Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  FedEx Corporation

  1301 Jayhawk Blvd Rm 367 Lawrence, KS 66045-7593

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  FedEx Corporation

  901 Massachusetts St Lawrence, KS 66044-2869

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  FedEx

  Bellevue, WA 98005

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  FedEx

  4343 N Port Center Way Portland, OR 97217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint and fourth occurrence of the same egregious policy.Federal Express requires valid ID and signature from an adult, 21 years of age or older to receive alcoholic beverages shipped from a vendor.Understandable.However, the complaint lies in the handling in notification to the customer receiving the package and the abhorrent notice provided by FedEx.This is the fourth occasion Fed Ex has given a date in which a package requiring signature will arrive. The times provided in which the product will arrive have zero reliability. This means the adult will need to be home the entire day to sign for the package.It doesnt end there.In each of these four occasions Fed Ex sends a scheduled date.They have then stated the package on the day of early delivery or sooner the package would be earlier than expected (after the recipient has made arrangements to be home the entire, originally scheduled day)They then after 7pm on the day the schedule filed was scheduled to arrive early send notification the delivery would not be delivered.This is completely unacceptable. Expecting working individuals to be home for an entire day, then changing that date at a moments notice, then to not deliver is a disgusting disrespect to a human being, let alone a customer. I and those who have been subject to this abhorrent disrespect demand action to correct this come immediately.************************* ChFC, CLU

  

  Business Response

  Date: 07/06/2023

  Dear *******************************,

  This is in response to your inquiry addressed to the Better Business Bureau.

  Our records indicate the shipment on tracking number ************ was delivered at 11:25 AM on June 20th, 2023.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

  Your concerns regarding your experience while using FedEx.com have been noted. We value this feedback for process improvements and thank you for bringing it to our attention. Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations, and the local manager has contacted you to discuss your concerns.  

  We hope that we will have future opportunities to serve you more favorably.     

  Respectfully,  

  FedEx   

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 26,2023 Shipped item from a fedex store with insurance and prepaid return shipping. Items arrived to destination and were damaged in transit. Technician was unable to calibrate device due to its damage. Business immediately returned item which suffered additional damage on the way back to me. I initiated the claim process and followed internet & claims representative protocols. Fedex has sent emails, letters denying my claim. The 1st denial was them saying that I never got it. This has taken place over several months and phone calls. I called in about updates to my claim and was told that the original claim was based off of the original tracker# and not the return tracker#. Fedex told me to file a new claim using the other tracker# and resubmit the entire claim from scratch and how they can not correlate the two claims to one another. After doing so, they immediately told me that I had exceeded the 60 day period to file a claim and I reminded them that I initiated the claim within the week of discovery and that they've been delaying actions and responses to my claim and that they instructed me to file a 2nd claim under the package return program (PRP) and they told me to link the 1st claim time elapsed.I call and reach out to a rep and they told me a lot of hands had been on this claim and that a rep would call me in 3 days. Weeks would go by until I would have to call to get a status of claim and they would just say that a rep will call me for updates an a whole month went by. They asked me for pics, receipts and quotes to replace my item from 3 websites. No one has been to my home to inspect the item or the shipping components that they instruct you to keep. I have just called again 6/19/23 and was told the same "just wait on us" reply and how it is not understood on what went wrong with my claim and why it is not garnering any attention, follow up or resolution. They promised me an ETA and safe delivery for payment and failed their obligation of our deal.

  Customer Answer

  Date: 06/21/2023

  FedEx didn't even provide a call to me to discuss the status of my claim as overpromised and underdelivered once again with the most regarded level of unprofessionalism opportunity after opportunity. I was sent an email today explaining what they are attempting to refund me. This does not cover any of the expenses, time & resources utilized reaching out to them and the entire painfully process mixed with stress this has brought upon me and my family as a result of no accountability from a major shipping company to a small consumer who has been mistreated, disregarded, disrespected & discounted from the beginning.

  

  Business Response

  Date: 06/27/2023

  Dear Diante;

  FedEx Ground Shipment #************ (original shipment #)

  Your BBB Case #******** has been forwarded to my desk for review and response. 

  Based off our records, Ground Shipment #************ was shipped on 1/26/2023.  The label prepared for this shipment appears to have been a label created as a Return Shipping Label and per the FedEx Tariff these shipments cannot have a higher value assessed to them.  Also, our records show the claim that was filed for this shipment has been processed and the payment in the amount of $177.78 was sent to you via USPS.  

