Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

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  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a business owner client of Fedex. On 7/7/2023 at 222pm Fedex picked up a package on a label I created myself from *******, ** for delivery to *******, **. As of 7/10/2023 1pm it has been sitting in their ******, ** office. No updates using the tracking number I have. I have called Fedex multiple times, but no one calls me back. I have also been calling their ****** facility and the latest I was told was that they issued the package a new tracking number and sent it somewhere but they dont have a new tracking number and they cant tell me where it is going to. is this package lost forever? how can fedex change a tracking number and not keep it? furthermore, why am I not being called back? it is already 10 days late. please could someone get back to me ASAP

  

  Business Response

  Date: 08/09/2023

  Dear *******************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx
  
  

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20345034
  
  I am rejecting this response because: it says its still being researched so this case should remain active. I would also appreciate an estimate of how long it will take my issue to be resolved
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/21/2023

  August 21, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been reviewed by Ground Claims Executive Managment.

  This shipment is not showing as still being in our possession and due to the shipment showing that it had multiple barcodes FedEx would is not liable.  

  On behalf of FedEx Management, I apologize and assure you that this matter has been taken seriously.  

  If you still have questions, please contact me directly via email at ************************************************* 

  Thank you

  Hope I / ******************** / FedEx Ground Claims Department 

   

  

  Business Response

  Date: 08/24/2023

  August 21, 2023
  
  Dear Customer;
  
  FedEx Ground Shipment #************
  
  Your BBB Case #******** has been reviewed by Ground Claims Executive Managment.
  
  This shipment is not showing as still being in our possession and due to the shipment showing that it had multiple barcodes FedEx would is not liable.  
  
  On behalf of FedEx Management, I apologize and assure you that this matter has been taken seriously.  
  
  If you still have questions, please contact me directly via email at ************************************************* 
  
  Thank you
  
  Hope I / ******************** / FedEx Ground Claims Department 
  
   

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20345034
  
  I am rejecting this response because:

   

  Our package get scanned into the Fedex Ground facility with a tracking number of 772672141030 on 07/07/2023.. on 07/10/2023 they have shipping exception and thats when we contacted FEDEX . At which point they initially told us that the package had too many labels and was shipped back to the sender. When we asked about why is not scanned out of the facility is when they started giving us different stories and hence we opened a case with BBB.
  
  At the same time we opened a claim with FEDEX which got rejected immediately.
  ***** (no surname at fedex tel ***********************) who was handling BBB claim told us that the internal investigation still going on and a separate investigation and claim is still going on even though our initial claim was rejected.
  
  On a recorded line they initially claimed that there were to many labels on the package and they shipped it back to the sender. Then they changed their story to we created a new label and shipped it back to the sender then they said we shipped it back with *** Express .. when we asked for the new label they created, and asked for the tracking number, they told us they dont have it in other words our package has left the Fedex ****** ** facility without a scan and no tracking number.
  
  We contacted the *** office of FEDEX.. we spoke to a person called ****** (again no surname as they refuse to give it). She came back to us after 2 days and told us that the package was sent back to the sender with another label. And when we asked for the tracking number, we got the same answer.. we dont have it 
  
  A day later we contacted the FEDEX *** office one more time.. this time we talk to **** (no surname), who told us that she works for the *** department and that she deals with multiple FEDEX locations for issues like this and that she will call the facility in ****** ** and find out. A day later she called us back and told us that they can see the package on the conveyor belt when it gets into the facility in ****** **, but they cant see it leaving. She was kind enough to give us a name at that facility who would help us, **************************** 
  
  We contacted *************************** and he said he will help us. After a few days, *************************** of Fedex Ground ****** **, told ** that they done a full facility search and the package is definitely NOT in the facility. When we questioned him regarding how a package can leave the facility without a scan he said he needs a few more days to investigate. We also asked him about FEDEX telling us that the package was shipped to *** Express with the *** Express label, he said thats not possible. He told us that the package is most likely at another FEDEX facility and that facility doesnt know what to do with it. Later on he told us that one of the employees remembers the package, and remembers creating a label for it. When we asked for the tracking number, he told us its not in the system and that he identified the person who created this label, and he will look into his computer on the day of this happening and trace all the labels he created and narrow it donw to ours.
  
  While we are still expecting an answer from *************************** on his investigation at the facility, we received FEDEX closing BBB case claiming that the package is not with them and that its not their responsibility.
  
  As evidenced above, on numerous recorded line telephone conversations, the package left the FEDEX facility with another label that they created which is not in the system. We reject their explation to our case furiously and demand further explanation and demand answers from the local investigation that *************************** of ****** ** is conducting.
  
  The case is simple, the tracking number 772672141030 gets scanned into Fedex Ground ****** ** facility, and vanishes without a scan out of that facility. We demand FEDEX to explain how a package is leaving their facility without a scan and furthermore demand BBB to further investigation into FEDEX
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/25/2023

  See the attached document.

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20345034
  
  I am rejecting this response because: 
  

  Our package get scanned into the Fedex Ground facility with a tracking number of ************ on 07/07/2023.. on 07/10/2023 they have shipping exception and thats when we contacted FEDEX . At which point they initially told us that the package had too many labels and was shipped back to the sender. When we asked about why is not scanned out of the facility is when they started giving us different stories and hence we opened a case with BBB.
  
  At the same time we opened a claim with FEDEX which got rejected immediately.
  ***** (no surname at fedex tel ***********************) who was handling BBB claim told us that the internal investigation still going on and a separate investigation and claim is still going on even though our initial claim was rejected.
  
  On a recorded line they initially claimed that there were to many labels on the package and they shipped it back to the sender. Then they changed their story to we created a new label and shipped it back to the sender then they said we shipped it back with *** Express .. when we asked for the new label they created, and asked for the tracking number, they told us they dont have it in other words our package has left the Fedex ****** ** facility without a scan and no tracking number.
  
  We contacted the *** office of FEDEX.. we spoke to a person called ****** (again no surname as they refuse to give it). She came back to us after 2 days and told us that the package was sent back to the sender with another label. And when we asked for the tracking number, we got the same answer.. we dont have it 
  
  A day later we contacted the FEDEX *** office one more time.. this time we talk to **** (no surname), who told us that she works for the *** department and that she deals with multiple FEDEX locations for issues like this and that she will call the facility in ****** ** and find out. A day later she called us back and told us that they can see the package on the conveyor belt when it gets into the facility in ****** **, but they cant see it leaving. She was kind enough to give us a name at that facility who would help us, **************************** 
  
  We contacted *************************** and he said he will help us. After a few days, *************************** of Fedex Ground ****** **, told ** that they done a full facility search and the package is definitely NOT in the facility. When we questioned him regarding how a package can leave the facility without a scan he said he needs a few more days to investigate. We also asked him about FEDEX telling us that the package was shipped to *** Express with the *** Express label, he said thats not possible. He told us that the package is most likely at another FEDEX facility and that facility doesnt know what to do with it. Later on he told us that one of the employees remembers the package, and remembers creating a label for it. When we asked for the tracking number, he told us its not in the system and that he identified the person who created this label, and he will look into his computer on the day of this happening and trace all the labels he created and narrow it donw to ours.
  
  While we are still expecting an answer from *************************** on his investigation at the facility, we received FEDEX closing BBB case claiming that the package is not with them and that its not their responsibility.
  
  As evidenced above, on numerous recorded line telephone conversations, the package left the FEDEX facility with another label that they created which is not in the system. We reject their explation to our case furiously and demand further explanation and demand answers from the local investigation that *************************** of ****** ** is conducting.
  
  The case is simple, the tracking number ************ gets scanned into Fedex Ground ****** ** facility, and vanishes without a scan out of that facility. We demand FEDEX to explain how a package is leaving their facility without a scan and furthermore demand BBB to further investigation into FEDEX
  
  Sincerely,
  
  *******************
  
  

  

  Business Response

  Date: 09/01/2023

  Dear *******************:
  
  This is in follow-up to your inquiry addressed to the Better Business Bureau regarding the shipment originating from RMT Logistics of *******, **.
  
  Tracking data reflects that the shipment traveling on package tracking number ************ was scanned into our system on Friday, July 7, 2023, and our FedEx Ground service was requested.  Comments were entered on Monday, July 10, to reflect that the shipment was not transported from our ******, ** station because it had multiple shipping labels.  Although this has been thoroughly reviewed by management and security personnel responsible for our ****** operations, unfortunately, we are unable to provide additional information regarding the location of your shipment.  A claim was filed and settled with you according to the terms and conditions in our Service Guide.
  
  We deeply regret any inconvenience you have encountered.  Your business with FedEx is greatly appreciated, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid extra money to ship a time-sensitive package through FedEx's *************************** The item was scheduled to be delivered on Monday, 7/10. As I tracked the package throughout the day, the FedEx system said that it was in ******* and out for delivery by noon. The package was never delivered and the status changed to "pending" at the end of the day. The status remained as pending for 3 days while I called to try to find the package. FedEx opened a case because they believed the package to be lost by the FedEx facility or the delivery driver. Finally, the package was found and I was able to retrieve it on Thursday, 7/13. When I submitted a request for a refund of the Priority Overnight fees since the company did not meet its delivery guarantee due to negligence, I was told that I cannot receive a refund since the delivery issue was due to weather delays in *******. This is inaccurate because the package was already in *******. You can see from the tracking (attached) that it was at FedEx Onsite in ******* for multiple days but unavailable for pick up. The customer service agent I spoke with today, 7/19 (*******) confirmed that she also saw that it was in ******* on the date it was to be delivered but maintained that the weather/thunderstorms in ******* was the reason for the denial of my refund. ******* refused to allow me to speak with a supervisor or anyone else at the company about this issue to better understand how weather in one state impacted a package already in a different state. I believe that FedEx is refusing to refund me in violation of its own stated policies

  Customer Answer

  Date: 07/20/2023

  FedEx just called me about this complaint and it was very inappropriate. They keep changing their story and lying about what happened with this package. They claim that the package was delivered as requested on Monday, 7/10, but as you can see from the tracking that I already provided, it was not. It was not available for pickup until that Thursday, 7/13. I contacted FedEx on Tuesday, 7/11 and I was told that the package was lost and a case was opened (C114327228). I called again on Wednesday, 7/12 and FedEx again repeated that the package was lost and another case was opened (C-114787141). I would like the Better Business Bureau to investigate this further as FedEx did not fulfill its obligations and it was not due to weather.

  Customer Answer

  Date: 07/20/2023

  I found a text message that I sent on Tuesday, 7/11 that proves that as of that day (the day after the guaranteed delivery date), FedEx was NOT showing that the package was delivered. They showed it as "Pending" with no details. The additional details added to the tracking occurred after the fact, further proving FedEx's corrupt business practices.

  

  Business Response

  Date: 07/20/2023

  Dear: *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number 772579766970.
  Our records indicate this shipment was delivered to the Walgreen at ********************************************************************* per your request on July 10, 2023 @ 10:30 AM.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment with that location. Also, your concerns regarding issues with Customer Service have been brought to the attention of management.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20344613
  
  I am rejecting this response because: The response from FedEx again does not reflect reality. Putting aside that the company originally acknowledged on 7/19 that the package was delivered late but claimed that it was due to weather (which has now been shown to be a falsehood), attached is a screenshot that was taken on Tuesday,7/11 (the date the screenshot was taken is included in the picture). This screenshot is of FedExs own company website and clearly shows that my package was still showing as "In Transit" the day after it was supposedly delivered. You can see that the latest status (an arrow is pointing at it in purple) was that it was In Transit with the delivery date Pending.

  
  Despite this, I still called both the FedEx facility and FedExs customer service line to confirm whether the package was received and both FedEx agents said that it was not. To that end, FedEx opened a case due to their inability to find the package on 7/11 (C114327228). The following day, Wednesday,7/12, I called both the FedEx facility and FedExs customer service line and received the same answer. Once again, FedEx opened a new case (C114787141)on 7/12 because they had no record of the package being delivered.

  
  The fact that FedEx was able to retroactively change the tracking does not change the facts. The screenshot from 7/11 had no record of any scan/event on 7/10 at 10:30 am, otherwise the purple current status arrow would be pointed at that record/event. Even today,7/20, on the FedEx company website, it clearly shows that the package was marked as In Transit and Out For Delivery from 7/10 at 7:11 am until 7/13 at 8:12 am (another screenshot attached). In fact, the difference between what is on the website now and what was on the website at the time of this incident is proof of the companys deception and corrupt business practices. Fortunately, the screenshot shows exactly the status on 7/11 (again, the day after guaranteed delivery date). The cases that were opened by the company on 7/11 and 7/12 in order to investigate the location of the package should serve as further proof. Both FedEx, its employees, and registered agents at the FedEx on site location confirmed that the package was missing on both 7/11 and 7/12.

  
  I understand that FedEx would prefer not to honor its commitments to its customers in order to bolster its bottom line, but it is inappropriate to attempt to change facts and rewrite history in service of that goal.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/03/2023

  Dear **************:
  
  This is in response to your rejection addressed to the Better Business Bureau.
  We regret any misunderstanding regarding the expectation of when your package ************ would be available for pick up.
  
  The package was requested as hold on the evening it was picked up on the July 7,2023 and was rerouted to the location specified by you.
  
  The commit for the package was July 10,2023 by 12:00 and FedEx delivered to the ********* on that day at 10:30 AM. While I do apologize for them not making it available for you at that time does not warrant credit.
  
  On behalf of FedEx, we extend our apologies for any inconvenience you have encountered. Your business is very important to us, and we will continue in the efforts to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20344613
  
  I am rejecting this response because I have provided more than sufficient documentation of my case and how FedEx did not fulfill its contractual obligations in regards to delivery of my shipment. The responses from the business (which directly contradict both reality and the proof from FedEx's own systems) suggest that the documentation has not been reviewed and that my complaint was not read nor understood in full. FedEx should be held liable not only for the actions of its registered agents and employees but also for misrepresenting what happened in my case in these responses.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx Corporation:Since 2015, I have made numerous communications with FedEx managers. I have notified them that their drivers have consistently left packages either in the rain, in front of my garage or next to the trash can instead of leaving them under cover by my front porch. My wife backed over one packed that was placed in front of the garage. A replacement is still not available as that item was the last in the ***. I was advised by your managers that their delivery system had been updated to alert all drivers to deliver packages to the covered porch. This still has not resolved the problem. On July 8, 2023, *****, your driver delivered a package at the garage (Tr#************) . When I inquired why he did not follow the instructions in the system, he said he was new to the route. How is this relevant to how he delivers packages? I advised *****, I would be making a complaint. On July 10, 2023, I spoke to *********************. He delivered the second part of the packaged that was not delivered with the first package. ************ took my complaint and advised me to contact him if there were future problems.

  

  Business Response

  Date: 08/01/2023

  Dear ***********************************
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of two shipments traveling on package tracking numbers 780790167100 and 780790165655.  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
  
  

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was to be delivered by FedEx on 7/17/23, days they attempted to deliver. Package was then supposedly delivered on 7/18/23. And signed by *************. I have Cameras on the premises that show FedEx never came neither days. The package was a $500 Bulova watch, small enough to be concealed by a FedEx worker. I believe this is the case and I have contacted FedEx which have provided zero resolution towards my lost on their behalf.

  

  Business Response

  Date: 08/02/2023

  Dear  ***************************
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
   
  Our records indicate your package was returned to the shipper on tracking number ************ and delivered back to the shipper on July 20, 2023 at 9:35 a.m. 
   
