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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,426 total complaints in the last 3 years.
5,037 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received emails on Sep 09, 2022 that a package will be delivered by Sep 14, 2022. On Sep 10th, I received an email from FedEx stating the new delivery date was going to be Sep 13th. On Sep 11th, I received an email from FedEx stating the new delivery date was going to be Sep 12th. So, I took time off of work (signature required) when I checked the tracking status and it said Monday delivery. I sat home all day on Monday waiting for the package (it kept saying it could be delivered up to 8pm CST), only to go in after 8 pm and now it says delivery will be Tuesday the 13th. So, I took another day off of work, and happened to check the tracking again. Now they changed it to be delivered on Wed the 14th. Now I have to take even more time off of work to be here Wed. I called and asked if someone could please explain to me why my package has been in the area since Sunday night and will not apparently be delivered until Wed now? I explained that I am burning up a lot of my time off to be here for a package that is not coming when they tell me it is. The supervisor I spoke with could only tell me they would look into it. They did offer me an alternative though. I could take my car to ******** and pick up the 32x32x29 inches and 100 lb package. I questioned as to how that would work and why would I use a delivery service if I needed to go pick up the package. Doesn't that kind of defeat the purpose of a DELIVERY SERVICE? All I know is it seems I have nothing but bad service with FedEx and every time I see something is being delivered with them I cringe. It used to be mostly stuff getting lost but now they are making me use up my time off and that is no good. FEDEX TRACKING ID: ************
Business Response
Date: 10/07/2022
Dear ***************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 3:10 PM on September 14th, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/07/2022

Complaint: 18019692

I am rejecting this response because: It does noting to solve the problem of telling people they are receiving a shipment that day when in fact they are not.

Sincerely,

***************************
Business Response
Date: 10/28/2022
Dear ***************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 3:10 PM on September 14th, 2022. Your concerns regarding your experience with our delivery notifications have been noted. We value this feedback for process improvements and thank you for bringing it to our attention.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had 3 packages that I have sent to **** through FedEx stolen from their shipping boxes by FedEx employees and the repackaged and either delivered to **** without their contents, or returned to sender because of some issue. All 3 of the issues were partially resolved via claims, but 2 of them were for amounts greater than $100 and I have lost money because of your drivers stealing the contents inside of packages going to **** in Astoria, **. This is a not an uncommon issue as it seems to happen all of the time, and I should not have to purchase insurance to protect myself against employee theft at FedEx. I could see an issue if the package was lost, damaged or stolen by someone other than a FedEx employee, but that is not the case here. Here is one of the tracking numbers - ************ - where the contents were removed from the shipping box, marked as undeliverable, and then returned to me *****. I am out $50 on this order because of the employee's actions.
Business Response
Date: 10/18/2022
Dear *******************,

This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit of $115.00 was processed on September 13, 2022 as Goodwill Gesture for FedEx tracking number number 277282875399.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully

FedEx
Customer Answer
Date: 10/18/2022

Complaint: 18019643

I am rejecting this response because:
This was not a goodwill credit. This was the insurance that is provided by FedEx and the cost of the shipping. Your driver in ******** opened the box and stole the sneaker I sent to **** as part of a sale. Then he marked the package as undeliverable and sent an empty box back to me. This is the 3rd time your driver in ******** has opened a box and stolen the contents. What type of business allows this to happen? I was contacted by your customer relations department and asked to send a receipt of the goods purchased. Why did I send that if you are not going to follow up on that? I am very confused by FedEX and the lack of accountability as to what their drivers are doing, especially to a good customer who uses your service 5-7 times a week.
Sincerely,

*******************
Business Response
Date: 12/06/2022
Please see the attached letter from the ******************
Customer Answer
Date: 12/12/2022

Complaint: 18019643

I am rejecting this response because:
I spoke to one of your customer relationship managers on the phone. They asked me to send detailed invoices for the claims to FedEx for both orders where your FedEx drivers stole the merchandise and delivered the goods or returned empty boxes to me. This representative said I would be compensated for the extra amount for the 2 orders as this was clearly theft for your FedEx employees. Why has this not happened yet? I have used your service over 500 times the last 2 years and you cannot make this right? It is embarrassing.

Sincerely,

*******************
Business Response
Date: 01/13/2023
Good afternoon,
This package did not have a declared value established at the time that the shipping label was created. As such the maximum liability for the package is established as $100. The claim was paid at the maximum liability amount of $100 plus the shipping charges. The check was accepted and deposited into the claimant's account. There will be no other payment issued on this claim.

Sincerely,
FedEx
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8.15.22 I dropped a package off in ********* ** to be delivered to ****** and as of today it is still not there. I have been told on more than one occasion that the package cleared customs and would be delivered. Today, I receive a text advising the package will be returned to shipper (me) and then an email saying it will be delivered as just delayed again. I do not want my package returned to me at all as I am not stable in location due to various worksites and the size of the package, I can no longer handle due to a disability, and it is fragile.
Business Response
Date: 09/27/2022
Dear *******,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research is currently in progress and you will be contacted once additional information becomes available.

Respectfully,
Fedex
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had issues for the last 4+ years with FedEx deliveries. The drivers do not follow delivery instructions which resulted in multiple packages being stolen or spoiled. I receive regular shipment s of medications that require refrigeration and on multiple occasions it was delivered to the wrong address or was left at my door without anyone knocking and me not receiving any notification of delivery for hours causing my $32,000.00 worth of medication to spoil. My medication shipper has even required me to sigh for the receipt of shipment but the delivery driver let package at my door forging my signature. Most recently I ordered a set of 2 bookshelves that were both picked up by FedEx at 12:00am on 09/09/2020 one was received by me on 09/12/2022 and was damaged. The second one I still have not received and according to FedEx They should have arrived on 09/11/2022 the missing one stil shows its in ********** ** and has been their since 09/09/2020 at 11:04pm tracking #************
Business Response
Date: 09/30/2022
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate that your shipment on package tracking number ************ was delivered on September 15, 2022, at 10:21 a.m.

Your concerns regarding your deliveries have been brought to the attention of management responsible for operations in your area and this will be investigated and handled internally accordingly. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dropped off a package at a FedEx location inside of a ********* on 9/11/2022 and when I checked the next day, it said "Shipment Exception". On 9/13/2022 I filed a claim with FedEx since the agent I spoke with stated that the package has most likely been lost or stolen. The items in the package were worth about $200 and it was an exchange I was making with ******* Now, ****** won't issue a refund unless they receive a package. Also, when I called and spoke with a FedEx claims agent, they stated that if the claim is granted, the $200 check will be issued to the sender on the packing label. The address on the packing label is ONLY ******* So, I want to happen instead is to have the $200 check mailed to MY address and have it mailed sooner than 14 bus days.FedEx Tracking: ************ FedEx Claim #: C-********
Business Response
Date: 09/16/2022
Dear *****************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 11:08 a.m. local time on September 15, 2022.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Per our conversation this shipment was received.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a size 11 men's pair of the ****** Yeezy Boost 350 V2 Core Black White shoes on 7/26/2022 to ******. The *** number of my current support ticket is ***********. On 8/2/2022 I received an email that the shoes did not pass the verification process due to "too many variances in materials and construction when compared to authorized, retail items." I have sold over 50+ pairs of shoes on ****** and have never once had an issue with authentication. I reached out to support via chat later that week and provided my order confirmation from ****** to prove that the shoes were authentic. I was told they would look into the issue as no pictures of the failed authentication were available. I was promised I would hear back in 2-3 business days but did not. I followed up via chat a week later on 8/10 and was told that they were still investigating my case and I would hear back in 1-2 business days (I had not been provided with a support ticket number at this time). After receiving no update after another week, I emailed support on 8/17. On 8/20 I received a response with no resolution and after more back and forth, I was told to reach out to FedEx on 8/27. FedEx stated they would look into the situation further on their end if ****** provided the date, time, and location of the return package drop off. ****** never provided me with this information and instead sent a payout to me of $25.75 on 9/5 (which I emailed multiple times that this is not a sufficient resolution to this issue). It has been over a month since my shoes failed authentication and I still have neither received my original shoes back, nor the proper payout amount for the sale of the shoes. ****** is claiming there is nothing else they can do and for me outside of the $25.75 payout when the actual payout should be $257.52. I am not getting anywhere with either FedEx or ****** to resolve this issue or further escalate it.
Business Response
Date: 09/14/2022
Dear *********,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research indicated that a label was created; however, the package was never tendered to FedEx.

