Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,413 total complaints in the last 3 years.
- 5,023 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx ground contractor employee is stealing packages that were loaded to the truck and out for delivery, spoke to supervisor at the location and she pretty much confirmed it.
Business Response
Date: 07/03/2023
Dear *******************,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret that your shipment tracking number ************ has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. As we discussed, please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a pair of shoes and they were stolen from by FedEx driver. The shoes were expected to be delivered on 6/8/2023. The shoes were on the delivery truck and just disappeared and FedEx has done absolutely nothing. An investigation has been opened by the Fedex, but I havent received any updates on anything. Ive been to the warehouse trying to get answers and still nothing.Business Response
Date: 07/03/2023
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 652476071263.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/12/23 FedEx was supposed to have delivered a package to my house. The tracking stated at ****am that the package was delivered but their was no sign of the package. I tried to contact fedex but couldnt speak to a representative an automated response only stated it had been delivered. The package had been sent to the wrong address so later the they returned with the package took a picture of the box upside down but the package had bee open from the opposite side and these were good items. The delivery person did not have the decency to say anything but just dropped the package off like it was ok. So not only was the person who delivered package not honest the company does not provide an opportunity to speak with anyone to stay your complaint to. This is unacceptable.Business Response
Date: 06/16/2023
Dear *****************************:
We regret any problems you encountered while inquiring about the status of your FedEx Ground Economy shipment tracking number 399363290673. Per our conversation, the shipper reshipped this to you and the replacement has now been received.Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
/We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have
encountered.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are attempting to locate a package needed for a program next week. It is a hand woven art object valued at almost $20K. The package was marked out for delivery but was not delivered and FEDEX has not escalated our case, as promised. Additionally, I was suppose to receive multiple returned phone calls and this has not happened. It has put us at a terrible disadvantage after well over a year's worth of work. Tracking number; ************Business Response
Date: 06/23/2023
Dear *****,
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been keeping & circling my package for the past 3 ****************** I have called him they come up with another excuse on why they are not moving my package. It's getting ridiculous.. They even claim that that the label was unreadable & had it replaced & was sent off the wrong way after they have did that like someone in the business tried to steal my package. The ********** have been trying calling them to move my package but has been delayed in ******* ******* with excuses after *********** really need help with this case. Here is the Tracking number ************.Business Response
Date: 06/16/2023
Dear *********************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate your package was returned to the shipper on tracking number ************ and delivered back to the shipper on 6/16/23 AT 9:59 AM local time.
We regret any inconvenience you experienced as a result of this situation.
FedExInitial Complaint
Date:06/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reference ************, a package that was paid (*****) to be shipped from *******, ** for a 2 business day delivery, with the package being shipped after 3pm on May 26, 2023 to ************, **. The package was not shipped or received, yet FedEx staff managed to add a lie to the database on June 11th trying to say FedEx was so nice the shipped it priority overnight for a Saturday delivery at 1/3 the cost. Totally untrue. There is a rumor that FedEx is going out of business due to Pilot strikes. I'm beginning to believe it because they are treating customers as if they are desperate thieves. The site will not allow a claim to be entered and I demand my money back NOW! I am about to blow up social media with what's going on. FedEx is going to have other problems if an exec doesn't call me and get me money by the end of the week. I received a third-party message stating FedEx instructs to file a claim, but the have the website rigged to prevent that. I'm not walking away from my money. If FedEx wants a ***** lawsuit publicity to occur. I can make it happen. Heads need to role on the upper management level. The company's reputation is irreparably ruined.Business Response
Date: 06/21/2023
On behalf of FedEx, please accept my sincere apology for the experience. We received and processed your claim. Please all 7 to 10 business days for receipt of payment.Customer Answer
Date: 06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************3815 *****************, ** 38127Initial Complaint
Date:06/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received my package Feb 22nd. The driver slammed my package, weighing *****lbs, against my screen/storm door breaking my screen & separating the top window from the frame, when it slammed down. I contacted FedEx Feb. 23rd & spoken to ********************* ************************************** about what happened & sent pics. My neighbor witnessed it & after *** saw the pics & spoke with my neighbor, he admitted it was the drivers ************ would pay to replace my door. I sent an estimate March 10th. *** said their insurance company would contact me but they never did. After I sent the estimate *** stopped replying to my emails & stopped answering my calls. I have spoken to a few people through ******** messenger. ******* Feb. 24th, **** March 29th, ************** 5th, ******************* 24th. They cooperated in the beginning then ended up telling to me call the 800 number, which is automated & either noone answers or they hung up on me when answered. They cooperated until the 60 days were past, then when I filed a complaint, I was denied saying it was past the 60 days. The package tracking number is ************. I ordered from Wayfair LLC **************************************************. I was very patient & understanding but now I'd like it taken care of. All I want is my door replaced or the money so I can replace it. I can't have my door open because the bugs come inside my home. I'll attach the pics (7) of them, but if they don't go through, please send a contact so I can send them to you. Thank you for your time & helping me with this. I'm at my **** end & don't know where else to turn to to get this resolved.PS. I have every email & ******** message from day one if you need to see themBusiness Response
Date: 06/29/2023
Dear *************************,
Your report to the Better Business Bureau regarding tracking number 394864950666 was received.
Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact us at me at ************ ext ******, and refer to your case number ******** when calling.
We appreciate your patience while we work to resolve this.****************
FedExCustomer Answer
Date: 06/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******************************************************, ** 17603Initial Complaint
Date:06/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Whoever the delivery drivers are operating out of the Fedex ******************* in ******, ** are either really stupid, or they do this on purpose. 4 or 5 times now they've done this to things I've ordered and were shipped via Fedex where they **** the package as delivered, yet are nowhere to be found anywhere on my apartment property. And the stupid photos they upload to the trackers DO NOT HELP. One of the most recent items I had delivered via Fedex, the idiot driver uploaded a picture of his THUMB. I have called Fedex customer support each time this has happened and I have yet to receive a resolution on ANY of the times I've had to contact them. A simple solution would be to contact the drivers directly so we can find out where exactly these idiots drop things, but apparently they don't carry cell phones on them. THAT SOUNDS LIKE COMPLETE ******** TO ME.Business Response
Date: 06/21/2023
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been released to your property. This is being addressed internally with the drivers serving your area. Per our conversation tracking number 399571098915 was located.
If any previous shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to **, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****************************************************************** 2-123****************, ** 55421Initial Complaint
Date:06/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed a iphone back to Apple using the packaging that my replacement phone was mailed out to me in. Also on this package was an already paid for and attached return shipping label that Apple had affixed to this package for me. I received my new phone and like I was instructed placed the defective phone in the box peeled off the label that was addressed to be delivered to me and there was a premade label affixed and made deliverable to an address in ****** ****** - Tracking number is ************ it was dropped off on March 15 2023 and delivered to the address which was placed on the return label my Apple at 248 pm on March 17 2023 signed for by a person named ****************** . I will attach copy of this proof. So I have been going round and round with both of these companies, Apple and FEDEX and FEDEX is giving me some lame explanation that the shippers name is not my name therefore they will not give me any additional information. This. is outrageous. I did exactly what I was told to do and it clearly was delivered to the place it was going to. FEDEX told me today the 14th of June 2023 that after it made it to this location it was then mailed elsewhere.. HOW IS THIS MY FAULT. I WANT ANSWERS AND THESE TWO CREDIBLE OR SHOULD BE CREDIBLE CORPORATIONS TO GET ME A RESOLUTION BY COMMUNICATING BETWEEN ONE ANOTHER SO THAT I AM NOT CHARGED $600 FOR SOMETHING I RETURNED AND CLEARLY DELIVERED I FEEL LIKE NOBODY AT EITHER COMPANY IS HANDLING THIS IN A WAY IT NEEDS TO BE DEALT WITH AND I HAVE WAITED LONG ENOUGH. GET IT DEALT WITH . MANAGER FROM FEDEX CONTACT A MANAGER AT APPLE AND HAVE A RESOLUTION TIMELY BY NOT CHARGING ME $600 DOLLARS . ASAPBusiness Response
Date: 06/29/2023
Dear ***************************,
Your report to the Better Business Bureau regarding tracking number 615941207520 was received.
Our records indicate this package was returned and delivered back to Apple on March 17, 2023, at 2:48 p.m. Our office did reach out to Apple Customer Relations, as you requested, but was advised they are not at liberty to discuss your concerns with FedEx due to privacy issues, and to ask you to contact their office for a resolution regarding the charge from Apple that you are disputing. We were also advised this issue does not involve FedEx.While we understand your concern, based on the information above, we consider the matter closed on our end.
On behalf of FedEx, we extend our sincere apologies to you.
Respectfully,
FedEx
Initial Complaint
Date:06/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx is lying about attempting delivery and is refusing to bring the package I have ordered. I have been home each day they claim to have attempted and have witnessed the driver leaving our street without even getting out of their vehicle. They have not even left any door tags and are falsely update their online tracking. I have called FedEx nearly 10 times now trying to resolve this and they refuse to accept any accountability and continuously lie to me in response claiming they have attempted this delivery. Each day, with each call I make, they claim they will attempt delivery and then falsely update tracking again. I have tried filing complaints multiple times with FedEx directly towards the driver and station manager with no luck seeing movement on this package. I do not have the ability to pickup myself, and it is fraud for FedEx to take payment for services and misrepresent and lie about what they then provide in turn. This package is worth nearly $1000 so it requires a signature and the driver is just being lazy and refusing to carry the package up the 5-6 stairs leading to our building and knock on my door, then lying about it to offset FedEx's own obligation to deliver this package to me, the consumer. It is not right and needs addressed, and I wonder if the driver is refusing to deliver my package due to my race as an Asian-********. I will continue to escalate via every available avenue until this delivery is completed appropriately by FedEx. Tracking#*************.Customer Answer
Date: 06/16/2023
I have continued calling FedEx on this, and they continue lying to me and claiming they attempted delivery even though we have video evidence that is false. Their customer service has lied to me at least 5 times now claiming the package delivery will be attempted again and it never happens, tracking is lying saying they are awaiting more information from me the recipient, but that is also not true. I have been in contact with them daily and they have any/all information required. This fraud.Business Response
Date: 06/19/2023
Dear ***********************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 06/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************************************** B***********, ** 63110
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.