Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

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  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company declined to bring packages as agreed (because package required signature). I waited for packages on 4th, and 5th Jan; than filled a complaint; waited for same packages on 9th & 10th Jan; and same thing = they refused to fulfill the delivery. FedEx person seen on cameras without my package, I again called FedEx, provided them with that information and field a complaint. There are 2 written, & 3 official complaints over the phone, and at leat 9 phone calls to customer service; and today they decided "return to sender". Neither fair nor just (they may not have moral obligation to be fair(, but out tobe just. I lost 4 days from work 4th & 5th waiting for package, than on 6th they told we'll deliver it on 9th, and on 9th they said ops, sorry, we'll deliver it on the 10th.... so another 2 days lost from work, and they didnot deliver the package.

  

  Business Response

  Date: 01/19/2023

  Dear ******* *******: 

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392833314442.
   
  The appropriate management has been notified and an internal review has been performed with the drivers serving your area.  Local management has contacted you and addressed this issue.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

  The package was returned and delivered back to the shipper at 9:31 a.m. on January 17, 2023.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  
  

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  

  
  Respectfully, 

  
  FedEx 

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18724749
  
  I am rejecting this response because: they say 'sorry for inconvenience'. It was more than inconvenience / inconvenience was me changing the schedule so I can be home to accept the package. *However, when you said we'll bring it Monday, I lost time from work, than that Monday (you didn't bring it); than you emailed me "we'll deliver it tomorrow" (you never did) again I waited, & you sent it back instead.   [not as problematic what happened on 4th & 5th; but you out to take a responsibility for telling me "We'll deliver it Monday, than on Monday email me we'll bring it tomorrow, & never did (because you sent it back)

  Sincerely,
  ******* Metikos

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account# ********* Ship Date: Dec. 8, 2022 Tracking # ************ Case # C-******** Total Value of Contents: $1521.90 **** Paid for Shipping with Signature Required $27.87 Fedex Committed to Delivery Address of Kresley ********, ****************************************************************** Package was not delivered to this address and was not signed for by recipient or anyone at that address.Fedex offered a $100 settlement, however I cannot accept that because the amount lost to be made whole is $1549.77. Fedex has a delivery date of December 12 at 11:12 am and signed for by CVI. I have uploaded video footage of the entire morning of the Doorbell Video. Motion activation complete and in sequence is showed at 10:48, 11:20, 11:22 by a random person walking by on the sidewalk or a vehicle driving by on a **************. If any FEDEX or 3rd party delivery came by there would be someone walking up the small set of stairs and a large image of them in first plane on the camera screen. There is nothing. There would also be a delivery vehicle driving by as this camera captures everything from the one way street. There is nothing. Fedex informed they used a 3rd party driver for this and signed CVI for COVID, meaning that it was signed for by the driver in lieu of the recipient signing. This protocol is NO LONGER USED as also stated by a Fedex resolution specialist. I am claiming full value of the contents and a complete listing of items, receipts, and photos of what was in the box is attached here. This includes an Iphone 14 ProMax in deep purple, a *********************** Spade Case, a 20 W charger, Zagg Glass, and magnetic pop socket. I had ******* lock the phone and permanently deactivated the ****** Under terms of our contract with Fedex, we request full value of contents because package was NEVER DELIVERED TO THE ADDRESS indicated, possibly delivered to a wrong address by the driver AND SIGNATURE REQUIRED WAS NOT OBTAINED. Supporting documents detail everything.

  

  Business Response

  Date: 01/18/2023

  See attachment. 

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18724644
  
  I am rejecting this response because: Fedex did not deliver under contractual terms to the correct address at the date and time stamp they state. AND driver or someone else signed "COVID" CVI for the package - not the recipient.  There is cause to believe that fraud and deceptive practice is involved here.  I am processing a police report for theft or package never arrived with ************ police and also a consumer fraud claim with the ******* Attorney General for deceptive practice.
  The full remaining amount is owed to me of $1021.90.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/09/2023

  February 9, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** was escalated to my desk for review.