  Ground Shipment #************ was shipped back to you due to the original (************) sustaining loss/damage when originally shipped on 1/26/2023.  Since the shipment had already sustained loss/damage and there was not a declared value on the shipment originally the claim has be processed under the original Ground Shipment #.

  On behalf of FedEx ********************* I apologize for any inconvenience this may have caused and assure you that this matter has been taken seriously.  The payment on the initial shipment is being maintained and I hope that this letter helps you to better understand.

  Thank you 

  Hope I / ******************** / FedEx Ground ***************** / *************************************************

   

   

   

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20206974
  
  I am rejecting this response because: Fedex did not uphold a level of commitment to resolving the issue or providing attention or follow up regarding my issue with their mishandling of my shipment. The value of my speaker is at $1800 for replacement as represented by the 3 quotes that they asked me to send to them. The check that they sent me was for the amount of $177.78 which in it's totality, does not cover what I had it insured for on both legs of shipment where it was damage in both shipments. I feel that FedEx should cover the replacement for my speaker or atleast half which is equivalent to what I had it insured for ($700.00) FedEx negated to honor their policy of delivering my shipment in safeguarded care or even follow up with me for weeks to months without me querying their claims **** when they told me that someone would follow up with me. Resolution does not occur from "Ghosting" a customer due to them not wanting to take ownership or accountability for their oopsy. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/10/2023

  July 10, 2023

  Dear Diante;

  FedEx Ground Shipment #************

  I received your rebuttal regarding BBB Case #********* and would like to discuss the matter further with you via phone. Please contact me via email at ************************************************* so that we can set up a time to speak. 

  Thank you 

  Hope I / ******************** / Ground Claims Department 

   

   

  Customer Answer

  Date: 07/16/2023

   
  Complaint: 20206974
  
  I am rejecting this response because:

  I still have not spoken with the FedEx representative that agreed to reach out to me. We seem to miss one another via phone & email. I am requesting more time for them to rectify this situation with me as I have made an abundance of attempts.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 07/17/2023

   
  I am rejecting this response because:
  
  I still have not spoken with the FedEx representative that agreed to reach out to me. We seem to miss one another via phone & email. I am requesting more time for them to rectify this situation with me as I have made an abundance of attempts.
  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/20/2023

  Dear Customer;

  Attempts have been made to reach you and there was no answer.

  I will reach out to you today around 12PM Eastern *** Zone.

  Thank you 

  Hope I / ******************** / *************************************************

   

   

   

  
  

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20206974
  
  I am rejecting this response because:

  I have spoken with a FedEx Representative to communicate my concerns regarding my claim. Unfortunately, FedEx database is experiencing an outage and my files are not accessible to review my case therefore, we are at a standstill until FedEx tech support can restore their claim Representatives database system.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The FedEx driver was delivering an envelope package weighing less than 1 pound to my address. There were construction safety cones placed at the entrance to the driveway for two reasons: 1. To intentionally keep all vehicles (except my fiance's and my vehicle) from driving on the newly asphalted driveway. 2. Since a FedEx truck a couple months prior drove a truck through my garage door causing over $25k worth of damage to my property, I was protecting my kids (who frequently play on the driveway) from the danger of a driver not paying attention. My rationale was if the driver could not avoid running into the house, he surely would have not seen a 2 year old child playing with his toys.All delivery drivers and visitors respected the cone barriers except for the FedEx driver. The FedEx driver decided to move the cones at his own discretion and drive on the driveway. My fiance's mother accepted the package at the door, and told the driver that he was not supposed to move the cones and drive on the driveway. He did not acknowledge her, walked away, and then proceeded to get into the truck and drive around the circle drive with one wheel driving off driving off the asphalt. This was the wheel that caused the damage as it drove back over the edge of the asphalt driveway leaving tread marks, cracking the edge and embedding stone into it. He did not put the cones back into place where they were before he moved them.I do not understand why he felt he had the authority to move the safety cones (ignoring the marked hazard) at his own discretion to drive a package less than 1 pound to the door. If he needed access to the driveway he could have asked permission to better understand the hazard, he could have walked around the driveway on the grass up to the porch, or he could have not delivered the package documenting any questions/concerns. All those would have been justifiable. His actions were not justifiable. This was another incident of a driver disrespecting my property and showing zero regard for my family's safety.Since making this claim, FedEx packages were placed by the main road on my neighbors property over 200ft from my house (and not visible from my house). This included expensive medical devices to be used at hospitals, as my fiance is a medical device sales representative. Also, one package, which contained a ~$15k computer for medical demonstrations was left at the entrance to my driveway over 100ft away from my house without any notification. This is another example of the carelessness of FedEx, and this time it felt like a retaliation from FedEx violating their own package delivery policies.FedEx's insurance company declined to pay for the damage stating insufficient evidence.The following evidence supports FedEX did indeed cause the damages to my property:1. There is a witness that provided the details of the driver's behavior and the path of the truck.2. There are pictures confirming the damage that show the tire prints on the edge along with the dirt prints of where the truck re-entered the driveway.3. The police report confirmed the damage.4. The estimate from the asphalt company (that installed the asphalt ~1week prior) confirmed the cost to do the repair for the damage.5. The only two other vehicles (besides this FedEx truck) that drove on the newly paved asphalt driveway were my family's vehicles, which did not cause the damage. All other vehicle drivers acknowledged the safety cones. Delivery drivers walked packages to the front porch to drop off.

  

  Business Response

  Date: 07/14/2023

  Please see attached letter. 

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20206685
  
  I am rejecting this response because: This is a copy of the letter FedEx's insurance company sent me and I originally attached to this complaint, which is unacceptable. It does not address the driver moving the construction safety cones (I placed to keep vehicles other than my own off the driveway), and then driving on my newly asphalted driveway. It also does not address the driver retaliating (after I filed a formal complaint to FedEx) by placing my packages on the side of the main road out of sight from my property. Lastly, it ignores the fact that I had a witness of the FedEx truck riding off the driveway and then back on. During one of my initial conversations the insurance company referenced a truck video that would be an important factor in the decision. I encouraged them to watch the video, because it would reinforce the FedEx driver's wrong doing. They will no longer discuss the video and say it is proprietary, and do not wish to show me. As a homeowner and a father of two young children, I am very concerned how this company is bullying my family, and completely disregarding my family's safety and disrespecting my property. I feel violated, and vulnerable given the size of the company and the flippant posture they are taking after damaging my property. I recently purchased a driveway gate I am going to attempt to install costing me thousands of dollars, because I do not know any other way to protect my family and my property. I have completely lost trust in this company, and I do not think they should be free to continue to treat their customers and American families in this manner. They should be held responsible for their actions just like any other individual or business.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/02/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you soon.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  

  

  Business Response

  Date: 08/09/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you soon.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two incidents with FedEx in the past few months, the first incident was 2/27/23 where the company delivered my package to the worse address and even uploaded a picture of the wrong address. I sent proof, and was informed it was still my fault. I never received my package. The second incident was 6/16/23 where again my package was never delivered and when I went to check the tracking it was delivered to a different address, with the picture uploaded. My address is the correct address on my packages, but the employees seem to just deliver them anywhere and have the audacity to upload a picture, where it is showing the incorrect location. I hate purchasing items through FedEx because this company constantly delivers the packages to the wrong location and when contacted make it seem like its our fault for their negligence, disrespect and inconvenience. Now I am out of money and my product.

  Customer Answer

  Date: 06/19/2023

  Here is the first tracking number 394995278710

  Here is the most recent one. Ive included both pictures and email correspondence with the company 

  

  Business Response

  Date: 06/27/2023

  Dear *****************************, 
  

  This is in response to your inquiry addressed to the Better Business Bureau.

  Our records indicate the shipment on tracking number ******************** was delivered June 16, 2023, at 3:05 p.m., and tracking number ************, was delivered on February 27, 2023 at 10:29. We are concerned to learn of your report that the shipment was not located at your address. Our local office has reached out to you via phone and email, to address these issues and wanted to assure you that it is their priority to resolve these issues.

  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.? 
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 19,2023 I have numerous large shipments due to be delivered by FedEx. Their website says it is possible to set up delivery appointments. I have signed up on their website and tried to set up appointments. The site does not give any clear directions about how to do this. I have therefore contacted them by phone. I was told each time there is no possibility at this time as only the label has been created. I need to contact them after the item was scanned into their system.But i have no way of knowing when that will happen. Once it is already being shipped I receive a text. So basically they are lying on the site. I have asked to speak with a supervisor only to be told there is no one at this time. The rep I spoke to only kept saying she is sorry but I cannot schedule a delivery appointment at this time.

  Customer Answer

  Date: 06/21/2023

  tracking number for delivery #************

  

  Business Response

  Date: 07/03/2023

  Dear *********************: 
  
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. 
  Your concerns was that you were not able to set up appointments for expected deliveries. Unfortunately, we can only set up appointments with the package being in hand. We have to have possession of the package.  
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  
  Respectfully, 
  FedEx 

• Initial Complaint

  Date:06/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to the *******, *************************** of FedEx, but I'd like corporate to investigate the issues. There is a problem every single time the *******, ** location is to deliver a package to my address. My packages are lost or not delivered every time FedEx is supposed to deliver. Most recently, I was expecting a delivery on Friday June, 16th; however, the package never arrived even though the driver claimed delivery attempts were made twice. I was home each day, and my cameras also show no delivered attempts. So, the driver lied, and customer support will not help me at all. I suppose I'm supposed to just write off the amount I paid for my package and simply move on with my life. FedEx is absolutely a terrible company with even worse customer service. I'm so tired of lost or undelivered packages! Might anyone help me?

  Customer Answer

  Date: 06/19/2023

  653061168218 is the tracking number. The message is the same daily, and the website claims the package will be delivered within a certain time frame, but it never shows up.

  

  Business Response

  Date: 07/06/2023

  Dear ***********************:

  Your report to the Better Business Bureau regarding tracking number ************ was received. 

  Our records indicate that your shipment was delivered at 2:05 PM on June 19th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Your concerns regarding your delivery experience have been brought to the attention of management and will be addressed internally. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

  Respectfully,

  FedEx

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i shipped a package using their services and even tho it was packed well it arrived completely destroyed careless handling and crushing the box broke the item. they offer no insurance so they just break things with no consequences . i would like my shipping cost back since they did not provide safe delivery

  Customer Answer

  Date: 06/26/2023

  here is the tracking information 

  

  Business Response

  Date: 07/03/2023

  July 2, 2023

  Dear ******;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been forwarded to ******************** for review. 

  Based off our records your claim was received on June 29, 2023, and the payment was made today July 2, 2023.  The payment is being sent via **** in the amount of $52.95.

  On behalf of management, I apologize for the loss/damage sustained to the shipment and hope that this payment will help to restore your faith in FedEx. 

  Thank you

  Hope I / ******************** / FedEx Ground Claims / *************************************************

   

   

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive two packages shipped by fedex in last week.The tracking number is ************ and ************. It shows Fedex delivered these two packages but I did not receive them.

  

  Business Response

  Date: 06/21/2023

  Dear ***********************,
  

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Your concerns that delivery information was recorded for the shipment at your parcel box, although it was delivered to your neighbor's parcel box, have been brought to the attention of local management responsible for our FedEx Ground operations in your area.  This will be addressed internally with the drivers serving your area. 
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  

  FedEx 

• Initial Complaint

  Date:06/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fedex Account number is ***********. My company's name is Historic Autographs. I have been trying to get a hold of someone at Fedex but have been unable to. Since 1/1/23 there have been $1072.70 in unauthorized charges on my invoices for Direct Signature charges. I did not request this service. When I go into the site to see what is going on, it does not even allow me to select this option. I am seeking a refund of the $1072.70 in unauthorized direct signature charges as well as a late fee of $305.27. I also need this option turned off and any future charges refunded. Please contact me ASAP. Thank you.

  

  Business Response

  Date: 07/03/2023

  From the BUSINESS:

  Sent 7/3/2023 1:09:04 PM

  RESEARCH IN PROGRESS 

  From the BUSINESS:

  Sent 7/12/2023 10:26:49 AM

  Dear *************************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A FedEx Sales Representative has reached out to you to address your concerns regarding FedEx account number *********** for Historic Autographs.
  
  As a goodwill gesture a credit for $1,377.97 was applied on July 12, 2023.

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,

  
  FedEx

  

  Business Response

  Date: 07/12/2023

  Dear *************************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A FedEx Sales Representative has reached out to you to address your concerns regarding FedEx account number *********** for Historic Autographs.
  
  As a goodwill gesture a credit for $1,377.97 was applied on July 12, 2023.

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:06/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was delivered to wrong address. They took a picture of it delivered and its not my house. A random guy on messenger text me and its at his home. I gave fed ex the information and fed ex said they would pick it up and bring it to me. They closed the case saying its been delivered and told me to contact the seller.

  

  Business Response

  Date: 06/30/2023

  Dear *************************:
  
  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Please call me at ************************ for assistance.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx