Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/19/2023, two packages were delivered to my home address, for a person that does NOT and has not lived here. Both packages had "original" labels that showed the recipient's name with the address starting "440 NE", BUT there was ANOTHER label over this that had address starting with "440 NW". The outer label actually had the word "RELABEL" across the top of it. I contacted FEDEX about these wrongful deliveries on 8/19 and was told that they would not be able pick up until Monday. I called back on Monday, 8/21, and provided Case # C-*********, and was told a driver would pick up the packages, but they didn't. So I called again on Tuesday, 8/22, and provided case # and again was told the packages would be picked up, but they couldn't say when. THIS IS HORRIBLE SERVICE FROM FEDEX! This lady's packages have been sitting in front of my house since 8/19, and only way she would know they were delivered would be if she checked the tracking #'s online, which show delivery and photo at my house. I have been unable to get Fedex to come get these packages, AND after talking to six Customer Service reps between 8/19 and 8/22/2023, I'm giving up. Tomorrow, I will take them to a Fedex shipping location and leave them. I HOPE FEDEX will take this to heart and make this process Better!

  

  Business Response

  Date: 08/29/2023

  Dear *********************,
  

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  Thank you for bringing your concerns to our attention. 
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking numbers ************ and 782531761698.  Your concerns regarding the package received in error have been brought to the attention of local management team. 
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future. 
  

  Respectfully, 
  ****************
  FedEx

  

  Business Response

  Date: 08/31/2023

  Date Sent: 8/29/2023 12:39:17 PM
  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Thank you for bringing your concerns to our attention. 
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking numbers ************ and 782531761698.  Your concerns regarding the package received in error have been brought to the attention of local management team. 
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  ****************
  FedEx

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20508764
  
  I am rejecting this response because:

  After speaking to seven Customer Service Reps over several days, FedEx could not achieve getting a Driver to stop and pickup the packages.  Finally, after them sitting in front of my home from 10 days, I took them to a FedEx shipping office on ************** in ***************, and they agreed to return the packages to the sender.  NEVER EVER should a customer have to repeatedly call and receive zero action from FedEx on such an easy request (pickup wrongly delivered packages).   The response from FedEx is unacceptable.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/20/2023

  Dear *********************,
  

  Thank you for bringing your concerns to our attention. We regret your disappointment, and I would like to personally speak with you to address this matter. I have not been able to reach you by phone. Please contact me at *************************.  I am available Monday through Friday from 8 a.m. to 5 p.m., **************** Time.
  
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Regards,

  ****************

  FedEx

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx couldn't locate my package (tracking # ************) for a week. The package is for a bed, and I have been living without a bed for the last week. Status says out for delivery on 8/16. I have been asking for support to no resolution (case number C-*********). However, today (8/22) it suddenly updated the status to delivery on 16th, a whole week later. I've never got the package, and the station manager told me that it was misplaced but they couldn't find the package. They refuse to even update the status to missing or in transit.

  

  Business Response

  Date: 08/31/2023

  Dear Minwei,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Management has been advised of your concerns to perform an internal review. Unfortunately, we were unable to locate the package. However, we have been advised the shipper sent a replacement package which was received in good order on August 31st, 2023 at 12:28 p.m..
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number: ************ I need a refund or partial credit back I paid for an overnight shipping and my package was delivered 4 days later.I dropped off the package on Thursday August 17 at 3PM and it was delivered on Monday August 21 when it's supposed to be delivered Friday August 18 before 5pm.I called customer service and was told that standard overnight shipping is 3 days, it is not true because there is no notice of this information on FedEx website when I created the label. I would not pay overnight shipping $75.30 for 3 days shipping. It clearly shows on the tracking details that the package was delayed. Worst thing is there is no way for customers like me to file claim with Fedex since we have to do it on the website and there are no options to file claims for late delivery.If you charge your customers for something that is not true such as overnight shipping, I can said your business is scamming your customers.

  

  Business Response

  Date: 08/23/2023

  Dear ***************************: 

  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  
  A credit of $75.30 was processed on August 23, 2023 to the billed credit card for FedEx tracking number 773090598131.   
   
