Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx accepted a package from GOAT on Feb 22, 2023. I received email from FedEx that package was delivered on Feb 24, 2023 with photo of door. I contacted FedEx the same day to let them know that the package wasn't delivered at my door. The photo isn't my door. When I realized that the package was delivered at 424 Heritage Pl, FedEx sent a delivery driver to pick it up but nobody was home. I called FedEx to see how I could get a refund for the package because they were at fault. I was told GOAT had to file a claim. To this date, I don't believe this has happened. I filed a claim with GOAT, but I haven't received a refund. FedEx was at fault. I have NEVER received the package. The neighbor kept it. Requesting $209.19 refund from FedEx.

  

  Business Response

  Date: 06/16/2023

  Dear *****************************:
  

  This is in response to your inquiry addressed to the Better Business Bureau.
   
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************.? Your concerns that delivery information was recorded for the shipment at your address, although it was not located, have been brought to the attention of management.? This will be addressed internally with the drivers serving your area.
  
  Per our telephone conversation, the shipper has issued a full refund, and you are no longer needing assistance with this shipment.
   
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
   
  Respectfully,
   
  FedEx

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  421 ***********

  *******, ** 39212

  
  

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 1, 2023 Re: Dispute on what Fedex calls (Improper) Invoice *********** To whom it may concern:I have received a bill in the name of my business from fedex. I called and was told it would be taken care of and this was an error. I do not have a fedex account -personally of for my business. I have never sent anything through fedex with respect to this bill nor have I agreed to pay for anyone elses bill on this or any account. I did not send, sign any legal documents, or agreed to anything with Fedex or anyone else about paying any bill with respect this invoicing. I am being improperly billed and threatened by you to be sent to collections now. As stated, I did call you on the 1st invoice and was told it was an error and to disregard. Now, I have received this threatening letter about collections with no real way to contact you because the phone numbers on this letter (copied herein) do not work to speak to anyone, and I do not have an account number making this impossible to resolve. This is inappropriate and probably illegal. You must stop. A hard copy letter is also being sent. ************************* (Gold Star Inspections, LLC.)

  

  Business Response

  Date: 06/12/2023

  Dear ************************* (Gold Star Inspections, LLC.):
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding outstanding invoices have been received and reviewed.  We can confirmed that the charges for $82.24 have been removed.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ************************* (gold Star Inspections, Llc.)

  *****************************

  *************, ** 33065

  
  

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex consistently underperformed and I'm not sure how they are allowed to be in business. Due to a mixup over this past Memorial Day weekend my work phone was mistakenly taken by my travel companion who lives in *******. They promptly sent it back to me on Tuesday 5/30/23 as an overnight delivery, due to arrive before noon on Wednesday 5/31/23. The cost to overnight my phone to me was $89.90. It is now Thursday (6/1/23) morning and my package (tracking number ************) was not delivered when promised. On top of that, they are not proactive in communicating delays. I've spent an inordinate amount of time trying to talk to a live person at fedex; to which they make it difficult to do by the way. When I'm able to get s live person, no one can tell me what went wrong in a process they're supposed to be experts at. There are no weather issues over the days the package would have gotten to me so my only conclusion is that this company is just inept. This isn't the first time I've had issues with them and I try to avoid using them. What's particularly acute with this situation is the lack of communication proactively coming from the package handling service. I want the shipper promptly refunded and an explanation as to why they could not follow through with there service commitment.

  

  Business Response

  Date: 06/30/2023

  Dear *********************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Please call me at ************ ext.  999974 if you still need assistance with this issue.