  We regret any inconvenience you experienced as a result of this situation. 
   
   
  FedEx 

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This carrier falsely claimed they completed the service I paid for by claiming that a package was delivered when I have video evidence showing that this is not true. The company refuses to take responsibility that they have charged me for services not rendered.

  

  Business Response

  Date: 07/31/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 12:07 p.m. on June 27, 2023.  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  If the shipment has not been located, you can initiate a claim for this shipment.For more information, please refer to: *******************************************************************************.

  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order and the order was delivered to the wrong address. Picture uploaded by FedEx driver clearly shows the house doorsteps and that is NOT my residence. FedEx Tracking #************.I contacted the Merchant (*******************) and they informed me (via email) that FedEx has provided them with delivery confirmation and that they were unable to provide a refund or replacement. I then contacted FedEx and inquired about what happen. They then told me a different story. That the Shipper (*******************) has to file a claim, then they changed their note to that I need to to file the claim, I explained to ***** (FedEx Customer Service Representative with their ******************* that why would I file a claim on behalf of ******************* is it is the shipper who is going to get the check, he told me that I NEED to obtain a waiver from the shipper (*******************) to have the refund check issued to me instead. WHY DO I HAVE TO GOT THROUGH ALL THIS AND INSTEAD THE ORIGINAL CLAIM WAS HONORED TO THE MERCHANT (*******************) FROM THE BEGINNING SO I CAN GET MY ORDER REFUNDED OR REPLACED? I had no business with FedEx my transaction was with ******************* why do I have to jump though hoops to get what I paid for?

  Customer Answer

  Date: 07/18/2023

  I added the FedEx tracking number to my original complaint. There is a screenshot showing the info. 

  
  Here it is anyways:

  FedEx Tracking No. 630027036739. 
  

  Thank you, 

  

  Business Response

  Date: 07/21/2023

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  After further research, our records indicate your package was delivered at 12:31 p.m. on June 28, 2023.  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 07/21/2023

  FedEx just contacted me today asking about the picture of where the package was left. 
  As per my conversation with the lady that contacted me, I am also including my conversation from that same delivery date 06/28 when I asked a neighbor that lives at *************** If she had received my package. 
  More than once FedEx has left a package that belongs to me at her address. 
  My address is ***************, but more than once my packages have been left at *************** 

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20339536
  
  I am rejecting this response because:
  I added a picture of where the package was left.

  Like I stated from the beginning that IS NOT my house.

  For your convenience I also added 4 additional pictures of packages left at my actual house, and as you can see, the lost package IT IS NOT my house. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** shipped a replacement credit card to us because of a fraudulent charge. It was sent over night to be delivered on July 17. It was out for delivery until it suddenly said it was delayed. We later got a message that an attempt was made at 8:55 pm to deliver it but there was no one to sign, even though we were home all day and night and, according to ***********, there is no signature required. Today, we called and were told it was out for delivery again. It still has not been delivered. When we call customer service now we cannot be connected to a representative, only the automated service. We want to know where our package is and why we cannot get answers from Fedex. This is a time sensitive item so we need it ASAP.We are frustrated with and tired of Fedex, especially since this is a continuing problem.

  

  Business Response

  Date: 07/28/2023

  Dear *******************************:  
  
  This is in response to your inquiring addressed to the Better Business Bureau.

  Our records indicate tracking number 684035274880 was delivered at 5:20 p.m. on July 18, 2023.
  
  Your concerns regarding your experiences with FedEx have been noted.  The appropriate management have been notified and are researching your concerns. We value this feedback for process improvements and thank you for bringing it to our attention.   
  
  We hope that we will have future opportunities to serve you more favorably.       
  