  Please accept my apology on behalf of FedEx Management for the inconvenience you and your customer encountered with this shipment.   I assure you that your complaint has been taken seriously and upon receipt of the complaint the claim was reprocessed and an additional payment in the amount of $400 was made as a One Time Customer Exception.  

  When the shipper created the shipment, they did not request/assess a higher value (declared value) on the shipment and per FedEx's Terms and Conditions, if a higher value is not assessed, our liability payment will be limited up to $100 per shipment.   

  The total that was paid on this claim was $527.87 which included the base freight for the shipment.  If you are still requesting additional payment you will need to speak with the party who was sending you this shipment.  Due to the contractual agreement we have with our account holders FedEx is not liable for any additional payment.  

  Thank you  

  Hope I / FedEx ******************** / Cargo Claims Department 

   

   

   

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18724644
  
  I am rejecting this response because: FEDEX states: "If you are still requesting additional payment you will need to speak
  with the party who was sending you this shipment."   I AM THE SHIPPER.  This shows me that the claims examiner did not process the details correctly.
  
  FEDEX states: "Due to the contractual agreement we have with our account holders FedEx is not liable for any additional payment."  But if proved mis-delivery or internal theft, FEDEX IS RESPONSIBLE FOR THE FULL AMOUNT REGARDLESS IF THERE WAS INSURANCE PURCHASED per contractual agreement with the customer.
  
  As I proved your FEDEX delivery person signed and states it was delivered two days earlier than estimated.  HIGHLY UNUSUAL, COULD HAVE BEEN SIGNED FOR AND STOLEN ALONG THE WAY FROM ******* TO ************. The video doorbell camera proves no one came to the door at the time stated.  It was mis-delivered or possibly FEDEX conspired to cover up its own driver committing theft.  FEDEX themselves signed for it 'COVID'.  If they had handed it to a recipient, a normal person would not sign 'COVID'.  That is an internal code known only to FEDEX drivers.  I escalated this matter to the Attorney General of ******* for fraud and deceptive practice. If FEDEX pays the full claim as they should, I can amend the claim with Attorney General.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have shipped with FedEx for years but their customer service has gone down significantly (acct *********). We have several ongoing issues where we have contacted our Account Manager, Billing, Revenue Services, Premier Customer Care and no one is willing to help us or reimburse us for things that are clearly FedEx' fault. I will provide some tracking numbers below and outline the problems we need addressed. ************ was shipped out on October 18th. FedEx delivered this to the wrong address. The customer provided screenshots from their doorbell camera activity showing that no one was at their door at the time FedEx scanned the package as delivered. We provided proof to FedEx several times through different channels and nothing has been done. We need a claim approved for this entire shipment.279152183292 was shipped out on October 14th. The package was returned because the customer did not understand the procedure. However, we paid $54.00 to ship it out and FedEx charged a ridiculous fee of $242.73 to return it. We did not agree to being charged 350% more to return this shipment and it is absolutely insane to expect anyone to pay that.279006364566 was shipped out October 11th. FedEx claimed that a commercial invoice was not attached to the package when it was. FedEx told the customer they contacted us regarding this but they didn't. FedEx told us that they needed information from the customer while telling the customer they needed information from us. This resulted in the package being returned because FedEx couldn't get their story straight. We need all shipping charges associated with this credited.390514083952 was shipped out November 12th. FedEx claims that the receiver requested a return but they didn't. This was an internal error where they were looking for him to sign a GAA which was already on file. The receiver provided a new GAA but the package was still returned. We need all shipping costs credited.

  

  Business Response

  Date: 02/03/2023

  Dear *******************************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx
  

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18724034
  
  I am rejecting this response because: there is no resolution. They just said they are researching the issue.... They also do not have our name correct. There is no one by the name of ******************************* at our business....
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/20/2023

  Dear *****************************:
  
  Your report to the Better Business Bureau was received regarding the following tracking numbers: 279284538439,************,************, and ************.
  
  Please see the attached letter regarding the status of your claim for tracking number 279284538439.
  
  We are genuinely concerned to learn of your dissatisfaction regarding the handling of tracking number ************.
  
