnt be allowed a license to operate.

    • Tina D

      Date: 12/27/2022

      My son's driveway is totally straight and flat ground, was professionally snow plowed, there is also a big turnaround and the driver left my son's package clear at the end of the driveway beside the main road for anyone to take!! Lazy and they DO NOT CARE if you get your package or not!! They even had the nerve to take a pic of it sitting beside ***** at beginning of driveway! Ridiculous! My sister just told me they done the same thing to her the last delivery she had and it was even dry out then. No Excuse!! I wish I could submit the picture here!!!!

    • Alena B

      Date: 12/27/2022

      FedEx Customer Service number is a nightmare. You go round and round with the recording and there is no way to get to a live person. My package has been sitting in the same facility for a week but the system refuses to get me to a live person, it simply states "that is the most current information we have". Also my sister lives there and there have been FedEx trucks out everyday so the weather is NOT an issue. Certainly not getting my business any longer.

    • Joe N

      Date: 12/27/2022

      They quote you one thing on line when you create the shipment based on weight, but then charge you based on dimensional weight after they process the shipment. *** weighed 21 pounds, I was charged for 45 pounds based on the size of the box. Ended up doubling my bill, after the box was delivered. I could have bought a plane ticket for my package. Called customer service and they just kept repeating how it is in their service agreement. Total nonsense, and no customer service whatsoever!

    • Sarah T.

      Date: 12/27/2022

      If you want to pay overnight shipping and not get died until 5 days later this is the business for you paid priority overnight shipping for a time sensitive item didn't get it called Called to get the value of the item back was denied told that because of weather that they don't have to refund my item well when I sent the package and gave you the money you did not say oh died of might not get there even though you're paying for overnight shipping you were quick to take my credit card information and my money it was supposed to be sent out Thursday miss the storm but nope nothing

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