Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  1906 Gunbarrel Road Chattanooga, TN 37421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on may 22, 2023 a fedex truck backed into my mailbox and broke it into around 1:45 pm called them in ******* twice and no call back. called there office in ******* and was told someone would take care of this. no one called.

  

  Business Response

  Date: 06/08/2023

  Dear *******, 
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. An estimate to repair the damages has been requested. Unfortunately, we are unable to make a final decision regarding your request until a repair estimate is provided.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  FedEx
  
  

  Customer Answer

  Date: 06/08/2023

  working with ******* of fedex to the the bills sent to her. waiting on contractor to send me the bill.

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx was supposed to deliver a expensive package to me on May 11th. They delivered it to the wrong address. I have contacted Fedex and the shipper ********* multiple times about getting a replacement or a refund for my lost package but both have lied to me multiple times denying any responsibility. FedEx especially has lied and said my lost package was delivered correctly when I have given them proof it was not.I had sent in the device to ********* for repairs and they sent it back when Fedex lost it. I had initially paid 300 dollars for it. I would like some kind of restitution from Fedex for Misdelivering my package. Fedex has NOT tried to resolve my issue. They lied and said they delivered it correctly then when ********* filed a claim on my behalf FedEx lied again when they denied the claim saying the shipper had not filed the claim when they actually had. The FedEx tracking number is ************, it says delivered but it was NOT delivered. I have included pictures of my front door (the one with the white door) and the delivery picture the FedEx driver took (the one with the green door). Also included is a police report I filed.

  

  Business Response

  Date: 06/12/2023

  Dear Valued Customer: On behalf of FedEx we apologize for any inconvenience you may have experienced with our service. Our records indicate you are the recipient of this shipment where the claim has been filed, however our legal obligation  stands with the shipper of record. Please contact the actual shipper for any compensation you are requesting. 

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20131461
  
  I am rejecting this response because: I have already contacted the shipper about this. ********* was the shipper. ********* filed a claim and FedEx denied it saying the shipper had not filed a claim when the shipper(*********) had filed it. Fedex is lying. I did NOT file the claim. ********* the shipper DID file it. Again FedEx is lying.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 06/12/2023

  FedEx was the one who delivered my package to the wrong address NOT ********** Despite what FedEx says I have contacted ********* about this issue already. FedEx is responsible for this as it is their fault my package was lost NOT *********s.

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/16/23, I purchased a Netgear Orbi package consisting of 1 - Orbi Ultra-Performance Mesh WiFi 6 System - AX6000 - 3 pack (RBK853) @ $492.05, 2 - Orbi Mesh WiFi 6 Add-on Satellite - AX6000 (RBS850) @ $583.95, Order Number *******, for a total of $1034.41. On the same day I received a text from Fedex stating that a signature is required at my address for receiving the package when it is delivered on 3/17/23. Tracking# ************.On 3/17 when I checked the Fedex website it showed that the package from Netgear was delivered to my address and signed for by ****, at a time where both my wife and I were home. I called Fedex to let them know I never received the package and was told to open a case, as well as check with my neighbors to see if they received it in error. I opened a lost package case on the same day as well as I checked with my three closest neighbors immediate front, left and right side homes to confirm they did not receive it in error. I contacted Fedex the next week and was instructed to open a lost package ticket with the merchant to have them initiate a Lost Package Process with Fedex so I could be refunded for my loss. When I contacted Netgear on 3/21/23 the agent stated that it was the Fedexs responsibility for the package once it is released to them, and Netgear had no such lost package process. When I was told the same process by Fedex again, I conferenced both companies and stated the issue and was told by Fedex agent that they could not address the issue with me while there was a 3rd party (Netgear) on the line. After the Netgear agent released the line, Fedex again told me to contact Netgear to initiate the same process for lost package and hung up. I have tried to have my credit card company dispute it and failed, and nether Netgear or Fedex will address refunding me for my loss. my issue isnt with Netgear. Please see attachments for more details.

  Customer Answer

  Date: 06/06/2023

  I would like to add Netgear as an organization which has still not address my complaint as well. Do I need to file a separate complaint to accomplish this? I was contacted by Fedex Corporate offices this morning and was told that the responsibility for addressing my concerns really does belong to Netgear as the merchant, since they have the account with ********************** - not me. At this point, I am not concerned with which of the companies refund my purchase for the missing device, I am just interested in getting back my money.

  Please let me know how you would like me to proceed in order to add the complaint to Netgear.

  NETGEAR Headquarters ************
  **********************************************************************
  *************

   

  

  Business Response

  Date: 06/13/2023

  Dear *************************,

  Your report to the Better Business Bureau regarding tracking number ************ was received.

