Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent out a package (************) at a FEDEX retail store on March 14, 2023. This package scheduled delivery date was for March 16, 2023. The package did not get delivered on the 16th, tracking number website showed ***********, FEDEX facility. That evening status changed to delay (Operational Delay) even when the package was at the facility before **** AM. This allowed plenty of time for package to go onto a delivery truck. The 17th resulted with the same outcome, did not get delivered and tracking website showed ***********, FEDEX facility. Again, this evening status changed to delay (Operational Delay) even when the package sat at this facility the whole entire day on the 16th. I placed a phone call to customer service on the 17th to find out what is the operational delay, what does this specifically mean not some B.S. excuse. This information was not provided by the customer service representative, he opened a tracing case (C-102534609) to find out status of package and Im hoping I will get the specific details Im searching for on this package. He got my name, phone number and email address. I should hear from someone and as I type this compliant I have yet to hear from anyone at FEDEX. How does a package that weighs less than a 1 lbs. is allowed to sit at a distribution facility and not delivered as scheduled? This is not a huge package since Ive indicated the weight, so space and needing a dolly should not have been a factor. I would really like to know what is FEDEX sorry excuse. I should also get a refund for it taking twice the amount of days to finally make a delivery.

  Customer Answer

  Date: 03/19/2023

  Since the compliant is not read before assuming information is not provided, I did provide the tracking number of the package within the compliant and the tracing case number is also within the compliant.

  

  Business Response

  Date: 03/21/2023

  THIS IS A DUPLICATE CASE

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19618840
  
  I am rejecting this response because:  I would like to know how this is a duplicate case, this is the first time submitting anything to BBB about this package.  If you're remotely considering the tracing number provided I did not get information on that matter prior to the two day late delivery of this specific package.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/22/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations on the shipment $395753651042.
  
  Local management has been made aware of this delay and advised of the operational delay.
  
  As a gesture of goodwill for customer satisfaction I have credit you back for the shipping charges of $13.50 to the method that was used for shipping.
  
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  3628 ***********

  ************, ** 28306

  
  

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No information or corespondents regarding 4 days past delivery date.

  

  Business Response

  Date: 03/27/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  We understand your dissatisfaction with the handling of the shipment traveling on
  package tracking number ************ . 
  
  FedEx continues to experience delays due to the explosive growth of e-commerce.  We know how important it is that your packages are delivered on time, and we remain committed to working with you on ways to leverage our network flexibility. 
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  
  
  Respectfully,  
  
  FedEx

• Initial Complaint

  Date:03/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a trip 300 miles away from home and left my laptop in the hotel room (Red Roof Inn ********** IN). The hotel called me and said to call FED Ex to pack and send. I called Sunday October 10. I gave the info to the Rep and was told they would pack and ship it the next day, I would have it by Thursday Oct 14. First call I received from Fed Ex stated they were picking up by 5, not 2pm. Ok that's fine. The next call I got was from the hotel saying they didn't bring a box to pack it in and would bring one the next day. Tuesday the driver showed up again with no box. I called FED Ex and the rep said they would be there by 5pm and send it right away. Wednesday, still not picked up. I called again, and that rep said they would pick it that day and I would have it by Monday. I needed my laptop for work, so that would not do. He said they would ship it overnight at their expense for the trouble. Then I get a email that I'm being charged the overnight fee. It went from $26.70 to $113.60! Customer service was not knowledgeable about me needs, transferred me numerous times, mostly to departments that were closed and didn't even tell me they were transferring me, they said they were putting me on hold. I would like a refund for the difference of the overnight fee, promised to be paid by Fed Ex. Tracker number ************ and ************ for overnight. ******************* ****************************************************************** ************ I tried calling, but phone customer service referred me to the email. I have emailed 29 times, with no results.

  

  Business Response

  Date: 04/03/2023

  Dear *******************:   
  
  Your report to the Better Business Bureau was received.?  
  
  Multiple attempts were made to contact you, unfortunately, we were unsuccessful with our efforts. We regret any inconvenience you experienced because of this situation. 
  
  For any concerns regarding your charges, please contact Revenue Services at ************.  Unfortunately, I am unable to assist with your request.
  
  Thank you for your patience in this matter and for shipping with FedEx.  
  
  Respectfully, 

  
  FedEx 

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears FedEx has some issues with the drivers or distribution center employees falsely creating delivery exceptions that say that customer wasnt at home when they dont even show up at the recipients address. This has happened to me multiple times in the last 2 weeks. In all instances I was at home and I also have cameras covering the relevant areas in front of the house. No one showed up! Interestingly it tends to happen on weekends, perhaps indicating that someone decides not to attempt delivery on the weekend. On top of that last week they delivered a package to the wrong house on my street. Many vendors use FedEx as their default or only shipping option - if FedEx is not able to resolve the issue with their drivers or distribution center employees, Im afraid this will limit my options of where I shop online and of course I will be less inclined to use FedEx for my shipping needs. Id like someone to contact me, explain the discrepancy with the generated exceptions and ensure the package is delivered promptly.

  

  Business Response

  Date: 03/21/2023

  Dear ********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction and the unprofessional with the service you received regarding the shipment tracking number ************.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  10300 *************

  ****************, ** 30022

  
  

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  17Mar2023 My wife and I were expecting an overnight important legal document, hence Overnight, and my wife had to clear her whole day as this was a very important document. Wife waited at the front ALL day. Saw the FedEx truck deliver a package to neighbors but NEVER come to our door with a package. Checked tracking couple hours later and now says delayed. Call this horrible company (FedEx) and was told the driver arrived and couldnt obtain a signature. The driver never came, we have a ring door camera to prove it. They said that now it would be delivered 3 days later! I called custom service( which is the absolute worst service Ive seen in a while) and they said the driver showed and if we wanted our package WE would have to go get it at a facility in another city. So let me get this straight, your lazy driver doesnt make a delivery, to avoid getting into trouble they lie and say we werent there, then FedEx makes us go get the package? This is a delivery company making the customer do the work after its already been paid. Now they are asking my wife to cancel all her plans on another day so the driver can again not show up to deliver the package and then say they arrived and we werent there. This is absolutely the worst company. If you are here to find out if this company is reputable, I would NEVER use FEDEX again!! If you see the reviews there is an average of a 1 out of 5, but has an A+ rating?? This is not a trust worthy delivery service as you may never get your package. Especially when its a VERY important legal document sent Overnight for a reason! I was lied to by customer service multiple times, told they would handle it and get us our package and would call us back and NEVER DID. This is how they treat paying customers. The lack of respect, integrity, utter disrespect of the customer and I do hope they lose loyal customers. They treated my wife and I like we were the problem the whole time, trying to get us off the phone, and lying.

  

  Business Response

  Date: 04/03/2023

  Dear *************************,

  Your report to the Better Business Bureau regarding tracking number ************ was received.

  We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns for both Customer Service and Delivery Driver. We will continue to monitor the situation to minimize the impact on service. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

• Initial Complaint

  Date:03/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The package was picked up on 8th March 2023 and was expected to be delivered on 13th 2023 March. Its been 5 days since the expected delivery date and I still have not received my package or even been able to track it. I tried calling FedEx customer support everyday since 13th March but the Fedex agents are no help. They promised to get back to me but they never did. I have a few essential things in my bag which I need it ASAP. We offered them to pick up the package from the nearest FedEx location. The agents refuse to transfer to their supervisor or any other department. They cannot even track the exact location of the package. The FedEx shipping service experience has been unpleasant and frustrating.

  

  Business Response

  Date: 03/22/2023

  Dear *******************
  
  ?
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  ?
  
  Our records indicate the shipment on tracking number ************ was delivered at 3:18 p.m. on March 21, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  ?
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  ?
  
  Respectfully,
  
  ?
  
  FedEx

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19618200
  
  I am rejecting this response because: Do you realize we received our lugage after 30+calls to customer service resulting in endless convo and disconnections, 20+ calls to fedex ground location to understand if the bag was in a lost condition. Is this what it takes to get a package? First of all I need a refund or some type of compenation on this for the time and energy waste, on top I spent 200$ to get stuff required to survive for a week without my check in bag.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/28/2023

  Dear *******************
  
  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to ** ; however, we are unable to address the specifics regarding your request for a refund or compensation without speaking with you. Please call me at ************ ext.  ****** for assistance. 
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction. 
  
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 03/30/2023

  I have been trying to reach for a couple of days on the same number as well, but haven't been able t o get in touch. Please call at the updated number on file.

