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- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
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Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,413 total complaints in the last 3 years.
- 5,036 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding a FedEx package that was picked up by a worker on June 7th at 4:10pm at Courtyard by Marriott Washington ** Hotel ************************** **************************. This package contained items that were accidentally left in the hotel that were to be shipped to my home. FedEx claimed that they did not receive the package, but I have footage from the hotel of the worker picking up this package and the hotel account number for **********************************. I made contact numerous times over months to get this issue resoled including following protocols and making numerous complaints none of which were resolved by the company. They have made no effort to resolve this issue or refund me for the items that their worker lost. It has been months and I have received no updates on this issue. I have attached to this complaint screenshots of the footage of the FedEx worker picking up this package from the hotel. The package tracking number was Tracking number ************ including 2 of the numerous complaint case number that I filed. Case number c-******** and Case number new C-********. Even if nothing can be done about the items that were lost, I want to make this issue of poor customer service and business practices known as other customers may have issues with these poor practices as well.
Business Response
Date: 09/27/2022
Hello FedEx Customer,
FedEx values your business.Thank you for bringing this concern to our attention. It has been noted and recorded.
Unfortunately, upon completing our investigation, we must respectfully decline your claim.
Under the terms and conditions governing this shipment, FedEx does not accept liability for those items or conditions specifically listed in the "Liabilities Not Assumed"section of the FedEx Service Guide. Please review this section for a complete listing.
If you have any questions,please consult our https://www.fedex.com/en-us/customer-support/claims.html resources for support.
Sincerely,
FedExCustomer Answer
Date: 09/27/2022
Complaint: 18010198
I am rejecting this response because:I am filing a complaint regarding a FedEx package that was picked up by a worker on June 7th at 4:10pm at *********************************** Hotel ************************** **************************. This package contained items that were accidentally left in the hotel that were to be shipped to my home. FedEx claimed that they did not receive the package, but I have footage from the hotel of the worker picking up this package and the hotel account number for **********************************. I made contact numerous times over months to get this issue resoled including following protocols and making numerous complaints none of which were resolved by the company. They have made no effort to resolve this issue or refund me for the items that their worker lost. It has been months and I have received no updates on this issue. I have attached to this complaint screenshots of the footage of the FedEx worker picking up this package from the hotel. The package tracking number was Tracking number ************ including 2 of the numerous complaint case number that I filed. Case number c-******** and Case number new C-********. Even if nothing can be done about the items that were lost, I want to make this issue of poor customer service and business practices known as other customers may have issues with these poor practices as well.
The Fedex worker is seen on screenshots of camera footage the hotel sent to me of the worker picking up these packages from the hotel at the time of the scheduled package pickup. The company is attempting to avoid liability for packages its worker is on camera picking up. The hotel completed the waiver form and all other procedures were followed. This just emphasizes the poor customer service and business practices by the company.
Sincerely,
*************************Business Response
Date: 10/11/2022
Hello,
We have reviewed the claim request on the tracking number ************ for a third time.
Our records do not indicate that this package was ever tendered to FedEx for shipping. Nor did we bill for the shipment. FedEx does not have an account number ********* in our system.
Sincerely,
FedExCustomer Answer
Date: 10/12/2022
Complaint: 18010198
I am rejecting this response because:As stated in the previous complaint and numerous complaints others about customer service when this incident occurred, this package was not in the system due to the worker in screenshots of camera footage sent from *********************************************************** on June 7th at 4:10pm picking this package up and not scanning it in. This worker is seen in these photos with a FedEx uniform on picking this package up and not properly scanning it in. As a result, the package that was initially billed for was then cancelled although my package was already picked up by FedEx and lost. The account number given to me was from hotel management by *********;********* at ***********************************************************. I have spoken to numerous representatives and attempted to file complaints with this company, none of whom ever indicated that the hotel had given incorrect account numbers. This information continues to be conflicting as this is the second time, I have given the company 5 business days to find this package. This includes one attempt when this tracking number was still pending in the system and recently when they again concluded they could not find the package. The information I have received from numerous company representatives since the start of this incident months ago continues to be conflicting, disorganized, and overlooking the details noted previously within several complaints to resolve this issue indicating poor business and hiring practices.
Sincerely,
AleighaCustomer Answer
Date: 10/24/2022
Complaint: 18010198
Date Sent: 10/12/2022 4:34:40 AM
Complaint: 18010198
I am rejecting this response because:As stated in the previous complaint and numerous complaints others about customer service when this incident occurred, this package was not in the system due to the worker in screenshots of camera footage sent from *********************************************************** on June 7th at 4:10pm picking this package up and not scanning it in. This worker is seen in these photos with a FedEx uniform on picking this package up and not properly scanning it in. As a result, the package that was initially billed for was then cancelled although my package was already picked up by FedEx and lost. The account number given to me was from hotel management by *********;********* at ***********************************************************. I have spoken to numerous representatives and attempted to file complaints with this company, none of whom ever indicated that the hotel had given incorrect account numbers. This information continues to be conflicting as this is the second time, I have given the company 5 business days to find this package. This includes one attempt when this tracking number was still pending in the system and recently when they again concluded they could not find the package. The information I have received from numerous company representatives since the start of this incident months ago continues to be conflicting, disorganized, and overlooking the details noted previously within several complaints to resolve this issue indicating poor business and hiring practices.
Sincerely,
AleighaBusiness Response
Date: 11/25/2022
Dear *************************:
FedEx values your business. Thank you for bringing this concern to our attention. It has been noted and recorded.
Unfortunately, upon completing our investigation, we must respectfully decline your claim. There are no scans to support this shipment was tendered to FedEx.
Under the terms and conditions governing this shipment, FedEx does not accept liability for those items or conditions specifically listed in the "Liabilities Not Assumed" section of the FedEx Service Guide. Please review this section for a complete listing.
If you have any questions, please consult our https://www.fedex.com/en-us/customer-support/claims.html resources for support.
Sincerely,
FedExInitial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we have garbage trucks, delivery drivers from **** etc. as well as various work trucks that come into our neighborhood to do work, to deliver packages, etc. however FedEx refuses to deliver on several occasions not just my packages but my neighbors to the front door of Our homes. Instead they have tossed the packages on a street side that isnt even our address. Leading to confusion, complaints, and destruction of property. We have tried to resolve this with FedEx driver and have yet to see a solution.Business Response
Date: 09/20/2022
Dear *********,
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product from Wayfair with FedEx tracking #************ that was supposed to be delivered on 9/8 and as of 9/10 the order was on a delivery truck and everyday it was to be delivered there were excuses from FedEx as to why I am not receiving my merchandise that I paid for. On 9/10 I was assured that I would receive my product and I received another call from FedEx with excuse after excuse as to why I would not receive my product yet again and this is such a huge issue as to the many excuses your business is giving me as to why a paying consumer cannot receive the product in time. With the holiday coming around I will not order from any company that uses FedEx for service. I have no issues receiving products that I pay for through **** Now I have to go through too many obstacles to obtain a refund to my credit card that was used due to your company being short staffed. This excuse has gotten really old as to I am a healthcare worker and we cannot use that excuse we have to keep going and provide for our patients short staffed and all.Business Response
Date: 09/21/2022
Dear ***************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sale of products no intent to deliver. I purchased priority overnight from a FedEx dealer on Friday the 9/9/22for express response package will be there Saturday. I am told today priority over night will not be there Monday the 12th they are selling overnight shipping with no intent of delivering on a weekend no additional cost was mentioned no extra fees or wait time priority over night is false advertising and needs to be addressed. I now have lost valuable assets due to this. I have paid 75 dollars for 4 papers to be shipped overnight not 3 days later. There must be some accountability for false advertising and living and stealing money. This is outrageous and egreous 50 dollars they stole over normal 3 day shipping like they are treating itBusiness Response
Date: 09/29/2022
Dear ***********,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number ************. The FedEx Authorized ShipCenter, Postnet, has been advised of your concerns and will perform an internal review.
Our records indicate this shipment was delivered to a business address on September 12, 2022 at 8:43 a.m. The delivery commitment for FedEx Express Priority Overnight shipments to this address is next business day by 10:30 a.m. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
According to FedEx Express Terms and Conditions, for U.S. package shipments, Saturday delivery is available with FedEx First Overnight, FedEx Priority Overnight, and FedEx 2Day for an additional charge.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:09/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Never got refunded for the full amount from the original issue . I got $60.00 in gift certificates to use, which i chalked up to whatever, just a bad company and a bad way that theyre doing business. I attempted to use the gift certificates I was issued today and was denied. Even though the FedEx store had clear directions how to use them from the gift certificate itself and their own binder of how to do things they refused to take them. I even was accused of them being fake. I decided to voice record during this when the assistant manager ***** started refusing. I have over 30 minutes of the conversation backing this up. Employee and an assistant manager saying its inconvenience them to take it, they never were trained in this, etc. So, the so called resolution to the original BBB complaint caused another one, and I was accused of trying to use a fake gift certificate that was issued by FeDEx. I have him on audio stating clearly not only does he not want to inconvenience himself for end of day, he wont accept them, doesn't even know theyre real, he wasted 45minutes of my time. So what do they want to do, and if the BBB helped straighten this out to begin with I would be here contemplating a defamation or discrimination case. In the end they made me set up an account with you guys, charged me the full amount without applying anything. Even though there was a box on payment that said it could be applied. And was given the advice I should call someone else to figure it out because they didnt want to deal with it. So here I am again, being screwed over and I have to used Fedex again in the future to use the gift certificates that expire in December of this year and I doubt Ill have anything to ship. So again, I get screwed because they refused to take what you guys provided me.Business Response
Date: 09/29/2022
Dear ***********************:
We are very concerned to learn of your dissatisfaction with attempting to utilize your FedEx gift certificates.
Local management has addressed this issue internally. American Express gift certificates were mailed out to replace the original FedEx gift certificates. These were delivered under tracking number 278515008206 September 29, 2022 at 12:35 p.m. local time.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we hope to serve you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is meant to provide a picture of a FEDEX vehicle driving (4 September 2022) on my driveway in violation of company policy and damaging my driveway for BBB claim number ********. I also have video footage from my home security camera showing this heavy FEDEX TRUCK traveling on my driveway and rolling over lawn irrigation heads.Sincerely ******* and ***********************Business Response
Date: 09/16/2022
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. An estimate to repair the damages has been requested. Unfortunately,we are unable to make a final decision regarding your request until a repair estimate is provided.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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