  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: DOOR TAG NUMBER DT78144241822 I was given a delivery date of May 30, 2023. The driver showed up the next day. My wife answered the outdoor enterphone at our condo building. My wife is disabled and wanted to give the driver information on where to bring the parcel. Instead, the driver didn't want to wait so stuck a card on the lobby window stating the customer was not available for delivery and left without delivering the parcel. All he had to do was press the enterphone again for more direction from my wife who was home waiting for delivery. This has been a problem in the past and our neighbour relates a similar concern. Now, we are told the parcel will be delivered on June 2, 2023. As a resolution, I would like Fed Ex to accept responsibility and initiate a process for accountability for such poor customer service. Thank you.

  

  Business Response

  Date: 06/05/2023

  Dear *****************, 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address of ***************************;Lamloops, ** V2C1W3 ******. 

  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.   
   
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.  
   
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to **, and we hope you will allow ** other opportunities to serve you.  
   
  Respectfully,  
   
  FedEx 
  
  
  

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: tracking number **** **** **** Dammi! What is wrong with your drivers? Or is it your local management? I have filed multiple complaints about the delivery of packages from FedEx, but it just doesn't seem to be making any impression on anyone who can make relevant changes. This latest package was left out in front of our garage, open and exposed to the elements. It is hot there when the sun is shining, and with a chance of rain today, would have been damaged or destroyed by getting wet. There are health food items in that box that both heat and dampness would ruin. Regardless, MANY things would be destroyed in this sort of situation, but obviously FedEx just doesn't give a **** about something of that nature.I have said it before, and I will say it again. Please hand off our packages to *** for delivery. We are not having this sort of problem with them, and they make the effort to make sure our packages are delivered to our covered porch. FedEx just can't seem to be able to deliver this sort of quality service.

  

  Business Response

  Date: 06/12/2023

  Dear ***************************:
     
  Your report to the Better Business Bureau regarding tracking numbers ************ was received.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

  Respectfully,

  FedEx
  

  
  

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20130957
  
  I am rejecting this response because:  I have received the same sort of baseless promises over and over again from FedEx.  So accepting this platitude now would just be premature, at best.  Just fix the problems and you will have no more complaints from me.  Otherwise, I will continue to call attention to your problem "deliveries" as they occur.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/16/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are aware that you have experienced repeated delivery problems.Please know we are working with senior management responsible for our FedEx Ground operations in *************.
  
  Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
  
  On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any inconvenience caused by this incident.  We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully
  
  
  FedEx

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20130957
  
  I am rejecting this response because: I have heard this sort of thing many times from FedEx.  So ask me again in a year or so as to whether there has been an ACCEPTABLE change in FedEx's execution of their customer's requested quality of service.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to a rejected insurance claim for Fed Ex #CASE # C-********* TRACKING / PRO #************.The Fed Ex Driver had thrown my parcel in a parcel locker room where anybody and everybody could pick it up and walk off with it. And this is what happened by the time I got home from work as people are coming and going through this room all the time. This is unacceptable as the Fed Ex driver had the option of using one of the provided parcel lockers or he could have put it outside of my door. Why so lazy as to not make sure that my parcel which was a pair of brand new sneakers valued at $110 but that I sold on **** for $59.99. The shoes were returned to me or supposed to be returned to me for which I had to pay for the return label. And seriously, I am paying for that kind of service???? From what I understand the Fed Ex Driver doesn't to inconvenience himself by actually taking it and leaving it outside somebody's door but he is doing a job where he should be trying to take the option of leaving the packages in the most secure option available. I don't understand why he chose to throw it on the floor of the *********** when he could have put it in one of the provided lockers!!!! This is not acceptable, I want my shoes that I had to have shipped back, I'm obviously not going to get them. One of my neighbors is probably running around in them. This is seriously a case of laziness from the driver and Fed Exes indifferent attitude about it to avoid paying the claim because they obviously have policies in place that allow the drivers to take the laziest option possible. I had no chance of being able to get my package before somebody else did and to be honest I should not have to worry about that. I get that I didn't have the signature service but for goodness sake you could have left it outside the door. It's just across the road, and one easy ride up the elevator? And why do we have parcel lockers if the Fed Ex guy can choose the floor?

  Customer Answer

  Date: 06/04/2023

  This is the tracking number   396783630422
  
   for the Fed Ex parcel that was left on the ground and not put in a locker nor even scanned into  Villa Siena, the apartment complex where it was left so that they could notify me the parcel was waiting.

