Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was charged $75.95 for a transaction regarding FEDEX ******* **. I did not authorize the charge, was not notified of any charges by FedEx and there were no invoices in my FedEx delivery manager. So, I contacted my bank and initiated a dispute. As a result, my bank card had to be closed and a new card issued. Now, today (several days later), I have a paid invoice in FedEx delivery manager. This has been a huge inconvenience to me because this bank card that was reissued was used for many recurring transactions that I've had to revise. Furthermore, FedEx provides no telephone or email support for this type of complaint. I was informed by their representative that my only option was to write a letter and mail it to *******. This is terrible customer service that should be corrected.

  

  Business Response

  Date: 01/20/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 770957777639.
  
  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country.  In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer.  However, as a gesture of goodwill, a one-time credit of $75.95 has been applied.  Any future shipments will be eligible for the assessment of duty and taxes.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/2022 I shipped a package to my son in ***********. I listed the value at $350.00 as I retained all teceipts for enclosed items. The tracking said it should arrive on 12/15/2022. It was alledged that it arrived on 12/16/2022 because of weather. I notified my son that the package had arrived and was placed inside a locker on premises. My son had told me when packages arrove at his apartment complex and items are placed into a locker, once closed a combination is sent to the resident. My son stated when he got off work he went to check on the package. There was no package and he never received a combination notice. He went back the next 3 days and he told me he never received the package. He also went to the other two apartment complexes next to his and there was no package there either? I filed a claim for the package on 8th of January with all item receipts attached with claim. On Jan. 11th I received a denial notice stating since I did not do a "signature required" with the package, Fed Ex denied and would not cover any value of the package. I was never told by the repersentative at the Fed Ex store located at **********************************. in my hometown. All I was asked was what was the "declared value" and was ground shipping okay, that was it. With items valued at $350.00 if told if you do not do "signature required" who would not pay to do that or authorize them to do this. Because "if" they said we assume zero responsibility if you don't do this they can deny the claim, which is what they did. When I received the email denying the claim they claim they dida through investigation, but neither the complex mananger, his staff or my son were contacted in the process. I spoke the manager and he stated there is a sign in the office directing the delivery people to try to deliver to the residents address first prior to dropping packages at the office. The bottom line is the driver said it was "in locker" but no combination was sent ever. I have email denial if needed?

  

  Business Response

  Date: 01/27/2023

  Good morning,

  This claim has been paid in the amount of $350.00 based on maximum liability established by the declared value plus the shipping costs for a total of $377.86. The check is being sent via US Mail. We apologize for the issues with this shipment and hope that you continue to utilize our services. 

  Sincerely,

  FedEx

   

   
  

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15/2023 My package was on fedex truck at approx 6am for delivery. I received a text message at 5:19PM stating my package had been delivered. At approx 5:30PM I went to my front porch to retrieve the package and nothing was there. I then went to my garage and nothing was there. I called Fedex and was told the delivery notification was false and my package had been rerouted back to fedex and would be delivered on 1/17/2023. I told the representative that was unacceptable. It was no excuse as to why my package was not delivered on time as there was not weather conditions in the area to delay my package. So my package stayed on the truck all day with NO attempt for delivery. This is unacceptable on all levels. Tracking number ************

  

  Business Response

  Date: 02/10/2023

  Dear *****************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. Our research has not confirmed the location of your package.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an order with Scentsy that was placed on 1/8/2023. The label was created in *********, ** on 1/9/2023. It has gone down to ******* and back up to ************** since then. It has currently been sitting in *******, ** since 1/14/2023. When my husband called this morning (1/16/2023) regarding the status due to myself not having a voice they stated that the package is currently sitting in a trailer and wont even leave until possibly 1/17/2023 or 1/18/2023. They also stated that if the package is damaged or melted (the package has wax melts inside) it will not be their fault it will be the shippers fault. My husband spoke with a female by the name of *** and her employee number is ****.

  

  Business Response

  Date: 01/20/2023

  Dear : ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ******************** now showing delivered on 1-19-2023 at 12:17 PM.
  
  
  FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments
  This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
  Your concerns regarding issues with Customer Service have been brought to the attention of management.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.
  
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has declined to fix a bug with FedEx Delivery Manager, which has caused numerous problems for me. When I add my new address (117 ******) to FedEx Delivery Manager, I get a message saying "Your registration is complete." But when I go back to my list of delivery addresses, it's not there. I first notified FedEx about this problem on 12/16/22 when I sent screenshots via ******* direct message to @FedExHelp. I was told to contact FedEx technical support instead. I did so and was assigned transaction/case number TR2034803 and was told someone would get back to me soon. On 12/27, I reported to @FedExHelp that no one ever got back to me and asked for assistance. They declined to assist, telling me to call technical support. I called technical support again and was assigned transaction number TR2055186 and case ********. Tech support told me someone would call me back within 24 -48 hours. No one ever did. Instead on 1/3, I got an email from isellcases-****************************************** that said, "Case Number ******** has been resolved." Except nothing had been done, and my new address still couldn't be added to my profile. I contacted FedEx service recovery at ******************** and spoke to *****. I told her everything I wrote above and that I needed to be able to set vacation holds with FedEx, as is possible with Fedex Delivery Manager. As I am disabled and often ill, I am often unable to make/take phone calls during business hours, so on Thursday 1/12, my boyfriend spoke to ***** about the ongoing delivery issues. He requested that the delivery of FedEx Shipment ************ be delayed until 1/18. She indicated she would attend to that. On 1/13, I double-checked with @FedExHelp that the vacation hold had been set so I would not receive deliveries until 1/18. @FedExHelp assigned case number C-******** for my vacation hold request. Yet ************ was delivered on 1/14. I also asked for a disability accommodation, but it was declined. I am running out of characters.

  

  Business Response

  Date: 02/06/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of your shipments. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx
  
  

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18818050
  
  I am rejecting this response because FedEx has not fixed the bug in FedEx Delivery Manager. I still have been unable to enroll in Delivery Manager - it's been 2 months since I first complained about this.

  I also requested a disability accommodation. I am disabled and cannot lift heavy and/or large packages. I requested that FedEx deliver such packages inside my garage 
  (I gave FedEx my garage keypad code) because I have to hire contractors to move the packages, and leaving the packages outside for days leaves them susceptible to theft. FedEx refuses to put my packages in my garage, while *** has agreed to do so. I need to be transferred to the FedEx team that handles disability accommodations for customers.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On: Saturday 1/14/2023 at approximately 10:53 am a FedEx delivery driver entered into their system that a package in their possession was delivered to my address and was "Given to customer" which is me. This is unequivocally fabricated as no human beings were present at the residential address associated with this fictitious delivery entry. I reached out to FedEx and filed a claim. I was told that I will receive an update on the whereabouts of my package within 24 hours. After 24 hours surpassed, the update I received vaguely suggested the delivery driver indeed gave me my package and I somehow misplaced it on my own accord, which is dishonorably deceptive, bewildering beyond belief, fundamentally untrue, and absolutely unacceptable. FedEx also instructed me to tell the shipper my package is "lost" when in-fact it is not, wherein they free themselves from binding obligations and don't have to accept responsibility for the morally corrupt actions of the individuals they employ. I can be seen on camera inside of a public establishment at a completely different location buying coffee during the time the FedEx employee insists they "handed me" my package. I also live alone and nobody else was at my home. If FedEx cared to communicate with their customers properly and in a timely manner to address critical situations concerning their company the response from FedEx would have definitely been different more so than indifferent.

  

  Business Response

  Date: 01/17/2023

  
  Dear ***********,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 

  The appropriate management has been notified of your concerns regarding the

  tracking number, ***************, and our records indicate a proof of 

  delivery on January 14, 2023, at 10:53 a.m.  The package was released to

  your door since the shipper did not require a signature, and we apologize for

  the error in the notation of information.  

  On behalf of FedEx, please accept our sincere apologies for any inconvenience

  you have encountered while inquiring about the status of this shipment.
  
  Respectfully, 
  FedEx 
  

   

   

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18814936
  
  I am rejecting this response because it is untrue and the issue is still unresolved.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2023 a FedEx driver stole a package (total cost $48.84 for items plus shipping) off of my front porch. FedEx was scheduled to come out to pick up 2 packages that day, but when he arrived, the driver also took 1 *****delivered package with him as well. I've been communicating with FedEx Help customer service (@FedExHelp) on ******* and they tell me that local shipping hub will contact me if the package is found and that the only recourse of action I have is to contact the shipper to file a claim of loss with ***** Neither the shipper nor **** should be financially liable for a FedEx employee's theft. FedEx needs to refund me the cost of a replacement shipment that their employee stole off of my front porch.

  

  Business Response

  Date: 01/25/2023

  Dear *********************:

  Your report to the Better Business Bureau was received.

  We are concerned to learn of your report that FedEx collected the incorrect package on January 11, 2023. After additional research, your **** package has been located and was delivered to your address under FedEx tracking number *************** on January 19, 2023 at 11:24 a.m.

  The appropriate management has been notified and an internal review has been performed to prevent a recurrence.