  Respectfully,    
  
  FedEx   

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped boxes with FedEx on 6/19/2023. The contents of one of the boxes was completely broken and the box was visibly damaged during shipping. Another one of the 5 boxes was lost and never delivered. All of the shipments were insured for their value and claims were filed. Fedex still has not been able to find a resolution for the matter. I cannot get an answer from the company and their staff is not equipped to answer any of my questions when I call for help. Claim ID's ***********************

  

  Business Response

  Date: 07/20/2023

  Dear Customer;

  Your claims are under investigation and once the investigation is completed you will be notified of the final decision.

  Please allow us a few more days to finish processing your claims accordingly.

  Thank you 

  Hope I / FedEx Ground ***************** / ******************** / CargoClaims.Support-90 @fedex.com

   

   

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20338467
  
  I am rejecting this response because: This what I have been told for the past weeks. These items were shipped on 6/19, claims were filed 6/27 and 7/03. It shouldn't take this long to review a claim.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/26/2023

  FedEx continues to mishandle the situation. I call daily, and each day I receive a different reason why they are still reviewing the claim. I have provided all the required information and still cannot get a clear answer from the company. 

  

  Business Response

  Date: 08/02/2023

  Dear Customer;

  Our records indicate that Ground Shipment #************ was processed for payment and Ground Shipment #*********** is still requiring additional documentation. 

  Once the Dlaim Agent receives the additional paperwork the claim will be processed adoringly. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims Department 

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20338467
  
  I am rejecting this response because:

  I provided all required documentation over ******************************************* misplaced all documentation again and again. Photos, invoice and all other documents have been uploaded numerous times, as well as emailed to the provided email. I was told by one manager FedEx is asking to re-weigh the package after it was weighed and labeled at a FedEx store when the labels are purchased. 

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20338467
  
  I am rejecting this response because: I provided all required documentation over ******************************************* misplaced all documentation again and again. Photos, invoice and all other documents have been uploaded numerous times, as well as emailed to the provided email. I was told by one manager FedEx is asking to re-weigh the package after it was weighed and labeled at a FedEx store when the labels are purchased. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/04/2023

  August 4, 2023

  Dear Customer;

  FedEx Ground Shipment #************ was processed for payment on 7/28/23 in the amount of $1,031.85 and was mailed to you via USPS. 

  FedEx Ground Shipment #************ is in the final stage of processing and should be finalized by Monday August 7th.

  Thank you

  Hope I / ******************** / Ground Claims Department 

   

  

  Business Response

  Date: 08/08/2023

  Good afternoon,

  The claim on tracking number ************ has been paid in the amount of $1210.00 plus shipping cost of $38.68 for a total of $1248.68. You should receive the check within the next **** business days via US Mail. 

  Sincerely,

  **************** | ******************** | FedEx

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint before, your complaint office attempted to help however, they have my tracking numbers but do not know where my boxes are!!!!! they point the blame back and for with Amazon as to where my boxes are or the about the tracking numbers. This has been going on since March and they want me to do their jobs by trying to call around to look for these boxes. I was told that they saw the tracking numbers in their systems but can't find them. UGH!!!! I work for ************** of ************** and I WILL be filing a claim their too.

  

  Business Response

  Date: 07/21/2023

  Dear ************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipments.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20338174
  
  I am rejecting this response because:
  Those packages were picked up from FedEx and I am not receiving my refund because you all lost, misplaced or whatever my packages.  
  By me working for the ********** of ************** I have started a complaint with them also. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shorts from a well known company. On July 14th Fedex said they delivered my package at 3:26pm. They didnt deliver my package at all. I was home, check all around my house, my neighbors and my camera. Fedex is taking forever to resolve this and it is time sensitive for me. I want to be reimbursed for the product value in which they lost which would be $123

  

  Business Response

  Date: 07/24/2023

  Dear : Mr. ********************************* style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 16.25px;">
  Your report to the Better Business Bureau regarding tracking number *************** was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.
  
  We certainly regret any inconvenience you have encountered. After further research, our records indicate your package was delivered 7-14-2023 at 3:26 PM. Since the shipment has not been located. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. You have advised that you have contacted the shipper and they will be refunding your money.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,
  
  FedEx