Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,423 total complaints in the last 3 years.
- 5,026 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold an item on **** and purchased FedEx shipping from their site as a part of the transaction. The kitten was valued at $270 plus a $35 seller fee. The item was delivered by the buyer completely destroyed even though it was packaged with plenty of packing material. Fedex only refunded $100 even though all the invoices and proof were submitted. I am have spent over a month trying to resolve this and neither **** or FedEx will fix it.
Business Response
Date: 09/12/2022
Dear:
This is in response to your inquiry addressed to the Better Business Bureau.The appropriate management has been notified of your concerns regarding the tracking number 27614183486.
Our records indicate a proof of delivery on August 6, 2022, at 11:00 a.m. A claim was opened, due to concealed
damaged, and paid for the maximum limit of liability of which is $100 + shipping due to no declared value when
shipped. Your claim was escalated for reconsideration of payment amount however the decision was maintained.
Per Ground Executive Claims team: value not declared on shipment. **** allows declared value added under
additional liability coverages. The photos provided appear to not be sufficient enough to protect items in transit.
Also, a voice message was left on August 31, 2022, with same details of decision.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/12/2022
Complaint: 18010602
I am rejecting this response because:I did not see a response to the complaint and did not want to accept without understanding the response clearly.
Sincerely,
*****************************Customer Answer
Date: 09/18/2022
Complaint: 18010602
I am rejecting this response because:When I purchased three shipping through ebays selling process I was not given the option to add the value of the contents, presumably because it is stated in the listing/invoice.
I have submitted all documents and evidence including the **** invoice.... **** refuses to do any thing to rectify the situation. Both point the finger at the other... With no further progress.
I have had to pay over $300 for my distroyed goods, fees, and shipping.. minus the $100 credit I received from FedEx. Unacceptable.
I did receive the supervisors message and have tried calling back repeatedly to no avail.
**** and fedex work together.... To sell services.... But not to rectify a problem?
I will be attempting to contact them again as well and look forward to this being resolved.
Sincerely,
*****************************Business Response
Date: 09/22/2022
Dear: ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the tracking number 276141843486.
Our records indicate a proof of delivery on August 6, 2022, at 11:00 a.m. A claim was opened, due to concealed
damaged, and paid for the maximum limit of liability of which is $100 + shipping due to no declared value when
shipped. Your claim was escalated for reconsideration of payment amount however the decision was maintained.
Per Ground Executive Claims team and there will be no exceptions.*It is recommended that when shipping any item valued over $100 that declared value is noted and paid for to have additional coverage.
Also, a voice message was left on August 31, 2022, with same details of decision.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/24/2022
Complaint: 18010602
I am rejecting this response because:The shipping label was purchased via **** and did not ask for a content value or offer extra insurance. I would assume it is because the item value is listed on the invoice/transaction.
Sincerely,
*****************************Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a very important package that needs to arrive on time. The tracking number is ************. The package was picked up on August 26 and the initial expected delivery date is September 1, but now it says delivery date pending, and the status has been stuck at in transit, departed FedEx Location, ********** since August 31. I have been calling FedEx everyday since September 1. Every time the agent would tell me a different story: the package was lost, the package is on the plane to the final destination, the package is still in *****, the package has arrived at the airport of final destination. This is a very important and time sensitive package so I cannot afford losing it. I need FedEx to find my package and deliver it to me as soon as possible.Business Response
Date: 09/14/2022
Dear *********************:
Your report to the Better Business Bureau regarding tracking number 277263336462 was received.We understand your concerns regarding the delay in transporting and processing clearance with *** for this package, and deeply regret the difficulties you encountered. Our records indicate your package was rerouted on tracking number 777923658501 and delivered at 9:26 a.m. on September 14, 2022.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/15/2022
Complaint: 18010383
I am rejecting this response because: The transportation is fedex express but ended up taking 3 times the promised delivery time. I would like a full refund of the shipping cost.