  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

  Respectfully,

  FedEx

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th 2023 I mailed a package with an audio recorder to a client. It had the recorder, and packaging material in it, and also the return shipping label that I prepaid for. It came back to me with the same packaging material. I still have in my possession the box with all the packing material as I will use it again if the need arises. I shipped the package from the FedEx location on ********** in ********* **. The employee weighed the package with the FedEx scale, and entered all the information directly to their computer terminal to calculate the options and the cost for shipping to and having a preprinted label for my client to return the package. This cost $68.33, which I paid for on April 14th 2023. I was quite surprised when an invoice dated May 10th, 2023 came in the mail for an additional $36.58. I tried calling FedEx to discuss this with someone so I could understand why I was getting this. The automated phone system would always lead me to a dead end because I dont have an account number. So I drove back to the ********** FedEx location to sort this out. They said to try to call back again but the reason it was charged more was because it weighted more than the FedEx employee entered on the day I shipped the package. When I called back again with the number provided by the FedEx Representative, the next FedEx rep said to email all this information about the problem. I feel like if there is any issue with the weight, that is the responsibility of the FedEx employee that is charging me for the shipping. I did not provide a weight or measurement of the package, the FedEx employee did those and presented me with the costs. It was weighed on FedExs scale. If the quote would have included the additional $36.58 I would have looked for a different shipping solution for this project.I don't think this is ethical business practices. Tracking numbers ************ ************ Invoice # for the addition charge ***********

  

  Business Response

  Date: 06/28/2023

  Dear *******************************, 
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  After further research, we will need a FedEx Transaction number from PayPal if they are stating a payment was made to FedEx in the amount of $24.85. The receipts we received thus far are showing PayPal's transaction number where you paid them. 

  Per our conversation, you received the letter we drafted and emailed to you as confirmation that we will need a FedEx Transaction number, or a receipt showing FedEx as the merchant with our Transaction number listed, to determine if the amount was paid to FedEx.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and you can contact  us again once PayPal provides that information to you.. 
   
  Respectfully, 
   
  FedEx 

  
  

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20128809
  
  I am rejecting this response because:

  I have called PayPal on 3 separate occasions.  All three times, three different PayPal representatives said that FedEx was paid the $24.85 from my account.

  I have provided 2 different transaction numbers that PayPal as provided me for the transaction of the $24.85.  Both Fedex says they can't use on their end to track the payment down.

  I am attaching the screen shot showing I am reporting or contesting the $24.85 that was taken from my account by **********************, and screen shots from that case in my PayPal resolution center which shows the details of me contesting this.  If FedEx did not take the $24.85 from my account, then I don't see how PayPal would be letting me contest it.  This is more evidence that they did get the $24.85 from my account.

  I am also re-attaching a photo of the first receipt from FedEx which has the $24.85 charge on it.  They are still claiming that they never took this money in the amount of $24.85, just the $36.58 for the shipping of that package / tracking number.

  Hopefully contesting the charges will help FedEx sort this out on their end.  Everything I can get access to from PayPal, and everything interaction with a PayPal employee shows this money was taken from my account.

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/11/2023

  Here is more information to show that FedEx did take the $24.85 from my account.  PayPal is ruling in favor so far for the money to be transferred back.  If FedEx never took this money from my account, it would never have progressed this far.

  These whole situation shows FedEx's unfair, and unethical billing practices.  It shows their lack of being able to account for the money they are taking from customers.  It also shows their lack of customer service, that I have to file a BBB complaint to finally get someone to talk to me from FedEx.

  I feel this is another example of a large corporation trying to roll over the little guy.

  Based on all this, if PayPal does return the money after I had to dispute the charges, I think this should be a **** against FedEx and their BBB standing.

  

  Business Response

  Date: 07/14/2023

  Dear *******************************,

  We have attached the letter FedEx drafted for you to send to PayPal. It explains that we have no record of the charge for $24.85 being charged to your PayPal Debit Card by FedEx. We also advised you that we would need the FedEx Transaction number from PayPal in order to confirm the payment was received by FedEx. Since that information was never provided to FedEx, we are unable to confirm receiving the payment of $24.85 that was charged to your PayPal Debit card.

  We are happy to hear that PayPal is refunding that amount. If for any reason PayPal is able to find the 9 digit FedEx Transaction number, which only consists of numerals, please feel free to contact us back so we can look into this further.

  We apologize for any inconvenience.

  Respectfully,

  FedEx

  .
  

  

  Business Response

  Date: 07/17/2023

  Dear *******************************,
  
  We have attached the letter FedEx drafted for you to send to PayPal. It explains that we have no record of the charge for $24.85 being charged to your PayPal Debit Card by FedEx. We also advised you that we would need the FedEx Transaction number from PayPal in order to confirm the payment was received by FedEx. Since that information was never provided to FedEx, we are unable to confirm receiving the payment of $24.85 that was charged to your PayPal Debit card.
  
  We are happy to hear that PayPal is refunding that amount. If for any reason PayPal is able to find the 9 digit FedEx Transaction number, which only consists of numerals, please feel free to contact us back so we can look into this further.
  
  We apologize for any inconvenience.
  
  Respectfully,
  
  FedEx
  
  .

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20128809
  
  I am rejecting this response because:

  I have called PayPal and additional time today.  They are working on the dispute with FedEx.  They are not able to provide me with a 9 digit FedEx Transaction number because there is none in their system.  This is the 4th time I have asked PayPal and I have received the same answer all 4 times.

  This time, the PayPal representative did tell me that FedEx has its own PayPal account and all transactions go through that.  So the numbers I have provided in the past to FedEx should show that the payment was taken from my account and moved to their PayPal account.  Has ********************** looked into this???? 

  Here are the transaction iD's again.  These would be in PayPal's system, which FedEx has an account and that is where the transactions took place according to PayPal.  The first number is the money leaving my account and the second is FedEx receiving it based on what PayPal told me.

  0EF488865D019892T
  9CP02363YV789270L
  
  In FedEx's response they are saying that I have not provided them with the information including a 9 digit transaction number that they need to help me and that because I can't provide this, they can show no record that they took the $24.85 from my account.

  I have provide multiple screen shots and transaction numbers from PayPal.  I have been assured by PayPal on multiple phone calls that FedEx did take the $24.85 from my account, my statements show FedEx took the $24.85 from my account, my balance shows they took the $24.85 from my account.

  Can ********************** check to verify if they took the money from me via their PayPal account?

  I have an active dispute going right now, but it is not settled.  This is another confirmation that FedEx did take that money from my account.

  I still will not accept FedEx's responses because I have not received my money back yet, PayPal looks to be ruling in my favor but it is still an active dispute and they are waiting on FedEx's response,  and I also feel that even once this is settled the amount of time and work I have had to go through to recover this money is not acceptable. These billing practices do not seem ethical to me.

  In the event that I, and all the people at PayPal, are wrong about FedEx double billing me and taking the $24.85 from my account, I will make sure to apologize to FedEx and the staff that have worked on this case.  I would hope FedEx would have the decency to do the same if they are wrong.

  At this time, this complaint is not resolved.

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/21/2023

  Dear *******************************,

  Per our conversation today, July 21, 2023, you are awaiting a response from PayPal in regard to the dispute that you filed with them regarding this billing issue since a Transaction number has not been provided to you from PayPal to confirm the charges were paid to FedEx. 

  Respectfully,

  FedEx

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5-31-23 Time 2:26pm Have it on camera,FedEx driver peed into a water bottle and tossed it in-front of our house !We live on a dead end street last house with only 4 houses on the street .Tracking number : ************ I have filed two complaints and nobody seems to care.Absolutely disgusting and previously he had left the package by the main road(a very busy road not close to our house) I also have pictures of the incident.

  

  Business Response

  Date: 06/06/2023

  Dear *************************,

  
  This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.

  
  Our records indicate package tracking number ************ was received on May 31, 2023 at 2:25 p.m.  We are very concerned to learn of your dissatisfaction with customer service.  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the discarding of urine near your property.  The appropriate management team has been notified of your concerns and an internal review has been conducted. 

  
  Please accept our sincere apologies for any inconvenience you have encountered.

  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ************* sw

  ********, ** 98037

  
  

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email saying my FedEx package was delivered on May 27th.I never received my package...I'm trying to resolve the issue through customer service. FedEx tracking number 61299535419920275626.I'm in a loop that doesn't allow me to solve my problem.

