Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

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  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Federal express delivered my order to another address. The *** clearly shows it was not my front door but they refuse to issue a refund. They keep asking to contact the shipper and the shipper is telling me that Fed-X needs to resolve this. I have called many many times and I am not getting any result. I was asked to send picture of my front door which I did and it clearly shows not the picture that they added to the *** and I still can't resolve this issue. My Tracking number is ************. My refund amount is ******. Fed- caused my a lot of pain and stress regarding this issue. every time when calling customer service its all over outside the states and no one knows what they are doing.

  

  Business Response

  Date: 06/05/2023

  Dear *****************************,

  Your report to the Better Business Bureau regarding tracking number ************ was received.

  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres a FedEx driver that has continuously made deliveries at my residence and weve had multiple incidents occur. He has driven up my driveway very fast and almost ran over my child and senior dog. When we asked him not to do that, he used profanity and threatened that he would run them over and did not care. The second time he came he drove up the driveway again very fast and beeped the horn the whole way yelling out profanities. I contacted Fedex and have not received a call back from his supervisor to go over this. I do not want this man delivering to my residence anymore.

  

  Business Response

  Date: 06/02/2023

  Dear *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your comments describing the unprofessional response received from the driver serving your area.  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.  We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx
  
  

  Customer Answer

  Date: 06/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  46 ************

  *********, ** 12010

  
  

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These items ordered from Lowes and shipped via Fedex, were refused by myself with the Fedex driver at that time, (African ******** female driver). She never handed the packages to me, and then took them back into the delivery truck. I didn't sign for these packages and the tracking shows that it was delivered, which is incorrect. Desired solution, reimbursement for the total of the items included in the receipts attached, for 2 Garmin watches, for a total amount of $1907.98, thank you.

  

  Business Response

  Date: 06/02/2023

  Dear ***********************:
  
  Your report to the Better Business Bureau was received and we regret any inconvenience you experienced as a result of this situation.
  
  Our records indicate your packages were refused, and therefore, was returned to the shipper on tracking numbers 073210674141534 and *************** at 1:02 p.m. on May 15, 2023.  Please contact the shipper for further assistance regarding reimbursement or replacement.   

  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 06/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  **************************

  City, ** 48209

  
  

• Initial Complaint

  Date:05/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since January 2023, our FedEx deliveries are being dropped far away from our property, on the side of a public road or in other neighboring properties that are far away from our house. The distance from our house is about 300 feet. - This happened ten (10) times since January, and involves almost all FedEx deliveries. All other carriers properly deliver to our front door / porch, as supposed to, normally without any problems. - We had numerous (dozens) of phone calls made about this, filing complaints, and never hearing back. - I sent more than a dozen email to a FedEx person that offered her email address to forward our complaints to presumable the corresponding delivery facility. Apparently she tried to help but without any results. Attaching a copy of the email thread (without the photos due to size limit) - The inappropriate deliveries appear to be intentional by the FedEx driver and, given the numerous complaints, it appears to be a manager that covers up the problem and erases our complaints. DESIRED RESOLUTION a) The deliveries ought to be properly done. b) I request FedEx contact me and explain what actions were taken to solve the problem. c) The driver and manager at the root of this problem should face disciplinary actions for creating problems and ignoring the numerous complaints.

  Customer Answer

  Date: 05/31/2023

  Please read my complaint. This is an ongoing problem with deliveries to our address (included in the description), so all the information is there for FedEx to determine who is responsible, what the problem is, and what action needs to be taken.  

  Customer Answer

  Date: 05/31/2023

  The Complaint type is NOT advertising issues - I don't know who put this there. 

  Customer Answer

  Date: 05/31/2023

  Some of the package numbers are (there are more, these should be representative): 

  MPS#  **************

  TRK# ****-3651-2262

  TRK# ****-1944-1604

  TRK# ****-0104-3954

  TRK# **************

   

   

  

  Business Response

  Date: 06/20/2023

  Dear *********************************
  
   
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ***********************************************************. The appropriate management has been notified and an internal review has been performed to prevent a recurrence. 
   
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
   
  
  Respectfully, 
  
   
  
  FedEx 

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a box containing consumer commodities-samples to *********. The box was professionally packaged and documented for dangerous goods. I shipped the box on 3/28 but as of today 5/31 it has not been delivered. I have contacted FedEx and they did a search of the package and I received a response email on 4/28 that they could not find the package and to file a claim. I filed a claim on 5/15 if Im not mistaken, claim C-********* . After two weeks passing and no resolution, I called FedEx today 5/31. They told me that the claim was denied and that the item was really not lost but hold in customs for clearance. They said that the receiver has 30 days to claim it or otherwise the package would be sent back to me. It has been way over 30 days and I have not received the package back. Furthermore, I keep getting confusing information and excuses from different FedEx people. The official email I received from FedEx on 4/28 clearly states that the package is lost.

  

  Business Response

  Date: 06/21/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau for tracking number 771683290384.
  
  Multiple attempts were made to speak with you after our initial conversation, unfortunately, we were unsuccessful with our efforts.
  
  We understand your concerns regarding the clearance process with Customs for this package.  Because of the contents, Argentinian customs is requiring the consignee to use their own broker to facilitate clearance. The consignee has been advised of the requirements and clearance is still pending.
  
  According to FedEx Express Terms and Conditions for Customs clearance:
  
  A.  All shipments that cross international borders must be cleared through customs. The sender is responsible for making sure goods are shipped in compliance with all customs regulatory requirements, for providing all documentation and information required for the clearance, and for representing and warrantying that all statements and information it provides relating to the goods and the clearance of the shipment are and continue to be true, correct, and complete, including the appropriate Harmonized Tariff Schedule Code. Shipments requiring documentation in addition to the FedEx International Air Waybill, the FedEx International Next Flight Air Waybill, or the FedEx International MailService Air Waybill (e.g., a commercial invoice) may require additional transit time. WE RESERVE THE RIGHT AT OUR SOLE DISCRETION TO CHARGE YOU WITH ANY PENALTIES, FINES, DAMAGES OR OTHER COSTS OR EXPENSES, INCLUDING BUT NOT LIMITED TO STORAGE FEES, RESULTING FROM AN ENFORCEMENT ACTION BY ANY COMPETENT GOVERNMENT AUTHORITY, OR BY YOUR FAILURE TO COMPLY WITH THE OBLIGATIONS HEREBY LAID OUT.
  
  D.  When shipments are held by customs or other agencies due to incorrect or missing documentation, we may attempt to notify the recipient. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable. (See the Undeliverable Shipments section.) If the recipient fails to supply the required information or documentation, and local law allows the sender to provide the same, we may attempt to notify the sender. If the sender also fails to provide the information or documentation within a reasonable time as we may determine, the shipment will be considered undeliverable. We assume no responsibility for our inability to complete a delivery due to incorrect or missing documentation, whether or not we attempt to notify the recipient or sender.
  
  Government regulations request shipments not cleared within 30 days of arrival will be returned to shipper and charges billed to their account. ********************** charges and storage fees will apply.  Customs processing time for return of the shipment is approximately 4-6 months.
  

  Respectfully,
  

  FedEx

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20125210
  
  I am rejecting this response because: according to the email received on April 28th, 2023 by *****************************, the package is considered lost and she indicated me to file a claim for lost package. Thats what I originally did and FedEx denied my claim. Now they claim that it is not lost but held in customs, even when all proper documentation was filed at the time of shipment. This reason goes against the formal email response I received from a FedEx employee. 

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/30/2023

  Dear ***************************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20125210
  
  I am rejecting this response because: OK, I will await a reply to their further research. Until then this complaint is not considered resolved since FedEx has not yet provided a proper answer.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/03/2023

   
  Date Sent: 6/30/2023 7:08:46 PM
   
  Complaint: 20125210
  
  I am rejecting this response because: OK, I will await a reply to their further research. Until then this complaint is not considered resolved since FedEx has not yet provided a proper answer.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/11/2023

  See the attached document.

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple fedex shipments recently miss their scheduled delivery date.These packages seem to get lost or sent back and forth across the country multiple times for absolutely no reason. My most recent package, for example, entered the ** in *********, ** and was transferred to *******, *********. It was then sent back to *********, ** back to *******, ** and is now again sitting in *********, ** still not having been delivered. The tracking number shows this as well as it having cleared customs on two different occasions.This is incredibly wasteful. Not only is fedex needlessly polluting the environment, packages are being delayed out of sheer incompetence.In addition, not a single person I can reach inside the company can provide an answer as to why these things are happening. Customer support has given me 3 different delivery dates on 3 different days that I've called asking for updates. I've talked with supervisors and they quote the same rehearsed response. Each one saying this is normal behavior displayed by tracking numbers and to wait patiently.I hate to say this but Fedex is a cancer on society and on the planet.

  

  Business Response

  Date: 06/23/2023

  Dear *****************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to me, please contact me at ***********************, and refer to your tracking number when calling.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my brother mail me a computer part that I had left in storage in *********. He sent it to me on January 14, 2023 to ******, **. I have a Transfer of Residence tax/duty exemption from ****** government valid until January 28, 2023. This means that I do not pay tax/duty on any personal items imported to ******. My brother provided the *** number to the representative, wrote the *** on the shipping label and customs documents. Thereafter, I began receiving demand letters/invoices (dated Feb 23 2023 and March 12, 2023) in the mail to my ** address asking for tax/duty payment to Fedex. I thought it might have been a scam and contacted Fedex support on March 3, 2023. I provided a copy of the invoice and also explained the *** tax/duty exemption, in case it was in face an error on Fedex's part. After several follow up emails I finally heard back from Fedex support on March 18, 2023 and was advised "Having reviewed the above mentioned invoice, we are pleased to advise that a credit has been raised against FedEx International Air Waybill ************ and the charges have now been referred to the correct party." Instead of correctly filing the *** # to wave the tax/duty charges, they instead have now reassigned the invalid charges to my brother ***** and are trying to collect from him (he received invoices dated March 18, 2023 and April 30, 2023). I contacted Fedex on March 18, 2023 and again on April 15, 2023 explaining the situation and have been completely ignored by customer support.