   

  Thank you,

  ***********************

  

  Business Response

  Date: 06/14/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on tracking number 396783630422.
  
  Our office has been unable to follow up with you by phone or by email. Any exception to our normal, quality service is important to us.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex tracking number: ************. From ****************************************** to ***********************************************. Status on 07:30 AM 5/30 shown Out for Delivery but there are no updates in the following 3 days until now. I have already received all the packages with the same out for delivery date.I have ******** together and I received 26 except this one.There are clothing and shoes in this box and it is a HomeDepot's heavy duty large size box which is covered black Gorilla tape on 12 sides of the box. There is a number 12 on both sides of the box. (Box looks like picture in the supporting documents.)

  

  Business Response

  Date: 06/23/2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been forwarded to ******************** for response. 

  Please fill out the attached claim form and attached the required documentation so your claim can be entered and processed accordingly.

  Thank you in advance.

  Hope I / ******************** / FedEx Ground Claims Department 

   

   

   

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx accepted a package from GOAT on Feb 22, 2023. I received email from FedEx that package was delivered on Feb 24, 2023 with photo of door. I contacted FedEx the same day to let them know that the package wasn't delivered at my door. The photo isn't my door. When I realized that the package was delivered at 424 Heritage Pl, FedEx sent a delivery driver to pick it up but nobody was home. I called FedEx to see how I could get a refund for the package because they were at fault. I was told GOAT had to file a claim. To this date, I don't believe this has happened. I filed a claim with GOAT, but I haven't received a refund. FedEx was at fault. I have NEVER received the package. The neighbor kept it. Requesting $209.19 refund from FedEx.

  

  Business Response

  Date: 06/16/2023

  Dear *****************************:
  

  This is in response to your inquiry addressed to the Better Business Bureau.
   
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************.? Your concerns that delivery information was recorded for the shipment at your address, although it was not located, have been brought to the attention of management.? This will be addressed internally with the drivers serving your area.
  
  Per our telephone conversation, the shipper has issued a full refund, and you are no longer needing assistance with this shipment.
   
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
   
  Respectfully,
   
  FedEx

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  421 ***********

  *******, ** 39212

  
  

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 1, 2023 Re: Dispute on what Fedex calls (Improper) Invoice *********** To whom it may concern:I have received a bill in the name of my business from fedex. I called and was told it would be taken care of and this was an error. I do not have a fedex account -personally of for my business. I have never sent anything through fedex with respect to this bill nor have I agreed to pay for anyone elses bill on this or any account. I did not send, sign any legal documents, or agreed to anything with Fedex or anyone else about paying any bill with respect this invoicing. I am being improperly billed and threatened by you to be sent to collections now. As stated, I did call you on the 1st invoice and was told it was an error and to disregard. Now, I have received this threatening letter about collections with no real way to contact you because the phone numbers on this letter (copied herein) do not work to speak to anyone, and I do not have an account number making this impossible to resolve. This is inappropriate and probably illegal. You must stop. A hard copy letter is also being sent. ************************* (Gold Star Inspections, LLC.)

  

  Business Response

  Date: 06/12/2023

  Dear ************************* (Gold Star Inspections, LLC.):
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding outstanding invoices have been received and reviewed.  We can confirmed that the charges for $82.24 have been removed.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ************************* (gold Star Inspections, Llc.)

  *****************************

  *************, ** 33065

  
  

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex consistently underperformed and I'm not sure how they are allowed to be in business. Due to a mixup over this past Memorial Day weekend my work phone was mistakenly taken by my travel companion who lives in *******. They promptly sent it back to me on Tuesday 5/30/23 as an overnight delivery, due to arrive before noon on Wednesday 5/31/23. The cost to overnight my phone to me was $89.90. It is now Thursday (6/1/23) morning and my package (tracking number ************) was not delivered when promised. On top of that, they are not proactive in communicating delays. I've spent an inordinate amount of time trying to talk to a live person at fedex; to which they make it difficult to do by the way. When I'm able to get s live person, no one can tell me what went wrong in a process they're supposed to be experts at. There are no weather issues over the days the package would have gotten to me so my only conclusion is that this company is just inept. This isn't the first time I've had issues with them and I try to avoid using them. What's particularly acute with this situation is the lack of communication proactively coming from the package handling service. I want the shipper promptly refunded and an explanation as to why they could not follow through with there service commitment.

  

  Business Response

  Date: 06/30/2023

  Dear *********************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Please call me at ************ ext.  999974 if you still need assistance with this issue.

  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

  Respectfully,

  FedEx