  For any additional information, please contact your credit card financial institution. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
  
  Respectfully, 

  
  FedEx 

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  15412 ************* 2nd Floor

  ****************, ** 92649

  
  

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into a Fedex shipping facility and paid to ship a guaranteed overnight package from ***** to *******. Fedex guarantees their packages or your money back supposedly. The package was shipped on 8/10 and was supposed to arrive on 8/11. The package did not make it to its destination until 8/14. I requested a refund through Fedex since they guarantee their shipping, but was told that due to inclement weather they did not have to guarantee the shipment. A momentary thunderstorm in ******* ********* does not delay a package by several days. Husband is a Marine F/A-18 pilot with thousands of hours and is also an airline pilot, and his perspective offers that Fedex's suggestion that a brief weather system is the ******* of a 5-day delay is devoid of rational logistical logic and reason, especially when the Fedex fleet has 0/0 auto-land capability. Fully aware of trickle-down effects and prioritization in the logistical train with cancellations and weather delays, but 5 days start to finish due to weather for an overnight delivery is a laughable copout. Fedex is greatly benefitting from a false guarantee that they never intend to honor, as their easy-out for services paid for, yet not rendered - regardless of the magnitude of the delay - is "weather".

  

  Business Response

  Date: 09/06/2023

  Dear *****************
   
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered the next business day, Monday August 14, 2023 at 11:19 a.m.
  
  On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx 

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking#************, Case number: C-*********. First when the client received the package the guitar was destroyed. The client was informed that the seller needed to file a claim and the seller needed to send pictures. The neck of the guitar was snapped in half . The guitar was packaged in a hard shell case inside of a carton. There was glass inside of the of the carton after the client opened the package. I had fragile written on the front, side, bottom and the back of the package. I have been shipping packages since **** and I have never had a problem. This has been a nightmare. The total cost of the project was $491.40. I purchased insurance through Fedex and they are denying the claim. I would like to recover the monies that I insured the guitar for.

  

  Business Response

  Date: 08/28/2023

  Good morning,

  I am terrible sorry to hear about the damage to the guitar. Your claim has been escalated to the ******************** Office for review. As part of the review, I see that we are missing the copy of the **** transaction showing what you sold the guitar for. If you could provide that with a photo of the guitar from the **** listing. it would greatly speed up the review process. Your assistance with this is greatly appreciated. 

  Thank you,

  **************** | ******************** | FedEx

   

   

   

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/23 FedEx delivered my 96lb dresser to the bottom stairs of my apartment complex, but I live on the 3rd floor and it was supposed to be delivered to my door. My apartments maintenance team moved the package to maintenance storage to prevent it from being stolen or damaged and I contacted fedex to have someone bring it to my door on 7/31, 8/7, and 8/16. Each time they have said they would send someone out and havent. After the first call, they claimed someone came and didnt find the package, which is when I told them maintenance moved it and they would need to go to the leasing office next time. The next time I called, the representative told me the case was filed under the wrong type of claim and that no one had ever actually went out to look for it. Each time I call, theyve said that they case is marked as closed but there has been no resolution after my multiple attempts.

  

  Business Response

  Date: 09/12/2023

  Dear *****************************, 

  
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************.  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
  

  
  

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  ********************************* Apt 3G

  **********, ** 27407

  
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to ************ on 8/5 for a fishing trip. My husband caught 35lbs of fresh tuna. We took a portion home, a portion was supposed to be shipped to CA and another portion was supposed to be shipped to family in **. The packaged fish was shipped out of *************** in ******** on 8/15 for an overnight shipment to be received on 8/16, it was about 10lbs of fresh caught albacore tuna. Due to the nature of the shipment, it HAD to be received the next day or the fish will spoil. The package for ******* was received 2 days later. The fish was barely cold and therefore deemed inedible. I filed a money back guarantee with FedEx and they denied my claim stating that the package was on dry ice (it wasnt). Then I contacted FedEx billing and this time, they claimed it was a thunderstorm. It feels like FedEx is finding a way or another not to honor their money back guarantee. Im looking to get back shipping cost as well as tuna cost back. Im attaching the picture of the tuna received, the initial denial from FedEx for dry ice and the second denial due to a thunderstorm. Im also attaching an email from the owner of *************** who shipped on our behalf showing the cost of shipping, what materials were used and the cost of fresh caught tuna. Im looking for a refund of about $292.83 which is the cost of the tuna plus shipping and materials

