Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,374 total complaints in the last 3 years.
- 5,001 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my brother mail me a computer part that I had left in storage in *********. He sent it to me on January 14, 2023 to ******, **. I have a Transfer of Residence tax/duty exemption from ****** government valid until January 28, 2023. This means that I do not pay tax/duty on any personal items imported to ******. My brother provided the *** number to the representative, wrote the *** on the shipping label and customs documents. Thereafter, I began receiving demand letters/invoices (dated Feb 23 2023 and March 12, 2023) in the mail to my ** address asking for tax/duty payment to Fedex. I thought it might have been a scam and contacted Fedex support on March 3, 2023. I provided a copy of the invoice and also explained the *** tax/duty exemption, in case it was in face an error on Fedex's part. After several follow up emails I finally heard back from Fedex support on March 18, 2023 and was advised "Having reviewed the above mentioned invoice, we are pleased to advise that a credit has been raised against FedEx International Air Waybill ************ and the charges have now been referred to the correct party." Instead of correctly filing the *** # to wave the tax/duty charges, they instead have now reassigned the invalid charges to my brother ***** and are trying to collect from him (he received invoices dated March 18, 2023 and April 30, 2023). I contacted Fedex on March 18, 2023 and again on April 15, 2023 explaining the situation and have been completely ignored by customer support.
Business Response
Date: 06/12/2023
Dear *************************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit of $38.05 CAD was processed on 6-12-2023 for invoice #********* on FedEx tracking number 816826949189.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**************************************350-1350 ***********************, ** V6Z 0C2 ******Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wasn't going to be home when the item was scheduled for delivery so I paid $5.55 extra to have the package guaranteed delivery between a certain time on a specific day. They didn't deliver the product at the scheduled delivery time and now I have lost $738 in lost wages in order to be here for whenever they actually ********** the product. They refuse to refund the extra money I paid to offer the guaranteed delivery even though they didn't deliver on the service. I want my lost wages paid too since the lost wages are a direct result of not fulfilling their services.Business Response
Date: 06/06/2023
Dear *******************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit of $5.55 was processed on 6-6-2023 to the billed credit card for FedEx tracking number ************. Please allow up to 72 business hours for this adjustment to post.
For any additional information, please contact your credit card financial institution.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex delivered the following package destined for me to the wrong address. The package tracking number is ************. I filed the following missing package case C-*********. Fedex claims that the package was delivered to me however that is incorrect. Fedex has systematically and repeatedly delivered my packages including this package to the wrong address in a different township and different zip code. This package was delivered to ********* ** and I live in ********** **. I know this because the owner of the property where the package was delivered has received multiple packages addressed to me but delivered to him in the wrong town. He has received so many packages addressed to me that he has gotten sick of calling me and having me come to his house to pick them up, and told me that I need to correct the issue with Fedex. Amazon, *** and **** do not make this mistake - only Fedex repeatedly and systematically delivers to the wrong address. I spoke with Fedex representative **** regarding this issue and he said that there was nothing he could do because the internal Fedex software would not let him. I filed and a case and the computer denied the case and told me the package was already delivered.FEDEX NEEDS TO RESOLVE THIS ISSUE, PICK UP THE PACKAGE FROM ************************************************************** AND DELIVER IT TO MY HOUSE AT **********************************************************. THEY NEED TO CORRECT THEIR COMPUTER SYSTEM TO STOP DELIVERING MY PACKAGES TO THE WRONG ADDRESS.I have tried multiple times to resolve this with Fedex but it seems like the only thing that can make a decision there is a computer and it has no idea what is going on. NEED HELP!!!!!!!Customer Answer
Date: 06/09/2023
The package is still at the wrong address, **************************************************************, waiting for Fedex to pick it up and deliver it to the correct address at *********************************************************** There is no reason why Fedex can't still correct their error. It has been approximately 10 days now with no response from Fedex. The problem is known and the solution is simple, if Fedex refuses to correct the issue it will demonstrate a complete lack of interest in their customers and quality of their business.Business Response
Date: 06/23/2023
Dear *************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************************, and refer to your tracking number when calling.
We appreciate your patience while we work to resolve this.
FedEx
****************Customer Answer
Date: 06/27/2023
Complaint: 20122747
I am rejecting this response because:Fedex has acknowledged that the complaint was received, but has not yet attempted resolution. I look forward to further contact from Fedex to resolve the complaint.
Sincerely,
*************************Business Response
Date: 06/29/2023
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
As discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 398531484302.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 06/29/2023
Date Sent: 6/29/2023 1:46:01 PM
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
As discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 398531484302.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:05/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a package delivered today by a FedEx delivery driver. Tracking Number: 398871283530.The package was left in my driveway by the road after the driver back into my driveway by my stairs. I have instruction to have all packages left on my stairs. The driver backed into my driveway by my stairs, go out and retrieved my package, got back in the truck, drive to the end of the driveway and dropped my package off by the road at the end of my driveway. I have video footage of the entire ordeal. When I called to check on where my package was left, I was told by the tracking system, my front door. As you can tell by the photo, the package is nowhere near my front door or left where my instructions state. The driver is a liar as to where they stated they left my package and also can not follow instructions. I was assured this was going to be fixed the last time I had is***s. Do I need to get a lawyer and *** the contractors?Business Response
Date: 06/01/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concernsregarding the 398871283530. Our records indicate a proof of delivery on May 30,
2023, at 2:00 p.m. The local Ground station spoke with you on May 31, 2023, and
they confirmed package was not delivered to correct location. This information was
reviewed with the driver as well.
Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************38 *******************, ** 80421Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I send a package through FedEx and the fail to deliver and the only thing I get is a check for $100 dollars. They tell me my package was lost. My package was 126 pounds 6 feet tall ( big and heavy tool of fake grass ) . They supposed to try to find the package and they never tell me how the the decide just to close my case . By the way they never call me back not even once. Why I have to pay for the lazy employees they have , my package costs $800 . Can you help ? Or give me some advice?Business Response
Date: 06/12/2023
Dear ***********************************,
Your report to the Better Business Bureau regarding tracking ************ was received. We regret any inconvenience you experienced as a result of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. The next step is to file a claim on the shipment, as discussed this has been processed and honored to the amount marked for the declared value on the shipment.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedEx
Customer Answer
Date: 06/12/2023
Complaint: 20121984
I am rejecting this response because:
I dont believe that they even look for my extra heavy package (126 pounds )
Sincerely,
***********************************Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a package coming from Spectrum in North Caarolina according to FEDEX tracking is it still in ********* ** after receiving it 30 hours ago.. They do not know when it is going to be shipped. I had to cancel doctor ************ tomorrow to wait for package. It requires that I sign for it. Please help.Tracking # is *********** Thanks!!!Business Response
Date: 06/01/2023
Dear *****************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 3:15 p.m., on June 1, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:05/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I paid extra to have an item shipped in time for Christmas but did not receive my item. I filed a complaint and was contacted by someone from your company and they said they would follow up but after a lot of back and forth, nothing happened. I would like my money refunded for the cost of expedited shipping. It is not fair for me to pay for a service that I did not receive (which is a timely delivery of a Christmas gift for the holiday). I got the item days later and could have just not ordered the item if I knew it would not arrive in time. I have also been in contact with the vendor and they let me know they have not heard from Fedex. Please escalate and help me resolve this.Business Response
Date: 06/06/2023
Dear ***********************:
Your report to the Better Business Bureau regarding tracking number 392609717865 was received.
After further research, our records indicate your package was delivered on December 27, 2022 at 9:52 a.m. local time.We ask that you contact the shipper for further assistance regarding reimbursement.
The shipper can then contact FedEx for any assistance that they require .Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 06/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.The shipper refunded my money yesterday thanks to your assistance.
Sincerely,
************************************************************, ** 28215Initial Complaint
Date:05/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed a package through Fedex on May 24. The correct address is ***********************************************Fedex delivered it to ************************ Tracking: ************ I want my refund me $59Business Response
Date: 06/08/2023
Dear **************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit of $58.31 was processed on 6/8/23 to the billed credit card for FedEx tracking number 398748781298.
For any additional information, please contact your credit card financial institution.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 06/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**************, ** 77019Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a delivery scheduled for my address on 5/27/23. I had received a text from Fed Ex that day saying the package most likely would be delivered to me between 9:40 a.m. and 1:40 p.m. Fed Ex showed up at my building at around 1:15 p.m., came into my building for awhile, then left. The driver didn't deliver my package. I called Fed Ex, and they confirmed that my package WAS on the truck. I was also told that they would come back and deliver the package by 6 p.m. THAT DAY. They didn't. To add insult to injury, I received a text message from Fed Ex at about 5:30 p.m. saying that my delivery was rescheduled to 5/27/23. It WAS May 27. Fed Ex has screwed me around before, and it must stop.Customer Answer
Date: 05/30/2023
************Business Response
Date: 06/26/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concernsregarding the handling of the shipment traveling on package tracking number 643367163108.
Our records indicate your commitment was May 27, 2023, however package was not placed
out for delivery due to operational delay at Ground facility so package was delivered on May
30, 2023. Also, the automated messages are sent based on the original delivery information
and do not account for delays.
Please accept our sincere apologies for any inconvenience you have encountered. We valuethe trust our customers place in us, and we look forward to serving you more satisfactorily in the
future.
Respectfully,
FedExInitial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction started: 5/29/2023 - 5/30/2023 Tracking #: ************ I called FedEx on the morning of 5/29 after receiving tracking number via email. I was told by company shipping the package to do so to ask to have the package held for delivery until I would be available to receive the package at the shipping location. Due to talking to an AI machine rather than a human, the system changed the delivery location to be a hold/pick up at an East Windsor location. As this is not what i wanted to happen, I asked to speak to a representative who told me that by going online I could request a vacation hold that would override the delivery and pickup required at the East Windsor FedEx location. As I noticed I couldn't pick the date I'd like to, he told me to call back later in the morning and a team would be able to assist me in adjusting the vacation hold until June 17th. I called back later in the morning and was told that they successfully overrode the delivery to East Windsor and that a vacation hold was in place for June 17th. They shared I'd receive a confirmation email and text that the shipment would be on vacation hold. I never received that confirmation and the tracking was still showing the shipment going to the East Windsor location that would require pickup by me (the customer) even though that was not what i wanted to happen. Due to seeing this, the morning of 5/30 I called FedEx yet again. This time the individual confirmed that it was going to deliver in to East Windsor and there was nothing she or I could do about it. She told me I'd have to call back to talk to the escalation team. I called back and was put on the phone with ***** from the escalation team. ***** did not help and interrupted me as I tried to explain the situation and get clarity on what FedEx could do for me. I asked to speak to management many times, and she refused to put me on with a manager. I received no help or resolution for my issue, hence me filing this complaint.Business Response
Date: 06/23/2023
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 398878014643.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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