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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,426 total complaints in the last 3 years.
5,042 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delay in package arrival. Call to customer service goes to an automated system. If that system cannot help it hangs up rather than get you to a real human. The only way around that I was able to find was to say "File a complaint" and it sent me to a person. The automated system will figure out the package tracking number, ask if your issue is about your package, and then give you generic information. If you ask for a representative at that point it will tell you that ******* cannot give you additional information. If you continue to ask it will hang up. If you say it is not about the tracking number and ask for a rep, it will ask for a tracking number or door tag. If you dont provide that, it hangs up.
Business Response
Date: 07/27/2023
Dear *****************************,

This is in response to your inquiry addressed to the Better Business Bureau.

It appears that the shipment traveling on package tracking number ************ was received on July 24, 2023 at 12:27 p.m. We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered.

As we discussed, various methods to contact FedEx are available at *********************************************************************************************. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx

Customer Answer
Date: 07/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

The business contacted me by phone. While they misunderstood the main issue they gave a satisfactory response to my issue.

Sincerely,

*****************************

*******, ** 51031
Initial Complaint
Date:07/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife ordered a smart watch from xfinity the Fed Ex driver delivered an open box with an open package. We have contacted fed ex filled out a police report and have contacted Xfinity about this and nothing has been done.
Business Response
Date: 07/28/2023
Dear ******************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number 772677166642 was delivered at 9:27 a.m. on July 13, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:07/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************** sent me in warranty replacement gates. The gates did not include shipping. Radiance arranged shipment through FedEx Freight. *********************, Radiance Owner, was quoted 520ish dollars. Per that quote I told **** to ship the gates. This shipment was requested by Radiance. When FedEx called to let me know when the gates would arrive I asked whether I could pay via credit card and they did not have anything in their records on a payment due. When the delivery came I asked the delivery person how much I owed and he said he does not see a payment owed. I did not agree to a charge greater than what was quoted. I emailed FedEx numerous times, see uploaded email exchange, and they refused to bring the price down to around $520. I sent a check to FedEx for $547.98 and asked them to **** **** as paid in full. They sent me an invoice for $204. I never agreed to any higher than $520ish. FedEx made no attempt to contact me to verify that I agreed to the amount they were charging.
Business Response
Date: 07/28/2023
Dear *******************************,

This is in response to your recent inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with the service you received regarding freight bill number **********. As we discussed, the freight quotes are provided based on the information provided at the time of the quote.

Freight Charges - $1041.00
60% discount - (-$624.60)
Discounted Freight Charge - $416.40
Fuel surcharge at *****% - $131.58
Residential Deliver Fee - $204.00
Total Charges $751.96

FedEx utilizes the Bill of Lading and delivery address to calculate total charges. Therefore, the above charges are valid and were billed correctly. We certainly regret any inconvenience you have encountered.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.

Respectfully,

FedEx

Customer Answer
Date: 07/30/2023

Complaint: 20364264

I am rejecting this response because the charges are not what was agreed to with ***********************. When asked to see the quote that was provided to Radiance both FedEx Freight and *********************** failed to produce it. I paid FedEx $547.98 which was more than the 520ish dollars I was quoted. FedEx has no agreement with me, only Radiance. When I asked for the cost prior to delivery they had no record of payment due. A consumer should not be liable to pay without agreeing to a price. They have no verbal or signed agreement on the price from me. The difference is price is now a residential fee for a residence that is more accessible than a business.   I paid more than what was agreed to and believe FedEx should honor my payment as paid in full.

Sincerely,

*******************************
Business Response
Date: 08/08/2023
Dear *******************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We certainly regret any inconvenience you have encountered. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. Please accept our sincere apologies for any inconvenience you have encountered.

Respectfully,

FedEx

Customer Answer
Date: 08/09/2023

Complaint: 20364264

I am rejecting this response because:
The primary reason for choosing FedEx was price.  I was told by *********************** that shipping would be $400-500 for an in warranty repair of my fence gates.  Prior to shipping Radiance informed me that the charge would be $520 ish.  I agreed to the shipment based upon this price.  FedEx changed the price without informing Radiance or I.  After receiving the shipment I received a bill in the mail for $1573.96 dollars and immediately contacted Radiance who spoke with FedEx and found out that FedEx did not apply the discounted rate.  I then received a bill for $751.98.  I reviewed the bill and found a residential delivery charge of $204.  I suspect that also was not in the original estimate provided to Radiance.  I paid FedEx $547.98 which was more than the $520 ish dollar that I agreed to.  The difference in what I paid versus what FedEx is charging is the $204 residential delivery fee which should be waived since it was not in the original estimate.  The primary decision to go with FedEx was price and they changed the price twice from the initial agreed to price without notification prior to shipping.  There was no agreement for anything more than $520ish.  I paid FedEx $547.98 and firmly believe that is all they are entitled to receive.  I would like this to go to arbitration.  A company cannot change their price without notification.  I have never been treated this poorly by a major company and surprised with their handling of this incident.  They recently sent me a letter stating that if I dont pay they will send me to collections and have the right to remove all discounts.  I wrote them back stating this is currently in review by the Better Business Bureau and will abide by the outcome of the case.  I provided this case number in the letter.  FedEx is not entitled to anything more than the estimate provided prior to shipping.  Anything higher should have been communicated prior to shipping.  I would like this to go to arbitration.
Sincerely,

*******************************
Initial Complaint
Date:07/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday 7/19 I shipped a very important package to CT. I paid extra for a guarantee that the package would be delivered on Friday 7/21. I have an email confirmation of delivery and the lady working at the store I dropped it off also verbally confirmed a Friday delivery. I never receive an email or anything letting me know my package is delayed. I check the tracking on Friday and see it now says Monday delivery. I check the status and it is in CT only ~15 minutes away from the final delivery spot. I called and spoke to an agent to see what we could do. This package had a suit for my partner who is in a wedding party so very important. The agent said it was a weather delay which didnt make sense considering it was only 15 Minutes away from the delivery location which had no bad weather at all. She raised her voice at me and said WHAT WOULD YOU LIKE ME TO DO? CONTROL THE WEATHER?? I tried explaining that didnt make sense and that is how I was responded to. I was in shock about how rude she was. We offered to drive wherever needed to pick up this package and no one was willing to help. No sympathy or anything. The only person who was willing to solution solve was the lady at the local facility. Not only will the suit that I paid extra to arrive on time not make it, it is going to arrive after we leave. So now the suit is going to be in no mans land and we are going to have to find a way to make it back home. Not to mention we had to pay $500+ to buy a different suit the night before. This I have never experienced such terrible customer service as well as a shipping delay when there was a guarantee it would be delivered on time. At the very minimum I want a refund on the amount for the shipping but also feel like I should be refunded for purchasing a replacement suit
Business Response
Date: 07/28/2023
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.

In regards to your request for compensation for the suit, a claim should be filed for review and consideration. You can initiate a claim for that and the original tracking number ************. For more information, please refer to: ************************************************************************************************ the claim has been filed online, it will be forwarded to our Cargo Claims personnel for review. A response will be forwarded to you from our Claims personnel.
Credit for transportation charges for tracking number ************ was processed in the amount of $108.99 on July 28, 2023. For any additional information, please contact your credit card financial institution.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/28/2023

Complaint: 20363613

I am rejecting this response because: I need confirmation of refund for the second charge for return shipping. Additionally, the link provided to file a claim was broken. I submitted a claim directly on the website but have not heard back. I will close the case when there has been compensation for the replacement suit.

Thanks!

***********************
Customer Answer
Date: 08/07/2023
This has still not been resolved. They offered $100, which is not nearly enough to cover this claim. In addition, they never provided how I will be receiving this compensation or when. I need an update on this.
Business Response
Date: 08/08/2023
Dear ***********************:
FedEx values your business. We received your claim request for tracking number ************ and we are issuing a check in the settlement of the claim.
Our liability is limited to $100.00 because a higher value was not declared on the shipment.
We regret any inconvenience t his issue has caused, and hope to be give the opportunity to better serve your future shipping needs.
Sincerely,
FedEx Cargo Claims

Business Response
Date: 08/21/2023
Date Sent: 8/8/2023 2:22:48 PM
Dear ***********************:
FedEx values your business. We received your claim request for tracking number ************ and we are issuing a check in the settlement of the claim.
Our liability is limited to $100.00 because a higher value was not declared on the shipment.
We regret any inconvenience t his issue has caused, and hope to be give the opportunity to better serve your future shipping needs.
Sincerely,
FedEx Cargo Claims
Initial Complaint
Date:07/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 03 I filed claim ********* for the delayed overnight shipment of time sensitive documents for the international travel of my two dogs ($ 572). The prepaid/prelabeled envelop (Tracking ************) was picked up on June 29th and delivered midday on July 1st, instead of June 30th before 8am as per paid service FedEx First Overnight ($75). I include receipt and label as part of this application.On July 3rd I received an email confirming the claim submission, but I was never able to retrieve/view/review the claim and/or its status during any step of the process on the webpage. I tried to search for the claim on the webpage, the claim itself was not available.On July 11 I received an email informing that the claim was declined, without explaining the reason and I was still not able to view/review the claim and/or its status during any step of the process.On Jul 12 I called support line to file complain ********* related to the claim. I did not receive any email or call from Fedex on the status of the complain. Again I was not able view/review the complain and/or its status during any step of the process.I have reach out via email Fedex claim support ("ClaimsUpdates" <****************************************>) and to Fedex senior manager *********************, Senior Vice ********** ************************ Experience at FedEx Services, email in cc asking for clarification, but I did not receive a response. I include the correspondence as part of this application.On Jul 19 I called Fedex to ask on the status of the complain and I was told that somebody would call, but was not clear when. I did not received any call and/or email since then.I ask for a full refund for a total amount paid for the two veterinary dog visits ($115 each), the cost of the **** certificate for international travel for both dogs ($145 each), the certificate endorsement ($52) and the overnight shipping label ($75).
Business Response
Date: 07/25/2023
FedEx values your business. We have received and processed your claim request on the shipment referenced above. Unfortunately, upon completing our investigation, we must respectfully decline your claim. As set out in an agreement between the payer of freight charges and FedEx, all claims must be submitted through their corporate headquarters. We regret any inconvenience this issue has caused.
Customer Answer
Date: 07/25/2023

Complaint: 20363565

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 07/25/2023
Dear BBB,
thank you for forwarding the Fedex response.
As set out in an agreement between the payer of freight charges and FedEx, all claims must be submitted through their corporate headquarters.
Hence I have emailed all the content of the complaint to Fedex CEO, in the Fedex Headquarter.
I regret any inconvenience this issue might cause.
Cordially, *****************************
Business Response
Date: 07/27/2023
On behalf of FedEx, I extend my apology for the experience. We are unable to honor your claim. As set out in an agreement between the payer of the Freight and FedEx, all claims must be filed through their corporate headquarters. After carefully reviewing your claim a second time FedEx must respectfully maintain our previous decision. We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Customer Answer
Date: 07/28/2023
Dear all,
I have received an explanation in regard to the reason of my claim to be rejected.
As you can read in the attached email, Fedex is claiming that the claim has been denied because because Payer must file.
As per attached label I am the Payer.
I have filed a claim that is still open till July 12 and I am still waiting to be contacted of that regard.
It is evident to me that Fedex does not both you as an organization and me as a customer fairly.
I will continue to escalate this issue via other customer support organization.
Cordially, ****
Customer Answer
Date: 07/28/2023
Resending the attachment with the reason and the label.
Initial Complaint
Date:07/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package delivered in so severely damaged that it was unable to contain its contents which spilled out upon lifting, one end of the package having been held together by hand and placed down like a bad practical joke. Package delivered 3 days beyond due date even though received by FedEx local facility. Package sent in a condition no one would accept.
Business Response
Date: 07/28/2023
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 654240340979,
and you will receive a call from the Ground manager with an update.

Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 07/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
*************************
North ******, ** 03260
Initial Complaint
Date:07/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been on the phone with Fed Ex about a package that the driver refused to deliver even after several instructions were given for delivery purposes. Every single person I have spoken with has given me false/incorrect information and two people flat out lied to me. I have already filed a complaint against the driver, the ******* ** location as well as the costumer service agents. This has affected my business and has cost me time and money. I have photo and video documentation.
Business Response
Date: 07/28/2023
Dear ***********************,
I attempted to contact you via phone and email and was unable to reach you. Our records indicate the shipment traveling on package tracking number 781289811344 was tendered to us on July 18, 2023 and Direct Signature Required services were requested. The shippers account restrictions limit who can authorize a change to the shipping information. The shipper only authorizes specific individuals at their company to make such changes. This shipment was delivered on July 24, 2023 at 12:57 p.m. local time.
Your concerns with the drivers serving your area has been brought to the attention of local management responsible for our FedEx Ground operations and addressed internally with the drivers serving your area.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:07/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I payed for fast shipping which means I was supposed to receive my package between 2-3 business days. It's been over a week, and I still have not received my package. Of I'm gonna pay for something, I expect to receive it within that time frame. Then, it started that it was going to arrive today and now, it got moved until Monday.
Business Response
Date: 08/07/2023
Dear *****************,

This is in response to your recent inquiry regarding your package. Any exception to our normal, quality service is a concern to **; however, we are unable to address the specifics regarding your report without the valid package tracking number for the shipment in question.

Please call me at ************************ 8:00 - 5:00 CST, ask for **************** Refer to case# ******** .

Regards,
****************
Business Response
Date: 08/15/2023
Dear *****************,

Your report to the Better Business Bureau regarding tracking number ********************** was received.

The FedEx package tracking number provided for this shipment is invalid **********************. Unfortunately, we are unable to address the specifics regarding the shipment without the package tracking number. Once the customer is able to provide this information, we will gladly research this further.

Respectfully,

FedEx
Initial Complaint
Date:07/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 22, 2023 I entered the FedEx located at ******************************************************************** after driving two-hours to get there in-order to pick up parts for a request from HP/*********** as usual. I dropped off a part that was to going back to HP and was going to pick up another part. After giving the worker the last 4 digits of the tracking number she grabbed the package. She already had an attitude beforehand and was taking her time. When she brought the package over she asked for my state ID which I gave then she asked for a business ID. I informed her that most HP techs are third-party contractors including me so we don't have HP badges since that is not standard practice. For the next two hours they refused to released the package no matter what I showed whether it be official HP training documentation with my name on it, our website showing HP as a partner, HP's own website where you can find us listed as a partner, the FieldCode application the engineers use which has ************* logo on it and the ticket information including tracking number, our official business card, etc. They refused ALL of it, instead demanding for a physical ID with an HP or *********** logo on it. I even had HP/*********** call in and try to talk to them which they refused to even talk to. We offered to forward emails from HP as well which they refused.The document they showed me about their policies had ZERO wording that the evidence of business affiliation needed to be physical nor did it HAVE to be an ID! It just uses an employee ID as an example, not the ONLY acceptable form of ID. We've never had this problem at any other FedEx location. The employee got downright rude & the supervisor threatened to call the police. This place needs to be audited to see if they are following policy.HP's partner locater:*******************************'s easy to search for zipcode ***** and set it to 5 miles then we'll be the first result (********.)Our HP Partner ID is: ************
Business Response
Date: 08/01/2023
Dear *********************,

Your report to the Better Business Bureau regarding tracking number ************ was received.?

Our records indicate the shipment traveling on package tracking number ************ was tendered to us on July 20, 2023 with an anticipated arrival date of July 21,2023. This package was shipped to the attention of HP at FedEx Office, located at ************************************************************************************************. When a package is shipped to a business as the recipient on the shipping label, FedEx requires the person picking up the package to provide the following items:
Government-issued ID
Tracking number
Proof of business association (e.g., business card, company badge, paystub)

Unfortunately, FedEx personnel were unable to validate the information provided, therefore, the package was not released to your care. The package was picked up on July 25, 2023 at 8:31 a.m. and signed for by ******************.

On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/01/2023

Complaint: 20362900

I am rejecting this response because:
They've done nothing to resolve the issue. The shady manager said they would consider any further identification counterfeit and refused all other supplied proof. Police will be called before the next time one of my engineers arrive on-site and they will be forced to release packages as I'm sure the police are much more adept at this than them. You've brought this on yourselves.

Sincerely,

*********************
Initial Complaint
Date:07/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am constantly having issues with the FedEx facility located at ********** in Jamaica, **. They are liars and never make attempts to deliver my packages that I am paying extra for overnight delivery service. Not only is my money wasted but also my time when I am sitting around waiting for a delivery that was never attempted. This is an ongoing issue at this facility and I refuse to tolerate it any further. They have done this on numerous occasions. Just complete liars and unethical business practices.
Customer Answer
Date: 07/23/2023
Tracking #************
Business Response
Date: 08/02/2023
Dear Ebony Fra:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 12:36 p.m., on July 24, 2023, to which you have confirmed receipt. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx

Customer Answer
Date: 08/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

Ebony

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