Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The wrong address was inserted into an online order with Amazon. A package came to me that is not mine. I was alerted to it, and contacted Amazon to stop the order. The order still came. I left a note for the delivery drive not to deliver the package as it stated on the Fed Ex website. They did anyway. I then took the packges to the local Fed Ex drop off to deny delivery they said they couldn't do that. I contacted customer service who said the local FED EX location would call me, for me to "keep my lines open." That they'll tell me when they will come get the package. Still sitting here with my lines open waiting on FED EX. So, the delivery person stuck the packages on the side of the porch ignoring the steps and the Fed Ex location would not take the package. Even though the driver did not follow directions I did. Come get this stuff that was should not have been delivered.

  Customer Answer

  Date: 08/24/2023

  Here is more information regarding that shipment that was denied delivery: Tracking number. 782294912728. I've spoken with customer service and was given a claim number C118451383. Fed Ex has picked up the denied package. Again, the shipment was delivered despite steps taken to prevent it, such as leaving a large note on the porch. I can resubmit those photos if needed. I tried to take the item to a Fed Ex drop off location as described on Fed Ex's website but that was denied. Speaking with customer service I was told the item would be picked up the next day and a shipping label was not needed. A claim number was given. Now I am attaching photos of the travel history. After the item was picked up to be sent back to the sender, it was slated for a return delivery to the wrong address. That did not happen. However, the item has been sent to ************ ** and returned to ************ ** 3 times. Despite the website showing the destination to be Whitehall **. That final return destination's date has been updated 3 times as well being pushed back each time the item return to ************. It shows deliver to Whitehall ** even though the item is in ************ **. The item was originally delivered Aug 14th, and picked up by Fed Ex for return on Aug 16th. 

  

  Business Response

  Date: 08/29/2023

  Dear *******************
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  Per our telephone conversation, tracking number ************ had an incorrect address was listed on the shipping label. The package is being returned to the shipper, per your request, on FedEx tracking number 889026905542253.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Regards, 
  
  FedEx 

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. It was a lot of frustration and going around in circles with1800 GO FED EX customer service, just like the item was going around in circles and getting nowhere. Thanks to **** who contacted me and helped to resolve this.

  
  Sincerely,
  
  *******************

  ****************

  , ** 28339

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered package damaged. Corner of box was crushed, causing jar of jam to break and spill contents, a cookie tin was also dented, but the cookies inside were fine. I tried to file a damage claim on their website, but the site is just as broken as my package was. When I tried to attach a picture, it then made the attachment section have infinite length, so I never could reach the bottom of the page to submit it. I had to refresh the page and start over. I tried continuing without attaching a picture. In the end, when I tried to submit the claim, it just sat there buffering perpetually and never finishing the claim submission. I called their toll free number, and its practically impossible to get it to let you speak to a person. After lengthy frustrating attempts, I got through to someone who said claims can only be filed online. Great, that didnt work, so I cant even file a damage claim.

  Customer Answer

  Date: 08/16/2023

  The seller, ********, has refunded me the cost of the jam that had the broken jar. No compensation is needed on my end any longer. It would still be nice to be able to submit claims on FedExs site to let them know of the issue and try to prevent such careless handling in the future.

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text stating my package will be reattempted tomorrow. No one ever attempted to deliver a package to my home.

  

  Business Response

  Date: 08/17/2023

  Dear *********************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days.  On behalf of FedEx, we extend our sincere apologies for any inconveniences you have encountered and for transit scans causing concern. The issue has been noted to the FedEx location that services your area. 

  The tracking number provided does show as delivered on August 16, at 12:13 p.m. On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.

  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20472372
  
  I am rejecting this response because: the package was delivered to the incorrect address.  The photo uploaded on the tracking in not my home.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/23/2023

  Dear *********************************, 

  Our apologies that we may not have answered to your satisfaction.  ?We regret any inconvenience you experienced because of this situation. 
  
  Per our conversation on Aug 22nd, 2023, we thank you for verifying you have received the shipment  from your neighbor.  We understand your dissatisfaction with the handling of this shipment with tracking number 701255683868.   Please be assured, the appropriate corrective feedback has been provided to the drivers serving your area.
  
  Your business is very important to us, and we hope you will allow us other opportunities to serve you.  

  Respectfully, 

  FedEx

   
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim on Aug 12th. Something isn't right. This claim is for an **** item. I'm not able to access the claim or see any updates or add pictures of the packing and dameged item. Is crazy that i have to wait 1-2 hours on hold to talk with customer service and get a arabic or chinese person to talk with that does nothing. Why the claim isn't on my portal and why i have to go true this hissle every time when is claim linked with ****?I will like this case solved asao.Thank you so much

  

  Business Response

  Date: 09/07/2023

  Research in Progress 

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20472098
  
  I am rejecting this response because:

  I have sent several additional photos!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/11/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret the problems you encountered while attempting to file a claim for the shipment traveling on package tracking number ************. The claim has been filed and forwarded to our Cargo Claims personnel for review. A response will be forwarded to you from our Claims personnel.
  
