Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions now, packages coming to my business via FedEx are supposed to arrive on a specified date, only to be updated the day after it was supposed to arrive stating that FedEx received a request for a future delivery date for the shipment. I have never requested any package to have a future delivery date, nor has my distributor from which these shipments are coming from. When I called customer service, no one can tell me who requested the future delivery, nor can they tell me what date the future delivery was requested to be. I was told they were opening a case and I would receive a call back, which I did, and was told the shipment would be arriving today and to keep an eye on the tracking information and if anything changed they would reach back out to me. Its now after 5:30pm, the tracking information has not changed, the shipment has not arrived, nor have I received a follow up call. This lack of communication and outright dishonesty is causing issues for my business.

  

  Business Response

  Date: 06/20/2023

  Dear ************, 

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns

  regarding the handling of the shipment traveling on package tracking number 652934648887. 

  Our records indicate a proof of delivery on June 16, 2023, at 12:25 p.m.  The local Ground 

  facility representative spoke with you on June 19, 2023, to confirm your business hours and 

  updated their system so the packages can be delivered as scheduled.

  Please accept our sincere apologies for any inconvenience you have encountered. We value

  the trust our customers place in **, and we look forward to serving you more satisfactorily in

  the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************

  ************************************************** 500

  ************, ** 64055

  
  

• Initial Complaint

  Date:06/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an ******** with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an ******** with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue.Delivery was changed to pick up of which is not a reasonable request. My escalated claim was processed for delivery to ******************************************************** *********** ** ***** Someone impersonated me and changed the delivery to a pick-up. Due to the nature of my disability, I am not able to leave the house to retrieve a pick-up. I purchased the item under the condition that the shipping and delivery charges would send the product to my door for delivery. I did not authorize a change in delivery type. Willing to prosecute under financial abuse and report to the *** under the electronic communications act.

  Customer Answer

  Date: 06/16/2023

  ***************************
  ********************************************
  Phone: **************

  Where is my package how hard is it to deliver a package across town. I have a brain tumor and its not okay that fedex doesnt want to do their job. I am at home out of the elements doctors orders

  

  Business Response

  Date: 06/19/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx
  

  Customer Answer

  Date: 06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The morons at fedex failed to tell me that if a signature is required, the address can't be changed by me or the vendor. That is what the in-store attendant told me anyway. They should change their advertised claims as a pick up service. This is a pattern with them. I am an ******** with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. 
  I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. 
  I am an ******** with a hidden physical disability seeking remedy from gross technical errors and reoccurring website malfunction in the proper venue.
  
  

  
  Sincerely,
  
  ***************************

  ***********, ** 32304

  
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a message that delivery was attempted, but that was a lie. Not only was I home for the delivery, but I was waiting on the porch. I did observe a fed ex truck drive past my house at a speed faster than the posted speed limit. I have cameras that prove that a driver never came to my property. No note was left on the door that a driver would have left during an actual failed delivery attempt. I left work early to be home to sign for the package. I lost money waiting for a package that never came. I am unable to leave my job early again tomorrow. The merchant was unsuccessful at helping to set up a hold at a location, and fed ex does not permit me to set up a hold. I am now at the mercy of a company that is notorious for fabricating delivery attempts with no regard to the fact that people are going to great lengths to be available for the delivery. The very least the driver can do, is complete the job they are so well compensated for.

  

  Business Response

  Date: 06/20/2023

  Dear *************************
     
  The appropriate management has been notified of your delivery concerns for an internal review with the driver that handled your delivery. We certainly regret any inconvenience you have 
  encountered.  
     
  Our records indicate this package was delivered on June 17, 2023, at 2:39 p.m. If for any reason, you did not receive your package, please contact our Customer Service Team at ************ to report the issue.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
     
  Respectfully,  
     
  FedEx  

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item requiring a signature was sent for overnight delivery on Monday, June 12 to arrive 13. We were later informed via email (we have the FedEx app) that the shipment would arrive on 13 Jun between **** and ****. Nothing was delivered. We checked the app later and were informed that it was pushed back to 14 Jun between **** and ****. Still nothing was delivered. Later the app said it would be delivered on 15 Jun between **** and ****. Still nothing was delivered. My wife got on the phone and was told that the driver had driven up the gate and just left. We have been receiving deliveries from FedEx for nearly 12 years at this address, and the gate has always been there. Other drivers have been able to check the computer (or at least call the office) for the gate code. And we were told that the FedEx office would ask the driver if he/she is willing to try again, hopefully tomorrow. That will be four half days that we have been virtual prisoners in our home. We were also warned that we may have to drive down to the Phoenix area (1.5 hours each way) to pick up the package.

  

  Business Response

  Date: 06/22/2023

  Dear *****************:

  This is in response to your inquiry addressed to the Better Business Bureau. Tracking data reflects that tracking number ************ was delivered at 12:27 p.m. local time on June 16, 2023 . 
   
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered with this delivery.

  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.   
   
   
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. 
   
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
   
  Respectfully, 
   
  FedEx 
  

   

   

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20192154
  
  I am rejecting this response because it provides no information to explain why FedEx gave us false information for 3 full days, telling us the item was being delivered within a stated time interval, and then just falsely making the same claim for three straight days in which we were virtual prisoners in our house.  WHY did it happen?  What are the true specifics?  What is being done to rectify this multi-day fiasco?  Was it a rogue driver?  A bad dispatcher?  A computer system breakdown? Why couldn't someone give us the correct information?
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/27/2023

  Dear *****************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  Tracking data reflects that tracking number ************ was delivered at 12:27 p.m. local time on June 16, 2023 . 

  Our records indicate there was a delay at our Indy Hub on June 13, 2023, that caused the package to be delayed. 

  Attempts of deliveries by courier were noted on June 14, 2023, at 12:27 p.m., and June 15, 2023, at 12:23 p.m.,

  however we understand the courier did not attempt to enter your gate so that information was forwarded to 

  management for review and follow-up with employee for if the gate code was the issue it should have been noted.

  Also, the messages you received were automated and sent automatically since we make 3 delivery attempts on 

  Express packages.

  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. 
  

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important

  to us, and we hope you will allow us other opportunities to serve you. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************

  2994 ***************

  ***********, ** 85541

  
  

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a truck cover on Amazon. It was supposed to be delivered by FedEx on June 9th. The tracking number is ************. The item was never delivered to our condo. We tried to contact the seller who would only tell us we had to go through Fed Ex directly. I contacted Fed Ex on Monday, June 12th at about 8am and they created an investigation. I was called back a few moments later. The woman on the phone told me that the package was listed as delivered by the driver, but it was never delivered and was actually still in a warehouse. I tried to tell her that there was clearly someones mailroom photographed and she would only say it wasn't delivered. I asked if I could get the information in writing, my request was denied. I told her that the seller needed to know the package wasn't delivered. She very rudely told me that they would need to call Fed Ex themselves. I also asked when I would be able to see on the tracking page that it was in a warehouse, she said give it a day to update. When nothing changed, I tried to make a claim to get my money back. The claim was denied and the only reason given was that it was delivered to the correct address, which they know it was not. I tried to call again and was not allowed to get through to a person. We also have an email from our HOA who checked the camera footage for the day and time it says it was delivered in which no deliveries by any company were found to be made. And photos of our mailroom versus the mailroom in their photo.

  

  Business Response

  Date: 06/19/2023

  Dear *************************** :
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 399227803912.  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in Auburn.  This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered seven different packages off of **** four where shipped with *** and the rest with FedEx I received the ones from *** but the ones from FedEx two of them have been delayed each on the days they were to be delivered around the times they were to be delivered. When calling about them they give some lame excuse why its being delayed. And the only thing they could do about it is to have someone investigate why they were being delayed. They havent really updated the tracking information either and when I asked to know where the latest delayed package was they stated it was still in ********** where it originated from but the tracking information said it was in ********.

  

  Business Response

  Date: 06/28/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are aware that you have experienced repeated delays on different shipments for various reasons. Please know we are working to address all operational issues across our network.
  
  Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
  
  On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any inconvenience caused by this incident.  We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,
  

  FedEx
  

  
  

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  ****************************

  **********, ** 16354

  
  

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product (Ricoh GR111 camera) from ***************. B&H shipped the package. FedEx made two delivery attemps as per emails I received, however no door tag was left on either attempt. On the third delivery I was on porch of the delivery address when the FedEx driver past the address, turned around at end of the block and passed the delievry address again. I then got an email that an attempt was made. I immediatly called the local FedEx Office and stated what had happened. The truck returned to the delivery address with the package. However the package was opened and retaped there was no contents, the camera was missing, there was just an empty camera box. PayPal contacted B&H, B&H obviously shipped the product. I can not file a cliam with FedEx as I'm not the shipper. I'm requesting an investigation and reimbursement from FedEx for the warehouse/driver theft.

  

  Business Response

  Date: 07/18/2023

  Good afternoon Mr. **************** claim has been escalated to the ******************** Office for review. Your claim is in the process of being set up and will be reviewed once the setup process has been completed. An update will be provided once the review has taken place.

  Sincerely,

  **************** | ******************** | FedEx

   

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed EX TNT shipment number *********** Was told this box cleared customs and will get delivery on the ninth of June its the 15th and the box is still bot here Fed ex claims the labels are mixed up and they will contact me. I cant get a person that knows what's going on and they will not give me a direct number to a manager. Please help us get this resolved ad=sap

  

  Business Response

  Date: 07/06/2023

  Dear ***************************:

  Your report to the Better Business Bureau regarding tracking number *********** was received. We regret any inconvenience you experienced as a result of this situation.

  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. As discussed, the shipper sent a replacement package under TNT tracking number *********** which you collected from the FedEx facility at 2:53 PM on July 5th, 2023. 

  Thank you for your patience in this matter and for shipping with FedEx.

  FedEx 

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being a Federal Express Customer for well over 30 years, we have been treated unfairly, we received a refund check in the amount of ***** however, we had a balance due FedEx in the amount of ***** and our account was suspended. When calling to try a resolution in the matter, FedEx stayed firm and would not allow us to speak with management. This is unfair business practice and FedEx should be held accountable. It makes no sense to send a refund check and freeze the account for *****.

  

  Business Response

  Date: 06/29/2023

  Dear ***************************: 
   
  This is in response to your inquiry with the Better Business Bureau. 

  We apologize for any inconvenience you experienced.  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally. 
  I verified your fees were waived on June 26, 2023 and your FedEx account was reinstated.  Per our conversation you ordered supplies.   
  
  Please accept our sincere apologies.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 

  
  Respectfully,  

  
  FedEx 

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  ************************

  ********, ** 10956

  
  

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ******* phone online on April 17, ***** and delivered by Fedex on April 19, 2023. Upon receiving the package the phone box was altered, empty and the unit was missing. I called ******* right away and investigation was made. ******* closed the case as they don't see any problem in there part. When i found a discrepancy in the receipt, I called Fedex and file a claim. Investigation was done and they apologized of what had happened. In ******* receipt the weight of the phone is ***** lbs while in Fedex is 2.0 lbs. It is very clear that the phone was stolen in Fedex premises. I did follow **** all the time but seems like they ignored me. Till now no refund was made. I need your help please, it's a hard earned money, it is not fair they are treated me like this. Purchase Order #: CA230322-07572827. FEDEX Reference#: **********. Tracking#: ************. Thank you so much.

  

  Business Response

  Date: 06/30/2023

  Dear ***********************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number396994080033  .  
  
  Our records indicate that your package was delivered April 17, 2023, at 11:22 a.m. and that you contacted FedEx on April 26, 2023, to advise us the phone was missing when opened the package. Management has been advised of your concerns and thorough research was done; unfortunately, we were unable to locate the contents anywhere in our systems. We have advised you that you will need to contact the shipper for a replacement or reimbursement.   
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  

  FedEx 

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20190666
  
  I am rejecting this response because: *************** is not willing to help to process the claim to fedex. Therefore, as a recepient i am the one to do claim. Samsung(shipper) does'nt care anymore since i paid off already.  Since the item was stolen in their premises, fedex should refund the item or reach out the *************** for the claim. *************** will not entertain my  calls anymore regarding the issue.

   

  
  Sincerely,
  
  ***********************************