Sincerely,
*********************Business Response
Date: 09/22/2022
Dear *********************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit was processed on September 22, 2022 to the billed account for FedEx tracking number number 277263336462.
For any additional information, please contact the shipper.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My tracking number is ************ and my claim number is C-********. I placed an order from ******************, and I was told it was shipped on 5/30/22 and delivered on 6/6/22. The package has no signature required and it is showing delivered. However, I never received my package that I purchased in the amount of $654.31. I have contacted ********************* multiple times along with FedEx to re-open the claim because I still to this day despite what the previous claim stated delivered. I do not have my package. After speaking with FedEx, I was told that they could not re-opened it unless the shipper re-opens the claim on my behalf. I immediately contacted ****************** and they stated because the first claim decision stated the items were delivered, they are having a hard time re-opening the claim again. I was told by a supervisor at ****************** that for me to be fully refunded the $654.31. FedEx would have to re-open and approve the claim then payment will be sent to me. This is totally unacceptable! This has been going on for months now and I have been extremely patience, but I still do not have my refund for a package that I did not receive. ****************** stated that no signature is required for the package, but when I went to track the package looks like it was signed by someone named ********. I have never heard of this person in my life because I am in a building and no one signs my packages on my behalf. Can you please have this claim opened again and approved so that I can receive my $654.31? I am livid that I have escalate this situation to the BBB to get resolved.Business Response
Date: 09/19/2022
Dear ***********************
This is in response to your inquiry, addressed to the Better Business Bureau, regarding the shipment traveling on package tracking number 273863111832.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExInitial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding a FedEx package that was picked up by a worker on June 7th at 4:10pm at Courtyard by Marriott Washington ** Hotel ************************** **************************. This package contained items that were accidentally left in the hotel that were to be shipped to my home. FedEx claimed that they did not receive the package, but I have footage from the hotel of the worker picking up this package and the hotel account number for **********************************. I made contact numerous times over months to get this issue resoled including following protocols and making numerous complaints none of which were resolved by the company. They have made no effort to resolve this issue or refund me for the items that their worker lost. It has been months and I have received no updates on this issue. I have attached to this complaint screenshots of the footage of the FedEx worker picking up this package from the hotel. The package tracking number was Tracking number ************ including 2 of the numerous complaint case number that I filed. Case number c-******** and Case number new C-********. Even if nothing can be done about the items that were lost, I want to make this issue of poor customer service and business practices known as other customers may have issues with these poor practices as well.Business Response
Date: 09/27/2022
Hello FedEx Customer,
FedEx values your business.Thank you for bringing this concern to our attention. It has been noted and recorded.
Unfortunately, upon completing our investigation, we must respectfully decline your claim.
Under the terms and conditions governing this shipment, FedEx does not accept liability for those items or conditions specifically listed in the "Liabilities Not Assumed"section of the FedEx Service Guide. Please review this section for a complete listing.
If you have any questions,please consult our https://www.fedex.com/en-us/customer-support/claims.html resources for support.
Sincerely,
FedExCustomer Answer
Date: 09/27/2022
Complaint: 18010198
I am rejecting this response because:I am filing a complaint regarding a FedEx package that was picked up by a worker on June 7th at 4:10pm at *********************************** Hotel ************************** **************************. This package contained items that were accidentally left in the hotel that were to be shipped to my home. FedEx claimed that they did not receive the package, but I have footage from the hotel of the worker picking up this package and the hotel account number for **********************************. I made contact numerous times over months to get this issue resoled including following protocols and making numerous complaints none of which were resolved by the company. They have made no effort to resolve this issue or refund me for the items that their worker lost. It has been months and I have received no updates on this issue. I have attached to this complaint screenshots of the footage of the FedEx worker picking up this package from the hotel. The package tracking number was Tracking number ************ including 2 of the numerous complaint case number that I filed. Case number c-******** and Case number new C-********. Even if nothing can be done about the items that were lost, I want to make this issue of poor customer service and business practices known as other customers may have issues with these poor practices as well.
The Fedex worker is seen on screenshots of camera footage the hotel sent to me of the worker picking up these packages from the hotel at the time of the scheduled package pickup. The company is attempting to avoid liability for packages its worker is on camera picking up. The hotel completed the waiver form and all other procedures were followed. This just emphasizes the poor customer service and business practices by the company.
Sincerely,
*************************Business Response
Date: 10/11/2022
Hello,
We have reviewed the claim request on the tracking number ************ for a third time.
Our records do not indicate that this package was ever tendered to FedEx for shipping. Nor did we bill for the shipment. FedEx does not have an account number ********* in our system.
Sincerely,
FedExCustomer Answer
Date: 10/12/2022
Complaint: 18010198
I am rejecting this response because:As stated in the previous complaint and numerous complaints others about customer service when this incident occurred, this package was not in the system due to the worker in screenshots of camera footage sent from *********************************************************** on June 7th at 4:10pm picking this package up and not scanning it in. This worker is seen in these photos with a FedEx uniform on picking this package up and not properly scanning it in. As a result, the package that was initially billed for was then cancelled although my package was already picked up by FedEx and lost. The account number given to me was from hotel management by *********;********* at ***********************************************************. I have spoken to numerous representatives and attempted to file complaints with this company, none of whom ever indicated that the hotel had given incorrect account numbers. This information continues to be conflicting as this is the second time, I have given the company 5 business days to find this package. This includes one attempt when this tracking number was still pending in the system and recently when they again concluded they could not find the package. The information I have received from numerous company representatives since the start of this incident months ago continues to be conflicting, disorganized, and overlooking the details noted previously within several complaints to resolve this issue indicating poor business and hiring practices.
Sincerely,
AleighaCustomer Answer
Date: 10/24/2022
Complaint: 18010198
Date Sent: 10/12/2022 4:34:40 AM
Complaint: 18010198
I am rejecting this response because:As stated in the previous complaint and numerous complaints others about customer service when this incident occurred, this package was not in the system due to the worker in screenshots of camera footage sent from *********************************************************** on June 7th at 4:10pm picking this package up and not scanning it in. This worker is seen in these photos with a FedEx uniform on picking this package up and not properly scanning it in. As a result, the package that was initially billed for was then cancelled although my package was already picked up by FedEx and lost. The account number given to me was from hotel management by *********;********* at ***********************************************************. I have spoken to numerous representatives and attempted to file complaints with this company, none of whom ever indicated that the hotel had given incorrect account numbers. This information continues to be conflicting as this is the second time, I have given the company 5 business days to find this package. This includes one attempt when this tracking number was still pending in the system and recently when they again concluded they could not find the package. The information I have received from numerous company representatives since the start of this incident months ago continues to be conflicting, disorganized, and overlooking the details noted previously within several complaints to resolve this issue indicating poor business and hiring practices.
Sincerely,
AleighaBusiness Response
Date: 11/25/2022
Dear *************************:
FedEx values your business. Thank you for bringing this concern to our attention. It has been noted and recorded.
Unfortunately, upon completing our investigation, we must respectfully decline your claim. There are no scans to support this shipment was tendered to FedEx.
Under the terms and conditions governing this shipment, FedEx does not accept liability for those items or conditions specifically listed in the "Liabilities Not Assumed" section of the FedEx Service Guide. Please review this section for a complete listing.
If you have any questions, please consult our https://www.fedex.com/en-us/customer-support/claims.html resources for support.
Sincerely,
FedExInitial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we have garbage trucks, delivery drivers from **** etc. as well as various work trucks that come into our neighborhood to do work, to deliver packages, etc. however FedEx refuses to deliver on several occasions not just my packages but my neighbors to the front door of Our homes. Instead they have tossed the packages on a street side that isnt even our address. Leading to confusion, complaints, and destruction of property. We have tried to resolve this with FedEx driver and have yet to see a solution.Business Response
Date: 09/20/2022
Dear *********,
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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