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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,426 total complaints in the last 3 years.
5,042 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx Tracking # ************ This is my second complaint, the first one was last November. Coincidentally, also a package from Saks Fifth Avenue.I live in a gated community. FedEx is in our community pretty much every day and they have an assigned gate code, one they have had and used for over fifteen years.My package was out for delivery three times. And today it was finally delivered. Unfortunately it was left outside our main entry gate (not a gate at my home, don't have one of those), one the ground, in the rain. I had another package from Target that was left as well. Luckily, a neighbor happened by and brought them to my house.This type of poor service has been going on for over a year and complaints from this part of ******* are happening every day. It has to stop. FedEx drivers have been dumping packages by unused community gates, near trash dumpsters in ********** ******* and who knows where else. We have had neighbors and local police officers delivering packages. No vendor should be allowed to conduct their business in this manner.I demand an explanation and an apology (again).You should probably cross check my complaint with others you have received from ***** County *******.Thank you,********************************* ************ ************(c)
Business Response
Date: 03/29/2023
Dear *********************************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 636619124057. .

Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations, and the local manager has contacted you to discuss your concerns. Name and contact information for local management was also provided to you, should you have a need to contact management in the future.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx

Customer Answer
Date: 03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************************
********************************** #****
*******, ** 30537
Initial Complaint
Date:03/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 6th I sent a package overseas. None of the items in my package were damaged. The package was suppose to arrive to its destination by March 10th. FedEx attached the wrong invoice to my package causing a 5 day delay in delivery and causing the package to undergo physical examination at customs. At some point during all of this, the stuffed doll in my package was cut open. I filed a claim on March 16th, the day after it was delivered, and the claim was denied. When I called and spoke to supervisor ***** on March 22nd she was extremely rude with me and stated that they would not be assuming liability for the stuffed toy's damage (it's only a $10 doll and at this point it's the principal of the matter for me). I have emails from *******, a FedEx Clearance Representative who worked on the invoice issue with me. He included the original invoice that was attached to the package which was from someone in ***** going to a completely different country. ***** told me I was lying about the invoice issue and that she didnt need the emails I had to know it. The original tracking number is ************ and the tracking number for the invoice that was wrongfully attached to my package and caused the delay is ************. At this point I just want what I paid for shipping back, the delivery fee my fiance had to pay to get the package, and the value of the doll back.
Business Response
Date: 03/27/2023
Hello FedEx Customer,

Thank you for submitting your claim. Please accept the enclosed check as our full and final settlement of your claim. We have requested a credit of the transportation charges.
The shipment showed a clear delivery with no damage to the outside of the box.
As party to the shipment, we are making a one-time gesture of goodwill exception to our terms &conditions.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
FedEx
Initial Complaint
Date:03/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my concern regarding a significant overcharge on my FedEx account ***********. Over the last few months, we have been billed $26 per shipment, whereas the initially quoted price was only $9.2. This discrepancy has led to substantial financial impact on our business, and we are in urgent need of a resolution.Despite multiple attempts to contact our sales representative, *******************, over the last three weeks, we have been unable to reach him for assistance. Additionally, I have called the revenue service on numerous occasions, only to be told that a request has been sent to our sales representative to contact us, with no further action taken. My requests to speak with a supervisor have been consistently denied.My most recent call on March 22, 2023, at around 10 AM, resulted in a particularly disappointing experience. The representative, ******, not only refused to offer any help but also abruptly hung up the phone. This lack of support and unprofessional behavior is not what we expect from a company like FedEx.We request an immediate investigation into this issue and seek the following actions:A thorough review of our account charges and an adjustment to reflect the correct pricing, as initially quoted.A refund or credit for the excess charges we have incurred due to this discrepancy.A direct line of communication with a designated account manager or supervisor who can assist us in resolving this matter promptly and effectively.Your urgent attention to this matter is greatly appreciated.
Business Response
Date: 04/10/2023
Dear *****************************

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding the billing issues. ******************* has been notified and is researching your concerns, per our telephone conversation ************ has been communication with you recently.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation. We look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:03/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex lost my package after I had sent over **** emails and non-stop calls, and they found my package.But they shipped my package to my customer with a completely different tracking number, not informing me, refusing to give the **** and refusing to answer about the shipping documents and the service.I call ********************* from Executive Services, whos dealing with my case, every 30 minutes, and she doesn't call me back, it's been like this for the past week. She refuses to answer my calls, doesn't call me back, and doesn't answer my emails. we are in the dark.Tracking Number ==> ************
Business Response
Date: 03/29/2023
please refer to sales force #********/ closing this case
Customer Answer
Date: 03/30/2023

Complaint: 19634333

I am rejecting this response because: They lost my package and are not giving support.
closing this case does not help the situation Fedex lost our package and wont update us.

Sincerely,

*********************************
Customer Answer
Date: 04/03/2023
Another week spent calling and emailing Fedex.
We need them to find our package asap!!
Business Response
Date: 04/04/2023
771453636806 - searches are still being completed for tracking number....have advised customer that next steps are to file a claim. should shipment be found, the customer will be contacted
Business Response
Date: 04/20/2023
Dear *********************************:

Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.

After exhausting all our search options,we regret that we are unable to locate the remaining contents of this package based on the information that you have provided. You can initiate a claim for this shipment. For more information, please refer to: FedEx - Online Claims

Thank you for your patience in this matter and for shipping with FedEx.

FedEx
Business Response
Date: 04/24/2023
Date Sent: 4/20/2023 5:58:50 PM
Dear *********************************:

Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.

After exhausting all our search options, we regret that we are unable to locate the remaining contents of this package based on the information that you have provided. You can initiate a claim for this shipment. For more information, please refer to: FedEx - Online Claims

Thank you for your patience in this matter and for shipping with FedEx.

FedEx
Customer Answer
Date: 04/25/2023

Complaint: 19634333

I am rejecting this response because:
MY GOODS WERE STOLEN BY FEDEX.

Sincerely,

*********************************
Initial Complaint
Date:03/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got charged in my account without my authorization!i want this refund immediately! i didnt authorized this cand didnt order anything from ******!this is not acceptable! i called and had my credit card removed already but this is not the way now i can pay my rent! .im going to open a federal complaint and a BBB complaint if this is not resolved!account number ***************** /// 3/**/2023
Business Response
Date: 04/03/2023
Dear ***************************,

This is in response to your recent inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of transactions billed to your FedEx account. We have researched the situation and verified the invoiced deliveries were addressed for you and your phone contact, even though they were shipped to a different address. FedEx contacted you regarding importer verification on March13, 2023. The subsequent forms filled out and submitted by you, matched all the address import details of the FedEx Airway bill for international shipments ************ and 771549642293.

Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country. Unfortunately, the value may not be determined prior to import. Payment of these charges are required prior to delivery and FedEx provides duty and taxes advancement in good-faith of the importers subsequent invoice. We apologize for any unexpected duty charges, not pre advised by your shipper.Regrettably FedEx cannot reverse the US Customs fees. Per duty and tax import instructions marked BILL RECIPIENT, invoice ********* for $1058.16 remains your duty and tax responsibility. Per our communications, you acknowledged this shipment was for your family member, although addressed to you. As the financial arrangements for this shipment are with the merchant shipper, you may contact them for further support of refund or rebill to that person.

On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 04/06/2023

Complaint: 19634201

I am rejecting this response because: Fedex doesnt have the authorization to charge my card without my concern.
so any ******** in the world can get charge my account.
im requesting arbitration for this per FEDEX policy. that im actually reading
************************* told me he was going to send me the policy and where i agree that fedex can use my credit card for family member
im requesting Arbitration.

Sincerely,

***************************
Initial Complaint
Date:03/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My fedex driver left my packages at the bottom of my driveway, which is actually not even owned be me, so he pretty much didn't even deliver to my house. pictures attached are of his face, where they were left, and of my property line as proof he didn't deliver to my house.tracking numbers: ************, ************ date & time: 03/21/2023, 17:45 I wish to be contacted by email
Business Response
Date: 04/03/2023
Dear ***********************,

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of your shipment tracking numbers ************ and ************. Regrettably we have not been successful in speaking with you about this matter. Our record indicates tracking numbers ************ and ************ both were received on March 21, 2023 at 5:46 p.m. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.

Please accept our sincere apologies for any inconvenience you have encountered.

Respectfully,

FedEx
Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday 3/17/2023 a package that was supposed to be delivered to me by fed ex was delivered to the wrong address. When I received the delivery confirmation I checked and no package. Also there was no picture taken and I clearly have a note on my door to place all deliveries on my front inside porch. I contacted fed ex and filed a claim. They told me they would have to conduct an investigation and would give me my options when it was complete. By Tuesday 3/21/23 I had to contact them yet again after numerous time calling and them telling me they were still working on it. Today 3/21/23 I asked for a supervisor and upon her looking into it I was informed that the package did indeed get delivered to the wrong address and that the driver went back to the address to retrieve the item but it was not there and when they knocked on the door no one answered. They told me in order for me to be reimbursed that the shipper would have to file a claim. So the shipper is ****** and they said I am a day late because I would have had to file a claim within 3 days of the delivery. And of course 3 days had passed so basically Im supposed to just take a loss of $279.95 because of the negligence of the fed ex worker that delivered my package to the wrong address. Also in the proof of delivery statement it doesnt even say an address of where the sneakers were delivered. This whole situation is so fishy but I did nothing wrong so why should I take a loss? I want to be reimbursed for the shoes I ordered that were delivered to someone else from the fed ex worker being negligent.
Customer Answer
Date: 03/22/2023
The tracking number for this complaint is ************. I also attached another screenshot photo of the tracking number.
Business Response
Date: 04/06/2023
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 395776932594. Your concerns that delivery information was recorded for the shipment at your address,although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations and this will be addressed internally with the drivers serving your area.

We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:03/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped 2 packages via FedEx from the ** to ****** for an event. I shipped the packages on 2/9 anticipating there would be no timing issues as our event didn't start until 3/2. I paid $362.88 to ship the packages. Once the packages arrived the US, they were held at customs for almost two weeks. While they were in customs, I paid an additional $141.15 for them to be released from customs. On 2/24, one of the packages arrived to its destination. The recipient of the package informed me that only one package was delivered, not two. I did some research to see whether customs would consolidate packages and found this "FedEx International DirectDistribution consolidates multiple packages or freight into one shipment for efficient clearance through customs bypassing distribution centers. Packages are delivered directly to multiple destination delivery addresses, which cuts your costs and time to market." After reading this, I figured that customs had combined our packages and that everything would be waiting for us upon our arrival at the event.Unfortunately, upon arrival we discovered that customs had not combined our packages and only one of the two packages had been delivered. At that point, there was not much we could do. It was until March 15th that our second package arrived, over an entire MONTH after it was shipped. By the time the package arrived, we had already flown back from the event. Since I had paid $362.88 for shipping and the package that was shipped late had $800 worth of valuables in it, I disputed a claim to FedEx asking for the original shipping costs back so that I could pay for the package to be picked up and sent back to the US. My dispute was denied and FedEx is not offering ANY compensation. It's absolutely ridiculous that a 55 billion dollar company treats their customers this way and isn't willing to help when they are 100% completely at fault. I will truly never use FedEx again after this experience.
Business Response
Date: 04/06/2023
Dear **************,

Your report to the Better Business Bureau regarding tracking number ************ and 394440906433 was received.

After further research, our records indicate both packages were delivered on February 24, 2023, at 2:10 p.m. We have also reached out to your recipient to confirm receipt of both packages, but have not heard back. The service mentioned in your BBB case is not available in ****** and it is a service that has to be requested by the Shipper when creating the shipping label and the system will advise if the service is not available to that specific country.
If both packages have not been located, please file a claim for the missing package. We apologize for any inconvenience.
Respectfully,

FedEx
Initial Complaint
Date:03/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shipped a package via FedEx. They delivered it to the wrong address. We filed a claim. FedEx denied our claim saying they conducted an investigation, and the package was delivered to the correct address. They kindly provided a photo showing they delivered the package to the wrong address. Had they simply paid the claim, the limit of their liability would have been $200 for the contents and $25 for the shipping charge. Since we had to conduct our own investigation, we now want $500 to cover the contents, shipping charge and our time, effort and inconvenience for FedEx mishandling then lying about their investigation. There is no way they could have investigated and determined that the package was delivered to the correct address. We had someone drive the neighborhood and located the house where the package was misdelivered. Plese see uploads.Attached: 1. Receipt showing house number address (4606)2. FedEx photo showing porch where package was delivered 3, 4 and 5. Photos showing porch and address where the package was delivered (4610)6 and 7. Photos showing porch where the package should have been delivered (4606)8, FedEx denial email
Business Response
Date: 03/27/2023
Dear ***************************,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.

We appreciate your patience while we work to resolve this.

FedEx
Customer Answer
Date: 03/27/2023

Complaint: 19630711

I am rejecting this response because:
You say action is needed from me and additional information is needed but you don't say what action or what information. Am I supposed to guess?

Sincerely,

***********************
Business Response
Date: 04/04/2023
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 394499087456. Your concerns that delivery information was recorded for the shipment at your address,although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
The claim has been filed and forwarded to our Cargo Claims personnel for review. A claim form has been sent to the **************** to complete and return.  A response will be forwarded to you from our Claims personnel.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 04/04/2023

Complaint: 19630711

I am rejecting this response because:
You seem to have completely misunderstood YOUR mistake! The package was NOT delivered to the correct address. THAT is the PROBLEM. PLEASE have someone with greater than a single-digit IQ look into this.

Sincerely,

***********************
Customer Answer
Date: 04/05/2023

Date Sent: 4/4/2023 5:18:42 PM

Complaint: 19630711

I am rejecting this response because:
You seem to have completely misunderstood YOUR mistake! The package was NOT delivered to the correct address. THAT is the PROBLEM. PLEASE have someone with greater than a single-digit IQ look into this.

Sincerely,

***********************
Business Response
Date: 04/06/2023
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
The proof of delivery for tracking number 394499087456 was recorded at your address, although the package was never received. We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information.

The claim has been filed, it was forwarded to our Cargo Claims personnel for review, however a claim form needs to be completed and returned.  After the claim form is received a response will be forwarded to you from our Claims personnel.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 04/06/2023

Complaint: 19630711

I am rejecting this response because:
FedEx Lie: "The proof of delivery for tracking number 394499087456 was recorded at your address, although the package was never received."
Attached (and previously provided) are the results of the investigation I conducted that show conclusively and without argument that the package was delivered to the wrong address.
I am in the process of once again filling out your cargo form even though the information being requested was already provided multiple times:
1. On line complaint - FedEx never responded
2. Phone complaint - your representative took all the information over the phone. You denied the request by lying, stating you conducted an investigation and determined (lied) that the package had been delivered to the correct address.
3. BBB Complaint Filed - A FedEx representative did respond once the BBB got involved and said she "Googled" the delivery address and then looked at the photo of where the package was delivered and she agreed that the package had NOT been delivered to the correct address. She said she was escalating the issue to a "Manager". Sounds like instead it has been de-escalated into FedEx limbo.
You have been provided with all information necessary to resolve this but you continue to use delay tactics. You have all the information needed to complete whatever forms you desire yourself. However, I will complete and submit your form, but I will be increasing the amount you owe me from the requested $500 originally requested to cover:
- Value of the shipped items
- Cost of the FedEx delivery charge
- My time and effort to conduct a legitimate investigation
The new amount is now $600 in order to cover the above and the additional time to fill out and send additional forms. Are there any more forms you want me to fill out at your expense?
My opinion is that the miss-delivery, the fake investigation and the denial (lie) of the payment by stating the package was properly delivered is part of a scam perpetrated by FedEx employees in conjunction with 3rd party conspirators where packages are intentionally misdelivered to an alternate address and the contents sold for profit while any claims are rejected by misrepresenting the denial as being "investigated" and determined to have been correctly delivered. Do I have that right?
You will be receiving your Cargo Form shortly. I will likely check with the local law enforcement agencies to see if there are similar complaints in that area regarding miss-delivered packages by FedEx employees. I have done some research and have found that the address that the package was miss-delivered to has been the subject of other investigations by law enforcement.

Sincerely,

***********************
Customer Answer
Date: 04/10/2023

Date Sent: 4/6/2023 3:59:50 PM

Complaint: 19630711

I am rejecting this response because:
FedEx Lie: "The proof of delivery for tracking number 394499087456 was recorded at your address, although the package was never received."
Attached (and previously provided) are the results of the investigation I conducted that show conclusively and without argument that the package was delivered to the wrong address.
I am in the process of once again filling out your cargo form even though the information being requested was already provided multiple times:
1. On line complaint - FedEx never responded
2. Phone complaint - your representative took all the information over the phone. You denied the request by lying, stating you conducted an investigation and determined (lied) that the package had been delivered to the correct address.
3. BBB Complaint Filed - A FedEx representative did respond once the BBB got involved and said she "Googled" the delivery address and then looked at the photo of where the package was delivered and she agreed that the package had NOT been delivered to the correct address. She said she was escalating the issue to a "Manager". Sounds like instead it has been de-escalated into FedEx limbo.
You have been provided with all information necessary to resolve this but you continue to use delay tactics. You have all the information needed to complete whatever forms you desire yourself. However, I will complete and submit your form, but I will be increasing the amount you owe me from the requested $500 originally requested to cover:
- Value of the shipped items
- Cost of the FedEx delivery charge
- My time and effort to conduct a legitimate investigation
The new amount is now $600 in order to cover the above and the additional time to fill out and send additional forms. Are there any more forms you want me to fill out at your expense?
My opinion is that the miss-delivery, the fake investigation and the denial (lie) of the payment by stating the package was properly delivered is part of a scam perpetrated by FedEx employees in conjunction with 3rd party conspirators where packages are intentionally misdelivered to an alternate address and the contents sold for profit while any claims are rejected by misrepresenting the denial as being "investigated" and determined to have been correctly delivered. Do I have that right?
You will be receiving your Cargo Form shortly. I will likely check with the local law enforcement agencies to see if there are similar complaints in that area regarding miss-delivered packages by FedEx employees. I have done some research and have found that the address that the package was miss-delivered to has been the subject of other investigations by law enforcement.

Sincerely,

***********************
Customer Answer
Date: 04/10/2023
Attached is a copy of the cargo form FedEx requested. A copy has also been sent directly to FedEx.
Business Response
Date: 04/13/2023
Good afternoon, Mr. ************************ style="font-size: 0.875rem;">After carefully reviewing all the information, we would like to let you know that we have issued a check, the settlement reflects the value that was declared plus shipping charges as shown in the receipt provided. On the other hand, the request for your investigation concerns to a consequential damage, FedEx does not cover that kind of damage, please find information about it in our Ground Tariff, page 157, Damaged Property section, part 1: " FedEx Ground shall not be liable for any special, incidental, or consequential damages. I apologize for any inconvenience this may have caused.
Sincerely,
**************** | ******************** | FedEx Services | fedex.com
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Towards the end of December 2022 I went to a fed ex location and the customer service agent and I went online via my cell phone and created a shipping label to ship an item because the computer was not working at that particular location. We filled out the recommended and mandatory areas and I paid $95.00 to ship the package. Only to get a bill from fed ex only to later getting a bill from fed ex revenue services saying that the $95.00 that I paid was an estimate and that I owe $235.46. This is Robbery. That would the be a total of $330.00 to ship a simple package for an item that totaled about $50.00. The customer service agent at the fed ex location helped me create a label and we both weighed the item on the scale provided at the company. I also cant get in touch with any in corporate office. I've spoken to fed ex customer service representatives multiple times and no one can help me. I was finally told to file a complaint then it was denied because they said that I was not an account holder. Then I was told to email someone else and they denied my claim generally saying it was because there was a fuel surcharge, package sizing, and etc added so they denied my want for them to adjust the bill and remove the amount due. The invoice number that they sent me was ***********. If you could please help me with this situation.
Business Response
Date: 04/04/2023
Dear *********************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our research indicates that you were billed twice for this shipment. We apologize for this inconvenience, and the freight charges were credited in the amount of $235.46 on Invoice ********* which now reflects a zero balance. Please disregard any Collections notice received.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedEx
Customer Answer
Date: 04/04/2023

Complaint: 19629416

I am rejecting this response because:
The inconvenience and stress that was caused from this issue from multiple attempts i tried to make to speak to managers at fed ex to resolve the issue at hand was obsurd. Due to this i had to reach out to BBB. I requested for fed ex to give me my money back that i paid to ship the item due to the inconvenience and for the bill that was sent to me to be disregarded.
Sincerely,

*********************
Business Response
Date: 04/21/2023
Dear ****************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
Apologies, upon further investigation, we were unable to locate the charge of $95.40 The freight charges of $235.46 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
As a goodwill gesture, credit of $235.46 has been applied to the shipment.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedEx
Customer Answer
Date: 04/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************
*************************
*********, ** 44118

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