  Customer Answer

  Date: 03/31/2023

   
  Date Sent: 3/30/2023 1:27:36 PM
  I have been trying to reach for a couple of days on the same number as well, but haven't been able t o get in touch. Please call at the updated number on file.

  Customer Answer

  Date: 04/03/2023

   
  Date Sent: 3/31/2023 3:12:02 PM
   
  Date Sent: 3/30/2023 1:27:36 PM
  I have been trying to reach for a couple of days on the same number as well, but haven't been able t o get in touch. Please call at the updated number on file.

  

  Business Response

  Date: 04/11/2023

  Dear ***************;
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  We regret any inconvenience you experienced as a result of this situation. 
  
  I attempted to contact you and was unable to reach you. . You can initiate a claim for this shipment. For more information, please refer to: *************************************************************************************;
  
  Thank you for your patience in this matter and for shipping with FedEx. 
  
  
  FedEx  

• Initial Complaint

  Date:03/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number: ************ This is the second time this month I have paid a ridiculous rate for shipping by a certain day, and even it gets to *******, it gets delayed. The first time they put it on the wrong truck and sent it to a different state, then had to route it back. This time, they either haven't processed it, or they are doing the same thing again. I paid $90 for Overnight Saturday delivery. It got to ******* on Friday, which would have been plenty of time to get to ********* on Saturday, but ******* continues to lose packages. Basically, I'm not getting what I paid for, again.

• Initial Complaint

  Date:03/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed ex continues to say they have delivered packages, leading the retailer to believe the package is delivered, when packages are nowhere to be found. This can be tracked to the *********, ** where either delays or theft are happening. I never receive packages -only after multiple complaints and resend by the company. Anything sent by FedEx WILL NOT get delivered. I have to tell each vendor to use a different carrier and resend.

  

  Business Response

  Date: 03/30/2023

  Dear ********************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the  

  tracking number 636958977600.  Our records indicate a proof of delivery on 

  March 16, 2023, at 5:12 p.m., and a trace was initiated however we have no

  additional information.  We called you on March 30, 2023, and left you a 

  voice message.  We suggest the shipper is contacted for refund and/or 

  replacement.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

   

• Initial Complaint

  Date:03/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received packages via FedEx from companies contracting with FedEx. I do not request their services. I do have an account with the n FedEx home delivery where my information shows that delivery is to be made to my apartment and all of the shippers specify delivery to my apartment. Instead, the driver drops the packages on a bench in the lobby, near the mail boxes and claims that he has left the package in. the mail room. There is NO mail room in the building. Shippers have filed complaints and I keep callling to complain.I receive refrigerated meals and they are dumped on that bench. When I called today, they claimed that the building manager said it was OK to leave packages there and that I should speak to the building manager (who has said that she has no idea why they are doing that).When I demanded to speak to a supervisor, he got the station manager on the phone and he said that their drivers were contractors and if they left a package in a designated mail area, they had not breached the contract.So wy use Home Delivery if no one has to deliver as requested? Why use FedEx?I have to use a ******, so this means that I have to pick up a 15 lb. carton and balance it on the ****** to get my food to my apartment.FedEx is a deplorable company with good advertising and lousy service, plus, they seem to encourage lying to customers.

  

  Business Response

  Date: 04/06/2023

  Dear *****************************,

  
  This is in response to your inquiry addressed to the Better Business Bureau.

  FedEx apologizes that this shipment ************ was not brought to your door. Upon receipt of your inquiry, local management in our ********** FedEx facility was contacted to review this matter.  I have been advised that all packages for *************************************, that do not require a signature, are required to be left at the designated package/mail receiving area. It was expressed that this was for safety of the residents, so they may  travel corridors without obstacles.  As part of the resolution, appropriate management has been advised of your concerns, and escalated the issue with drivers serving your location. Selection of a FedEx signature service is recommended for direct delivery in the future.
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

  FedEx

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19617438
  
  I am rejecting this response because: the statement is simply incorrect.  This problem is not just with one delivery, but ALL Fedex deliveries.  I happened to be standing in the lobby one day when an Amazon driver tried to drop a package in that area.  The manager was standing there and had just printed a large sign and taped it to the wall above the bench where they try to drop packages.  The sign said that it was NOT a drop point and that all deliveries are to be made to the consignee's door.  The driver argued with the manager, but she was adamant that the driver should bring the package to the apartment.  The Fedex driver simply ignored the sign and left my Friday chilled meals on the floor (not even flat on the floor but tipped up against the wall at an angle)

  A Fedex person called me about the complaint and asked for the manager's name and telephone number, which I gave her.  If she spoke to the manager, the manager would have told her that deliveries are to be made TO THE APARTMENT DOOR. When I  have complained. to Fedex in the past (numerous times), they first gave me the story listed in their response,  but then the station manager said that the drivers are under contract and if they leave a package in a designated mail area, they are not in breach of their contract. I think the issue is simply that the contracted driver does not want to bring packages to the door because it's faster to just drop them in the lobby.  On each delivery, where one can leave feedback about the delivery I have given a "1"and explained why the delivery was poor.  Fedex simply doesn't care.

  The weekly shipment of chilled dinners would be a problem if I were to ask for a signature, because I mightn't be at home when the carton is delivered and the carton is marked to not require a signature, to just release the carton without a signature.

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/14/2023

  I did respond to Fedex' response that I did NOT agree.  The manager of ************************************* does NOT want packages left in the mail area. She even taped sign in the mailbox area, telling drivers that it was NOT a drop point and that all packages were to be brought to the residents' apartments.

  That said, for the past two weeks Fedex has delivered my packages to my door.

   

  I sincerely hope that this continues.

   

   

  *****************************

   

• Initial Complaint

  Date:03/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FEDEX FAILED ON ITS PROMISES ONCE AGAIN. FedEx GUARANTEED that they would pick up a package on 03/17/2023 and FAILED TO SHOW UP--Their tracking Number for pick up (PRP4209930750) and the tracking number of the package (WHICH THEY FAILED TO PICK UP) is **** **** ****. This may result in us being charged a $400+ fee for non-return on items.When it absolutely, must be done wrong, delivered late or delivered in a damaged box--Trust FexEx to s**** it up.

  

  Business Response

  Date: 03/28/2023

  Dear ***************:
  
  Your report to the Better Business Bureau regarding tracking number 395864163719 was received.   
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility.  Tracking data reflects that the shipment was delivered at 9:51 a.m. on March 24, 2022.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  FedEx

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19617021
  
  I am rejecting this response because:

  This is a SYSTEMIC and ONGONG problem--we just had the EXACT SAME ISSUE with another delivery--TWICE you asserted that our business has been closed and BOTH TIME THERE WERE MULTIPLE PEOPLE IN THE OFFICE.  Your drivers are just FAILING and then lying about whether anyone is present!!!  This is just another in an ongoing parade of incidents that follow the EXACT SAME PATTERN of failed and untimely deliveries.    You don't seem to grasp the concept that merely delivering things late and lying about whether a business is open then apologizing is A HUGE PROBLEM and that you're "response" DOES NOT ADDRESS THE ISSUE.  To be truly response, you MUST TAKE SOME ACTION!

  The tracking number for your LATEST BOTCHED DELIVERY YESTERDAY AND TODAY is 641052465285

  Again, your motto should be "if you want your package delivered late, damaged or unprofessionally dropped off in some random location, trust FEDEX to s**** it up."

  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/03/2023

  Dear ************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ and ************ was delivered.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19617021
  
  I am rejecting this response because:

  THIS DOES NOT ADDRESS THE UNDERLYING ISSUE--THAT YOUR DELIVERIES ARE ALWAYS LATE AND UNPROFESSIONALLY DELIVERED!
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/14/2023

  THIS ISSUE WAS NOT WITH DELIVERY--IT WAS WITH YOUR PICK-UP SERVICE.

  YOUR DRIVER NEVER SHOWED UP AND I HAD TO TAKE THE PACKAGE TO A FACILITY, BECAUSE OF YOUR FAILURE.

  YOUR RESPONSE DEMONSTRATES YOUR CONTINUED FAILURES!

  Customer Answer

  Date: 04/17/2023

  BBB--Your communication CONTAINS CONFLICTING INFORMATION!

  Your communication states that action is required by me and also says that NO ACTION IS REQUIRED BY ME.

  PLEASE, GATHER YOUR THOUGHTS AND SEND A SINGLE COHERENT AND CONSISTENT COMMUNICATION.

  Customer Answer

  Date: 04/17/2023

  NO--Your statement is INACCURATE and DECEPTIVE.

  FedEx DID NOT address the issue that they FAILED TO MAKE A SCHEDULED PICK-UP.