  On behalf of FedEx, we regret any inconvenience you were caused.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20472098
  
  I am rejecting this response because: They called me and they DID NOTHING
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/15/2023

  Please provide me with an address where i can send this letter

  FedEx Corporation *********************** Address Line 1 Address *********************** Code
  Dear Sir/Madam,
  Re: ***** for Damaged Shipment - Tracking Number ************
  I am writing to formally notify FedEx Corporation of my intent to pursue legal action in connection with the mishandling and subsequent damage of a package sent via your services. The shipment in question, bearing Tracking Number ************, contained a Bernina ***** 910 Electric Sewing Machine valued at $1200, which was severely damaged during transit. Despite my diligent efforts to resolve this matter amicably, FedEx has thus far failed to provide a satisfactory resolution to this claim.
  As a conscientious customer who entrusted FedEx with the safe and timely delivery of my valuable item, I am deeply disappointed by the service I have received and the lack of accountability demonstrated thus far. This ordeal began when the package arrived at its destination in an irreparably damaged condition. I promptly initiated a claim with FedEx and provided more than 30 photographs, documenting the extent of the damage from various angles and perspectives.
  Despite my continued cooperation and timely submission of all requested documentation, FedEx has repeatedly delayed and extended the claims process. Your representatives have consistently requested additional photographs and information, which I have promptly and thoroughly provided. This seemingly endless cycle of requests has not only caused significant frustration but also resulted in a prolonged period of financial hardship, as I have been unable to use or replace the damaged sewing machine.
  It is disheartening to be subjected to such undue stress and inconvenience while pursuing a legitimate claim for compensation. I have upheld my end of the bargain by adhering to FedEx's procedures and supplying all requested evidence, yet the resolution remains elusive. As a result, I have been forced to consider legal action to protect my rights as a consumer and seek compensation for the damages incurred.
  I wish to highlight the following key points:
  The shipment was entrusted to FedEx with the expectation of safe and secure handling, which was not met.
  I have cooperated fully throughout the claims process by providing comprehensive photographic evidence and fulfilling all additional requests.
  The value of the damaged item is $1200, and I expect FedEx to honor its responsibility to compensate me for this loss.
  The delay in resolution has caused me undue hardship, financial strain, and the inability to replace the damaged sewing machine.
  I am prepared to initiate legal proceedings to pursue my rightful claim and seek appropriate compensation for the damage to my shipment, as well as the related inconvenience and financial losses. Please consider this letter as my final attempt to resolve this matter amicably before seeking legal recourse.
  I expect a prompt response from FedEx outlining a concrete plan for resolving this claim to my satisfaction within 14 days of receiving this letter. Failure to do so will leave me with no alternative but to pursue legal action to protect my interests.
  I trust that it is not necessary to resort to litigation and that we can resolve this matter swiftly and fairly. However, I am fully prepared to pursue legal remedies if required.
  Thank you for your immediate attention to this matter.
  Sincerely,
  ***********************

  

  Business Response

  Date: 09/20/2023

  Dear ***********************: 
  
  FedEx Ground Shipment #************
  
  *************** to the rebuttal for your BBB Case#******** on behalf of FedEx *********************
  
  We had spoke via phone on Monday September 18th regarding this matter and you were going to resubmit the info you state you had sent previously (approx.30 or more photos) to my direct email.   To date I do not show receiving the info and in the BBB correspondence you state that you will be seeking or have sought Legal action. 

  All Legal correspondence will need to be sent directly to the following address:   FedEx Legal  Attn: Litigation Department  **** FedEx Drive  ********** ** 15108.
  
  Thank you
  
  Hope I / ******************** / FedEx Ground ***************** / *************************************************
  

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my family live in Pulaski County ** and have been having some issues with our local FedEx delivery. Speaking with FedEx is a huge waste of time. I've had two separate packages delivered to the wrong address. I never did get the first one and the merchant I ordered from wound up having to refund me. The second one, luckily, went to my honest neighbor. I received a picture from FedEx showing that it had been delivered. I immediately contacted them to tell them the picture was not of my house. They said they would "research". After about four days they sent me an email to let me know that they had researched and found that the package had been delivered correctly. It WAS delivered to me, but by my neighbor who, coincidentally, had ALSO contacted FedEx to let them know he had received a package that wasn't his. I contacted them, HE contacted them, and yet I was notified that it had been correctly delivered. So, in other words, they DID NOT research and couldn't have cared less that it was delivered to the wrong place. Their advice was for me to contact the merchant I had ordered from to resolve with them. I'm not sure why they take pictures of where they leave the packages since it makes no difference where they leave them, right or wrong. My son had a package of bullets delivered to the wrong place and never received it and couldn't reorder because they weren't selling them anymore. My daughter-in-law's package was left next to the neighborhood dumpster (then was stolen by someone) instead of being taken to her house. Some of the items that were in her package had been discontinued so she couldn't reorder, either. They both had to jump through unnecessary hoops to even be refunded. Surely we can't be the only ones to have experienced this? There should be repercussions for continued misdeliveries.

  

  Business Response

  Date: 08/17/2023

  Dear *************************,  
    
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We are very concerned to learn of your comments describing the drivers serving your area.  The appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area.  ************* reflects tracking number ************ was received on August 17, 2023 at 1:20 p.m.  As we discussed, this package was received.  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  We certainly regret any inconvenience you have encountered. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking no. ************. Fedex lost yet another package, no info on their website. I filed a complaint with them - I don't know why I even wasted my time - four days ago. I was told someone would contact me in ***** hours, but no one from fedex has attempted to help/contact me with an answer.TRACKING NUMBER ************.

  Customer Answer

  Date: 08/15/2023

  THE TRACKING NUMBER IS LITERALLY LISTED TWICE IN THE COMPLAINT. THE FIRST AND LAST LINE. I HAVE ENCLOSED A COPY OF THE COMPLAINT, BUT YOU SHOULD HAVE IT AS YOU CONTACTED ME.

  Customer Answer

  Date: 08/17/2023

  Tracking no. ************. Fedex lost yet another package, no info on their website. I filed a complaint with them - I don't know why I even wasted my time - four days ago. I was told someone would contact me in ***** hours, but no one from fedex has attempted to help/contact me with an answer. TRACKING NUMBER ************.

  Tracking no. ************. Fedex lost yet another package, no info on their website. I filed a complaint with them - I don't know why I even wasted my time - four days ago. I was told someone would contact me in ***** hours, but no one from fedex has attempted to help/contact me with an answer. TRACKING NUMBER ************.

  Tracking no. ************. Fedex lost yet another package, no info on their website. I filed a complaint with them - I don't know why I even wasted my time - four days ago. I was told someone would contact me in ***** hours, but no one from fedex has attempted to help/contact me with an answer. TRACKING NUMBER ************.

  If you still don't see the tracking number, please give the complaint to a supervisor or manager who does not have difficulty reading the complaints Thanks! 

  Customer Answer

  Date: 08/29/2023

  The tracking number is in the complaint you have had in your possession, as I stated four times. It is the first and last thing I documented for you and I emailed it to you twice and notified fedex twice. Read the complaint.

  

  Business Response

  Date: 09/08/2023

  Dear ***********************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Any items shipped in the last 2 months via FedEx ground make it as far as ******, ******** then never get delivered. I receive out for delivery messages then the same day I get exception or delay notices. Day after day this happens. I try calling FedEx customer service but its all automated help and can never speak with a real person group get answers or start an inquiry. Seems like my packages are stacking up at the ****** distribution FedEx center but never delivered. Something is very off with **************************** ****** ground contractors.Here are tracking numbers of various items never delivered to me:652175872874 - this was a 2 package item, main one never delivered. Get notices over & over & over out for delivery. Then ***************** notices. Ridiculous ************ - Crocs supposed to be delivered last week. Same as above, ***************** notices but no delivery ************ - Bass Pro Shops - supposed to be delivered Sat, then today. Nothing delivered. ************ - Bass Pro Shop 2 - supposed to be delivered today a day early - nothing Only successful delivery was via FedEx Express ************. That driver mentioned there was issues with old/new FedEx Ground contractors.So what the h*** is going on FedEx? Are you no longer able to deliver to my home in *****************? I need to know the status of these missing packages and if I need to stop using FedEx all together. You used to be the most reliable shipper in my opinion but something has changed for the worse. Please get some answers and let me speak to a real FedEx rep. **** automated system is close to worthless.

  Customer Answer

  Date: 08/15/2023

  One of the packages was delivered next to my mailbox today. Tracking #************ - Crocs shipment   The other 3 are still north in ****** ******** according to what info I can find.

  Customer Answer

  Date: 08/18/2023

  All packages have been delivered except tracking # 652175872874

  I did see a news report that all deliveries to *********** had ceased due to losing their ground contractor in ******. That in fact FedEx was trying to get deliveries back on track. 

  

  Business Response

  Date: 08/22/2023

  Dear ********************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 782369494943,

  and other packages that have been delayed or not received.  Our records note

  a proof of delivery on August 18, 2023, at 12:35 p.m.  The local Ground manager

  advises they called on August 16, 2023.  They are experiencing some operational

  delays that they are attempting to address expediently.

  
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 

  FedEx
   

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
  

  ps  I never received any call or voice message from any FedEx manager as stated

  
  Sincerely,
  
  *******************************

  **************************************

  ********, ** 81082

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex needs to deliver four packages to me with tracking number: ********************, ********************, ************, and ************. I am baffled by the progress that I am seeing with these deliveries. I do not want them returned to the shipper! I want them delivered to me! My address is *******************, ********** Building, *****************************************************************************. It is ALWAYS a hassle with this company. I am tired of trying to resolve problems directly with them. Sincerely, Fed Up with Fedex!

  

  Business Response

  Date: 08/18/2023

  Dear *********************************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  ? 
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:
  
  ************************ 1
  ***********, ** 08077
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail yesterday Sunday, 8/13, it is from *********************** it says they have not received a response from me abut a past due account with ********************** Corporate Services. File # ******** for a total of $95.01. this is the first time i'm hearing of this and I ALWAYS pay my bills on time. i would have paid this if i had gotten a call, email, app alert, text message or whatever. I can't get through to anyone at FedEx, and when I call the ******** number for "TSI" I get a weird recording. it seems spammy to me.

  Customer Answer

  Date: 08/15/2023

  here are screen shots of my account, which has NO evidence of a "*****************" address, which has not been associated with me over a decade. you will see they have all of my contact info. and never got in touch with me for this amount i "owed" besides sending to an address i haven't been at for over a decade. if they had called, texted, mailed me at the address they have for me and is on my account, they would have reached me and i would have paid, but i still don't understand what i owe them for. my mother paid for this with the credit card she sent back to me. 

  Customer Answer

  Date: 08/18/2023

  On Wed, 8/16, FedEx called me and was able to resolve this invoice issue and I paid the amount that I owed. So this complaint has been resolved and can be closed. 

  

  Business Response

  Date: 08/21/2023

  Dear *************************
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  After further research, I confirmed the transportation charges for tracking number ************ was billed correctly. Per our telephone conversation the matter has been resolved.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th 2023, our company shipped a large canvas supply-bag for our conferencing team, to be delivered to our office in *********, **. We received a notice during shipment, from Fedex, stating that our Bag was delayed in their **************, **** processing center at *******************************************************************. After a week of waiting, the bag was shown to still be delayed at this processing center. Our conference team placed an Apple Air-tag *** tracker inside of the supply-bag before shipment. This tracker is showing us that the bag is still currently being held at the Fedex processing center in **************, **.I initiated a claim with Fedex, including all the information about the bag and its location, as well as the *** tracker data and satellite picture. Fedex stated that they are unable to return the bag to us. Fedex closed out the claim and the bag continues to be housed inside the shipment facility. This bag is critical to our conferencing team. To this day, we have yet to receive any update from Fedex regarding the return our supply-bag. Fedex Tracking Number: 772037128630Ship Date: May 04, 2023Fedex Case Number: C-*********

  

  Business Response

  Date: 09/01/2023

  September 1, 2023

  Dear *****;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been escalated to Ground *************************** for additional review.

  Please forward a copy of all the documents that were originally submitted for this claim to my direct email at ************************************************* so I can make sure I have all the information for my review. 

  Once the information is received, I will respond to you via my direct email noted above. 

  Thank you in advance and I look forward to hearing back from you soon. 

  Hope I / ******************** / FedEx Ground Claims Department

   

   

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20468264
  
  FedEx and our business are currently in email communication as requested by FedEx. Case information has been emailed to the email provided by FedEx: *************************************************.

  As this has yet to be resolved, I am rejecting the closing of this case. 

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/14/2023

  Dear Customer;

  As stated I am speaking with the customer via my direct email thru FedEx.

  Thank you

  Hope I / FedEx ******************** / FedEx Ground ***************** / ************************************************* 

   

  Customer Answer

  Date: 09/18/2023

  Fedex has emailed me stating they have found our lost bag. They will be shipping it to our business. Once the bag is received and the items are verified, I will update this case to reflect the resolution. At this time, the bag has yet to arrive. This case should stay open until the bag is returned. 

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20468264
  
  FedEx and ****************** are in communication regarding the missing package. FedEx has notified ****************** that they have found the missing package and will be returning via shipping. Once the missing package is received by us, we will close the complaint as resolved.

  Sincerely,
  
  *****************************