  According to FedEx Express Terms and Conditions for Undeliverable shipments:
  
  B. For shipments returned from international points to the U.S., return charges and fees will be assessed to the original shipper, along with the original charges and fees. Also included will be any other charges incurred by us, including, but not limited to, duties, taxes, ancillary clearance fees and storage fees, if applicable. For returned shipments containing dangerous goods, the shipper must supply a completed return air waybill and all other required documents.
  
  Our records indicate the shipment traveling on package tracking number ************ was undeliverable and we were unable to obtain additional instructions within a timely manner. Therefore, the package was returned to you on tracking number ************. We understand you received an invoice with higher costs than expected. We recognize your concerns, and as a gesture of goodwill, the transportation charges associated with FedEx tracking number ************, in the amount of $242.73, have been credited to the billed account.
  
  We understand your concerns regarding the clearance process with Customs for shipment tracking number ************. Our records indicate we were not able to get the required documentation from the consignee within the assigned time. As a gesture of goodwill, the transportation charges totaling $16.33 have been credited to the billed account.
  
  Regarding tracking number ************, the receiver contacted FedEx to refuse the shipment because of the clearance process. It was returned to you under the same tracking number. As a gesture of goodwill, a credit in the amount of $51.52, which includes both outbound and return transportation costs.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.It is a shame we had to do all of this just to be heard by FedEx. We are very disappointed in the way that FedEx conducts business and this is exactly why *** and **** gets most of our business. Stop blaming customers for everything and realize that sometimes, FedEx makes mistakes and we should not have to pay for them.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 27, 2022, I ordered 2 Ring floodlight cameras through ********** and another order of 3 Ring floodlight cameras because there was a sale, but you can only order 3 lights at the time. One Nov 30th FedEx claims they delivered the order of 2 and the order of 3 but posted the same picture of 2 boxes of the floodlights for both orders. I complained to HomeDepot, and they told me I need to reach out to FedEx first. FedEx stated they would do an investigation. A few days later (they never contacted me like they promised) I had to call them, and they stated to me that the investigation is inconclusive. I contacted HomeDepot and they stated that FedEx informed them that they delivered both orders and the pictures reflect that. (Separate complaint being filled for HomeDepot). The tracking number for not delivered order is ************ (which is not as of today conveniently deleted from my HomeDepot app summary of orders). The tracking number for the ONLY order that was delivered was ************. Someone needs to hold FedEx accountable for the loss, misinformation and just unprofessional manner in which this situation was handled. This order was over $449 that went missing without any accountability of the driver or the company.

  

  Business Response

  Date: 01/17/2023

  Dear **********,
  
  Your report to the Better Business Bureau regarding tracking number 617697456873 was received.  
  
  After further research, our records indicate your package was delivered on November 30th, 2022 at 6:47 p.m..
  
  We ask that you contact the shipper for further assistance. 
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully, 
  FedEx 

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as explained by FedEx which is not something ********** (the shipper agrees with). This is very confusing at this time but the way FedEx has explained it, makes more sense than HomeDepot. 
  
  Sincerely,
  
  *********************************************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been having problems all year with driver not following delivery instructions outlined in FEDEX delivery manager for my address; to leave package in rear/patio. All year I been calling customer service complaining about the service; its a waste of time to call customer service. I know the driver see the delivery instructions because delivery to rear is in the address. Tracking # ************, ************ and ************ all left at front door.

  

  Business Response

  Date: 01/31/2023

  Dear ************** 

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns

  regarding the handling of your Ground tracking numbers that were not delivered to

  the requested area at your address.  You advised during a conversation on January

  31, 2023, that a manager called you the previous week, and your issue was resolved

  however, you received another package, tracking number ************, that was

  not delivered correctly. and it appears that is an Express package, so we have 

  advised management to review information with courier as well.

  Also, we suggest you access FedEx.com and sign up for FedEx Delivery Manager,

  of which will allow you to enter special instructions for your address.