We hope this information is helpful. Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
INVOICE NUMBER *********** WAS GENERATED PURSUANT TO TRACKING NUMBER ************ FOR A PACKAGE CONTAINING A BUMBER ON 09/01/2022 VALUED AT 489 USD. IT WAS WRAPPED, MEASURED, AND SHIPPED PER FEDEX GROUND GUIDELINES. SOMEWHERE ALONG THE WAY THE PACKAGE UNDERWENT A SINGLE DIMENSION AUDIT WHEREAS THE ACTUAL DIMENSIONS WERE RENDERED NOT EQUIVALENT TO THE ACTUAL BY FEDEX. THIS RESULTED IN THE SHIPMENT COSTING AN ADDITIONAL **** TO SHIP MORE THAN WHAT WAS ESTIMATED. THE ACTUAL DIMENSIONS INPUT AT LABEL GENERATION WERE THE ACTUAL DIMENSIONS WHEN SHIPPED AND RECIEVED. DESPITE BEST EFFORTS TO PROTECT THE PACKAGE AND ENSURE THE PADDING OF THE PACKAGE, THE **** WAS DELIVERED DAMAGED AND RENDERED UNUSABLE. THE **** IS AVAILABLE FOR PICKUP AND INSPECTION. THE REQUEST HAS BEEN MADE DESPITE JUMPING THRU SEVERAL HOOPS TO HAVE THE DIMENSIONS RE-AUDITED AND ADJUSTED AND THE CREDIT **** ON FILE BE REFUNDED FOR THE ERRONEOUS MISCALCULATION AND CHARGES. FEDEX REPS NOT BEING ABLE TO PROVIDE THE INVOICE OR CLARITY REGARDING THE MATTER DESPITE BILLING THE **** ON FILE IN REAL TIME WITH THE CHARGE, AS RESULT OF INTERNAL DELAYS ADDS TO MY FRUSTURATION AND DISSATISFATION. I ASK THAT REIMBURSEMENT FOR THE PART IN THE AMOUNT OF ****** USD BE MADE AND THAT THE ENTIRE CHARGE FOR FREIGHT BE REFUNDED WITH IMMEDIATE EFFECT. CASE C-********
Business Response
Date: 09/19/2022

Cargo Claims
PO ******************************************************* 84126

September 19th, 2022

*************************
374 ***********
******, ** 022180
******************
BBB Case #********

RE: FedEx claim on tracking # ************

Dear *****,

Your report to the Better Business Bureau was received.

Please complete the attached claim form and email to *************************************************.

I apologize for any undo inconvenience in this matter.

Sincerely,

**************
Executive Management team
FedEx Services
Customer Answer
Date: 09/19/2022

Complaint: 18018660

I am rejecting this response because: Fedex is attempting to gather more information or deflect, versus actually addressing my concern and providing a solution. Furthermore, much of the information requested to be completed that is outlined on the form has already been provided. Fedex please be cognizant of the absorbent amount of time already exhausted and refrain from necessitating additional information requests beyond this form which will be emailed today as outlined and mailed to the address indicated on the form. I have no further information to report and implore you to do your own research and provide a suitable response.
THE BUSINESSES RESPONSE IS NOT SATISFACTORY.

Furthermore, the intent of my complaint was two fold, to address a damaged item delivered unusable, despite following FedEx's packing guide and to be given a refund for the freight that was erroneously miscalculated.

Sincerely,

**************
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had a package sent through FEDEX that was not delivered!! Myself and the sender have filed claims in which were denied!! Fedex has stolen my package and claims it was delivered successfully!! I can prove it was not delivered as I have a Ring camera and no one came to my door! They are very unprofessional and theifs. This is absolutely unacceptable!!
Business Response
Date: 09/22/2022
Dear ***************************:

This is in response to your inquiry addressed to the Better Business Bureau.?

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 277538061808. Your concerns that delivery information was recorded for the shipment at your address have been brought to the attention of management, and this will be addressed internally with the drivers serving your area. Upon additional research, FedEx was able to recover the package. Our records indicate the package was redelivered at 1:00 p.m. on September 22, 2022, to which you confirmed receipt.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.?

Respectfully,?

FedEx

Customer Answer
Date: 09/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped a package from my PO box in the ** to myself in ****** (Through a company called myus.com). It included $541 USD worth of stuff I purchased for my toddler from amazon.com. The package was supposed to be delivered on the 5th of ********* (early) and then updated to the 8th of ********* ********* delivery time). I got a text message on the 6th to pay around 100 CAD in import fees, which I paid right away. There hasn't been any update on the tracking since the 4th, the package was never delivered. I have called FedEx more than 10 times now and every single time I have got the runaround. I asked a manager to call me. They said they would but never did. They said they have opened a trace on the package but haven't provided me with any sort of update or expected resolution for over a week now.I do want my package. I need the stuff I purchased. I didn't pay a hefty amount for a 2-day delivery to be left in the dark for over 10 days now with no delivery time. Here is what I want as a resolution: I want an immediate update on the status of the package. Where is it? Why is it not delivered? I'd like my package delivered to me asap. if the package is lost I expect FedEx to refund me the cost of all those items (invoice available and picture attached, it's in USD), the FedEx fees, and import fees. and a promise to deliver the next package asap, as I will have to purchase all those items again. I do expect a refund on the FedEx fees either way as this has been a horrible experience and the package is more than 5 days late. The tracking for this package is: ************
Business Response
Date: 09/15/2022
Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the tracking number 27735999704.
Our records indicate a ******* Hub scan on September 4, 2022, and no additional information. A case has
been opened however the package has not been located. We suggest the shipper, *******************,
is contacted so they can open a claim. All claims are settled with shipper.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/15/2022

Complaint: 18018312
I have attached a letter from ********** saying that I am the owner of the package. They asked me to file the claim myself.
I have not received my package or my money (including the cost of my items which is around $540 usd). For the past 10 days your agents over the phone kept telling me that the package is in custom, as soon as I mentioned I will be calling CBSA to check on the package the story changed, and was told that the package never reached ******. Why would you charge me import fees if the package hasn't even reached ******. Where is my package? Why did you lose it? cover the costs as soon as possible so I can order the items again. STOP GIVING ME THE RUN AROUNDS.
Sincerely,

*****************************
Business Response
Date: 09/21/2022
Dear Ms. ************************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the tracking number 27735999704.
Our records indicate a ******* Hub scan on September 4, 2022, and no additional information.
A claim should be opened on FedEx.com. Please attach a proof of value, and a signed shipper release authorization letter.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/21/2022

Complaint: 18018312

I am rejecting this response because:
The claim has been opened. C-81784926. The authorization letter has been attached. Same as invoices, etc.
Still no package and no refund. FedEx has started another tracing, which they have done 3 times now. Again asked for details about the content which was provided before and I provided it again. I need these items. I either need my box or my money so I can purchase the items again.

Sincerely,

*****************************
Customer Answer
Date: 10/03/2022

Date Sent: 9/21/2022 2:55:19 PM

Complaint: 18018312

I am rejecting this response because:
The claim has been opened. C-81784926. The authorization letter has been attached. Same as invoices, etc.
Still no package and no refund. FedEx has started another tracing, which they have done 3 times now. Again asked for details about the content which was provided before and I provided it again. I need these items. I either need my box or my money so I can purchase the items again.

Sincerely,

*****************************
Business Response
Date: 10/04/2022
Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the tracking number 27735999704.
Our records indicate a ******* Hub scan on September 4, 2022, and no additional information.
We have conducted searches however the package was not located.
A claim has been opened and is currently being reviewed.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 10/04/2022

Complaint: 18018312

I am rejecting this response because:
the claim department got back to me after conducting two more searches. They said they will refund me $525 CAD even though the value of the items on its own was $541 USD plus $128 USD shipping fee plus $104 CAD in import feeds. $525 CAD is not even half of what I spent on that package.
It's been more than a month since you lost my package. Refund my money so I can repurchase the items. They were for my son's 2nd birthday, which is soon.

Sincerely,

*****************************
Customer Answer
Date: 10/12/2022

Date Sent: 10/4/2022 5:04:15 PM

Complaint: 18018312

I am rejecting this response because:
the claim department got back to me after conducting two more searches. They said they will refund me $525 CAD even though the value of the items on its own was $541 USD plus $128 USD shipping fee plus $104 CAD in import feeds. $525 CAD is not even half of what I spent on that package.
It's been more than a month since you lost my package. Refund my money so I can repurchase the items. They were for my son's 2nd birthday, which is soon.

Sincerely,

*****************************
Business Response
Date: 10/17/2022
Dear Valued Customer, On behalf of FedEx we apologize for any inconvenience in regards to this shipment of record. Our records indicate that a claim was filed and the claim was processed to the shipper of record. Our legal obligation on any and all claims are with the shipper of record. Therefore any compensation or refund you are requesting, we can only refer you back to the shipper.
Customer Answer
Date: 10/17/2022

Complaint: 18018312

I am rejecting this response because:
I have a release of authority from the shipper.
The claim was filed by me. It is in process, I yet to receive the money.

Sincerely,

*****************************
Customer Answer
Date: 10/28/2022

Complaint: 18018312
Date Sent: 10/17/2022 7:55:43 PM

Complaint: 18018312

I am rejecting this response because:
I have a release of authority from the shipper.
The claim was filed by me. It is in process, I yet to receive the money.

Sincerely,

*****************************

Business Response
Date: 10/31/2022
Dear Valued Customer, On behalf of FedEx we apologize for any inconvenience you have experienced with our service. Our legal obligation on any and all claims are with the shipper of record. Unfortunately any compensation you are requesting, we can only refer you back to the shipper of record.
Customer Answer
Date: 11/03/2022

Complaint: 18018312

I wish FEDEX would get their act together and somebody with actual knowledge on how things work would for once respond here.
I already got my claim approved and got refunded for the cost of the items lost.
however I keep getting invoices from Fedex for import fees on a package that was lost before being imported and for an invoice that I paid months ago (even though the package was never imported and no duties were paid to CBSA).
FEDEX, get your acts together. Your customer service is HORRIBLE. Most of your agents have no idea how YOUR processes work and have zero knowledge.

Sincerely,

*****************************
Customer Answer
Date: 11/10/2022

Date Sent: 11/3/2022 11:39:29 PM

Complaint: 18018312

I wish FEDEX would get their act together and somebody with actual knowledge on how things work would for once respond here.
I already got my claim approved and got refunded for the cost of the items lost.
however I keep getting invoices from Fedex for import fees on a package that was lost before being imported and for an invoice that I paid months ago (even though the package was never imported and no duties were paid to CBSA).
FEDEX, get your acts together. Your customer service is HORRIBLE. Most of your agents have no idea how YOUR processes work and have zero knowledge.

Sincerely,

*****************************
Business Response
Date: 11/11/2022
Dear Ms. *********************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the tracking number 27735999704.
Please email: ****************************************** for assistance with this matter.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

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