Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,405 total complaints in the last 3 years.
- 5,013 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package was supposed to be delivered on 8/14/22 when I would be back in town. Fed-Ex asked to move up the delivery date because the package arrived to their warehouse early. I was out of town so I said no. They agreed over the phone to deliver the package when I arrived home. When I got back home on the 14th they said I must pick up the package or they would ship it back to the warehouse. I rented a car to pick up the product. Their customer service reps on ******* continue saying I directed the product to their warehouse and therefore I had to pick it up. That is not true. I had no control over it arriving at their warehouse early or how the delivery would be processed. They rerouted the product and will not accept responsibility or make a financial resolution. tracking # ************
Business Response
Date: 06/23/2023
Dear *****************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We regret any inconvenience you experienced as a result of this situation.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Thank you for your patience in this matter and for shipping with FedEx.
FedExCustomer Answer
Date: 08/03/2024
I purchased from ******* but ******* turned over the delivery duties to FedEx. FedEx was negligent, not *******. FedEx kept the package and made me come get it. FedEx profited from the agreement with ******* but did not perform their duties. I WOULD LIKE TO SEE A COPY OF THE AGREEMENT BETWEEN FEDEX AND WALMART. Since they were compensated and did no work they should fork over part of the compensation they received. It's called integrity.Customer Answer
Date: 08/11/2024
Complaint: 20171880
I am rejecting this response because: You have benefitted financially by getting paid for work you did not perform. I would like a $25.00 voucher. If you are not willing to provide it I would like a copy of the agreement between your company and *******. I would also like to have ******* and any other companies you have agreements with to be made aware of your business practices.
Sincerely,
*****************************Initial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Driver Fraud. Driver stated this was a business and I am not and package not sent to any business. Driver filed exception. report stated business was closed.myself and 2 witness watched the sole FedEx driver on my rural route drive by and never stop and then commit fraud by stated it was my fault as customer packaged wasnt delivered on date promisedBusiness Response
Date: 06/23/2023
Dear ***********************
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area.
Our records indicate the shipment on tracking number ************ was delivered at 10:22 a.m. on June 12, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/26/2023
Complaint: 20170806
I am rejecting this response because:
Sincerely,
***********************Initial Complaint
Date:06/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shipment never delivered in four daysBusiness Response
Date: 06/15/2023
Dear *********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 10:41 p.m., on June 10, 2023, to which you have confirmed receipt.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 06/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****************************************************************************************, ** 30054Initial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to contact them to Return To Sender a package sent to the incorrect address. I could not contact them there was no option to stop the packages. I could not speak with a person I could not resolve the issue. I received no customer service and was not able to get a service paid for rendered.Customer Answer
Date: 06/14/2023
More FedEx Shipment ************: Your package could not be delivered...
FedEx Shipment ************: Your package could not be delivered
Business Response
Date: 06/19/2023
Dear *******,
Your report to the Better Business Bureau regarding tracking numbers ************ and ************ was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate that the address on your shipment was incorrect. We were unable to complete the delivery of the shipment; therefore, it was returned to the shipper locations on tracking numbers ************ and ************ and both delivered today June 19th, 2023.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExBusiness Response
Date: 06/20/2023
Date Sent: 6/19/2023 2:32:44 PM
Dear *******,
Your report to the Better Business Bureau regarding tracking numbers ************ and ************ was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate that the address on your shipment was incorrect. We were unable to complete the delivery of the shipment; therefore, it was returned to the shipper locations on tracking numbers ************ and ************ and both delivered today June 19th, 2023.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THEY BILLED ME FOR A SHIPMENT IN THE AMOUNT OF $3063.12 THAT NEVER TOOK PLACE. THEY ALSO BILLED ME TO MY AMEX CARD IN THE AMOUNT OF $226.90 OUT OF NOWHERE FOR SHIPPING THAT WASN'T EVEN ME, USING MY CREDIT CARD FRAUDULENTLY. I HAVE SPENT HOURS AND HOURS ON THE ***** TRYING TO GET HELP FROM FEDEX AND RARELY AM I SUCCESSFUL IN GETTING ACCURATE AND EFFECTIVE HELP. WHEN I THINK I HAVE RECEIVED GOOD SERVICE ON A CALL, IT HAS TURNED OUT THAT THE PERSON MISSED SOMETHING VITAL THAT LATER CAUSES EXTREME PROBLEMS AND THEN I CANNOT GET HELP AGAIN FROM ANYONE. THEY ARE CLOSED ON WEEKENDS TO DISCUSS BILLING MATTERS ON TOP OF THIS. I AM COMPLETELY DISGUSTED BY THE LACK OF PROFESSIONALISM AND LACK OF COMPETENCE OF THIS COMPANY AT EVERY LEVEL OF CUSTOMER SERVICE THROUGH HIGHER LEVELS OF MANAGEMENT AND I HAVE NO IDEA HOW THEY ARE STAYING IN BUSINESS, UNLESS THEY HAVE SOME KIND OF ACCOUNT WITH ILLEGAL DRUG SHIPPING OR SOMETHING ELSE VERY NEFARIOUS. PLEASE CLEAR MY ACCOUNT ALL ANY OF THE CHARGES FOR NOT SHIPPING ANYTHING AND PLEASE CLOSE MY ACCOUNT OUT SO THAT I NEVER HEAR FROM FEDEX AGAIN. I NEVER WANT TO DEAL WITH THIS COMPANY AND THEIR LIES AND FUMBLING IDIOCY AGAIN.Customer Answer
Date: 06/10/2023
Account number - *********Business Response
Date: 06/27/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.The appropriate management has been notified of your concerns regarding
the billing of tracking number ************ and the late fees. Revenue
Services processed a credit of shipping charges on June 27, 2023, so please
allow 3 to 5 business days. Also, the late fees of $226.90 can be credited once
a required form is filled out so you will need to call ************** so they can
assist you with the invoice number *********, and then your account can be
closed after a verification process. Please request escalation if any issue.
Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a delivery that was shipped via FedEx and the delivery driver did not deliver it to my door but left it on the ground floor where anyone could take it. In addition, the delivery was too heavy for me to lift. I had to remove items from the boxes and make multiple trips up the stairs to get this into my home. I contacted costumer service and then received an email that someone would update me in 24 hours. This is unacceptable as anyone with help could take this item. Unacceptable.Business Response
Date: 06/15/2023
Dear *****************************,
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on package tracking numbers 399401599123 and 399358977275
Local management has contacted you and addressed this issue with how your packages were being released in an unsecure area.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx delivered a package with about $250 worth of auto parts in it. The parts were destroyed, when they delivered the package they slammed it down in front of my garage door denting my door and the side aluminum.At this point to replace the door is nearly $6,000, they first said someone would call back in 24 hours that didnt happen so I called back then they said 48 hours. They are blowing me off. I will be filing a police report for criminal damage to property if they do not respond ASAP. I have it on camera as well. The driver even took a picture of where he left the packageBusiness Response
Date: 06/16/2023
Dear *****,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. I look forward to your call ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:06/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to get my package picked up by Fedex for days now. Every time I'm told they will come the next day and they don't show up. Their pick up schedule is terrible as well, 8AM-6PM, so you can imagine I have to sit at home the whole day waiting for them and they still don't show up. I've wasted 3 days for nothing. I don't trust a single word that comes out of anyone in this company because so far nothing they said actually came true. Even a manager called me and promised me I'll get my package picked up, said would call me back and yet nobody called me back and the package is still here waiting.Business Response
Date: 06/13/2023
Dear *************************************:
Your report to the Better Business Bureau regarding tracking number 772353730701 was received.We apologize for any inconvenience you experienced with your scheduled pick ups. This issue has been brought to the attention of local management responsible for our FedEx Ground operations and will be addressed internally with the drivers serving your area. Our records indicate this shipment was delivered June 13, 2023.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************************48 *****************Maple, ON L6A 3R6 ******Initial Complaint
Date:06/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to file a formal complaint, in writing, against my local fedex office (**************). This seems the only way to do to.Every time I have a package incoming from fedex, I get delays, then, when the package arrives in my town, their website says it will be delivered between hrs:hrs. It never is. Then, towards the end of the day, I see a fedex truck (on camera) drive right past my house. Then it is claimed that they attempted to make the delivery, but were unable to do so (a lie), despite the fact that no signature or action is required on my part. I am the only house on this side of the road within a mile. There are no trees blocking the view. The driveway is enormous with more than enough room for a semi truck to drive in circles.This happening once or twice, or every once in a while, I could understand, but every single time? C'mon guys... Get it together.I have spoken with my friends and colleagues throughout this entire county (Flathead county, **), and they all have the same thing to say: Fedex ***** here!There is no way to file a complaint, or even send a message in writing, on the fedex website.When you try to file a complaint over the phone at 1800-gofedex, the person on the line says "uhh huh, yea, wow, ok, uhh huhh" so that doesn't seem like it's doing anything.My current tracking number where this all just happened, again, is ************ ($25 in shipping).Please give ** an avenue to complain against local offices, where things might actually be heard and addressed by corporate or management. This does not seem like an isolated incident, and you guys need to do better!Business Response
Date: 06/19/2023
Dear *****************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I will just have to hope something actually happens.
Sincerely,
*****************************735 ************************, ** 59901Initial Complaint
Date:06/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I always get home an find doortags attached to the main door of the building because the lazy driver don't want to **mplete their job. The inter**m can call the manager and she able to open the door that way can **mplete the delivery but never do it. Always in my case see a doortag is always left and need to wait for days for next attempt. This time around need to received a phone from ******* I bought because my main phone drowned. I transferred the sim card to old phone which don't have enough memory and I'm restricted of the apps and information can't be access. I call the customer service rep and always give you the prepared lines how they apologize and told me if I want I can ** to the facility to pick up it's 45minutes from me and I don't drive I will need to pay a rideshare *** $60+ each way to get it. If investigating open can see how many tags this people write a year and see my frustrations.Customer Answer
Date: 06/17/2023
I attached this to the main complaintBusiness Response
Date: 07/20/2023
Dear **************************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our office has been unable to reach you by phone or email. Any exception to our normal, quality service is important to us.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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