   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  FEDEX suggest accessing FedEx.com and sign up for FedEx Delivery Manager, as I explained when we spoke I signed up for FedEx Delivery Manger many years ago and it dont work. If FEDEX rep.  had of took the time and looked; It states (Delivery instructions: Back door/patio.Driver not following instructions.) The problem is FEDEX drivers not following delivery instructions. Ive called customer service and complained for years and years later its still happening. While I my accept their response to end this, I dont agree its fixed. Through the years its been an ongoing issue.Thanks BBB for your help!!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed-Ex damaged our lawn on 12/10/22, tracking # for the delivery #************. My husband contacted Fed Ex and submitted photos of damage. Fed Ex issued case #**********, claim #**********. On 12/19/22 he was asked to provide an estimate for repairs. This was submitted via email on 12/22/92. We have not received any further information. I have 'attempted' to contact them for an update 3 times....no ones seems to be able to provide any info or I am " disconnected". I have also emailed numerous times asking for an update...no response. Claim for lawn repair is $175.00.

  

  Business Response

  Date: 01/13/2023

  Dear *******************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you in the near future.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package from the FedEx *********** ***** store that has two iPhone Pro *** and one iPhone 14 Pro around 10 am on January 7th,2023 Saturday. The representative measure the weight, which was **** lb, and told me what is inside and I told 3 cellphones. The lady didn't ask me to insure the box and declaration value and she just gave me the prices for one-day delivery and regular ground delivery. I chose ground delivery options. My brother in law *************************** received the boxes at 9:58 am on January 11th,2023 Monday and the phones were missing from the box. There were only chargers, and phone boxes and the box had been retaped again.I went to the store today and talked to manager to check the cameras and the store manager got my phone number to call back. I assume that it is stolen in *********** FedEx store. I request the refund for three new Iphone 14.

  

  Business Response

  Date: 01/23/2023

  January 23, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case#******** has been forwarded to my desk for response.

  Based off my review, I agree with the decision that was given on this claim.  The Picture Proof of Delivery on this shipment shows a clear delivery with no signs of loss/tampering when the shipment was left.  I also reviewed our internal information and there were no notations of loss/damage noted prior to or at the time of this shipment was delivered.  Due to these findings, I agree with the original declination and maintain the denial of this claim at this time.  

  Thank you,

  Hope I/ ******************** / FedEx Ground Claims / *************************************************

   

   

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18723145
  
  I am rejecting this response because: 

  I want to submit additional evidences for my package and my attorney letter. I don't send a package with Fedex a lot, and I know FedEx as a trusted shipping company from the packages I received all my life. I still have a big concern for Brownsville FedEx due to FedEx representative's approach to me. She has never asked for an increasing the value of my product or insurance options when I told her I sent cell phones when she asked me what is inside of my box. I sent another box to **** yesterday, and they asked for all details step by step. The delivered box weight is 1.7 lb and it was **** lb when they measured it in the store. It happened to me first time, and I wasn't expecting my phones will be stolen at the FedEx store. I hope you review all camera records and get back to me soon.

  The company's response states that the box was unopen but I added pictures of empty phone boxes. The box taped again and the weight was 1.7 lb which is **** lb less than what I gave. Most probably is is stolen at Brownsville storage during the weekend. I gave my phones on Saturday morning and they are shipped on Monday morning. I have also concern for suspicious behavior of FedEx reps as I explained above.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/08/2023

  February 8, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  This response is in regard to BBB Case #********.

  After further investigation the claim decision/payment that has been made is being maintained.   Your claim has been reviewed by ***************** and I apologize on behalf of management and assure you that your claim dispute has been taken seriously.  

  Thank you 

  Hope I / ******************** / FedEx Ground Claims Department 

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18723145
  
  I am rejecting this response because: FedEX approved my request and they sent the attached email and check for $100 declared value amount. I noticed this declared value after my $3597 value phones are stolen and their representative has never mentioned for insurance option, declared value amount when I told them that there are phones inside of the box. By approving my request, they accept their fault and I assume that they reviewed camera records. The store representative was aware of what is inside of the box and my phones are stolen in Fedex store. They can still review the camera records and see what their representative offered me when I give my box. $100 is nothing for three new IPhones. I believe Fedex should be responsible what it is stolen in their store and they shouldn't tell me that declared value is $100. If they let me know about insurance and other options, I would definitely purchase that. I rarely send packages from Fedex and I didn't know the process.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not receive Packge that was shipped from work/job on 1/05/2023- 1/06/2023, from ***** ************ **** ******************************************************* to my address at *************************************. I have made several attemos to contact Fed-Ex. This equipment was not delivered and was delayed immediately and is subject for pick-up. However, I do not drive nor am able to pick up package due to hours of training from 9:00 am to 5:30 pm. ***** has tried to issue through my tracking number# ************.