  

  Business Response

  Date: 08/23/2023

  FedEx values your business. We have received and processed your claim request on the shipment referenced above. Unfortunately, upon completing our investigation, we must respectfully decline your claim.  According to our records, the shipper ******** must file all claims as per our contract agreement with them. Please contact the shipper for further information.

  Customer Answer

  Date: 08/23/2023

  We were contacted by ****** with FedEx complaints today and she states there were weather issues in ******* that caused the delay. I had emailed the complaint department requesting the weather report they claim caused the delay and we didnt receive a response. Additionally, it was never noted upon tracking that there was a delay or that the package is in transit. Attaching tracking information. We are working with the shipper to authorize us to file the claim on their behalf. 

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20505124
  
  I am rejecting this response because:

   

  Im attaching response from Merinos general manager that I am authorized to handle this claim on their behalf
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/05/2023

  FedEx values your business. We received your claim request for the shipment referenced above, and we are issuing a check in the settlement of the claim. We have requested a credit of the transportation charges. Our liability is limited to $100 because a higher value was not declared on the shipment. Please allow 7 to 10 business days for receipt of payment.  We regret any inconvenience this issue has cause and hope to be given the opportunity to better serve your future shipping needs.

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20505124
  
  I am rejecting this response because: Im not being refunded for the shipping on top of the items lost
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A shipment has been sent to my house and the packaged arrived at the FedEx ******, ** facility on August 15. The package has been sitting at such facility for a week now. I have called FedEx customer service several times and I have not been able to communicate with a human being. The bot tells me I do not meet the criteria to be connected with a human being. I approach the FedEx store closest to me and since they are FedEx Express and not FedEx Ground they can not help. It amazes the lack of customer service. Tracking number: ********************

  

  Business Response

  Date: 09/01/2023

  Dear *********************, 
  
  Your report to the Better Business Bureau regarding tracking number ******************** was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
  
  Thank you for your patience in this matter and we look forward to serving you more satisfactorily in the future. 

  Respectfully,

  FedEx  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased **************** Softener from target on 8/13/2023 and when the package was delivered by FED EX the employee slammed my purchase on my porch/steps and busted the liquids inside the box. This employee has several complaints on him already for destroying customers packages and nothing is being done about it. the only thing that it seems they are doing is giving him a new route to deliver which is not solving the problem just making it an issue for other customers.I also have video of the Incident when the FED EX Employee delivered the package slamming it on my porch/steps. It seems as if ***** wants my video evidence of the incident they only want pictures which dont show the actual damage being done.

  Customer Answer

  Date: 08/23/2023

  THIS IS THE TRACKING # for my complaint.  Carrier tracking number: FED EX
  #************

  

  Business Response

  Date: 09/01/2023

  **************************************:
  

  This is in response to your inquiry addressed to the Better Business Bureau.

  As we discussed, the appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  

  Business Response

  Date: 09/13/2023

  **************************************:
  

  This is in response to your inquiry addressed to the Better Business Bureau.

  As we discussed, the appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The local FedEx keeps marking packages as "Delivered" when they have not been. I've had to open a case for four different deliveries that I have not received and only two were recovered. The most recent case, the carrier marked my package as delivered after I called in to see where it was. The package was never delivered and the only proof they provided was a photo of a stack of boxes in their warehouse, not in front of my house where it should have been. I've already filed a complaint with FedEx since this seems to be a regular occurrence but they seem to be completely unhelpful.

  

  Business Response

  Date: 08/25/2023

  Dear ***********************,     
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are very concerned to learn of your dissatisfaction with the handling of your shipment tracking number 701705204475.  As we discussed, this package was received, and the appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area.    
  
  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  We certainly regret any inconvenience you have encountered.  
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
   

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  *******************************

  **********, ** 31313