  

  Business Response

  Date: 06/12/2023

  Dear *************************************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A credit of $38.05 CAD was processed on 6-12-2023 for invoice #********* on FedEx tracking number 816826949189.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **************************************

  350-1350 **************

  *********, ** V6Z 0C2 ******

  
  

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wasn't going to be home when the item was scheduled for delivery so I paid $5.55 extra to have the package guaranteed delivery between a certain time on a specific day. They didn't deliver the product at the scheduled delivery time and now I have lost $738 in lost wages in order to be here for whenever they actually ********** the product. They refuse to refund the extra money I paid to offer the guaranteed delivery even though they didn't deliver on the service. I want my lost wages paid too since the lost wages are a direct result of not fulfilling their services.

  

  Business Response

  Date: 06/06/2023

  Dear *******************************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A credit of $5.55 was processed on 6-6-2023 to the billed credit card for FedEx tracking number ************. Please allow up to 72 business hours for this adjustment to post.
  
  For any additional information, please contact your credit card financial institution.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex delivered the following package destined for me to the wrong address. The package tracking number is ************. I filed the following missing package case C-*********. Fedex claims that the package was delivered to me however that is incorrect. Fedex has systematically and repeatedly delivered my packages including this package to the wrong address in a different township and different zip code. This package was delivered to ********* ** and I live in ********** **. I know this because the owner of the property where the package was delivered has received multiple packages addressed to me but delivered to him in the wrong town. He has received so many packages addressed to me that he has gotten sick of calling me and having me come to his house to pick them up, and told me that I need to correct the issue with Fedex. Amazon, *** and **** do not make this mistake - only Fedex repeatedly and systematically delivers to the wrong address. I spoke with Fedex representative **** regarding this issue and he said that there was nothing he could do because the internal Fedex software would not let him. I filed and a case and the computer denied the case and told me the package was already delivered.FEDEX NEEDS TO RESOLVE THIS ISSUE, PICK UP THE PACKAGE FROM ************************************************************** AND DELIVER IT TO MY HOUSE AT **********************************************************. THEY NEED TO CORRECT THEIR COMPUTER SYSTEM TO STOP DELIVERING MY PACKAGES TO THE WRONG ADDRESS.I have tried multiple times to resolve this with Fedex but it seems like the only thing that can make a decision there is a computer and it has no idea what is going on. NEED HELP!!!!!!!

  Customer Answer

  Date: 06/09/2023

  The package is still at the wrong address, **************************************************************, waiting for Fedex to pick it up and deliver it to the correct address at ***********************************************************  There is no reason why Fedex can't still correct their error.  It has been approximately 10 days now with no response from Fedex.  The problem is known and the solution is simple, if Fedex refuses to correct the issue it will demonstrate a complete lack of interest in their customers and quality of their business.

  

  Business Response

  Date: 06/23/2023

  Dear *************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************************, and refer to your tracking number when calling.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx
  ****************

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20122747
  
  I am rejecting this response because:

  Fedex has acknowledged that the complaint was received, but has not yet attempted resolution.  I look forward to further contact from Fedex to resolve the complaint.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/29/2023

  Dear *************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 398531484302.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  

  Business Response

  Date: 06/29/2023

  Date Sent: 6/29/2023 1:46:01 PM
  Dear *************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 398531484302.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:05/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package delivered today by a FedEx delivery driver. Tracking Number: 398871283530.The package was left in my driveway by the road after the driver back into my driveway by my stairs. I have instruction to have all packages left on my stairs. The driver backed into my driveway by my stairs, go out and retrieved my package, got back in the truck, drive to the end of the driveway and dropped my package off by the road at the end of my driveway. I have video footage of the entire ordeal. When I called to check on where my package was left, I was told by the tracking system, my front door. As you can tell by the photo, the package is nowhere near my front door or left where my instructions state. The driver is a liar as to where they stated they left my package and also can not follow instructions. I was assured this was going to be fixed the last time I had is***s. Do I need to get a lawyer and *** the contractors?

  

  Business Response

  Date: 06/01/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns

  regarding the  398871283530.  Our records indicate a proof of delivery on May 30,

  2023, at 2:00 p.m.  The local Ground station spoke with you on May 31, 2023, and

  they confirmed package was not delivered to correct location.  This information was

  reviewed with the driver as well.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 06/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  38 *************

  ******, ** 80421