Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a package being mailed from *********. The FedEx tracking number is ************. Their tracking shows that it was received on Jan 6 in ********* **. There is nothing beyond that point or date. I went to the FedEx Ground here in ******** ** and I was told the package left ********* and was in ***********. From there it will go to ******* then ******** and then here to ********. I still don't have the package. I cannot speak to a person (it's all automated) and I can't get past that. To tell someone we have your package, we don't know where it is and maybe we'll deliver it when we feel like it is atrocious. No one should be treated like this.

  

  Business Response

  Date: 01/13/2023

  Dear ***************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment has been delivered on 1-13-2023 at 1:17 PM. and you have confirmed receiving the package.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed ex delivered my parcel to an unsafe location in my apartment building lobby and it was stolen. I filed a claim and the last email I received was on dec 19,2022 saying I would hear from them within 14 days. I havent heard anything and I want my money back. I believe I should get the shipping charge back as well since they were careless and my parcel was stolen. They took the shipping fee off my claim amount.

  

  Business Response

  Date: 01/17/2023

  Good morning ******************,

  Your claim has been escalated to the ******************** Office for review.  It appears that we have no documentation on image and the claimant information was not complete when the claim was created. I will upload the documents that you have provided here and the claim will be revisited. We will update you as soon as it has been completely reviewed. 

  Sincerely,

  FedEx

   

   

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was shipped The begging of November Tracking number Fed Ex ************ Items value $5850and was insured for $1100.00 Item package and contents were dropped on the end damaging the payphone severely. I am claiming a$970 in damage Fed ex was called numerous times . Finally I found out the claim was denied . I was told because pictures were not added . Called Fed Ex claims numerous times after adding pictures . Each time they said the claim was reopened but nothing has been done . Sometimes I was told the claims department would call me that day . different times I was told that the claim would be settled in 1 to 2 business days . Fed Ex has done nothing to settle the claim. Even tho they have notes from each call Fed ex has done absolutely nothing to settle this claim. I would appreciate it if Fed EX will settle the claim . We do a lot of business with Fed Ex and we are extremely disappointed in their handling of the situation . This has gone on way too long in this case . I would appreciate a call from a manager of the claims department so we can get this settled ***************************** ************ Tracking number ************

  

  Business Response

  Date: 01/19/2023

  Good afternoon,
  
  My apologies in the delayed response. I have reviewed the supplied documents and I am needing to know how was this returned to you or if it still with the customer?  If it was returned via FedEx, please provide the return tracking number.
  
  Thank you,
  FedEx

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18727176
  
  I am rejecting this response because:the entire process has taken too long . Item shipped near November .

    I have the item I found out it shipped backed to me *** and I am going to have to pay $110 for that Moving the item to fed ex will damage the item further . Im seeking $970 as a claim    The iteme is worth $5800   and I diont want it to get further damaged or have it not returned to me . I do a lot of business with Fed Ex  . I dont believe I should be treated this way . I was told by FedEx 4 times that the claim would be settled in 24 hours which was not the case
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/27/2023

  Good morning,

  The claim has been paid out according to the amount requested by the claimant in his correspondence. A check for the $970 plus the $78.71 in shipping costs has been mailed out via US Mail. The total on the check is $1,048.91.

   

  Sincerely,

  FedEx

   

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I had hoped  a ************* like Fed Ex would do the right thing . We have done a lot of business with them and never had any damage before  I will continue to use them and reccomend them to others
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex owes me a lot of money! I have 8 packages that were not delivered even close within the timeframe paid for. 5 of those packages were supposed to be priority overnight, it is more than a week after shipping and I still have not received those 5 packages. The other 3 were two day shipping and arrived more than 8 days after, which meant they were not even close to being on time for what the packages were needed for. The 5 I am waiting on, are hindering the company I work for, from doing its job. I SHOULD NOT HAVE TO PAY FOR THIS LACK OF PROPER SERVICE!The customer service lacks, and the employees are using fake names. "****, ******, and *******" were the least helpful "customer service" reps ever and should be fired for their attitudes. I demand my money back on the shipments. I should not have to pay for the higher shipping rates we paid for and not have any of the packages shipped in the proper time, and also have it ruin my job!The 5 packages that still have not been delivered, have been in the area since the 7th! The tracking isn't even updating, and calling customer service is worthless since they only read off the website, you can't actually get any one of intelligence on the line.Numbers: ************ ************ ************ ************ ************ ************ ************ ************

  

  Business Response

  Date: 01/20/2023

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding 

  your tracking numbers ************, ************, 791323321591,

  791324100790, *************, ************, ************, and

  770839140335.  We have determined that the 5 express packages were

  delivered after commitment because of a initial error at station, so the

  shipper will receive a credit of shipping charges.  Please allow 3 to 5

  business days.  Also, the 3 ground packages will not receive a credit

  because the Money Back Guarantee was suspended during  Peak 

  Holiday season from December 13, 2022 through January 2, 2023.

   

  Please accept our sincere apologies for any inconvenience you have

  encountered. We value the trust our customers place in us, and we

  look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/22 I dropped off 2 packages for FedEx ground delivery at a ********* for pickup. The packages with the following tracking information: ************ and ************. Both packages have made it to their destination city however have not moved from the FedEx hub since 12/19/22. Both of these packages are worth a total of $264.99 each! I either need these packages actually delivered or I need a refund in the amount of $529.98. I've tried calling customer support and filing a claim online with no progress on the situation. Thank you for your assistance in this matter.

  

  Business Response

  Date: 01/24/2023

  Dear *****,

  Please see attached letter.

