Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've repeatedly complained to FedEx about leaving my packages in my apartment building's lobby instead of at my front door as per my instructions on file (and, also two posted notices there by the Manager not to do so). In fact, on May 10th, I submitted a complaint to the Better Business Bureau regarding this issue (Complaint ID # *********. Evidentally, this deplorable Corporation refuses to hold it's "rogue" carrier's who willfully disregard mandatory directives accountable. Therefore besides continuously issuing complaints, legal action is forthcoming. Because it's in the public's best interest for FedEx to be exposed for their disturbing degree of outrageous unprofessionalism!! As stated in my first complaint it's indefensible for me to be compelled -- a wheelchair-bound senior besat with severe back and arm injuries -- to overexert myself hauling oversize boxes up to my 4th floor unit. Or risk them being stolen in this "high crime" downtown area. Which has been the case on several occasions (including theft of diabetic medications that I receive via U.S.P.S).Furthermore, I reiterate that assistance from other residents in this elderly/disabled complex is seldom an option (and obviously FedEx dismisses their direct role in causing a tenancy of this nature extreme hardship). Ideally, merchants should exclusively only contract with "customer friendly" delivery services. Like **** for example, who I've NEVER experienced any problems.In closing, FedEx representatives spare me your disingenious concern!! Such as *****, Operations Coordinator in the *************************** who claimed to "regret your disappointment" and "appreciate your patronage." Yet, my problem continues unabated without actual remedy. This matter, however, is far too serious for FedEx's typical smoke and mirrors!!

  Customer Answer

  Date: 06/06/2023

  Relevant Tracking Numbers:

  ****************

  ****************

  ****************

  Customer Answer

  Date: 06/06/2023

  Relevant Tracking Numbers:

  ****************

  ****************

  ****************

  

  Business Response

  Date: 06/28/2023

  Dear *********************,
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking number 640236667460.
  
  Our local management team has addressed this issue with our drivers and packages will be taken to your front door. You were also contacted by local management to address this issue.

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20144398
  
  I am rejecting this response because: I'm not convinced that I won't be revisiting this issue in the future. Like, for example, when either a new or substitute driver is working. I can only hope that it doesn't but only time will tell.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had FedEx delivery on May 17th at 10:26am and thanks to video doorbell which shows that the big fed ex truck parked in reverse in my laneway and left oil spill and because of dry wheel turning that he did to line up his truck for some strange reason right in our laneway which was newly paved end of April and we just removed barricade to park in laneway but it wasn't meant for a large truck to park on new laneway,aside he should not have strategically parked dry steering as well ,I've had many deliveries and never has a truck delivery service ever parked in laneway before,this guy was rude to me and didn't care,I called fed ex right away when he left and was told someone was going to call me about damage he left to our laneway within 48 hrs and they never made an attempt to get back to me ,I was provided with a tracking ID ************** paid **** for my new laneway and paid the extra for the extension which he damaged with tire marks and oil ,I want compensation to redo my laneway now,I have proof of cost of my laneway and dates and videos of the driver dry steering and the oil spill he left behind.I know for a fact the drivers are told to never park in laneways when making deliveries and for obvious reasons.Date stamped photos and videos available on request

  

  Business Response

  Date: 06/21/2023

  Dear *************************,
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact us at me at ***********************, and refer to your tracking number when calling.
  
  We appreciate your patience while we work to resolve this.
  
  ****************
  FedEx

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx advertises a device for ********************** passports but it's a scam since after you send the company $699. They do not provide any service. Since the purchase was done in a FedEx office, advertised as a fed ex service they have a responsiblity to partner with legit companies. After seeing in the $699 and completing the application in the FedEx office for an express two week passport, I was told to contact the passport service with I have left messages and wrote on ******** with no service after one week.

  

  Business Response

  Date: 06/09/2023

  Dear *********************:

  This is in response to your inquiring addressed to the Better Business Bureau case.?? 
  

  Your concerns regarding RushMyPassport have been received.??FedEx Office works with RushMyPassport for all your passport needs. RushMyPassport expedites and reviews your required documents, and FedEx Office offers the photos, printing, and shipping of your application. Service fees are in addition to government fees.?We value this feedback for improvements and thank you for bringing it to our attention.? ?

  We hope that we will have future opportunities to serve you more favorably.????? ?? 
  
  Respectfully,?? ??
  
  FedEx?? 
  

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20141694
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx claimed they delivered my package (pair of athletic shoes) 5/31/2023. I was home the entire day but received no call or other notification. They also did not take the package to the apartment office as directed to do by a sign in the building entrance. The package was to be delivered to the address which included my apartment (318). I received an email later in the day from the company that originally shipped the package (Asics footwear) that the package had been delivered. I could not find the package and the apartment building office did not have it. I clicked on the FedEx tracking number given in the Asics email. That took me to the FedEx tracking page. The delivery details showed a photo taken by the delivery driver of 2 packages on the floor in an unknown place, but looked like the common entryway to my apartment building (Note that there is a phone on the wall in the small entryway that one only has to dial the apartment number to call, or talk to the apartment office). I contacted Asics about my missing package, and filed a claim (#********). I also called and complained to FedEx. The agent there told me the matter would be looked into. I believe the lost or stolen package will ultimately be replaced. However, if FedEx continues to allow their drivers to put packages wherever it is quick and convenient for them, even if it is not the exact address, there's no guarantee that my replacement will not be stolen too. I am aware that I am not the only person who has experienced this. It has happened to me before.

  Customer Answer

  Date: 06/04/2023

  Tracking number:  ************

  Customer Answer

  Date: 06/05/2023

  FedEx Tracking Number for lost or stolen package:  ************.

  

  Business Response

  Date: 06/07/2023

  Good morning **********************,

  Your claim has been reviewed and handled with the shipper directly.  Please reach out to Asics for further information.

  Sincerely,

  **************** | Executive Managment | FedEx

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20141457
  
  I am rejecting this response because:

  Sent 6/7/2023 12:10:03 PM

  Good morning.

  I am happy that FedEx is working with the shipper to resolve my missing shoes. However, I already knew my shoes were going to be replaced. What I want to accomplish is feeling comfortable ordering online for shipment to my home without unneccesary fear that my package will be taken again. Right now I do not feel confident that I will receive what I ordered. FedEx gave no indication that they won't continue to be careless in their deliveries. It is good to know that my lost or stolen packages will be replaced, but it takes time to file a claim, wait an extra week for what one ordered. 

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/07/2023

  Good morning.

  I am happy that FedEx is working with the shipper to resolve my missing shoes. However, I already knew my shoes were going to be replaced. What I want to accomplish is feeling comfortable ordering online for shipment to my home without unneccesary fear that my package will be taken again. Right now I do not feel confident that I will receive what I ordered. FedEx gave no indication that they won't continue to be careless in their deliveries. It is good to know that my lost or stolen packages will be replaced, but it takes time to file a claim, wait an extra week for what one ordered. 

  

  Business Response

  Date: 06/09/2023

  Good morning **********************,

  I will notify the Delivery Manager of the issue and have them speak with the driver about the proper location for releasing packages. The driver should have knocked on your door or taken it to the leasing office. If no one was home or the leasing office does not accept packages (as some don't) then he should have taken it back to the station for another delivery attempt the next day. We will work to educate the driver and rectify the situation. 

  Sincerely,

  **************** | ******************** | FedEx

   

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted fedex to file numerous driver complaints and the condition of my delivered packages. The hub supervisor ***** assured me this would be rectified and the driver will be spoken to. Meanwhile I have my Ring videos of the driver throwing packages from the curb to my door app 30 ft on several occasions. The driver is obviously retaliating the reprimand and continues to show no professionalism or respect for my packages or my property. Fedex told me to stop complaining to them and take this issue to the shipper. I don't feel this was an appropriate response as how can multiple vendors fix this unprofessionalism fedex refuses to address. Did I mention this is all on video fedex refuses to view.