  

  Business Response

  Date: 06/07/2023

  Dear *****************************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  Our records indicate the shipment on tracking number 61299535419920275626 was delivered at 3:57 PM on May 27th, 2023.  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 

  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx says my package ************ cant be delivered because businesses closed or customer not available the driver lied! The door of my apartments building is open and I am home all day I didnt see their truck ! FedEx does this to all my packages, actually I have complained about it a few months ago on bbb. Please deliver my package and investigate your driver!

  

  Business Response

  Date: 06/08/2023

  Dear **************:

  Your report to the Better Business Bureau regarding tracking number ************ was received.?  
  

  Our records indicate the shipment traveling on package tracking number ************ was tendered to ** on May 26, 2023 and Direct Signature Required services were requested. The shippers account restrictions limit who can authorize a change to the shipping information.  The shipper only authorizes specific individuals at their company to make such changes. 

  Multiple attempts were made to deliver the package. Tracking number ************ was delivered on June 7, 2023 at 14:12 p.m. local time and signed for by *************

  We regret any inconvenience you experienced as a result of this situation.  
  
  Regards, 

  
  FedEx 

  Customer Answer

  Date: 06/23/2023

  FEDEX just cannot stop lying! The multiple attempts are lying, no attempts were made at all. The delivery is also a lie! I wasn't home that day, who signed for that package?

  Customer Answer

  Date: 06/29/2023

   
  Date Sent: 6/23/2023 3:44:56 PM
  FEDEX just cannot stop lying! The multiple attempts are lying, no attempts were made at all. The delivery is also a lie! I wasn't home that day, who signed for that package?

  

  Business Response

  Date: 07/17/2023

  Dear **************, 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address of ******************************************************************************
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 
  

  If your shipment has not been located we ask that you contact the shipper for further assistance regarding reimbursement or replacement. .  

  The shipper can then contact FedEx for any assistance that they require with a claim. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 

  
  FedEx 

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **************

  ***********************************************

  **********, ** 45220

  
  

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Federal express delivered my order to another address. The *** clearly shows it was not my front door but they refuse to issue a refund. They keep asking to contact the shipper and the shipper is telling me that Fed-X needs to resolve this. I have called many many times and I am not getting any result. I was asked to send picture of my front door which I did and it clearly shows not the picture that they added to the *** and I still can't resolve this issue. My Tracking number is ************. My refund amount is ******. Fed- caused my a lot of pain and stress regarding this issue. every time when calling customer service its all over outside the states and no one knows what they are doing.

  

  Business Response

  Date: 06/05/2023

  Dear *****************************,

  Your report to the Better Business Bureau regarding tracking number ************ was received.

  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres a FedEx driver that has continuously made deliveries at my residence and weve had multiple incidents occur. He has driven up my driveway very fast and almost ran over my child and senior dog. When we asked him not to do that, he used profanity and threatened that he would run them over and did not care. The second time he came he drove up the driveway again very fast and beeped the horn the whole way yelling out profanities. I contacted Fedex and have not received a call back from his supervisor to go over this. I do not want this man delivering to my residence anymore.

  

  Business Response

  Date: 06/02/2023

  Dear *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your comments describing the unprofessional response received from the driver serving your area.  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.  We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx
  
  

  Customer Answer

  Date: 06/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  46 ************

  *********, ** 12010

  
  

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These items ordered from Lowes and shipped via Fedex, were refused by myself with the Fedex driver at that time, (African ******** female driver). She never handed the packages to me, and then took them back into the delivery truck. I didn't sign for these packages and the tracking shows that it was delivered, which is incorrect. Desired solution, reimbursement for the total of the items included in the receipts attached, for 2 Garmin watches, for a total amount of $1907.98, thank you.

  

  Business Response

  Date: 06/02/2023

  Dear ***********************:
  
  Your report to the Better Business Bureau was received and we regret any inconvenience you experienced as a result of this situation.
  
  Our records indicate your packages were refused, and therefore, was returned to the shipper on tracking numbers 073210674141534 and *************** at 1:02 p.m. on May 15, 2023.  Please contact the shipper for further assistance regarding reimbursement or replacement.   

  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 06/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  **************************

  City, ** 48209