  Respectfully,

  Fedex

   

   

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier today I accidentally dropped a **** Priority Mail envelope in the FedEx drop box. I panicked and called customer service to report it and see what could be done. I was sure that this had happened before and that Customer Service would have a resolution. When you call the Customer Service number it is IMPOSSIBLE to get a human. I tried to answer the automated system's questions but there was no option that could help. At one point the automated system simply hung up on me when I asked for a representative saying that it could not help me. During the second call, I was finally able to get through only to tell my story to the customer service representative only to have the call disconnected. I called back again 3-4 more times trying to get a person. All I wanted was for them to either transfer my call to the local depot in ************, **, or to have the station manager give me a call. I was and still am sure that this can be done however I was told that it is not possible. Now I am at a loss because the representative can't do anything for me. I asked to speak to a supervisor or manager because again I have left a message for the local office before and someone returned my call. I was told that while yes she does have a manager she is not available. So I asked if she could have her Manager call me and she said NO. I asked her for her name or some identifying info so that I could file a complaint against a FedEx employee (namely her) and I was told her name is Tamil. To make a long story short I am currently at a loss. Tomorrow I am going to drive the ***** miles to that office and speak to the station manager in person. I just want to know what they do with packages for other carriers. This was of course a very important package to the **** Anyway, I want FedEx to know that their Customer Service is horrible, I am not sure if it is outsourced or not but you really should be able to get a human after exhausting all of the automated systems prompts.

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex ground has delivered my packages multiple times to the wrong address. I have called multiple times and even went to the FedEx ground hub November of 2021. This will be going on 2 years in February . 3The ******* county e911 changed our address and I have changed it everywhere else except fedex because it says my address can't be verified. It has gotten to the point where the ************* will kot answer my phone. I've had to go multiple times to the address they deliver it to to pick my package up. No one can tell me why my address can't be verified. The only thing I get is we will have our plotters on it to correct the problem. To no avail has the problem been corrected.

  

  Business Response

  Date: 01/20/2023

  Dear *************************: 
    
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at another address instead of your new address has been brought to the attention of local management responsible for your FedEx Ground operations and has been updated. 
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
    
  Respectfully, 

  FedEx 
  

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Only if they get my address changed in their system. Last time I looked it had not been changes. I ordered some things from chewy and will find out by 2/5/2023  if the have remedied the problem or not.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint against the fedex driver. He constantly keeps taking my address to the wrong address. I told fedex this several times before an no one has done anything about it . Fedex knows that in my apartment complex there is an address that is similar to mine but on different streets but they continue to take my packages to wrong places

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/11 another order delivered by fedex was left on the porch damaged. She did not ring the bell allowing for me to refuse the shipment which would have allowed me to get an exchange from ******** for the hard drives and memory cards, needed for a 1/17 trip.I am tired of the drivers not doing their job, and the faculties damaging items.It is you job to ring the bell of the business and or home, so we as consumers can accept or refuse it.I saw her and was waving for her to stop, she left. I called support and was told I'd get a call. This type of problem is why people have began attacking drivers etc.I can understand where peoples frustration comes from. Watching her run up to the house and back to the truck was infuriating. To find $470 worth ot gear delivered like it's a box of dirt is horrible, especially when it's open and delicate stuff.Added your texts and links don't work, no tracking no image.Next I'm going to the **** etc because you are not doing you job, I cannot tell a company not to use you, and you fail at every delivery costing me stress and time The last complaint seems to have led no where.The FedEx guy said he'd fix it. I'm sick of looking at the lazy drivers sneaky deliver damaged stuff. Next time they will be forced to stop and held accountable and return the damaged package so I don't have to drive 25 minutes to return something they should have been there to take back.

  

  Business Response

  Date: 01/20/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Unfortunately, I was not given a tracking number therefore, I was unable to provide you with any details regarding this shipment. You have advised that the package was received damage.
  
  We regret the problems you encountered while attempting to file a claim for the shipment however, the claims would need to be submitted by the shipper to our Cargo Claims personnel for review. For more information, shipper would need to refer to *******************************************************************************
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started when my mother shipped her computer to me for repairs(18 July, 2022) via FedEx. The clerk at the FedEx department told my mother she needed to put "*****" as the country of origin(On a computer I built for her in *******). Because "*****" being listed as the country of origin on the label, FedEx ********* proceeded to process that computer as though it were a foreign good and sent me an email stating that I must pay $152.25 for getting the computer thru customs. I informed my mother of the bill sent me and gave her all the information I had on the shipment and who to contact. My mother had two calls with FedEx and about a week and a half later the computer arrived at my door. I had assumed that the matter of customs had been resolved between FedEx and my Mother. I believed that till I got a letter from ********** Systems ************************ stating that I owe them $173.57.This is a mistake on the part of the FedEx clerk in St. Croix, **** office. I have since requested the full documentation from ********** Systems ************************ and will pass any and all of it onto you. If you can help me resolve this, it would be great. I understand its only $174, but its not a good practice for a company to make a mistake and charge someone else for it.Thanks, ***************

  

  Business Response

  Date: 01/19/2023

  Dear ***************:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 816928883728.
  
  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country.  In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer.  The Customs clearance duty tax fees are valid charges.  As a gesture of goodwill, a one-time credit of $152.25 has been applied.  Any future shipments will be eligible for the assessment of duty and taxes.  For duty tax disputes for a shipment; please send an email to ****************************************** for review.  If the dispute is valid, a dispute will be file with custom on the your behalf.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx