Business Profile

Mailing Services

FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,426 total complaints in the last 3 years.
5,047 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase and the shipper used FedEx. Fedex notified me that it would be delivered on 7/15/23. FedEx online has shown that it's on a FedEx truck "out for delivery" since 7/15/23. It never delivered, it now shows "pending" and still says "out for delivery", with "no scheduled delivery date".I contacted customer service 7/17/23 at 3:22pm, ******* ****** she needed to send an "alert" to the delivering location to find out the status. They will contact you in 1-2 hours." It's now 7/18/23 and no one has called me and the FedEx status reads the same online. I called customer support again today, 7/18/23, the customer service rep ****** that ******* did not open a "case" yesterday. And again ****** someone will contact me. No one has contacted me. My package still ****** it's on a FedEx truck "out for delivery" with no scheduled delivery date. No one is able to tell me where my package is, why it's just sitting on the truck since Saturday, or when it'll be delivered.
Business Response
Date: 07/27/2023
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our office has been unable to reach you by phone or email. Any exception to our normal, quality service is important to us.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 16th 2023 Now july 17th 2023 I paid FedEx to ship an item ,,, FedEx took it open themselves to give this package to **** to ship ,,, I didnt pay **** , i paid FedEx - **** lost said package ,, FedEx blames **** ,, **** blames FedEx ,,, only one loosing is me - i paid $24.18 to ship my package ,, then FedEx gave that package to **** and paid $13.12 to ship it ,, not only did FedEx rip me off - but they didnt even get my package to the buyer.Absolute joke to try and get a resolution out of either company . Billions made by either company but i have to pay for their mistake ?? Tracking # ******************** How does a company loose a package ? Is it ?? In the corner ? In a trash can ? In an employees car ? Where could it have gone ,, to be gone for over a month ??? No help what so ever at all with any part of this mater - just blame someone else for their mistakes and make the customer pay for it Out right wrong and bad business to say the least -As customer - me - pays a company to do their job thats the point of payment for services ,, but when those services arent met ,,, why would i be the one to have to pay the consequences of that companies action or in this case lack there of ..
Business Response
Date: 07/21/2023
Dear ***********************:
We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Inclement weather conditions impacted our operation during the time in which your shipment was transported. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
Tracking number ******************** is lost. As this was shipped thru **** we ask that you contact **** to initiate a claim.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused. Your business is very important to us, and we hope you will allow us opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:07/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Late 2020 I had sold a set of 20" Chrome Wheels and tires on **** for $2,000, I called FedEx freight to have them ship the wheels for me, the rep told me that I needed to create an account and I would receive at least a 70% discount on any shipments, they set up an account, created the shipment and said that a member of sales would contact me within the next 48 hours to figure out my business goals, shipping needs and to determine the exact discount that would apply to my account and they would adjust the invoice for shipping my wheels accordingly, months passed with no word from FedEx and I finally received the invoice for my shipment, they had billed me $1990 with no discount, over the next two years I have spoken with no less than ******************************************************************************************************************** a discount of at least 70% except for.one time about six months after receiving the bill one rep told me my discount was 85% and they would send out an updated invoice of $187 which I never received and.there is also no record of that conversation either, about a year ago another rep applied a "courtesy" discount of 60%, then a.month later I received a letter stating the discount had been removed and my invoice was back to almost $2k, then another invoice for $800 or so and multiple creditors trying to collect this "debt" from me to which I have replied stating it is invalid. Last year I found out that FedEx has destroyed my credit rating over this, dropping me for 700 to below 400 over the course. I have been denied the small business start up capital that I had been planning on and as such, my dreams have been shattered, my life is over, I am on the verge of financial ruin now due to FedEx and.their unwaivering.greed and/or ineptitude. I would never agree to pay $1990 to ship a $2000 sale, especially when **** takes 15% leaving me paying $300 to give away the wheels/rims, it makes no sense. I demand remedy from FedEx.
Business Response
Date: 08/03/2023
Dear *****************************

This is in response to your recent inquiry addressed to the Better Business Bureau.

As a gesture of goodwill, credit of $887.29 has been applied to pro# **********.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully

FedEx
Customer Answer
Date: 08/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*****************************
13458 ***************
********, ** 48861
Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/10/2023, I shipped a package to **********, **. I dropped my package in the Fedex Drop Box at 4:52PM on 7/10/2023 in the box at ******************************************************. The final pickup of the day HAD NOT been completed. Later that evening, it was noticed that the package still hadn't been scanned. When I attempted to call fedex, of course, they were closed. I called the next morning, and ALL DAY THE NEXT DAY WHEN THE PACKAGE WASN'T DELIVERED. It was FINALLY discovered that the driver NEGLECTED TO PICK UP FROM THE *** IN QUESTION AND THAT HE KNEW THE LOCK WAS MALFUNCTIONING - BUT HE DID NOT REPORT IT AND WAS NOT PICKING UP AT SAID ***. SAID *** WAS NOT DISABLED TO PREVENT CUSTOMERS FROM USING. I called TWENTY EIGHT times attempting to get the package picked up, and to get a refund after it was delivered TWENTY TWO HOURS AFTER THE DEADLINE OF THE PRIORITY OVERNIGHT GUARANTEE. I was told to call and get the refund by numerous people at Fedex once the funds settled from my account. ********************** REFUSED TO REFUND THE *** BECAUSE THEY "MET THE DELIVERY GUIDELINE OF NO LATER THAN 10:30 AM ON 7/11/23 BY DELIVERING THE PACKAGE AT 8:30AM ON 7/12/2023 BECAUSE 7/12 IS BEFORE 7/11. Yes - you read that correctly - that's what they're maintaining. I lost an entire day's pay on the 11th chasing this package down that hadn't moved at all because of the sheer negligence of the driver. Then, on 7/17/2023, I lost another HALF DAY of pay calling to follow up on the package delivery and getting the funds returned to me. This time sensitive delivery being ignored caused people to lose employment. Federal Express is refusing to refund my money even though they FAILED TO FULFILL THE CONTRACT. I have numerous phone call recordings PROVING that they NEGLECTED TO SERVICE THEIR EQUIPMENT AND DID NOT PICK UP FROM SAID DROP *** CAUSING THIS AND OTHER SHIPMENTS TO NOT BE DELIVERED ON TIME. I WILL BE FILING IN COURT NEXT WEEK SINCE NO ONE THERE IS TAKING ME SERIOUSLY.
Business Response
Date: 07/19/2023
On behalf of FedEx, please accept my apology for the experience. We received your recent inquiry regarding the shipment reference. Our records indicate this shipment was delivered on 7/12/2023. Unfortunately, under FedEx's published terms in conditions of carriage FedEx would not assume liability for any consequential damages for lost wages. We regret any inconvenience this issue has caused.
Customer Answer
Date: 07/19/2023
Your company also states that it maintains its equipment and has a money back guarantee, none of which you've upheld so you can surely once again bend your rules since you've blatantly broken them and lied about it to the detriment of other people's lives. You haven't even refunded the shipping cost that you owe me. ****, you still naven't even gotten your story straight among your own employees. I don't accept this at all. I'll continue to publish every single communication I've had with Fedex, detailing just how inept your employees are.
Customer Answer
Date: 07/19/2023

Complaint: 20335207

I am rejecting this response because:

Sincerely,

*************************************
Business Response
Date: 07/20/2023
Dear **************************,

This is in response to your inquiry addressed to the Better Business Bureau.

The ***************** executive team notified you on July 19, 2023, the they are
maintaining their decision on the claim for tracking number ************, however
a credit for the shipping charges of $57.16 was processed. Please allow 5 to 7
business days for posting or sooner.

Please accept our sincere apologies for any inconvenience you have encountered. We
value the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/02/2023
This is the resolution I was provided from FedEx. This in no way matches what they are saying to you.
Theyve admitted that they didnt do their job to you but refuse to refund my money. Theyve refused to return calls as promised. Theyve refused to do anything theyve promised to do. Im not letting this go. 2 people lost their jobs over the negligence of Federal express employees and Im out an entire day and a half of pay because I had to do their job FOR them.
Im still waiting for a call back. Im still waiting for a refund. This isnt resolved and Im not done.
Customer Answer
Date: 08/05/2023

Complaint: 20335207

I am rejecting this response because: This is the resolution I was provided from FedEx. This in no way matches what they are saying to you.
Theyve admitted that they didnt do their job to you but refuse to refund my money. Theyve refused to return calls as promised. Theyve refused to do anything theyve promised to do. Im not letting this go. 2 people lost their jobs over the negligence of Federal express employees and Im out an entire day and a half of pay because I had to do their job FOR them.
Im still waiting for a call back. Im still waiting for a refund. This isnt resolved and Im not done.

Sincerely,

*************************************
Business Response
Date: 08/07/2023
Dear **************************,

This is in response to your inquiry addressed to the Better Business Bureau.

The ***************** executive team notified you on July 19, 2023, the they are
maintaining their decision on the claim for tracking number 772695445365.
We will send a request for them to contact you.
A credit for the shipping charges of $57.16 was processed on July 19, 2023

Please accept our sincere apologies for any inconvenience you have encountered. We
value the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/07/2023

Complaint: 20335207

I am rejecting this response because: Your representatives wasted my time, caused numerous issues with others, "Oops my bad" doesn't cut it when your customer is yelled at, hung up on, required to spend DAYS on the phone attempting to get a package delivered, not to mention being hung up on, told I didn't understand how time works, that I don't deserve a refund for the package Federal Express botched SO BADLY that actual people have now lost their jobs. I am not accepting that a gigantic corporation like Federal Express can just walk all over PAYING CUSTOMERS to the point of absolute harassment on the part of federal express employees - transferring people back into the queue when they ask for a supervisor, hanging up on customers that have an actual issue that requires someone at Fedex to actually DO THEIR JOB to correct. You don't get to just shrug your shoulders when you have ONE JOB and you fail MISERABLY at it. Your driver as well as the distribution center manager KNEW this box was not functioning and did absolutely NOTHING to ensure that customers weren't dropping packages in it. I received numerous different stories about the status of the box, my package, and what was being done about it. Had ONE person actually paid attention to what I was saying to them, none of this would have happened. But the overall directive at Fedex appears to be "screw the customer, we already have their money" I can't even imagine how many people have had even more serious issues because of this. The box is outside the ***************** office building. I can only imagine the important documents that SAT UNATTENDED in that box for WEEKS because of the sheer and purposeful NEGLIGENCE of Fedex and its employees. You do not get to affect, alter, destroy, and diminish people and their lives for fun. There are consequences to that. I was told NUMEROUS times I would have a call back. That my package was delivered "on time" - can you explain that? Why did you issue a refund if you maintain that you delivered the package "on time" like in every single communication I have from you? You need to make it make sense and make it right. Every single time I have to continue to address this, it takes more of my time. My time is VALUABLE. Why don't you have someone actually talk to me about this and explain it to me because that's what you promised you would do. That hasn't happened. I want an explanation on your ridiculous failure rate of delivery. I'm sure your shareholders wouldn't be good with it if it were THEIR packages.
I'm done being treated like I don't matter. You harmed NUMEROUS people with this entire ordeal - which is attributed 100% to the INEPTNESS AND GRANDIOSE BEHAVIOR OF YOUR EMPLOYEES, MANAGERS, AND EXECUTIVE LEVEL OPERATIONS. You have a problem. I am not allowing this to continue. This is the third time in less than a year you've epically failed at the one job you have, and required OUTSIDE INTERVENTION to complete a simple task. Why? because your employees do not listen. They interrupt customers, refuse to listen to the issue at hand, they hang up on customers and they kick the can down the road. What's the result of that? THIS. NOW. You have an irate customer with serious collateral damage caused by your refusal to meet your own BASIC standards. That's not okay. Not resolving this issue is Fedex saying they're okay with their employees treating customers terribly and that THEY DON'T CARE ABOUT YOUR PACKAGE AND DELIVERING IT ON TIME SINCE THEY ALREADY HAVE YOUR MONEY. If that's your stance, state it. State it here and I'll accept that as a resolution - state in writing that you do not care about your customers, their packages, or anything else as long as you've already collected the funds. I know its the truth - but you need to say it. So you have two choices - state it here. or call me and tell me on the phone that you don't care about your customers or their packages once you have their money.

Sincerely,

*************************************
Business Response
Date: 08/10/2023
Dear **************************,

This is in response to your inquiry addressed to the Better Business Bureau.

The ***************** executive team notified you on July 19, 2023, the they are
maintaining their decision on the claim for tracking number 772695445365.
They called you on August 9, 2023, and left a voice message advising:
That under FedExs published terms for carriage governing this shipment in no event
shall FedEx Express, including, without limitation be liable for special, incidental or
consequential damages, including, without limitation, loss of profit or income, whether
or not FedEx Express had knowledge that such damages might be incurred. The claim
for loss wages was denied. After carefully reviewing the claim a second time FedEx
will be respectfully maintaining the denial decision.
A credit for the shipping charges of $57.16 was processed on July 19, 2023

Please accept our sincere apologies for any inconvenience you have encountered. We
value the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.

Respectfully,

FedEx ..
Customer Answer
Date: 08/21/2023
Youre a joke. Continuing to allow businesses to take advantage of customers removes any credibility that the BBB had left.
Youre as corrupt as they are. Fuck you and your shady bull s*** How much did they pay you?
Initial Complaint
Date:07/17/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a FEDex distribution center. I have repeatedly had deliveries noted they were on the truck out for delivery only to get a text/update a few hours later saying delivery can't be made because no one was home/business closed. This is a home run business. I am always home. The last time (today) I literally got the text (while at home) less than 10 minutes after the supposed delivery attempt. FEDEx corporate refuses to handle it. I even left delivery instructions to leave package even if no one was home, thinking that would solve it. No - again today they said they made an attempt, but didn't.
Customer Answer
Date: 07/18/2023
I received a response from FedEx. For some reason this was sent to FedEx **. I chose the FedEx ** - distribution center in ********************, **. Please forward to that company or advise if I need to refile complaint.
Business Response
Date: 07/25/2023
Dear *********************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************
*********************************************
***********, ** 44470
Initial Complaint
Date:07/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped a package and it was delivered to the wrong address. I had to resend a replacement package. When I filed it, they denied the claim. I then sent them the pictures that Fedex took of the delivery location of both packages and they were clearly 2 different addresses. After viewing their own pictures, they agreed to pay the claim and sent me a check. I deposited it. 1 week later I was sent a letter from my bank saying the check bounced. Now I have fees and am out the money for the product and the shipping charges for the original and the replacement package. I have repeatedly contacted my Sales **** ************************************* and *************************** and this issue has STILL NOT been resolved. There are also several outstanding issues that have been going on for over 6 months now and Fedex is not resolving them. The tracking numbers are ************ and ************. You can see from the different pictures, they were not delivered to different addresses. One was not delivered to the right address and was never received.
Business Response
Date: 07/24/2023
On behalf of FedEx, please accept my sincere apology for the experience. FedEx will issue a settlement for your maximum limit of liability on your claim. Please allow 7 to 10 business days for receipt of payment. We regret any inconvenience this issue has caused.
Customer Answer
Date: 07/24/2023

Complaint: 20332210

I am rejecting this response because:
I am assuming they are replacing their bounced check AND bank fees for the one claim but what about the other claims that are still in the system and nothing has been done with them? Is someone going to email me to take care of all the outstanding issues that they still have not addressed?
Thank you,
***********************
PS. I think it is very sad that I have had to jump through hoops with Fedex to try to get these issues resolved...and they are still not resolved.
Business Response
Date: 07/28/2023
FedEx certainly understand the frustration concerning this shipment. Our main objective is to have a satisfied customer at the end of every transaction and I regret we were unable to accomplish that result in this case. On behalf of FedEx, please accept my sincere apologies for any inconvenience you experienced. FedEx has honored a claim for our maximum limit. Thank you again for bringing your concerns to our attention. Again, I hope we will have future opportunities to regain your trust in our ability to satisfactorily serve you.
Initial Complaint
Date:07/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/17/2023 Tracking # ************ ************ and **** in general, have no issue delivering packages to my house. Fedex however, after around 75 delivery attempts with numerous packages over several years have proven completly incapable of deliveries. A package i was supposed to receive a on 7/12/2023 was just the latest package not delivered to me. More proof that Fedex is a terrible company that has a poor business model. I've called the local FedEx location in ************, ** in an effort to try to straighten out their inability to deliver a package. I was assured the problem was resolved, no such luck. Ive called their Corporate and was assured the problem was resolved, again it was not. Ive talked with FedEx Resolution Support many many times. But this time I not going to waste another hour on the phone with Fedex. Im done calling them, its pointless. *** tried and tried to work with them with their issue with deliveries; but, they have proven that they dont care. And this picture and their denial that they did anything wrong is proof Fedex doesn't desirve our buisness.I want my package now. We need our couch, this is ridiclose. From looking at the picture, it was delivered to 100 Liberty Oaks again instead of ***************I told Fedex exactly where the package is and that seemes to be too complicated for Fedex because they have refused to retrieve it
Business Response
Date: 08/02/2023
Dear *****************************,

This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns regarding your deliveries being routed to a different address have been brought to the attention of local management with our FedEx Ground operations, as well as our Systems Support team, and both are aware of the issue. We are working internally to remedy this situation and will continue to until resolved. In the meantime, our local office will make every effort to try to locate any packages that comes into our local office addressed to you, so we can make sure it gets delivered to your correct address. We want to apologize in advance for the times that effort may fail..

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,
FedEx
Customer Answer
Date: 08/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution, though I have received the same response and assurances from Fedex for years and I've still had to open up 4 BBB cases against FEDEX.

Sincerely,

*****************************
100 **********
************, ** 78642
Initial Complaint
Date:07/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered a small refrigerator from walmart.com on july 13th. it was supposed to be delivered by fedex on july 15th, a saturday, but fedex waited till the end of the day and said there was an operational delay and it would be delivered on july 17th. now they're telling me on july 17th that it's still sitting at their facility claiming delivery is delayed. i suspect they either lost or destroyed it but they refuse to tell me the truth. all i get is the run around from customer service. fedex needs to be held accountable to customers for lying and misleading customers. if they don't have my package or destroyed it, they need to be honest and say that and immediately remedy the situation instead of lying and dragging it out for days on end.
Business Response
Date: 07/20/2023
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau on tracking number ************. Our records indicate that your shipment was delayed while being processed at our sorting facility.
Our records indicate this package was tendered to FedEx on July 14, 2023 and delivered on July 18, 2023. Per our conversation, you advised this package was received intact. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

Customer Answer
Date: 07/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
*************************************** 513
******, ** 47305
Initial Complaint
Date:07/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This incident occurred on 7/11/2023. I ordered my daughter a $600 iPad, I have on camera the carrier handing my son and open empty box. I called fedex, went to fedex, I call every day no one has done anything to solve my issue or try to help with the issue. I sent them the video they said security should be reaching out to me, but yet no one has done anything, to replace my childs iPad I have to file a police report, nobody is giving me any information to do so.
Business Response
Date: 07/19/2023
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 772694261727.
We understand the package was delivered opened and missing contents on
July 11, 2023, at 1:09 p.m. You spoke with the local Ground manager the prior
week and they submitted the information to Security for review. We are unable
to recover the contents so we suggest the shipper is contacted for refund and/or
replacement.

Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/16/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex claimed a package I ordered from **** was delivered Monday 7/10/2023. However, I never received it. The picture the driver took is not of my porch, so obviously it was delivered to the wrong address. The tracking number is ************. I filed a claim (#C-114555229) on Tuesday 7/11/2023, but so far I have received no response. I talked to a representative today who couldn't give me any specifics.
Business Response
Date: 07/31/2023
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau regarding FedEx tracking number 780731998421.
Your concerns that delivery information was recorded for the shipment at your address, although it was not located, have been brought to the attention of management responsible for our FedEx operations in your area. After further research, the package was located and delivered to you at 12:23 PM on July 31st, 2023.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 08/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
******************************** 4
********, ** 90631

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

FedEx Corporation is BBB Accredited.