  

  Business Response

  Date: 01/31/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by phone or by email.  Any exception to our normal, quality service is important to us.
  
  Our records indicate the shipment on tracking number ************ was delivered at 1:45 p.m., on January 12, 2023.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fourth time in one week FedEx left my delivery out on the street. They lost two of my packages last week leaving them somewhere outside on S. University. Yesterday, after I had already filed at least 2-3 complaints against them, they left another package outside on the street. They promised a driver would come back, retrieve the package, and deliver it. No one ever came back. I complained bitterly to them on the phone twice yesterday, and what do you think? Today, another package was left outside on the ground. They told me weeks ago to sign up for delivery manager to resolve delivery problems. I did that WEEKS ago. It has NOT resolved the problem. Their drivers are lazy, incompetent, negligent idiots and should be fired. Yesterday morning, one of their CS people phoned me about the complaint I filed last week even though I said in the complaint "DO NOT PHONE ME!!!" Reply on the BBB website. Then, yesterday afternoon, they misdelivered another package. Today, they misdelivered another package. Tracking number ************.

  

  Business Response

  Date: 01/25/2023

  Dear **************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number 624335067809 was delivered at 9:43 a.m. on January 11, 2023.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18722261
  
  I am rejecting this response because because this response like every other FedEX response is canned and worthless.  Look how many deliveries they have left on the street here, and it is still happening.  They have NO CONTROL over their drivers, and every time they foul up, the response is always an insincere apology with a worthless assurance that it is being looked into.  /

  This a disgrace, and until/unless they make the drivers responsible for losses, then nothing is ever going to change.  I never want to see another "left at door" despite the fact they never even entered the ****** building!  You have to actually ENTER THE BUILDING, AND CLIMB THE STAIRS IN ORDER TO LEAVE A PACKAGE AT SOMEONE"S DOOR!  They lazy drivers will not do this, though.  The extra ***** seconds it would take to do this is too much for them.  They would rather let customers's packages get stolen than to make a proper delivery.

   

  I REPEAT:  THEY ARE NOT LEAVING MY PACKAGES AT MY DOOR!!!!

  
  **************

  

  Business Response

  Date: 02/06/2023

  Dear ****************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  This will be addressed internally with the drivers serving your location.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18722261
  
  I am rejecting this response because it is the same canned response I have received for ages.  Nothing ever improves.  They need to make the drivers personally liable for losses.  Only then will these problems stop.
  
  **************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package that was getting delivered by FedEx on 1/10/23. Tracking number ************. The package was marked as delivered and they even have a picture of said package being left on my step. My complaint is FedEx has a habit of just leaving packages without alerting the customer prior to leaving the package. An example would be knocking on the door. I was alerted of my package being delivered by email. I was home at the time, so when I looked at the email and went to gather my package, it was stolen off of my step. This is not the first they have carelessly left a package. They once left my package at another address. I work hard for the item I purchase and for FedEx to be so careless with packages they are trusted with to deliver to a customer is very unprofessional. Their customer service is abysmal to say the least. One customer service rep stated "Well that's not our problem they left it, and someone took it" what kind of customer service is that? If the shoe was on the other foot, how would they feel?

  

  Business Response

  Date: 01/12/2023

  Dear :  *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate that your shipment ************ tracking number was delivered at  11:36 AM on 1-10-2023 . 
  
  We understand your concerns regarding the package was not at your door, and deeply regret the difficulties you encountered while calling our toll-free number. 
  Your concerns regarding issues with Customer Service have been brought to the attention of management.     
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. 
  
  Because your financial arrangements are with the shipper, I have advised you to contact them for further assistance regarding reimbursement or replacement. 
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  
  Respectfully, 
  

  FedEx