Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,426 total complaints in the last 3 years.
- 5,045 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not only is FedEx is sending me (Ad Impressions, **********, **) an invoice (***********, dated 7/26/22) for something that was bought and shipped from ****************** (********, **) in June 2021, FedEx lost the package in question in August-September 2021. The FedEx invoice shows that the package was shipped on 6/30/22. This is not correct; the package was shipped in June 2021, a full year before what FedEx claims. I placed an order with ****************** for awards for my client, Thermo ****** Scientific. Those awards were to be sent to the homes and offices of various Thermo ****** Scientific employees. To the best of my knowledge, ****************** shipped those awards via third-party billing using Thermo ****** Scientifics FedEx account number. Ad Impressions was neither the shipper nor the FedEx billing party. At no time did ****************** have a FedEx account number for Ad Impressions. ********************** lost the package sometime between August and September 2021. As the shipper, ****************** filed a claim with FedEx for the missing package and shipped a replacement piece. Any issues with regards to the billing or claim for tracking number, ************, must be directed to the shipper, ******************. ****************** is just a company I bought something from. Ad Impressions is not in any way affiliated with them. I attached a full timeline of events along with other supporting documents. I am requesting that they credit my account for both attached invoices.
Business Response
Date: 09/28/2022
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
For any concerns regarding your charges, please contact FedEx Revenue Services at the number listed on your invoice. Unfortunately, I am unable to assist with your request.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/28/2022
Complaint: 18027129
I am rejecting this response because they basically said they couldn't help me. They did not, however, receive all the documents I originally attached with my complaint. I am re-attaching them here. They should start by reading the full timeline. The rest of the documents show that what I state there is true.
Sincerely,
*********************Business Response
Date: 10/19/2022
Dear *********************:
This is in response to your recent inquiry addressed to the Better Business Bureau.A credit in the amount of $452.78 was applied to invoice ********* leaving a $0.00 balance. The late fee on invoice *********** has also been credited.
For any additional information, please contact FedEx Revenue Services at the number listed on your invoice.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 10/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/1/22 I sent my daughter a package overnight express. By Saturday 9/3 she still hadnt received the package so I called and spoke with ****** 9/3 and he said he saw where the package was delivered incorrectly. I file a claim to have my money returned and it was denied due to the package being delivered. My daughter never recvd the package and no one works in the leasing office by that name. Ive tried calling customer service and they continue to transfer me around and will not allow me to speak with a supervisor. I spoke with ******** today 9/14 and hung ** in my face Tracking # ************ case# c ********Business Response
Date: 09/23/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.A claim has been processed for this shipment. Please allow **** business days to received your check.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date 08/25/2022 Package arrived damaged, it was insured and Fed Ex will not reimburse us for the instrument we sent that was in mint condition before the shipment took place. It arrived broken and unusable. They have come up with many lies to keep from reimbursing us, all we want is to be able to replace instrument. First they denied our claim because they said it didn't have enough packaging (bubble rap) in the box,then they said after we sent pictures of all the bubble rap, they kept making more excuses so they could just keep denying our claim.Business Response
Date: 09/28/2022
Cargo Claims
PO ******************************************************* 84126
September 28th, 2022
*************************
2457 *********************
***********, ** 90064
**********************
BBB Case # ********
RE: FedEx claim on tracking # ************
Dear *******,
Your report to the Better Business Bureau was received.
After reviewing all the case notes and supporting documents regarding your claim, I found it necessary to reopen and process your claim for payment. You will receive a check in the amount of $2018.68 via **** in **** business days.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
**************
Executive Management
FedEx Ground ServicesInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Fed-Ex on October 21,2021 to send a package to my son in ****************** *******.i have a disability that interferes with my penmanship so the clerk always does the address label.my son is in their system so i was not asked for a verbal address. after numerous calls and promises of return calls last month i was told it went to the wrong address and someone would call me back, no call back its 11months later,i put additional insurance on the package because the merchandise was more than $500.00, i requested a signature all i got was a line where the signature should have been... i paid for a service i did not receive, i put insurance on the service and requested a signature also did not get a signature and no reimbursement after 11 months nothing its unacceptable and unfair,Fed-Ex Location ********************************************************************************* Transaction ************ Fed-Ex Ground ************Business Response
Date: 09/19/2022
Cargo Claims
PO ******************************************************* 84126
September 19th, 2022
*****************
PO Box 517
*******, ** 49304
**********************
BBB Case #********
RE: FedEx claim on tracking # ************
Dear *****,
Your report to the Better Business Bureau was received.
Please complete the attached claim form and email to *************************************************.
I apologize for any undo inconvenience in this matter.
Sincerely,
**************
Executive Management team
FedEx ServicesInitial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 9/10/22 FedEx sent me an email informing me a package would arrive on 9/12/22 They offered me a delivery window for a fee. I paid $5.55 to have the package delivered between 5 pm and 8 pm on 9/12/22. The package arrived at 12:20pm on 9/12/22. I called to get a refund and was refused by 5 different csr's refused to give me a refund or let me speak to a supervisor. They offered a service which I paid for and they did not provide that service. I would like my money back and to let people know this is scam.Business Response
Date: 10/17/2022
Dear ***********************:
Your concerns regarding issues with your delivery window have been brought to the attention of management. We understand your concerns, I verified the charges associated with your order have been credited in the amount of $5.55.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
***********************************************Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx appears to have lost my package and is not responding to my queries. Before taking a legal action, I would like to resolve this issue through BBB. The tracking number is ************ (FedEx Ground). The driver may not have scanned the package, therefore it is not showing in the system. I dropped off the package at *************************************************************************** and made sure the driver picked up the package (which he did around 5:30 pm on Sep 12). After the package was picked up, the tracking has not been updated and FedEx customer service is unable to located my package. This was a return of an item to the original company. They will only provide a refund when they receive the package, which FedEx is not able to find.Business Response
Date: 09/16/2022
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777906701318.Our records indicate your package is scheduled for delivery on September 16, 2022, of which is the commitment date.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.A local FedEx office contacted me and assured that they have located my package (which was lost). I am now able to track the package. I appreciate your help.
Sincerely,
*******************************Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 25, I went to Fedex location at *************************************************************. When I arrived I selected some packaging material to send a phone ******** Galaxy Fold 3) due for RMA, clerk advised that I should use a specialized phone packaging to avoid damages which I agreed to, at this point in time clerk was fully aware of the phone type and he was fully aware of which phone it was, he billed me for packaging material and gave the receipt of shipment (#************), I asked why it was not completely sealed and they advised they would pack it and seal it later on, then I left. Later that day while tracking the shipment, an exception was made "shipment exception Barcode label unreadable and replaced" which i found odd since a fedex employee himself was the one who package it. on August 30th when it was delivered, ******** the receiver of the shipment, stated that box was empty. Taking a closer look at the shipment information I also noticed that the shipment weight is 0.2lb or 90gr, the phone I sent is 271gr, clearly box was empty the moment it started transit to destination and clearly there is foul play during packaging process and phone was removed from box before sealing it for shipment. Cost of phone is $1500.Business Response
Date: 09/19/2022
Cargo Claims
PO ******************************************************* 84126
September 19th, 2022
********************************
921 ************* 3134
*****, ** 33602
*****************
BBB Case #********
RE: FedEx claim on tracking # ************
Dear *******,
Your report to the Better Business Bureau was received.
Please reach out to the payer of the shipping charges to have a claim filed on your behalf.
I apologize for any undo inconvenience in this matter.
Sincerely,
**************
Executive Management team
FedEx ServicesInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an employee in ****** that lost his company credit card. So I went to my local Fedex location and mailed a new credit card to him. I paid to have it shipped the fastest way i could. I was told that they could not give me a ETA, because the card would have to go through customs. But it was a address that they service and should only take a few days. The card made it through customs in two days. on day three it go to the distribution center in ***********, and as of today has been sitting there since the morning of the 9th. I tried to call that location, but all calls get routed back to the same number, so there is no way to contact that office the card is at directly. I finally was able to get someone on the phone that spoke English well enough to help me, and i was told that they do not service that address directly, they use a 3rd party company, and they are trying to find someone to deliver it. So i paid an exorbitated amount to get a piece of plastic mailed to an address in ******, because FedEX lied to me and said they serviced that address, and now nearly a week later my credit card is just sitting in an office in ***********. I was told they could do a trace, and find out exactly the status? I asked, instead of emails and traces, how about you pick up the **** phone and call the location? they said they cant do that. So they hide behind technology and do not deal with the issues. I could have used a different company if fedex had been honest about how this was going to be handled. H*** i could have even put an employee in a truck and had then drive up there and deliver it faster than this. TRACKING NUMBER277693084139 SHIP DATE 9/7/22Business Response
Date: 10/06/2022
Dear *******************,
This is in response to your inquiry addressed to the Better Business Bureau
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number 277693084139.
Our records indicate this shipment was delivered on September 15, 2022 at 3:16 p.m. We do not offer a guaranteed delivery commitment for FedEx International Economy for shipments going to ******************, as it is located outside our primary delivery area.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
According to FedEx Express Terms and Conditions, "We provide pickup and delivery service to points within our primary service areas. Service outside our primary service areas may be provided through cartage agents."
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package shipped on 9/8 and supposed to be delivered by 9/14 but has shown no movement for some time. Ive tried to reach out to FedEx with no resolution. Please help me get ahold of the business and provide update for tracking #************Business Response
Date: 10/04/2022
Dear *******************,
Your report to the Better Business Bureau regarding tracking number 277724297034 was received. We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered whilecalling our toll-free number. Our records indicate that your shipment was delayed while being processed at our sorting facility. ?Tracking data reflects that the shipment was delivered at 9:43 a.m. on September 16,2022.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. ?
FedExInitial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex fails to ship my package on time. I ordered a cell phone with ****** Fi and it was supposed to be delivered on September 11 2022. order number GS.7602-6133-6294. Well now FedEx is saying it won't be delivered until tomorrow the 14th. I notice that my package has not moved this entire day. It's been sitting at ************* ** facility sense morning. Tracking number ************. What kind of laziness is this??Business Response
Date: 09/27/2022
Dear ***************************** :
Our records indicate the shipment traveling on package tracking number 605575469699 was tendered to ** on Saturday September 10, 2022 and delivered to ***** Farm To Market ************************************** on Wednesday September 14, at 12:07 p.m. local time.
Attempts to contact you via phone and email have been unsuccessful.
Thank you for your patience in this matter and for shipping with FedEx.
Regards,
FedExCustomer Answer
Date: 09/28/2022
No. This is for the first phone that was not sent but stolen. The second phone sent did arrive.Business Response
Date: 10/14/2022
Dear ***************************** :
Phone call messages and emails have been sent to you and as of today we have been unsuccessful in speaking with you. In reference to your complaint the tracking number provided is 605575469699 . Any exception to our normal, quality service is a concern to us; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question.
Our records indicate the shipment traveling on package tracking number 605575469699 was tendered to ** on Saturday September 10, 2022 and delivered to ***** Farm To Market ************************************** on Wednesday September 14, at 12:07 p.m. local time.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.
Respectfully,
FedEx
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