  

  Business Response

  Date: 06/06/2023

  Dear *****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  *****************************

  *************, ** 11518

  
  

• Initial Complaint

  Date:06/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx charged me twice for one transaction. I am having trouble disputing the claim because I do not have an account with the company. I am stuck in a loop with the customer service robot phone operator and can't talk to anyone at the company to explain the situation.The one charge I authorized took place on May 21. Tracking #************ I was charged again the same amount on May 25. There is no record tied to this.The first charge was authorized at ***************************************************. There were issues with the label printing machine, and customer service was abysmal. My guess is that they messed up and charged it twice somehow. I'd like to be reimbursed for BOTH charges, as this is a total waste of my time.

  

  Business Response

  Date: 06/14/2023

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  After further research, I confirmed the transportation charges for FedEx tracking number ************ was billed correctly. Per our conversation you have verified the accurate charges with your bank.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I understand their proposed resolution.
  
  However, the information that it was billed correctly is inaccurate, per the evidence I provided in my initial complaint.

  
  The bank got the charge removed. FedEx would have charged double if I had not noticed. The lack of accountability in this response is concerning, and while the representative from FedEx dealing with this complaint  was very professional and courteous, there is no resolution here to compensate me for the waste of time and interruptions of my work day because I was fraudulently billed and tried to get my money back.
  
  I am accepting this response not because it is accurate or fair but because another party resolved this situation and I dont want to have any more of my time wasted on the manner. I hope FedEx can improve their processes and evaluate their human resourcing at this location to prevent similar issues in the future.

  Sincerely, 
  *********************, ** 10031

  
  

• Initial Complaint

  Date:06/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 3 pairs of shoes from ****** on ***** They were delivered in 3 packages. Fedex delivered all 3 to the wrong location. ****** map does show an accurate location for my address. The picture Fedex took as delivery proof (provided to me by the shipper) showed a different building from my home.Contacted Fedex multiple times and they refuse to help unless the shipper provide more info or the shipper contact them. But the shipper refuse to provide more info beyond passing me the "delivery proof" from Fedex.The total cost for all 3 orders is about $160. I demand Fedex to pay that to me due to their continuous mistakes and oversights in running their business.The purchase proof with prices and Fedex tracking numbers are attached.

  Customer Answer

  Date: 06/10/2023

  Hi, The tracking numbers are in the attached picture in the original case.

  Fedex have been delivered all my packages to the wrong location (address is correct). The 3 tracking numbers:

  628418570697, 646281594976, 646281585272

  total value for the 3: $160

  In addition, Fedex again delivered another package to the wrong location. Tracking: 398946226514

  Value: $200

  There are pictures of the deliveries from Fedex website. They all show different places. The latest one showed street # **** (My house is 1138).

  Customer Answer

  Date: 06/10/2023

  I went to the Fedex branch near my home and I called them numerous times, trying to explain to them that they have been delivering my packages to the wrong the locations. And their drivers irresponsibly left my packages under mail box stand in nearby communities. They use all kinds of execuses not to help me and not even willing to listen to me about the direction to my house. The manager of the branch in ******** told me that it was not his business despite I went there twice to talk to him in person. Fedex is such corrupted business full of incompetent and irresponsible employees.

  BTW, ********* and Amazon deliveries all are able to deliver correctly to my house.

  Today another package of mine went missing by Fedex! This is driving me crazy. 

  Tracking # 399399783713

  Customer Answer

  Date: 06/10/2023

  Please use your own judgement on those delivery pictures downloaded from Fedex. 

  

  Business Response

  Date: 06/19/2023

  Dear ***************,

  Your report to the Better Business Bureau regarding tracking numbers ************, ************, ************, ************ and ************ was received.

   The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We will continue to monitor the situation to minimize the impact on service. We certainly regret any inconvenience you have encountered.

  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,?

  FedEx

• Initial Complaint

  Date:06/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking #************ - I ordered a Bass Guitar ****************** on 5/31/23, It was scheduled for delivery 6/3/2023 between 10:40AM-2:40PM. The tracking showed that it had not received a scan outside of **********, **, so I called in because they have delayed 5 or 6 Guitars in as many months. The first representative would not answer a single question regarding the delivery status other than repeating rest assured it will be delivered between 10:40am-2:40Pm today again and again, even as I explained that it looked like that was not the case. It was a Lie. I called again and spoke to a representative at 1:19PM who said exactly the same thing but added I have the most current updated information that it is in ************** In Transit and will be delivered today, rest assured it will be delivered today between 10:40AM-2:40PM, you will get your guitar today I asked if they could see a scan in ** that I couldnt and how it didnt seem possible to miss that many scans and I would be forgoing any other weekend activities waiting for it. It was a Lie. At around 2:15PM I got a pop-up notification that it was delayed until Monday, called in and was told to rest assured it will be delivered between 9am and end of day Monday, and the address it is at is : (address of ********** ** FedEx facility) 2nd issue is a set of wheel locks I ordered, which I cannot remove the wheels of my vehicle without them, and I desperately need to, they were delayed pending updated delivery and are shown to have been sitting in the next county over for several days now, with no expected delivery date - tracking # ************ screenshots of FedEx tracking info and delivery status for each before and after the first two calls today are attached. Why does FedEx lose my guitars every time? Why do they lie and then delay my guitars leading to severe humidity and temperature exposure that causes me to have to pay for expensive adjustments, and why do they Keep Lying???!!

  Customer Answer

  Date: 06/05/2023

  Once again, FedEx never misses a chance to disappoint or s**** up : I have instructions for delivery back deck storm door inside please I have an entryway with a storm door, that is large, and exterior, but covered and protected from the elements, like the thunderstorms coming in 3 hours before I get home. On the door is Bright Green ******* that says FEDEX PLEASE DELIVER INSIDE OF THIS DOOR and ***************** already did that without me having to use the signage, but FedEx does everything they can to fail at Delivery. Attached is the video of the drive ignoring the door sign and I even had the door propped open, I feel they are retaliating for the complaint from last time as they continue to single out my instruments to delay and leave inappropriate Places.

  Customer Answer

  Date: 06/13/2023

  This package is now 11 days late - its been sitting in the next county over pending updated delivery date for 11 DAYS, I am waiting for this package to get delivered so I can change my tire on my ONLY vehicle, FedEx needs to find or replace my package, seems they are holding it for retaliatory purposes or theyve lost it and wont admit it. ************ is the tracking # 

  

  Business Response

  Date: 06/21/2023

  Dear *********************************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us.

  Our records indicate that your shipment travelling on FedEx tracking number 651932358620 was delayed while in transit.  Tracking data reflects that the shipment was delivered at 2:47 PM on June 5th, 2023. We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. 

  Regarding your shipment travelling under FedEx tracking number ************, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: ******************************************************************************

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

  Respectfully,

  Fedex

• Initial Complaint

  Date:06/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online from Best Buy on 5/26/23. Due to the cost, I was notified the delivery required direct signature: I suspected this and waited until I was on vacation to place the order to ensure I could be home. 5/27 I wait in my living room & periodically check tracking while waiting in my living room. Around 12:19p, I refreshed the page and it says delivered at 12:06p. There is nothing outside my door, and I never left the living room. I checked the tracking page again and it says delivery was signed for by a name totally different from mine. I log a case w/FedEx virtual assistant via phone. 5/28 I chat Best Buy to see if there is anything else I should do: am told to wait for the results from FedEx and reach back out if necessary. 5/30 FedEx sends a text saying the investigation is concluded and they confirmed delivery was made "successfully" at 12:06p on 5/27. Best Buy says I need to file a claim with FedEx for lost pckg: i try, but only the shipper of the order can file a claim. Best *** refuses and tells me to contact law enforcement. I do and LE says to contact Best Buy - they NEED to file a lost package claim since it was their shipment. Best Buy claims they will escalate the matter, especially since they see the delivery was signed for by a different name than mine. Next day Best Buy sends an email: they affirm what FedEx says and they double down, saying they will under no circumstance re-ship or reimburse. I have now logged a 2nd report with law enforcement and am awaiting follow-up. Tried FedEx again but they take zero responsibility for the fact my order was obviously delivered to the wrong place. I don't even think they bothered to investigate anything & only reason it took 3 days for them to respond (27th to 30th) is it was a government holiday. I am now out of $1000+ for something I never received and neither side that has capability is willing to aid.

  

  Business Response

  Date: 06/16/2023

  Dear ***********************,

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 651191032434.

  If you still have not received your package, we ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim because this is the process to get a claim settled. If the shipper does not wish to file the claim, the shipper can send a authorization letter to have FedEx settle the claim with you on their company letterhead.

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  Thank you for your patience in this matter.

  Respectfully, 
  

  FedEx  

  Customer Answer

  Date: 06/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  ************, ** 21220

  
  

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed ex driver delivered my package to the wrong apartment complex, I have called fed ex repeatedly and they just keep telling me they are investigating. The fed ex driver went solely by gps and didn't check the address, he never even came into my apartment complex. I was watching out the window for him to arrive because I called right before that to see what time he would arrive because it was already 6:30 pm and I had been waiting all day to get my package so that I could get my car fixed. They should have contacted him right away to see where he left it, instead here it is the next day at 2:00 pm and I haven't heard anything about where my catalytic converters are? And I just keep getting told to wait, but no answers I am now without a car and no parts to fix it which is putting me behind further, in what I need to get done

  Customer Answer

  Date: 06/04/2023

  I have been in contact with Fed Ex and was told it's a lost package that the shipper will have to file a claim. This is unacceptable and unfair to me, my car is broke down and now I have to wait to see if the person I bought them from is willing to help? How is that right? The Fed Ex driver is responsible for where he leaves packages why should I have to be put further in a financial hole because if his mistake. I may not be able to get those catalytic converters for that price again, I bought them from ebay. 

  Customer Answer

  Date: 06/06/2023

  Fed Ex is a joke, they still haven't done anything and no thanks to them I found my package at DISCOUNT DRUG MART IN ****** ****, THE FED EX DRIVER SAID HE COULDNT FIND MY ADDRESS AND JUST LEFT MY PACKAGE OVER THERE! SO INSTEAD OF FED EX MANAGER/TEAM/INVESTIGATORS SIMPLY ASKING HIM WHERE HE LEFT IT??? I GOT THE RUN AROUND FOR 5 DAYS AND WAS MADE TO FEEL LIKE I WAS LYING BECAUSE IT SAID DELIVERED! I WAS ALSO TOLD THAT THE DRIVER SIGNED FOR MY PACKAGE? NO THE EMPLOYEE AT DRUG MART SIGNED FOR IT AND SHE RECOGNIZED MY NAME FROM MY REWARDS CARD. THIS IS RIDICULOUS I WILL CONTINUE TO POST ABOUT THIS AND LEAVE BAD REVIEWS AS MUCH AS POSSIBLE SO SOMEONE ELSE DOESN'T HAVE TO GO THROUGH WHAT I DID.

  

  Business Response

  Date: 06/06/2023

  Dear ****** Glassnap:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 399009593002.  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a business  address.  This has been brought to the attention of management responsible for our FedEx Ground operations in Mansfield.  This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx