Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was to be delivered on July 16 from fedex. When I called the automated system stated my package was not delivered due to the label being unreadable. Then it stated there was no eta for the new delivery. My package has been delayed over a week with no updates and I'm being told multiple stories. I leave in a week for my trip and have no luggage to travel with. I need my items and this is the second time I am having an issue with fedex claiming to lose my package.

  

  Business Response

  Date: 08/04/2023

  Dear *******************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced because of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20368514
  
  I am rejecting this response because: this is not the first time this has occurred with my package and it seems to have become a trend. There was no sense or urgency in locating my suitcase. I called multiple times to which I was hung up on or simply told contact the supplier. Contacting the supplier is only a fraction of the problem. Passing everything on to the supplier is unrealistic when the company trusted you to deliver their product. There was a lot of misconduct that needs to be addressed. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/18/2023

  Dear *******************:
  
  This is in response to your inquiry addressed to the Better Business Bureau for tracking number 781033172187.
  
  Our office has been unable to reach you by phone or email. Any exception to our normal, quality service is important to us.
  
  We regret that your shipment has not been received.  Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
   
  Respectfully,
  
  FedEx
  

  

  Business Response

  Date: 08/21/2023

  Dear *******************:
  
  This is in response to your inquiry addressed to the Better Business Bureau for tracking number 781033172187.
  
  Our office has been unable to reach you by phone or email. Any exception to our normal, quality service is important to us.
  
  We regret that your shipment has not been received.  Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
   
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a piece of music equipment through **** by a seller named "**************" and it was delivered properly by FedEx, but the music equipment was broken. I was told by FedEx it would be OK to return item with the original label and I wouldn't need the return label if it was sent "Return to Sender". The package made it to ******** ** until they decided I DO need the seller's return label. No call or email was given to me when they attempted to ship it back to my residence. I wasn't home and now the package is stuck in a facility in ******** that I can't access. FedEx promised me call backs that have never happened, have lied to me about sending me emails, and keep reassuring me everything just to get me off the phone.

  

  Business Response

  Date: 07/31/2023

  Dear : ***********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate that your shipment *************** was delayed while being processed at our sorting facility. We regret to learn of your report that the contents of your shipment were damaged and you requested that we return to the shipper. You have advised that the shipper has refunded you the money for your contents,
  
  I am happy to advise that the package was located and delivered back to the shipper on 7-29-2023 at 4:52 P.M.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  ****************************

  **********, ** 01506

  
  

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a package through Fedex on 07/21/23. I realized the package was missing one of the items and I requested the package delivery to be cancelled few hours later. I called immediately and they said package delivery was cancelled and it would be returned back to me. I had been calling multiple times over the last few days and every time I was told , delivery won't happen and today the package was delivered. Fedex has the most incompetent customer service and Iearned my ****** the hard way. Would never use again. They don't even know what they are saying.

  

  Business Response

  Date: 07/28/2023

  Dear **************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  This will be addressed internally with the drivers serving your location.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part for my car, which was supposed to be 2 day shipping because i paid for a 2 day shipping. I got an email from fed-ex saying my package wont be here till Wednesday. Thats five day waiting period. Dont appreciate fed ex lying about the delivery date, the company refunded the extra money i paid for the 2 day shipping.

  

  Business Response

  Date: 08/09/2023

  Dear *******************************: 
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number 781379174617 was delivered July 27, 2023, at 3:52 p.m.
   
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. 
   
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. 
   
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20367774
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, 2023 fed ex left a package at the street instead of delivering the package to my home. This will be the 8th time that I have called the company and filed a complaint for the package not being delivered to my home. I have caught two people attempting to steal my packages due to the delivery method by fed ex not delivering the package to the home and just throwing it out at the street. I have requested 8 different times that a manager call me to acknowledge the issue and come to a resolution that works for both parties. I have not heard from anyone at fed ex regarding this issue and it continues to happen. Fed ex needs to acknowledge the issue and come to an agreement for this to not happen again in the future. Fed ex delivers multiple packages per month to my home and we have to collect them In a timely manner after we check to see if its been delivered or it will be stolen due to fed ex delivery methods.

  

  Business Response

  Date: 08/01/2023

  Dear ***********************:

  We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address.

  Per our conversation local management has contacted you, and contact information for local management have been provided to you should you have a need to contact their facility in the future.

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

  Respectfully,

  FedEx

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20367657
  
  I am rejecting this response because: I have received two additional packages since the original complaint both packages were delivered to a home but it is still the incorrect home. Dont get me wrong we are making progress they arent being left in the street any long just the incorrect house. I have an email address to send further complaints to but what is the point if the company cant even deliver the package to the correct house after having one customer file 8 different complaints and a bbb claim. Its honestly embarrassing. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/02/2023

  Dear ****************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns

  regarding the handling of the shipment traveling on package tracking number 781270911452. 

  The Ground station manager spoke with you about delivery issues and provided their contact 

  information if similar issues occur so we suggest you contact them. and they will follow-up 

  with you to resolve.

  
  Please accept our sincere apologies for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily in

  the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I spent ************************************************************************************ it needed certain information before being able to transfer me. It wasnt until I was literally screaming into the phone that it finally let me talk to a real person. Then I reached ******** who was INCREDIBLY rude and refused the help me or allow me to speak to a supervisor regarding the Mia ********* of my package. My package ******************** was schedule for Saturday according to the FedEx site tracking and it never arrived. He was completely unprofessional and said things like if you dont trust me then you can just call back and talk to someone else. This was after I said I struggled with the automated system. Completely unacceptable customer care. He said there were no supervisors I could speak to either. I need to know why theres no tracking available for a package that was scheduled for Saturday. Its literally being delivered within the same city that I live in. Im simply looking for a little more information. I except an update and an apology and my package delivered,

  

  Business Response

  Date: 07/28/2023

  Dear ***********************:
  

  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Inclement weather conditions impacted our operation during the time in which your shipment was transported. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.  

  This shipment shows delivered on July 25, 2023 at 10:32 a.m. local time.  

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused. 
  
  Respectfully, 

  
  FedEx 
  
  
  

  
  

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original legal documents were sent in June 2023 and were never delivered to the destination. I have contacted Fedex several times regarding this issue and have yet to receive a response. I need my original legal documents delivered to the original destination or returned to me. Fedex will not respond or advise where my package is and no one will call me back despite my repeated attempts.

  

  Business Response

  Date: 08/07/2023

  Dear *****************************,
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact us at me at ***********************, and refer to case number ******** when calling.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx

  

  Business Response

  Date: 08/08/2023

  Dear *****************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  The shipment tracking number ************ was sent to our critical package recovery facility, arrangements were made to deliver the shipment to the recipient under tracking number ************ and delivered on 7/18/23 at 10:17 signed by ***********
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking Number: ************ Ship Date: 07/11/2023 This was a fresh farm meat delivery needed for my household. At no time was delivery attempted on 07/13/2023, so the package could not have been refused by me, as is stated on the FEDEX tracking. (not only am I WFH, I had other's home that day as well) This is not the first time FEDEX has lied about an attempted delivery to me. (Not our regular driver, Loro-he always shows up when he is supposed to!)I want a refund on my package-not from the Company, who did their job, but from you, FEDEX, who continues to fail repeatedly. I also want an explanation as to where the meat actually went-since there was no attempt made, I'm thinking the driver that day decided they wanted to have a nice bbq.

  

  Business Response

  Date: 07/28/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 780991630244,

  and you will receive a callback from Ground manager with an update.
   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20366904
  
  I am rejecting this response because:It's clear that Fedex has no interest in providing customer service or handling packages properly. This package was damaged in their hands and they don't want to do anything about it. They will continue to do what they want at the consumer's expense. So I will limit my exposure and think twice before purchasing anything that ships Fedex.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/04/2023

  Dear **************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the
  handling of the shipment traveling on package tracking number 780991630244,
  

  The Ground station manager called you on July 31, 2023, and spoke to you about

  this package and other deliveries to the property.  You were advised that package

  was mis scanned by driver, they would speak to the Contractor about deliveries to

  this property, the shipper should be contacted for a claim, that there is no  

  additional compensation for time, and then you ended the call.

  
  Please accept our sincere apologies for any inconvenience you have encountered.
  We value the trust our customers place in us, and we look forward to serving you
  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20366904
  
  I am rejecting this response because: I never requested compensation for time-stop lying.  I wanted compensation so that I can reorder, what you failed to deliver and WASTED, because of your poor handling, and not have it fall to the vendor. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I attempted to send a package to ****** uing FedEx Ground. I dropped the package off at my local FedEx store with the custom's documentation. Several weeks ago, I received a card in the mail that my package was still at the *****, ** FedEx because it was missing the custom's documentation. I called ***** FedEx and talked to a woman there. She related she doesn't handle international shipping but provided me with an email to send the missing custom's documentation. I sent the custom s documentation via email the same day. The next day I called Fed Ex Niles to confirm the documentation was received. I was provided with a name of the Niles supervisor ******************************* with a phone number and email for him. I emailed him the custom's documentation and he responded that he will look into the matter and make sure the package was shipped. Approximately one hour after the email, the package was returned to me. I also provided FedEx with the custom's documentation several times, but FedEx claimed they didn't receive it. The package obviously wasn't shipped to ******, but I was charged on 7/3/2023 $18.60 and on 7/12/2023 $14.55 for nothing. I have contacted FedEx numerous times to resolve this issue, but only received a refund for the $18,60 charge, not the $14.55 charge. I want FedEx to refund me the $14.55 that they refuse to issue me I provided them with the necessary custom's documentation that FedEx claims they never received! Thank You, ********************* ************

  

  Business Response

  Date: 07/31/2023

  Dear *****************:

  This is in response to your recent inquiry addressed to the Better Business Bureau.

  A credit of $14.55 was processed to the billed credit card for FedEx tracking number number  772549384482.

  On behalf of FedEx,please accept our sincere apologies for any inconvenience you were caused.

  Respectfully,

  FedEx
  

  
  

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************

  ************************************************************** *********************************************

  *******, **, ** 60656

  
  

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some time ago, your company failed to deliver a package of mine and denied losing it or delivering to the wrong house because the truck's GPS showed that it was in the area and the driver remembered my house from prior deliveries. Ever since then, I have required a signature and contact on all deliveries. It's in my instructions on your app. I've noticed that I haven't had a signature request by your drivers in quite some time. For shipment ************ the seller also requested a signature, I have discovered that your driver committed a criminal offense and forged my signature. I know this because the signature on file is not my signature and the name given for the recipient is my formal name from the delivery but not what I would sign nor tell the driver. I want contact regarding this as it shows the ongoing ineptitude of your company to do the most basic thing it's employed to do: deliver packages where they belong. You have already cost me what I paid for one shipment in the past and seem to be well on your way to causing the money paid for this one, which is significantly higher, to be lost as well.

  

  Business Response

  Date: 08/04/2023

  Dear *********************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact us at me at ***********************, and refer to your tracking number when calling.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx
  
  ****************

  

  Business Response

  Date: 08/07/2023

   Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 781258380591.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20366043
  
  I am rejecting this response because:

  while FedEx has made significant progress in addressing my concerns for future deliveries, when it comes to finding out where this particular shipment is, no progress has been made. I've been told by both the contractor and the local shipping department that there's nothing they can do. The shipper has refused to file a case because there's a signature on file, which is the entire point of my complaint. The signature is not mine, and without my signature (as requested by a standing order from me and as paid for by the shipper) it seems that FedEx has absolutely no idea what to do and refuses to provide any recourse or resolution. It's as though they accept this fraudulent signature as proof my package was delivered when it is exactly the opposite of proof my package was delivered. We still need to resolve this outstanding issue. 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/12/2023

  Dear *********************************,
  
  Thank you for bringing your concerns to our attention. We regret your disappointment, and I would like to personally speak with you to address the claims matter. Please contact me at *************************. I am available Monday through Friday from 8 a.m. to 5 p.m., **************** Time.
  
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Regards,
  
  ****************