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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,426 total complaints in the last 3 years.
5,045 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mailed 5 packages to **********., Total weight 84 pounds. They informed me that I would get an invoice with amount charged. My Chase credit card has been charged $4,272.63 . Plus another charrged of $75. I know nothing about. I have spoken to several people the last being to Revenue services with a promise of an invoice and a response to my complaint. Since March 7. No response. This charge is too high for the packages delivered. As soon as I figure out how to send you the receipt I will send it.Thank You
Customer Answer
Date: 03/21/2023
The package was sent to *********** for children in ********** who have no school supplies . We *********** supplies, pictures & crosses the children from our church made and collected. This large fee is a big burden on our *****************.
Thank you
Business Response
Date: 03/22/2023
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We have received your request for an invoice adjustment for the shipment traveling under FedEx tracking numbers ************, ************, ************, ************, and ************. After further review, we have determined that the charges for these shipments are valid and match the receipt that you were provided at the time of purchase. Therefore, we unable to honor your request for an adjustment.
We also received your request for clarification regarding the amount of $75.38 that was charged to your payment method. After further research, I confirmed that these charges are for five boxes that were purchased on 2/24/23.
On behalf of FedEx, we apologize for any inconvenience. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,

FedEx
Customer Answer
Date: 03/22/2023

Complaint: 19623224

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 03/24/2023
Yes I refuse their response. They Charged me $4254. and another $75 for shipping. 85 pounds in which I have no receipt.
These 5 packages were school supplies, crosses and pictures painted from the children from our church. with donations they collected to an
Impoverished *********** in **********. *********** has no bathrooms and only one child per family can attend. I was told an invoice what be emailed
to me with a cost. I am still waiting for invoice. I have spoken to a service clerk in charge of complaints. This amount is much to high. I could have flown there and delivered the packages. I need advice as to who or what else I can do. This places a burden on our small church. Plus takes away food and needed items
for the school in **********.
Customer Answer
Date: 03/24/2023

From the CONSUMER:
Sent 3/24/2023 3:06:59 PM
Yes I refuse their response. They Charged me $4254. and another $75 for shipping. 85 pounds in which I have no receipt.
These 5 packages were school supplies, crosses and pictures painted from the children from our church. with donations they collected to an
Impoverished *********** in **********. *********** has no bathrooms and only one child per family can attend. I was told an invoice what be emailed
to me with a cost. I am still waiting for invoice. I have spoken to a service clerk in charge of complaints. This amount is much to high. I could have flown there and delivered the packages. I need advice as to who or what else I can do. This places a burden on our small church. Plus takes away food and needed items
for the school in **********.
Business Response
Date: 04/03/2023
Dear ***************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We have received your request for an invoice adjustment for the shipment traveling under FedEx tracking numbers ************, ************, ************, ************, and ************. After further review, we have determined that the charges for these shipments are valid and match the receipt that you were provided at the time of purchase. Therefore, we unable to honor your request for an adjustment.

We also received your request for clarification regarding the amount of $75.38 that was charged to your payment method. After further research, I confirmed that these charges are for five boxes that were purchased on 2/24/23.

On behalf of FedEx, we apologize for any inconvenience. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 04/03/2023

Complaint: 19623224

I am rejecting this response because: The cost is to high over $4000 to ship school supplies to *********** a school for underprivileged children. I want a complete break down of how much each box is charged compared to other shipments.

Sincerely,

***************************
Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a company that I used to have great admiration for however I am incredibly disappointed at the manner in which they are handling my issue. I shipped a package to ******* ******. The package was erroneously delivered to ***********. This happened on March 6th. I have called daily for updates, spoken with managers, and signed up for email updates and have not received one call or email from FedEx. The tracking site shows no update since March 8th. The lack of communication and urgency in resolving the matter or providing updates to me as the customer is appalling
Business Response
Date: 03/30/2023
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
tracking number 816030936536. Our records indicate the package was
delivered on March 24, 2023, at 4:09 p.m.
Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,
FedEx

Customer Answer
Date: 03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
I confirmed with the receipient that they are in possession of the package.
My concern was more with the lack of communication from FedEx. I called repeatedly and each time I had to provide all the details . It seems there was no open file on this case. I was promised someone would call me back several times and only received one call at the end once the issue was resolved

Sincerely,

*************************
****************************
***********, ** 07302
Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its been almost 2 weeks since I ordered my perfume with no pending delivery date. The FedEx tracking has not updated in 4 days and it said its at the local facility . I have left several emails and have tried to call with the same automated answer.
Business Response
Date: 03/27/2023
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number 395466291779. The shipper acknowledges the terms of shipment were FedEx Ground Economy. This service specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-defined delivery service. Additionally, scans may not post on every day of package transit. Most shipments are generally delivered in **** business days.
Our records indicate delivery is still pending. As tracking and tracing processes are limited with this shipment service, you may continue monitoring at Fedex.com for local arrival. At this time no further information is available. We apologize for the delay in this transit. Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement, return or replacement if needed.

We value your feedback and this opportunity to serve you. On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.
Respectfully,
FedEx
Initial Complaint
Date:03/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife sent very important documents to *********** a few weeks ago at the ******* downtown near korean consulate fedex location. When the recipient received the package ***************** it was missing a few important documents and the *********** fedex did investigation on the package to see if there any **** that someone opened the package but couldnt find any. The US Fedex is giving me a reason that the korean govt usually removes the document that we tried to send but when we checked with the korean transportation foreign department, they do not open closed and sealed documents. When my wife sent the document from ******* location, the staff received the documents from my wife for them to put it into the package but my wife didnt see them actually putting the documents into the package on the spot. We tried to call the location in ******* but wont answering the phone at all. From this experience, fedex has negatively impacted us financially and emotionally as well.
Business Response
Date: 04/05/2023
Hello FedEx Customer,

Thank you for selecting FedEx as your shipping provider.

We have reviewed our handling of your package for the second time. After further investigation, we are unable to honor your claim. Our records do not show any evidence of mishandling by FedEx.

Sincerely,
FedEx
Initial Complaint
Date:03/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent my clubs via fedex to ********** ************** and they lost my brand new $1700 clubs.I know accidents happen but I would like a refund for the cost of my clubs.Tracking Number: ************
Business Response
Date: 04/04/2023
Dear ***********************,

Your report to the Better Business Bureau regarding tracking number 770757897215 was received. We regret any inconvenience you experienced as a result of this situation.

Additional searches have been performed, and we regret that we are unable to locate your package at this time. Per your request searches will continue and if your item is located you will be contacted. Should you have any questions please feel free to contact us at **************.

Thank you for your patience in this matter and we apologize for the inconvenience.

Respectfully,

FedEx

Customer Answer
Date: 04/04/2023

Complaint: 19621542

I am rejecting this response because: they need to honor the fact that they are unable to locate my item. I trusted BBB with my clubs and they lost them. I paid over ***** for these and they were brand new. Looking for some sort of compensation.

Sincerely,

***********************
Business Response
Date: 04/24/2023
FedEx Values your business. We received and processed your claim request. Unfortunately, upon completing our investigation, we must respectfully decline your claim. Our records indicate an addendum was added to your contract stating you agreed to not file claims resulting from transportation services provided by FedEx. We regret any inconvenience this issue may have caused.
Initial Complaint
Date:03/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Sir/*****,I sent a envelope with 2 papers to ***** from ************ by a company called package ******. They charged me $30.98. This was a charge in full for sending the invoice. PackageHopper has arragnement with Fedex. They asked me to drop the envelope to Fedex (their shipper) with awb and also package ****** invoice. I did. Now Fedex is asking me to pay $141.30 and $161.08 as a collection agency fee. I do not have any relationship with Fedex. Fedex should work with their principle partner, Package ****** to sort this out because they have used wrong label. The receipt with package ****** enclosed. My arrangement is with them and you are their shipper. . Neither Fedex or Package offer has sent me evidence or receipt from custom on their charges. So, far other than the **** I have not received anything. Unless there were extra-ordinary circumstances, the custom should have not charged their fee because there were nothing other than 2 pieces of papers. Please remove these charges from Fedex account. If anything, I should be getting full refund for not delivering the package in time I demand that Fedex halts their collection process and apologize. Package ****** should refund me the amount $30.98 since package did not get dropped in time Regards ***
Customer Answer
Date: 03/24/2023
FedEx Intl Economy: Tracking number 289799165266
Business Response
Date: 04/17/2023
Dear *********************:
I attempted to contact you and was unable to reach you by phone so an email was sent to you. Per your email, you will contact our office the week of April 24th to discuss your concerns. Any exception to our normal quality service is a concern to us so we look forward to hearing back from you.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 04/28/2023
I got a call from ****** from Fedex last week while I was in Europe. I called her this week **************************) and gave her the background of the case. She asked me contact information of the Package ****** and asked me to send an email to both. I just sent an email to both.
As I stated in my complaint that Fedex or Package ****** has sent any evidence of custom charges for a 2 page letter I sent. These charges should be waived and full refund should be sent to me since the letter took 13 full days instead of typical 3-4 days
Regards
***
Customer Answer
Date: 05/02/2023

Complaint: 19621463

I am rejecting this response because:Date Sent: 4/28/2023 5:25:03 PM
I got a call from ****** from Fedex last week while I was in Europe. I called her this week **************************) and gave her the background of the case. She asked me contact information of the Package ****** and asked me to send an email to both. I just sent an email to both.
As I stated in my complaint that Fedex or Package ****** has sent any evidence of custom charges for a 2 page letter I sent. These charges should be waived and full refund should be sent to me since the letter took 13 full days instead of typical 3-4 days
Regards
Raj

Sincerely,

*********************
Customer Answer
Date: 05/05/2023
This is further information on the complaint I have raised with BBB.
I have spoken to Fedex rep (MS. ******* two times. Provided her the background and asked her to look into facts and correspondence with their customer -Package ******
Enclosed is an email to her this morning proving my point. Please review the email attachment and 2 attachments.
******,
Hope you are well. Enclosed is an email from package ****** and your email that proves my point. Let me explain

1) You have been saying to me that these are shipping charges. These are not custom or duty charges. Check the invoice from the package ******. That is from Package ****** clearly stating that those shipping charges have been paid. They do not cover the custom or duty charges.
2) Your email says "You were not billed for any duties and taxes, just the shipping charges. You need to go back to Package ****** and charge them for shipping charges since those were paid by me to them. THis is between Fedex and your customer.
I would like you to close the matter and reverse any charges outstanding on my account within 7 days. If this not done, I will hold Fedex Responsible for charging me illegally and hold Fedex and yourself responsible for the damage. I will also file a complaint with BBB
Raj

enclosed - Package ****** invoice for shipping charges
- Package ****** email stating that they cover shipping charges
Business Response
Date: 05/05/2023
Dear: **************,,

This is in response to your inquiry addressed to the Better Business Bureau.

After further research, I confirmed the transportation charges for FedEx tracking number 289799165266 are valid. Because you are listed as the shipper, you are being billed for the shipment. The invoice you attached to this site is from Package ******, and is not a FedEx invoice. Please contact Package ****** for any future inquiries regarding this billing inquiry since you enlisted them to create the label for you and you accepted the label and dropped it off at a FedEx location to be shipped..

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 05/09/2023

Complaint: 19621463

I am rejecting this response because: The fedex agent continued to lie to me that the charges were custom and duty charges. When I asked for proof that they had paid those charges, they changed the story that these are shipping charges. The shipping charges were paid to "Package ******" in full. Receipt attached. Fedex never told me that there will be additional shipping charges at the time I dropped the package per "Package ******" instructions. I had already written and communicated to their representative that they should settle this with Package ******.
They continue to lie and harass. If they insist to pursue, I will vigorously defend and hold them responsible.
Thank you BBB for your help

Sincerely,

*********************
Business Response
Date: 05/09/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.

After further research, I have confirmed the transportation charges for FedEx tracking number 289799165266, were rebilled to a valid FedEx account number. You are no longer responsible for those charges in the amount of $141.30.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Business Response
Date: 05/09/2023
Date Sent: 5/9/2023 12:40:57 PM
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.

After further research, I have confirmed the transportation charges for FedEx tracking number 289799165266, were rebilled to a valid FedEx account number. You are no longer responsible for those charges in the amount of $141.30.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 05/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. As I have stated from the onset that Fedex charged me illegally and continued to lie about it. Now that they have corrected their mistake and rebilled those to correct place. My complaint is addressed/
Thank you BBB

Sincerely,

*********************
***********************************************************
*****, ** 19301
Initial Complaint
Date:03/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/18/2023 FedEx delivered my packages to the wrong address. The FedEx delivery driver took a photo of the delivered packages which was provided to me in a a "delivery confirmation email." The photo taken showed my packages delivered to a house that isn't mine, I never received the packages, and I have no idea where they were mis-delivered by FedEx. I immediately notified FedEx that the home in the delivery photo wasn't mine, and that the packages had been mis-delivered. The FedEx rep ****** told me that the only resolution was for me to contact the shipper, Yankee Candle, so Yankee Candle could file a claim for the mis-delivered package. When I contacted Yankee Candle on 3/18/2023, I was told to contact FedEx, as FedEx had delivered the package incorrectly and FedEx would have to assist me with filing a claim and correcting the problem. The attached document clearly showing the incorrect home (i.e. not my home) where FedEx mistakenly delivered my packages, was already provided to FedEx along with a photo of my actual home.
Business Response
Date: 03/28/2023
Dear *******************,

This is in response to your recent inquiry addressed to the Better Business Bureau regarding FedEx Ground Economy tracking label ********************.

We are concerned to learn of your dissatisfaction with pictures of a shipment that was scanned as delivered. The appropriate management has been notified of the scanning situation for an internal review with the drivers responsible for serving your area. After exhausting our search options, we regret no alternate recovery information was available for shipment with tracking number ********************.

Per the FedEx Ground Economy shipment agreement, because the receivers financial arrangements are with the merchant, assistance regarding reimbursement, return or replacement should be made to the shipper. Thank you for verifying the shipper has replaced the items,and no further support is needed.

On behalf of FedEx, please accept our apologies for any inconveniences experienced. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx
Customer Answer
Date: 03/29/2023

Complaint: 19621412

I am rejecting this response because:
No support was offered whatsoever by FedEx. Even after two separate Fedex representatives confirmed to me that FedEx was fully aware that their driver had delivered my packages to the wrong location, they did not accept any responsibility, nor did they offer me any resolution or assistance. Their repeated mantra was simply that I had to follow-up with the shipper.
It is astounding, and frankly pathetic, that even when a company admits that they are 100% at fault, they will not even remotely attempt to rectify their admitted mistake. FedEx never sent a driver back to the incorrect address to retrieve and possibly re-deliver my packages, no information was provided to the local FedEx team to hopefully avoid the same mistake happening again, FedEx refused to contact the shipper to assist me with requesting a replacement, and FedEx was completely unwilling to accept responsibility and correct their mistake, even when it was 100% confirmed that the FedEx driver mis-delivered my packages to the wrong address.
A far more appropriate response from FedEx would have been to send a driver on the next available delivery day to retrieve the packages that they delivered to the wrong address, and then attempt to actually deliver them to the correct address. That type of response would probably have added the absolute minimum to a driver's workload, but would have represented actual customer service.

Sincerely,

*******************
Initial Complaint
Date:03/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03//13/2023 I ordered an impeller, approximately $13 cost, for an aquarium canister filter from Oase, the manufacturer of the filter. I paid about $13 in shipping costs for FedEx to deliver the impeller via two-day delivery. When it did not arrive as it was scheduled on 03/15, I called FedEx on 03/16. The representative that morning lied, telling me that although the tracking on my end said it was delayed with no estimated delivery date, on his end it showed my package was on a truck for delivery that day. When it had not arrived or been updated on tracking, still showing location in *********, ****, by 7:30PM I called back. This is when I was informed that it had never been shown as out for delivery on their end. As of today, 03/19, it has still yet to update or be delivered. The company also tried to subvert my request to speak with a supervisor, by attempting to instead put me on with a "tracker" who was conveniently not available. They have refused to refund, claiming they only refund express packages, not ground. They have also only begrudgingly offered a thin apology for the lying, trying to instead explain things away due to weather and other factors remaining from the pandemic. The tracking number for this package ************.
Business Response
Date: 03/27/2023
Dear ***********************

Your report to the Better Business Bureau regarding tracking number ************ was received. Our research has not confirmed the location of your package.

We regret any inconvenience you experienced as a result of this situation.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

Thank you for your patience in this matter and for shipping with FedEx.

FedEx
Initial Complaint
Date:03/18/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a chair on 3/13/2023. FedEx was supposed to deliver it on the 15th. I've been trying to get my delivery since then. They keep changing the dates, finally to today. Still no chair! I have called them many times regarding this and received no answers except that a supervisor would call me, but no one does. The chair is sitting in ****************, ******** where I live at their warehouse. Can someone please look into this, because I'm on disability and paid alot for this chair for them to be fooling around with me. I need and want my chair! Like I said, it's sitting at their warehouse here in **************** not far from me. So, what is the real issue?Thank you so much for your help with this issue.
Business Response
Date: 03/20/2023
Dear *****,

This is in response to your inquiry addressed to the Better Business Bureau.

It appears that the shipment traveling on package tracking number ************ was delayed at our *****************, CO station that serves your area. The delivery was completed at 1:15 p.m. on March 19th, 2023.

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx

Customer Answer
Date: 03/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

*************************************************
********************************************* Apt 258
****************, ** 80916
Initial Complaint
Date:03/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 16 March, 2023 I ordered an Apple Watch to monitor and track my heart as I just had a stroke last month and I had to return my previous monitoring device that same day. I was told the watch would be delivered to me the following morning at 9AM. I waited until 8 PM and no watch was delivered nor was anything communicated, besides delay. But the watch sat in the ********** Facility from 9:12AM on 17 March until now. When I called this morning 18 March to find out if it would be delivered, I was told someone would be contacted and Id be receiving it between 3 and 5 today or definitely by the end of the day at 8. So when I called at 3:30 today, I dont understand why the customer service lady said the package wasnt marked for Saturday delivery, so I wont be receiving it until Monday. My issue is, the initial delay wasnt my fault, so what does the package being marked for Saturday delivery have to do with anything? Why wasnt I told this when I called initially today, or better yet, yesterday when my package sat there all day? I couldve picked it up then! When I told customer service I wanted to file a complaint and I asked what the timeframe is to hear back, the young lady sounded as if there was no set timeframe, to resolve costumer issues. This is unacceptable!! The service is not free, nor is anyone doing me a favor! All customers want is timely and honest communication. Ive been lied to and pushed to the side for a service that I paid for!
Business Response
Date: 04/04/2023

Dear ***********************,

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 639841162926.

After exhausting all our search options, we regret that we are unable to locate your package in our system. We also regret any problems you encountered while inquiring about the status of your package. The appropriate management have been notified of this issue, and an internal review will be done.

Per our telephone conversation, Apple reshipped the item to you and you received it today.. On behalf of FedEx, we apologize for any inconvenience.
Respectfully,
FedEx

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