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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,405 total complaints in the last 3 years.
5,018 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Invoice Number: *********** Account Number: *********** Tracking Number: ************ Expected Resolution: Full refund to card used.According to the shipment information for this particular package, fedex guaranteed that the package would be delivered by 5/31/23 before 11:00 AM. The package was delivered on 5/31/23 at 11:05 AM. According to the service money back guarantee provided by fedex regarding first overnight shipments, shipment date and times are guaranteed to arrive by the guaranteed date and ***, and the shipper will be reimbursed if a shipment is late more than 60 seconds after the guaranteed date and time. According to the tracking for this package, the package arrived at 11:05 AM on 5/31/23. also, according to the tracking, the only possible delay that was reported to the tracking at the time was the package arrived at the station before carrier dispatch. Using the information that was provided on the tracking, and using the terms and conditions on the service guarantee that was applied to this package, i am entitled to a refund for the full amount that was charged to the card through my billing account. I would also like to state that during the package transit from ****** ** to ****** **, there was no weather events that would result in the package being delayed. According to the tracking that is provided, there was never a scan showing that a weather delay, or any other delays occurred during the transit of the package. The only delay that was on tracking is the service delay due to the package arrived after courier dispatch. Using all of the data that I have reviewed, and accounting for weather at ****** **, ******* **, ******* **, *********** **, *********, and ****** **, I do not see any indication of any possible delay that resulted in the package not being delivered due to weather. I also have reviewed flight data, and all fedex flights from ******* **, ******* **, and *********** ** arrived on time while the package was in transit.
Business Response
Date: 06/14/2023
Dear ************** ******:

This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit of $91.83 was processed on 6-14-2023 to the billed credit card for FedEx tracking number ************ as a goodwill gesture.

For any additional information, please contact your credit card financial institution. Please allow 24 to 72 business hours for the adjustment.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,

FedEx
Initial Complaint
Date:06/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is about lack of fed ex being dishonest about making an effort to deliver my package and making excuses for a driver lying about it. It was said that at 2:59 the fed ex driver attempted to deliver my package. I have a camera on my door. he never came to my door. he never rang my gate code and beside that the exit side of the gate is literally broken. you can just drive threw. the customer service agent and manager immediately made excuses and untrue statements verse verifying with the driver. im sure once he realize I actually have a camera on and around my door he would come clean about being dishonest. im extremely upset because not only did he lie but I couldnt get any help thru customer service. the customer service agent actually told me that the driver isnt allowed to come thru the gate uh? how would he deliver the package if he dont come thru the gate? the manager came on the phone with the same attitude and excuses. instead of reaching out to the call center to verify. I had to tell him what to do to resolve my problem. i want this reported. i wanted the calls pull and listened to by a manager and see if proper procedures were follow and was an effort even attempted. We have to live by a code of conduct. we have to trust these businesses to be honest and this was not the case. im 100% sure he never attempted. I have a camera on my door
Business Response
Date: 06/29/2023
Dear ***********************,
Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact us at me at ************ ext ******, and refer to your case number ******** when calling.

We appreciate your patience while we work to resolve this.

FedEx
****************
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SHIPPED 2 ARTICLES VIA FEDEX EXPRESS AND DROPPED OFF AT A FEDEX EXPRESS DROP BOX AT *************************************************************** ON MAY 27, 2023 AT 4:30PM PST. NO UPDATE HAS OCCURRED FOR 2 WEEKS. FEDEX HAS FAILED TO DELIVERY OR RETRIEVE MY PACKAGES. NOW THE MERCHANT IS NOT WILLING TO ISSUE A REFUND DUE TO THE PACKAGES BEING LOST BY FEDEX.TRACKING NUMBERS Fedex ************, Case # C110367281 Fedex ************, Case # C110368167 BOTH ARTICLES CONTAIN RETURN MERCHANDISE COMBINED VALUED OVER $15,000 AND PACKAGES WERE LOST OR STOLEN BY FEDEX. ALSO HAVE A VOICEMAIL FROM FEDEX EXPRESS PERSONNEL STATING THAT THE FEDEX BOX WAS RELOCATED AND I SHOULD FILE A CLAIM FOR REIMBURSEMENT. FILED CLAIMS FOR BOTH PACKAGES ON JUNE 1, 2023. FEDEX HAS NOT ISSUED A REIMBURSEMENT AFTER FILING A CLAIM WITH FEDEX OVER 7 DAYS AGO.
Business Response
Date: 06/13/2023
We have received and processed your claim request on the shipment referenced above. Unfortunately, upon completing our investigation, we must respectfully decline your claim. FedEx has no record of possession of this shipment.
Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed a claim, heard back from no one. Called to follow up and was told I needed to submit proof of value. I purchased insurance from FEDEX for my package. And now they are trying to not pay it. Further more when I phoned I was bounced around multiple people. When I filed the claim, the male voice representative said they would be sending me a check. And now after calling and being bounced from one male representative, who did not understand what update I wanted or what an update is, I'm unsure of what was going on there. To a female representative who was unable to find a record for the claim. And I repeatedly asked to speak to a supervisor, like 5 times to which she responded by repeating the package number several times, then placed me on hold. I called back and finally spoke to an *** who finally gave me information, just information I was not made aware of.
Customer Answer
Date: 06/17/2023
Attachment contains photo of original receipt, containing tracking number, stating address to be shipped, monetary value of package, and proof of exchange for service.
Customer Answer
Date: 06/20/2023
************
Business Response
Date: 06/27/2023
Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for additional review and response.
I have checked our records and before any further investigation can be done/completed on the claim that was initiated additional documentation must be submitted. Please fill out the attached claim form and forwarded and attach the required additional docs and send it back to my attention directly *************************************************. Once I receive the information I will review, process the claim accordingly and advise you of the updated resolution.
On behalf of ****************** I apologize and assure you that this matter is being taken seriously. Please contact me directly with any further questions.
Thank you
Hope I / ******************** / FedEx Ground ***************** /. *************************************************

Customer Answer
Date: 10/16/2023

Complaint: 20167191

I am rejecting this response because: I was told to submit paperwork as proof of purchase. Which I did. But I still have heard zero. The package was insured and Ive filed the necessary information to receive compensation. This dates back to promised delivery date 1/9/23 Tracking #************

Sincerely,

*************************
Business Response
Date: 10/17/2023
Dear Customer:

FedEx Ground Shipment #************

Your BBB Case#******** has been escalated to Ground *************************** for additional review.

Based off our records it does not appear that the required information has been received (proof of value/claim form) for the review of your claim.

Please submit the information to my direct email ************************************************* so I can process your claim accordingly.

Thank you

Hope I / FedEx Ground ******************** / Ground Claims
Customer Answer
Date: 10/19/2023

Complaint: 20167191

I am rejecting this response because I have repeatedly submitted proof of purchase.

Sincerely,

*************************
Customer Answer
Date: 10/20/2023

Complaint: 20167191

I am rejecting this response because:
I keep submitting the information.

Sincerely,

*************************
Business Response
Date: 10/24/2023
***************;
FedEx Ground Shipment #************
Thank you for submitting the additional information for your claim. The additional investigation is being conducted and once all of the information has been reviewed you will be provided with the final resolution.
I should be able to finalize your claim by the end of this week and if you have any additional questions, please feel free to contact me via my direct email
*************************************************.
Thank you
Hope I / ******************** / Ground Cargo Claims / *************************************************

Customer Answer
Date: 10/31/2023

Complaint: 20167191

I am rejecting this response because:
No, final outcome.

Sincerely,

*************************
Customer Answer
Date: 10/31/2023

Complaint: 20167191

I am rejecting this response because:
No, final outcome.

Sincerely,

*************************
Customer Answer
Date: 11/13/2023

Complaint: 20167191

I am rejecting this response because:

No, final outcome.

Sincerely,

*************************
Business Response
Date: 11/14/2023
Claim Letter
Business Response
Date: 11/16/2023
***********************************,
Please review the attached letter of payment from Claims. Checks are sent via US Mail.
Best regards,
FedEx
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
1517 *******************************
************, ** 60305
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx's transportation is a disaster! Nearly 50 packages of shoes I purchased from Adaidas were returned during transit within a day! ************ is one of the returned ones! But 50 packages with the same address were delivered the day before! Someone intentionally returned my package during transit and did not send it to me! This is discrimination! Infringed my personal rights!
Business Response
Date: 06/23/2023
Dear *****************

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate your package was returned to the shipper on tracking number ************ and delivered back to the shipper on June 6, 2023 at 10:54 a.m. Please follow up with your shipper for replacement or refund.

We regret any inconvenience you experienced as a result of this situation.

FedEx
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a package sent to me that required a adult signature required . FedEx left it at my front door. Accused me of siding for it. At the same time. I allegedly sign for it. I was out of town. This is not the first time this is happened. I file a complaint with their corporate office and absolutely nothing happened. The managers are hiding from the issue.Im still waiting on a follow-up from case number C-*********.
Customer Answer
Date: 06/08/2023
************ Is the tracking numberId also like to point out there is a complaint number in the original email.
Business Response
Date: 06/13/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 772247519736.
Our records indicate a proof of delivery on June 1, 2023, at 1:02 p.m. The Express
station management will follow-up after their review. Also, we called you on June
13, 2023, and left a voice message.

Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 06/13/2023
Again, maybe you should review the original statement. You left an adult signature required package sitting at my front door. I did not sign for it. I did not sign for it as I was in another state. That is the issue here. I never said it was not delivered. Again review the original statement. And then respond accordingly. Also, I was told I would receive a call from the local management over a week ago. Again, review original statement.
Customer Answer
Date: 06/15/2023

Date Sent: 6/13/2023 5:58:19 PM
Again, maybe you should review the original statement. You left an adult signature required package sitting at my front door. I did not sign for it. I did not sign for it as I was in another state. That is the issue here. I never said it was not delivered. Again review the original statement. And then respond accordingly. Also, I was told I would receive a call from the local management over a week ago. Again, review original statement.
Business Response
Date: 06/16/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 772247519736.
The Express station manager called you on June 15, 2023, and reviewed the
information provided with you.

Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
??FedEx Freight *************************************************************************************** ***** ??Tracking number-************ ?FedEx: Your delivery is rescheduled to Thu, 06/08 estimated between 10:40A and 2:40P. fedex.com/t/************/en_** Reply MANAGE for your options. Reply HELP for help. STOP to cancel.At 2:15pm FedEx ground enter the apartment complex delivered packages through out the complex, did not delivered my package.This is not the first or second time this type of situation has happened. There is a serious problem with the south chesterfield center on delivery package to customers. An investigation is needed against this FedEx freight south chesterfield center, ** on the improper unprofessional behavior manner on delivery customers packages.Also, do not post this complaint online. I just want to contact Fed Ex corporation about the problems, FedEx customer service is no help.
Customer Answer
Date: 06/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
************************************************************************************
********, ** 23860
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am in dire need of my packages that FedEx states were delivered. I HAVE NOTHING AND I AM INCENSED. The driver simply marked the packages "Delivered" and either took them back to the warehouse or left them in an unsecured location other than my fenced yard to be stolen. ************
Business Response
Date: 06/21/2023
Dear *********************************:
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate that your shipment tracking number ************ was delivered to the Campground office on June 3, 2023 at 1:09 p.m. local time. we have spoken with the manager who advised this shipment has been collected.

If you did not receive the package as expected, please contact the shipper for further assistance. We hope this information is helpful.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to **, and we hope you will allow ** other opportunities to serve you.

Respectfully,

FedEx

Customer Answer
Date: 06/22/2023

Complaint: 20161470

I am rejecting this response because:
When the address on the package is labeled correctly, it is the responsibility of THE CARRIER to deliver the items that are entrusted to THE CARRIER'S DELIVERY DRIVER, BE DELIVERED TO THE CORRECT RECIPIENT, AT THE CORRECT ADDRESS; NOT WHEREVER THE DRIVER DEEMS IS "OK".
THIS IS CLEARLY A COVER-UP BY THE CARRIER, PROTECTING THE DRIVER, WITHOUT THE CUSTOMER'S WELL-BEING EVEN CONSIDERED.
WHAT A HORRIBLE SHAME, THAT FEDEX IS ALLOWED TO GET AWAY WITH THIS.

THE LOSS OF THIS DELIVERY HAS CAUSED PANDEMONIUM IN THE SMALL, INTIMATE COMMUNITY THAT I LIVE IN.

Incensed and Unhappily,

*********************************
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Label was sold through **** to ship item to ******. Due to mistake made by ****, offering Fedex Ground instead air to ship to ****** address, Fedex returned the item to my home address and also charged **** for that label in the amount $153.57 and **** has been relentlessly harrasing me to pay for the service that was not provided by any of the parties involved. Filed a claim with Fedex and that denied it inspite of their own website shows that package was returned to me and not delivered to address in ******.- tracking # in question : ************ - label purchased on Jan 8th 2023 ( reserved with **** ) - amount $153.57 - label ship date Jan 9th 2023 and packaged received by Fedex - package returned to me Jan 10th 2023 - **** charged me for this label Jan 16th 2023 - label shows clearly full address ( Fedex also claimed it did not receive full address in phone conversation)- both Fedex and **** are refusing to resolve this claiming item delivered which I have and they have on both **** and Fedex website proof that it was not delivered to ****** but returned back to me therefore service not rendered I am currently stuck in a loop not being able to communicate with Fedex nor with ****, which are constantly making it impossible to resolve the matter.
Business Response
Date: 06/27/2023
Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been forwarded to my desk for review and response.
Please have **** contact FedEx Billing regarding a possible refund for the shipping charge due to the shipment not being delivered to your intended party.
On behalf of FedEx Management, I apologize for any inconvenience you and your customer may have experienced.
Thank you
Hope I / FedEx ******************** / FedEx Ground ***************** / *************************************************

Customer Answer
Date: 06/27/2023

Complaint: 20161434

I am rejecting this response because:
it is impossible for me to deal and resolve this with ***** **** does not have any of means communication with customers like all other companies when it comes to dispute with them . They do not assign any case numbers they dont use email as communication. Since January 2023 I have tried to resolve this matter on the phone, on 5 different occasions. All this time their associate would either refuse to deal with it, or give me false promises that they would call Fedex to explain and ask for refund. Nothing ever was done by *****They told me that I call you.
I did call Fedex support and they also refused to do anything.
I had to pay for this label and the only way to resolve this is for you to cut the check directly to me.

Sincerely,

***********************************
Business Response
Date: 07/05/2023
Good morning,
Since the shipping charges were billed to ***** they would need to be the ones to contact the FedEx billing department to resolve this issue. Please reach back out to **** and let them know that FedEx has advised that **** must contact us for the refund. My apologies but we can do nothing more at this time.

Sincerely,
**************** | ******************** | FedEx
Customer Answer
Date: 07/05/2023

Complaint: 20161434

I am rejecting this response because:
I have no authority over ****** policies and your suggestion leads nowhere in this case of me being put in the position that one company will not resolve this case because another is refusing to communicate in normal common sense fashion.
I have called **** last and given them information on our communication and your suggestion that they , ****, have to contact you to resolve this. Like several times before, their representative that answered my call has been given information on this BBB case number and she said she is putting in request to **** to contact Fedex ****************** to try to resolve this matter. I was told that they will send me ie inform me of outcome in 3-5 business days but I can't trust this statement since I have heard this at least twice before and nothing ever happened that will resolve this obvious abuse ,first from ****** side to sell such label, second from Fedex to charge **** and third, from **** again to pass this charge onto me, in spite the fact that Fedex nor **** have provided any service for delivering the package to my customer. I still stand being put in this vicious loop and robbed for $153.57 by **** and Fedex. Therefore, until this is resolved, I can not accept Fedex's response as such.
If I ever get any communicaton back from **** regarding this matter, I will forward it to you asap.

Sincerely,

***********************************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/1, I received a text from Fedex saying package will be delivered on 6/2 in the morning and a signature was required. I requested it to be delivered in the evening of 6/2 from 5-8 as I know I will be home to sign for it and such I paid $5.55 for the service. Never received my package on 6/2. At night of 6/2, I had to request it again to reroute the package to a Fedex Office to pick it up. I didn't get my package until Monday morning. I called Fedex customer support ask for refund of the $5.55. They informed me they just changed the money back guaranteed policy so not able to process my request. I asked to talk to a supervisor, she denied my request.
Business Response
Date: 06/30/2023
Dear *********************:

Your report to the Better Business Bureau was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.

We appreciate your patience while we work to resolve this.

Respectfully,

FedEx

Customer Answer
Date: 07/06/2023

Complaint: 20161222

I am rejecting this response because:

Sincerely,

*********************
Customer Answer
Date: 07/07/2023
Got couple phone call with vm from FedEx regarding this complaint. Called her back and havent gotten a call. I dont know whats happening next or if anyone is going to do anything. Thanks.
Business Response
Date: 08/04/2023
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on tracking number 399011765188.

Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Business Response
Date: 08/17/2023
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Voicemails were left, and emails forwarded to you asking you to contact us. Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call me at ************************ for assistance.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,

FedEx

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