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.  We look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx  

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 1/14/23 us say my package was delivered and signed for but as lil six apartments s and they say they dont got it and I never got package with tracking number ************ and today 1/15/23 I called us about it after filed an automated complaint, or a claim on the phone on 1/14/23 and today 1/15/23 is said its not ur problem us dont care ur agents said I want lost package seeing never rang my door bell and I was home all day and I dont no who is had sign for it no in my six apament complex say they dont got it and u find it messed up that ur drive did not ring my door bell and contact me first because no one but me and my family that live in **************************************************************** should be signing for my package so fix this befor my lawyer get in to it with and we end up dealing with this throw the law Thank you for contacting Hisense Customer Support. We have received your email and added it to your case. Here is the information you have requested Tracking Number: ************

  

  Business Response

  Date: 02/01/2023

  Dear ******,? 
  
  This is in response to your inquiry addressed to the Better Business Bureau. ? 
  
  Our records indicate the shipment on tracking number  770957966751 was delivered on January 14, 2023, at 10:18 a.m. We were concerned to learn of your report that the shipment was not located at your Apartment B26.? Additional research has been conducted in an effort to locate the shipment, which was located at a neighboring apartment. The tenant there advised us that the package had been taken your apartment. We spoke with you to verify if you had received  your package, and you did, although there were missing contents and some damage to the contents. You also advised us that your shipper has since then, replaced the contents. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.? Our local management team has been made aware of this issue and will be discussing the delivery issues you have experienced.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. ? 
  
  Respectfully, ? 
  
  FedEx 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18816527
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* dont want u to be sorry I want to get act together and make sure this stuff do t happen no this the 3 time so r thing like this has happened and had bbb us to fix make sure it never happens again or file paperwork with my lawyer and law to help make sure this never happened again

• Initial Complaint

  Date:01/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot activate FedEx Delivery Manager on my new address. The website give me an error message: "The system is unavailable. Please try again later." The app gives an error "the action you requested couldn't be completed. Please try again". See screenshots. I have tried this over the past 3 weeks with different browsers/computers/clearing cache, etc. I also called FedEx twice regarding this and am told someone from their level 2 technical support will get back to me, but I have not heard anything. Requesting assistance to have Delivery Manager setup for my account ******************** / ********** and address: *****************************************************************************

  

  Business Response

  Date: 01/18/2023

  Dear *****,
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the your Fedex Delivery Manager account. The issue has been resolved per our conversation. We understand your concerns and will continue in our efforts to make it a better experience.
  
  Respectfully,
  Fedex

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:01/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx tracking history #************ (from the company I placed the order with) shows the following. I blocked out specifics. As you can see, the information is conflicting; it shows it's out for delivery, then the next day at the carrier facility. It also says I requested a rescheduled date, which I did not. I still haven't received my order, and the company is having to re-ship a new one. This is not the first time I've had an issue like this with FedEx. Jan 14 7:04 AMOut for delivery to youJan 14 6:58 AMPackage arrived at carrier facilityJan 13 5:41 PMPackage arrived at carrier facilityJan 13 5:00 AMOut for delivery to you Jan 13 4:52 AMPackage arrived at carrier facilityJan 12 5:28 PMPackage arrived at carrier facilityJan 12 12:17 PMYour package has been rescheduled as you requestedJan 12 6:28 AMOut for delivery to youJan 12 6:25 AMPackage arrived at carrier facilityJan 12 6:23 AMPackage arrived at carrier facilityJan 11 8:39 PMPackage departed carrier facilityJan 11 3:55 PMPackage arrived at carrier facilityJan 11 4:40 AMYour package is in transitJan 10 4:13 PMYour package is in transitJan 10 5:09 AMPackage departed carrier facilityJan 9 9:44 PMPackage arrived at carrier facilityJan 9 11:07 AMYour x** Order has shipped

  

  Business Response

  Date: 01/17/2023

  Dear **************************,

   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the  

  tracking number 614015540492.  Our records indicate a proof of delivery on 

  January 15, 2023, at 10:36 a.m.  The local Ground facility noted an exception

  scan on January 12, 2022, due to operational delays causing the delivery

  date to be extended.  We apologize for the confusion in information noted.

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you

  have encountered. We value the trust our customers place in us, and this was

  certainly not representative of the service on which we have built our reputation.

  We look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  FedEx   

   

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18815548
  
  I am rejecting this response because: I only received one of the two shipments Chewy sent, one of which is a re-ship. Is the other one en route? 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/20/2023

  Dear **************************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We addressed tracking number ************ that was noted in your case

  notes.  Each package would have a separate tracking number so we

  suggest you contact your shipper for this information and call **************

  to speak with Customer Service and/or track package on FedEx.com.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx